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ABrasuell
Contributor I
January 27, 2021

Spotify Alarm Not Working

  • January 27, 2021
  • 12 replies
  • 2461 views

For the last month my Spotifiy alarm hasn't been working, and I've been waking up to that dreadful Sonos Chime. I have deleted and re-created the alarm numerous times, re-set my internet, re-set my Sonos, re-connected Spotify, and it still starts with the Sonos Chime. I know it is not an Internet connection issue, because once it goes off I immediately turn on the Spotify playlist while I'm half-awake. Any ideas on how to fix? I'm using the S1 app for a gen 1 Play:5

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    Corry P
    Corry P
    Sonos Staff
    May 24, 2021

    Hi @Shaxland 

    We have had recent reports of issues on Spotify, but we haven’t discovered anything concrete yet. This may resolve itself in time (as in, we or Spotify fix it, and you won’t need to), though no timescale is apparent yet. If the issue persists, however, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Shaxland
    Lyricist II
    May 24, 2021

    Thanks Corry!

    I was going to call for support but I will hold off for now if it’s an known issue. In the meantime, I will also share with Spotify and hopefully they can get their wheels turning on this and solve the issue or reach out to SONOS to try and find a solution the the tech staff.

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