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Contributor I
April 23, 2019

Volume Randomly Increasing to Max

  • April 23, 2019
  • 114 replies
  • 36759 views
I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
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114 replies

Lyricist I
March 4, 2021

I am having this problem.  Ridiculous that it has not been fixed yet.  Please do something Sonos!  This is a health hazard. 

Lyricist I
March 20, 2021

I can reproduce this on my iPhone when I have the Spotify and Sonos app open at the same time. I usually drive music in the Spotify app and use the Sonos app to adjust volume, because there is finer control. I actually stopped listening to music for a while because of this. 

Lyricist I
June 4, 2021

Same happened twice in the last 5 days, after having the 5.1 system for 2 years. 

Sent diagnostics: 80790366

How can it be that this problem exist for several years?!? 

Same for TV and music volume level difference.

I am seriously considering selling all and switching to Denon.

Help urgently needed!

 

Corry P
Sonos Staff
June 4, 2021

Hi All

I recommend anyone with this issue get in touch with our technical support team, who have tools at their disposal that will allow them to determine where the volume commands are coming from.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein