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Wurlitzer
Contributor I
Mar 13, 2021 6:02 AM UTC

Error 800 adding a new Sonos One

Hi,

I’m trying to add a new Sonos One to an exiting system, using the S2 app. After selecting to add a new device and selecting the new Sonos One I get a message saying “Let’s make sure you SONOS App is up to date”. After that I get a message saying “There was a problem verifying your Sonos app. Error code 800”. There are suggestions like “reboot your router” etc, all of which are fine. The phone is connected to the internet, and the app is up to date. Since this message is from the Sonos app itself, I’m not sure why it’s having problems verifying itself.

Does anyone know what the 800 error code means (no reference to this on the Sonos site), or what the problem might be?

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16 replies

GuitarSuperstar
Lead Maestro
Mar 13, 2021 6:16 AM UTC

I couldn’t find an 800 error code but there is an 803 error code: https://support.sonos.com/s/article/4909?language=en_US

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"Receive with simplicity everything that happens to you." - Rashi
WurlitzerAuthor
Contributor I
Mar 13, 2021 6:38 AM UTC

Thanks, it’s definitely an error 800, I couldn’t find any reference to it either. I checked out the 803 error link, nope, that’s not the problem, this is a new Sonos One with the S2 app.

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Airgetlam
Airgetlam
Mar 13, 2021 6:45 AM UTC

Probably best to call Sonos Support directly to discuss it, since that error isn’t in the FAQ.

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Bruce
    JGefell
    Lyricist II
    Mar 22, 2021 2:00 AM UTC

    Reset everything today, having the same issue. Will have to call in the morning. 

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    ylldwes
    ylldwes
    Contributor I
    Apr 3, 2021 1:27 AM UTC

    I’m having the same issue attempting to add a Sonos Boost and repeatedly having the app go into a loop verifying app and failing with an 800 error code.

    I have yet to find a remedy and since it’s nearly 6:30 PST, I have to wait for the morning before going down the frustrating road of calling Sonos support directly.

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    ylldwes
    nosralc
    Lyricist I
    Apr 4, 2021 12:15 AM UTC

    I’m having this exact same issue. 

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      ylldwes
      ylldwes
      Contributor I
      Apr 4, 2021 3:40 AM UTC

      This morning the problem corrected itself. It seems the problem was with the Sonos website. Today the app successfully updated and completed the setup for the new boost addition. I purchased the boost to resolve a problem with my Sonos Connect constantly dropping off my network despite having a strong WiFi signal. After  getting the boost properly install I have yet to experience another incidence of the system disconnecting from the network.

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      ylldwes
      MNINE99
      Lyricist I
      Apr 20, 2021 3:38 PM UTC

      I am receiving the same error code. The system was working for 3 months prior to this.

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      Evilnim
      Lyricist I
      Apr 20, 2021 6:33 PM UTC

      My Sonos system (3x Sonos 1 and 2x 1 SL) has been fine up until a few days ago when the app became very slow and failed to recognise most of the speakers. I rebooted the speakers, rebooted the router, deleted and reinstalled the app, and have now factory reset all the speakers - but am encountering the error code 800 so am unable to add or register any speakers at all.

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      Airgetlam
      Airgetlam
      Apr 21, 2021 3:18 AM UTC

      Did you call Sonos support, as I suggested earlier in the thread?

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      Bruce
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