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taylorstepp
Contributor I
May 17, 2021 1:16 PM UTC

Stereo Speaker Issues

Hello, 

My stereo speakers in my office rarely work. My right one often is recognized and plays, but many times the left speaker does not play with it. One of the speakers fades out probably 60% of the time. Assistance would be appreciated.

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8 replies

GuitarSuperstar
Lead Maestro
May 17, 2021 1:26 PM UTC

Try unplugging both speakers from power for about a minute.

Is this your home office or at work?

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"Receive with simplicity everything that happens to you." - Rashi
taylorsteppAuthor
Contributor I
May 17, 2021 2:52 PM UTC

This is my home office and I have unplugged them several times. That does resolve the issue, but it continues to revert back to the previous issue. This has been occurring for probably 9 months. 

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GuitarSuperstar
Lead Maestro
May 17, 2021 3:16 PM UTC

Are you able to connect one of the speakers directly to the router with an ethernet cable?

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"Receive with simplicity everything that happens to you." - Rashi
taylorsteppAuthor
Contributor I
May 17, 2021 5:04 PM UTC

No, I am not, but I have a mesh router 5’ from the Sonos speaker that has issues. 

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GuitarSuperstar
Lead Maestro
May 17, 2021 5:27 PM UTC

What router are you using?

You might consider getting a Sonos Boost.

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"Receive with simplicity everything that happens to you." - Rashi
taylorsteppAuthor
Contributor I
May 17, 2021 5:59 PM UTC

Google mesh router, in my mind there really isn’t a reason this shouldn’t work. 

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GuitarSuperstar
Lead Maestro
May 17, 2021 6:33 PM UTC

You could be experiencing some wireless interference:
https://support.sonos.com/s/article/3286?language=en_US

Just for testing purposes, I would try moving your pair of speakers to another room just to see if you experience the same problem.

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"Receive with simplicity everything that happens to you." - Rashi
taylorsteppAuthor
Contributor I
May 24, 2021 1:05 PM UTC

Unfortunately this really didn’t help. I have even repositioned the speakers in my office to avoid potential interference. 

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