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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,906 Topics
  • 27,247 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4906 Topics
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TrizeContributor I
asked in Components and Architectural
Stereo not working

Hi, I do own a Sonos play 5 2gen and a sonos five. I would like to create a stereo pair, but it doesn’t seems to work in the appAre these 2 speakers not able to be in stereo mode together ? Why is that ? Thank youTrize

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N
3 years ago
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KevinF123Contributor I
posted in Components and Architectural
app not working

Hi there,  I have two play ones and a beam, all run wirelessly. App has stopped working, surrounds and beam still working, but had to turn off surrounds last night as the app not responding so I couldn’t turn bass down etc…….;((…….have done the usual, power off to speakers and beam, disconnected router, got it all working and this morning app won’t load again…...Spotify can’t find the lounge option to play music ……..aaaaaaaaaaghhhhhhhh any ideas …...thanks for reading …...🤬🤬🤬 kevin…....  

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K
3 years ago
Capt_Skunkbeard
Capt_SkunkbeardContributor I
asked in Components and Architectural
"Unable to Connect"........(Using SONOS controller on Mac)

Running SONOS on MacBook.  Playing Spotify via Connect:AMP, quite frequently when trying to do routine things such as pause, next track etc…“Unable to Connect”- then a minute or two later, works again, and then stops working - this pattern repeats. All the time.  The issue is intermittent but should not happen.Have tried all the troubleshooting which seems to be the go-to for SONOS, but nothing they have posted thus far fixes this issue.Has got a lot worse since SONOS pretty much abandoned their legacy Customers.  Before this S1 / S2 debacle, never had a SINGLE issue for years, now it’s a bit of a lottery as to whether the system will work as it should.

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Capt_Skunkbeard
3 years ago
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ExengprofContributor I
posted in Components and Architectural
Play:5 Gen 2 Aux In from Iphone is finicky. Sequence suggestions, or Play5 button suggestions?

Sonos Play:5 Gen 2.  (Version 13).  Play5 is configured to auto detect line in.Speaker unplugged and moved to an area with no wifi.  Speaker plugged in.      Phone sourcing to Aux in produces music (all is good).     Pause play on phone. Restart play on phone, no music from Play5. Unplug of phone confirms sounds is playing from phone  Plug phone back in to Play5, reboot phone (tic, toc, tic, toc) On boot, music plays.  Questions -- Can the color of the Play5 indicators provide clue to issue?  Is there a way to force the Play5 to recapture the stream from Aux input? I assume Play5 sees Aux input gone, and does not re-acquire aux input stream when it restarts.  Is there a method to allow music to pause on the iphone and restart (without the long, long reboot of the iphone)?   

22010
Ken_Griffiths
3 years ago
AKazak
AKazakAvid Contributor I
posted in Components and Architectural
Connect doesn't play when grouped

Greetings!   My system includes:1 x Connect (ZP90) (connected to LAN via ethernet)2 x Connect:Amp (ZP120)  All running S1 with the latest firmware and software.   Some time ago I start observing the following behaviour.  If I start playback on Connect it plays fine. Once I group Connect with a single or both Connect:Amps then Connect stops playing. If I ungroup Connect, then it continues normal playback. Anyway Connect:Amps play correctly if grouped. The issue first appeared back in 2012 and then Sonos technical support suggested to go :1400/advconfig.htm and set FirstZP to Enabled and :1400/reboot. Currently the trick doesn’t do its job. Any other ideas on how to overcome the issue? Thank you.

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AKazak
3 years ago
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Jrp54Contributor I
posted in Components and Architectural
Sonos stops playing when phone connects to bluetooth

Hi, hope you can help. I found an old topic regarding this where you state that the phone is a remote and shouldn't affect the playing, but.If I get in to my car and the phone connects to the car hifi music stops. Playing any source.Next, working from home phone calls I connect my Jabra 75t earbuds the music stops.I can just start again but a bit anoing.This also happens when in my sommerhouse, on different internet an separate move.

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J
3 years ago
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PulzzzContributor I
posted in Components and Architectural
Time delay before all speakers are playing?

I reacently bought Sonos Arc, 2x One SL, 2 Ikea Symfonisk bookshelf and a Gen 3 sub.The system is awesome and i love it.But every time i come home from work, and start playing music on the kitchen (2x Symfonisk (placed on the kitchen) and the sub (placed in the livingroom)), only 1 Symfonisk speaker starts playing. After 30-60 sec the sub starts, and after additional 30-60 sec the last Symfonisk starts.Is this normal ? Or is there something i can do to make the whole system start at once?

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ratty
3 years ago
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ATDContributor I
posted in Components and Architectural
This may help new users

We cooked up a video that goes over some basic troubleshooting. Hopefully this is helpful. NOTE: This is not a virus. https://www.youtube.com/watch?v=Ahb2_UTJabw&t=55s Thanks,ATD

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A
3 years ago
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Turpentine
asked in Components and Architectural
Hidden Music Library

Is this the latest way for Sonos to force updates on users, because Sonos are more important than the end user?What part of ‘its not convenient to update right now’, don't Sonos understand, but hide the music instead so effectively disabling my system until I am a good boy and do my update immediately as Sonos command? Are we all children of Sonos now or what?? Come on Sonos, stop trying to impose yourselves on users.  

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A
3 years ago
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MadsStadumContributor I
posted in Components and Architectural
Ubiquiti UniFi Lite Access Point & Sonos problem

I have 2 Ubiquiti UniFi Lite WiFi Access Points in my house. The WIFI is excelent, the speed is good (300mega bits), I don’t have Amy issues ro problems Within the WIFI connection with any of my devices (Ihopne, IPad, TV, PC, MAC ect...).   I do have a hugge problem with the WIFI and Sonos. I have a AMP, one and Beam. 3 times the sonos support has helped me get the Sonos up and running. But each time after some time (days/weeks) the Sonos app can’t find the speekers/roomes, and I have to start all over  last time the Sonos supporter and I had to give up the installation. Sonos support can’t help any more and I’m stuck!   My last guess is that it could be a WIFI problem between the accespoints ans Sonos.    DO YOU HAVE EXPERIANCE WITH WICH SETTINGS “UniFi Lite Access Point” SHOULD HAVE TO FUNCTION WITH SONOS?

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Stanley_4
3 years ago
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cmb13Contributor I
posted in Components and Architectural
Subwoofer Buzz with Amp

I am getting a significant amount of buzz with the subwoofer. Very loud. It is noticeable when hooked up to the Sonos Amp. If I disconnect the RCA wire, it stops. I tried to change outlets but it did not help. I changed RCA cables also with no improvement. Again, it is only when the RCA cable is connected to the Amp, it does not occur if the sub is powered on but not connected.Is there something wrong with the Amp? I cannot use the sub like this; it is intolerably loud.

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O
3 years ago
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jaakkonenContributor I
asked in Components and Architectural
iPhone but not Android or iPad connecting to Beam

I updated my wireless AP to UniFi 6 Lite. I connected my Sonos Beam to wifi and to iPhone, and can normally stream music and use AirPlay. However, an Android phone or an iPad won’t anymore connect to or even recognize the existing Sonos system in the Sonos app. I have tried with separate and combined 5 GHz and 2.4 GHz SSIDs with no luck. Other UniFi controller settings are pretty much in their defaults. I would appreciate any ideas on how make the Beam accessible by other mobile devices as well.

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J
3 years ago
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jaalsoContributor I
posted in Components and Architectural
sonos was unable to add music folder authorization failed mac

Hey found the fix to this issue and wanted to share it here.First enable Sonos from System Preferences, Security & Privacy, Privacy, Accessibility (check Sonos)Turn the Firewall off.Route: System Preferences, Security & Privacy, Firewall (turn it off if it’s on)Uncheck File sharingRoute: System Preferences, Sharing, uncheck File Sharing if it is checked.Then, if Sonos is installed, uninstall it from within the app.Route: Click on Sonos, Uninstall then install the newest version from Sonos website and try adding your Music LibrarySonos, Preferences, Music Library, click on +, Another folder or a drive connected to my computer,search the location, Next, Add admin pass and voilà. Spent like the whole day following articles and googling until this method worked. Now I am listening to my iTunes music. CheersJaime  

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James L.
3 years ago
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Wayneosmith100Contributor I
asked in Components and Architectural
sonos connect

Hi I have currently lost my connect from my system I have tried to reconnect but it won’t work. I have tried a factory reset but it won’t reset I just have a fast flashing white light.I have been trying to reconnect for ages what do you suggest?

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C
3 years ago
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MB TarrisseContributor I
asked in Components and Architectural
Connection Problem

hello everybody, I have a big Problem to Connect all my sonos. I Lost all of them when I wanted to add a new sonos on my system. I already use it since a lot of years but when I connected my new sonos, my application said   no system detected so I Lost everything. Someone have a solution please ? Need some help urgently.  

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3 years ago
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madsenoAvid Contributor I
posted in Components and Architectural
Track sorted alphabetically by number...

It seems that songs are shown by track number - however, song 10 is sorted before song 1…Is the track number sorting not done numerically?? 

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buzz
3 years ago
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Hadders21Contributor I
posted in Components and Architectural
Sonos Wifi Not Working and Tried Everything

I have a Sonos Play 5 that now won’t connect to Wifi.  It’s been fine for 3+ years.  Works fine with an ethernet cable but just won’t connect.  Tried absolutely everything except mucking around with the BT internet which BT said would be a mistake.  Anyone have any other suggestions?

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ratty
3 years ago
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Ninisoso61Contributor I
asked in Components and Architectural
My Sonos Play:5 gen 1 does not reset

BonjourMa play 5 gen 1 ne se réinitialise pas. Elle reste toujours sur le voyant clignotant blanc.J'ai déjà visité pas mal de forum mais sans  trouvé.Y a-t-il une pièce à changer ?Merci pour votre aide Anthony  Mod edit: added Google translation to English (this is an English forum)HelloMy play 5 gen 1 does not reset. It always stays on the white flashing light.I have already visited a lot of forums but not found.Is there a part to change?Thanks for your helpAnthony

2832
N
3 years ago
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Hawaiian06Contributor I
posted in Components and Architectural
LG OLED C8 not connecting to Sonos due to “device interference”

I’ve had my Sonos Arc connected to the LG OLED c8 tv since I’ve owned the arc (about 6 months)For no reason, today it will no longer connect. The error message reads: A device is interfering with the HDMI connection. Disconnect any other home theater products, then try again.I’ve messed with all the settings. I’ve tried the good old unplug and wait and re-plug it in trick. I’ve tried turning off CEC and turning it back on. I’ve tried switching out HDMI cables. Nothing is working 😓It’s frustrating as there was no rhyme or reason why it stopped working. All of the devices are up to date as far as updates to.The sonos plays music amazing on its own, the tv works great with internal speakers, I just can’t get them to sync up together again.  anyone??! Help

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G
3 years ago
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JaymesContributor I
asked in Components and Architectural
Help with sub connecting to “Room”

Greetings all,I have been trying to figure out why my Subs will not connect to the playbars in my rooms.  I have two subs and two playbar that used to all work.  I moved and had to set it up with a new router.  Playbars, plays 5, play ones all work wireless.  When I try to set up the subs.. I can detect it set it up, but adding it to a room with a playbars it fails.  It gives an error about unable to find sub.  If I factory reset and add it to a room without any devices, I can add the sub, but it comes up as unassigned.   When I assign it to a room, it fails again.  If I do it directly, plug it into Ethernet, it works fine.  It updated, and when I unplug it, the sub disappears.  I then retried again after the update, and no luck.  Same error when adding it to a room. Help?  Any ideas?

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J
3 years ago
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EnseyContributor I
asked in Components and Architectural
Unable to add surround speakers to playbar - what to do?

I have problems adding 2 Play:3 as Surround speakers for my Playbar.I have tried resetting the Play:3’s. Rebooting the playbar and turning off all my network equipment.Diagnostic: 1902068528does anyone have any input on what I should do?The Playbar is my main device, and it is connected by Ethernet. It is the one that connects the whole system

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E
3 years ago
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beentjeContributor II
asked in Components and Architectural
Sonos Amp automatic switching

HiI recently bought a Sonos Amp. I connected my turntable via line in and my tv via HDMI. For both I have automatic switching activated.It works fine, except when I just watched TV. The Sonos Amp doesn’t seem to detect when I turn off my TV. When I try to to listen to my turntable short after, it doesn’t automatically switch: I have to switch it manually via the app, where I get the warning the TV audio will stop. Is this normal? I read somewhere TV audio always gets the priority, but it should detect when the TV is shut down and the audio stopped, no?I have a LG CX tv, if that’s useful to know.Thanks in advance for your help!

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B
3 years ago
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Alloafc1968Contributor I
posted in Components and Architectural
Sonos speakers drop off my internet and can't be found when I try the re-connect via the app

I have recently been having problems with my full sonos system being unseen on my app and I cant reconnect. I have tried re-installing the app, switching on and off the internet router (which did re-engage my system for a short while, ½ day) and switching the sonos units on / off.Anyone any ideas what is wrong??

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Airgetlam
3 years ago
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M4th1asContributor I
posted in Components and Architectural
Asus RT-AX86U

Just want to share something, had trouble with sonos for some months about, it can't connect properly and loses connection and airplay does sometimes not work, it was theAirtime Fairness setting is enable by default on this router, but it is shown as disableActivated it for 2.4 and 5ghz and applied settings and deactivated it again, and that was the issue

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Xander P
3 years ago
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Roger HsuContributor I
asked in Components and Architectural
Apple TV can't airplay to Sonos One

Hi Just bought a Sonos One last week to replace the old Bose SoundLink Air.I can airplay the music to Sonos One from Mac & iPhone, however, Apple TV (3rd generation, A1469, 2014) can only airplay to the old Bose, rather than to Sonos One.The Apple TV  recognize the Sonos One,  I can pick as airplay device. But when I play the Netflix (or whatever media), it will pause then sounds and switch back to Apple TV. Can someone help to diagnose the root cause and advise the solutions?

1392
R
3 years ago
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