Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,296 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4422 Topics

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Ekim9090Contributor I
asked in Components and Architectural

Stereo Pair connection drop out

Hey!  hopefully you experts can help me - my living room set up is a recently upgraded gen 2 Play 5 and two gen 1 Play 1s as left and right - they’ve always had moments of spotty connection - even with the Gen 1 Play 5 - you could hear them stop/starting or dropping out altogether which got worse and worse up until the time when the new generation came available. Upgrading seemed to fix this issue but now a few months on the stereo pair is - at best - dropping in and out and - at worst, and at present - just not playing. They also disappear from the app regularly entirely. I’ve tried hard resets, resetting my phone and I’m just a bit fed up that so much expenditure still gives an inconsistent performance. I have the old generation play 5 still also but set up as a separate system and set as line in to my record player.My diagnostic number is 276078744 and any help is awesome edit; the play 1 gen 1 in my kitchen has also disappeared from the app completely now also.

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Simon B
3 years ago
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PresContributor I
asked in Components and Architectural

Music through Sonos Arc and Sonos Move at the same time

Can I and /or how do I play the same music at the same time through my Sonos Arc and Sonos move. 

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Airgetlam
3 years ago
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Sid-HarthaAvid Contributor I
posted in Components and Architectural

Problems playing long tracks on Amazon music & Calm

Hi All,Recently I’ve had problems playing any track over 30mins in length on Sonos via the music services provided by Amazon & Calm. I get the following error very consistently,“unable to play - connection to Amazon/Calm music lost”I never had this error previously. Everything was working fine.Any tips for how I might be able to diagnose the issue/fix it?

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Annazel S
3 years ago
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ANewtonContributor I
posted in Components and Architectural

Sonos Play 1 issues

Hello, I have 4 x Sonos Play 1s in different rooms. When playing music from my music library on the laptop, the music typically cuts out after 3-4 tracks. there is no error message - it just stops playing. I've tried changing the wifi frequency (as per some community advice) but this only worked briefly - it’s gone back to being incredibly unreliable.  Intriguingly, if I play Sonos radio from the laptop it’s fine and will just keep playing until I turn it off - the cutting out is only when playing tracks from my Sonos music library. I'm now wondering it is something to do with my laptop going to sleep because…. My other big problem is this: I have the Sonos app on my phone. If the laptop is on in the house somewhere, then I can control the Sonos and play music from my phone. If the laptop is off or asleep, the phone app will only play radio on the Sonos - if I try to select some of my music, it shows it on the phone screen but then I get the spiral of ‘trying to connect’ and it ultimat

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A
3 years ago
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BennieNContributor I
asked in Components and Architectural

Sonos Move pairs with PC, does not connect and play music

Hi everyone,Just got a Move.When I put it in Bluetooth mode, my computer sees it and pairs with it.  It does not, however, connect so that I can play sound through it.  How do I get this to work?  My other earphones connect correctly.Any advice greatly appreciated.Bennie

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melvimbe
3 years ago
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MNordinContributor I
asked in Components and Architectural

Sonos One suddenly dies

Hello, my sonos one (gen 2) suddenly stopped working. As in I was listening to it in and suddenly it wouldn’t play the next song (I don’t know if it was inbetween songs or at the end of a song, I use spotify for my music streaming) and had compleatly shut off. No lights or touch controls working and no feedback at all. No connection within the app either. I’ve tried unplugging and replugging while holding pairing button (as to do a factory reset) but nothing happens at all, as well as restarting my router and plugging in a network cable. Has anything similar happened to anyone else? and if so how did you fix it?

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Simon B
3 years ago
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AntonyHContributor I
asked in Components and Architectural

Internet connectivity issues

Are there any tips how to improve my Sonos connectivity? I have a play 5 and two Ones (stereo pair) in the lounge and a One in the kitchen.My internet is terrible and am forever losing connectivity to the different products.Any ideas will be much appreciated. 

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A
3 years ago
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Mudder232Contributor I
asked in Components and Architectural

Installed a Boost still cutting out

I just installed a boost to my system as I was having intermittent problems of cutting in & out on the speakers. I was under the assumption that the boost would correct this issue but it has not. :( I have 6 play 1, 2 one SL, 1 beam & now 1 boost. What am i doing wrong? My diagnostic confirmation number is 307296324.

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J
3 years ago
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DianedacContributor I
asked in Components and Architectural

Optican to optical HDMI connector

Can I hook up my playbase with an optical to hdmi arc?  So that my LG magic remote will control column 

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Airgetlam
3 years ago
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GgnoreTrending Lyricist I
asked in Components and Architectural

LG CX with SONOS ARC and XBOX series X loud buzz

Whenever I switch from a tv app like Netflix or Amazon prime, and I load up the XBox and launch a game, there is an extremely loud chirp/buzz noise that disappears.  It does not happen every time. I have the Arc connected to the hdmi 2 eArc port.Tv settings are Sound out set to HDMI Arc, bitstream, and passthrough. also my sub gen 3 has a constant low level chirping noise when no sound is being played.  Any help would be greatly appreciated.

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Ken_Griffiths
3 years ago
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Paul37Contributor I
asked in Components and Architectural

Spotify via Sonos

when I use spotify via the Sonos app I have connection Issues all the time. messages like ‘connection failed’ ‘ can’t connect’ how can I fix this? 

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Airgetlam
3 years ago
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Yomgui75Contributor I
posted in Components and Architectural

Sonos disconnects when not in use and not reachable anymore

Hi,I have a Sonos Play 5 (Gen2), see below the information from controller (most recent S2 version) Associated Product: *local IP address*---------------------------------Play:5: SalonSerial Number: XX-XX-XX-XX-XXSonos OS: S2Version: 12.2.2 (build 61183220)Hardware Version: 1.13.1.9-2.2Series ID: C201IP Address: *local IP address*WM: 0 So, the speaker is connected through cable to the router (it’s internet box acting as router, from french operator Free). When in use, no problem: able to stream music from local library or from on-line music services, app is able to connect to the Sonos.Then, when not in use, after a while, the Sonos seems to get disconnected and disappears. It is not any more reachable from the controller, nor streaming services nor apps.The solution is to force renewal of IP address by unplugging and plugging the ethernet cable or switching off / on the Sonos speaker. So, not very convenient…I tried various configuration of the router (e.g. allocating fixed local IP a

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Rowena B.
3 years ago
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Daniel_NYCContributor I
posted in Components and Architectural

AirPlay from Mac no longer working after Pause

When I stream a movie from Netflix onto my MacBook Pro in the Safari browser, then pause the movie, then unpause it, the sound is no longer playing on my Sonos Amp connected via AirPlay. I found numerous other people with the same problem on the Internet but no solution. This is obviously not acceptable.

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Rowena B.
3 years ago
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allenapContributor I
asked in Components and Architectural

Tracks go silent ~30 seconds from the end

Every 50 tracks or so, at a guess, the music goes silent for the last ~30 seconds of the track.The playhead keeps moving (looking in both the Spotify and Sonos desktop apps). If I don’t do anything, there will be ~30 seconds of silence, then the next track will play correctly. If I rewind a few seconds, playback will resume and it will play through to the end of the track correctly, no silence.I listen mostly using Spotify Connect so I don’t know if this is specific to that mechanism, or something that affects other services. 

1
A
3 years ago
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theRealPOJContributor I
asked in Components and Architectural

last.fm scrobbles incorrectly

I have the same problem like the closed issue: I have sent a diagnostic to you with number: 1553219921last.fm scrobbles with the name of the sonos first like:“PORTABLE + 1 - AWOLNATION” .Please advice, /Per

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T
3 years ago
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KenhhkContributor I
asked in Components and Architectural

Can’t play saved podcast, it shows in app but greyed out

I saved a podcast episode to my Spotify playlist but when I use the Sonia S2 controller to play it, it’s greyed out and doesn’t play. Instead it gives me an error message “access is denied” 

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K
3 years ago
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AldencContributor I
posted in Components and Architectural

Option to automatically turn off Bluetooth when move is in charging dock

I would like a setting that would allow the Move to only use WiFi when it's on the charging dock, so if it was previously on Bluetooth it would switch automatically when docked

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Ken_Griffiths
3 years ago
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LuzbecksContributor I
asked in Components and Architectural

Volume issue remote

I have been using my playbase for several years, here is an issue which happened today: when i use the tv remote, if i press + the sound goes all the way up, eve  if i use the app to lower thr sound again, the sound increases again automatically all the way up whereas i dont touch anything, any suggestion?

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Airgetlam
3 years ago
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Christian RoebaekContributor I
asked in Components and Architectural

Cannot connect to new WiFi / Sonos App looses connection

Hello allIn the past I have changed router/wifi succesfully more that once but this time I cannot get connected to the new wifi.I have tried every solution (I have been able to find in here but no help)I am running two Play:1 and one Play:3I have done a factory reset on all three devices.I have added the Play:3 (using a cabled connection) and then added the two Play:1 succesfully.Everything works fine at this pointThen I go through the wireless setup part. It tells me that I am connected to the new wifi and that I may disconnect the ethernet-cable. Once I do this the sonos app looses connection immediately. (if I press play on any of the speakers they music will start playing, so the speakers must still be connected to the wifi)Once I plug in the ethernet cable I am able to connect again with the sonos app. Any ideas would be greatly appreciated Br. Christian

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C
3 years ago
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MapontiContributor I
posted in Components and Architectural

My system doesn´t work properly

why I cannot have worked more than 2 Play1 at the same time?

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M
3 years ago
A
alan GTrending Lyricist I
posted in Components and Architectural

Speakers cutting in and out while all grouped together

I have 8 various sonos products located throughout the house. Recently they have just started dropping in and out from random locations. Problem is worse when switching tracks. Iv tried mixing up the WiFi chanel and no difference. Begining to become a pain. I ran a diagnostic 1015401939Thanks. 

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A
3 years ago
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Salvatore CIAContributor I
asked in Components and Architectural

Sonos 5 Gen 1 speaker fast flashing red light all the time

My Sonos 5 Gen 1 speaker has fast flashing red light all the time as soon as you power it. It will not let me reset the speaker or anything, and it only give a fast flashing red light.How do i recover this please?

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106rallye
3 years ago
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jaster713Contributor I
asked in Components and Architectural

Sound distortion with turntable and Sonos Five

I have a Sony turntable connected to a five speaker.  When playing the turntable through this speaker there seems to be a lot of echo and sound distortion.  I have attached a picture of my setup.  I do have another five in my system and when I stream through that one only sound is great.  I have switched them with one another to see if the speaker was the issue but it's not.  I have also placed the speaker connected to turntable on the floor, further away from turntable and sound is better. I'm wondering if the speaker just needs to be further away or should it work as pictured?  

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J
3 years ago
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SamiSugsContributor I
asked in Components and Architectural

Sonos isn't maintaining a connection

I recently left my house for a week. Since I came back, I have found that my app does not connect to the speaker after a little bit of inactivity. Unplugging and plugging the speaker gets everything back up and running, but is rather annoying. I submitted a diagnostic. 1208688160 was the reference number. Thanks for any help!

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S
3 years ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Components and Architectural

Play 3 Stereo Pair, (R) Channel Drops

Confirmed that stereo separation is correct (i.e., right channel music is going through right channel, left through left).Right channel drops in and out; left is fine.Have separated and remarried speakers.Unplugged and replugged R speaker.Separated and remarried them again.Listening to music in Music Library. Diagnostic ticket 1434310833

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G
3 years ago
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