Components and Architectural

We just cooked up a new video that details how to fix common issues with Sonos. We’ve installed 1000+ systems and this video goes over problems we see when we haven’t originally installed the set-up.https://www.youtube.com/watch?v=dKC93O1YRLQWe made a video previously but that was more for jobs where we installed the network and optimized the system settings. This may be more helpful for the public.Thanks,ATD    

Hi All, I’ve 4 products (Beam, Bass & 2x One SL’s) which were working fine until recently where my Asus RT-AC88U crashed and needed to restore.After restore I’ve not been able to restore the system and had to perform factory reset to both One SL.I’ve gone thru the community link for ASUS router setting and have done the needed settings in wireless to prevent the disconnection issue. Disable Airtime Fairness Enable IGMP snoopingNow, if the products are connected via ethernet cable - they should up fine on my S2 App. However the min they are removed, they disappear shortly after with a message - unable to connect to Sonos.On top of that the S2 app on my iPhone OS 14.01 keeps crashing. It will not launch despite quitting the application and restarting.This is driving me insane as nothing has changed except router was recently restored and both SL also restored and re-paired via ethernet and subsequently removed and allowed to connect wirelessly.The next time I attempt to open the S2 a

I have a Sonos 5 (wired) , Move and ZP90 (wired).  All devices and apps are updated.  I get dropouts listening to Amazon whether on any of the devices.  When I do, the list starts over.  I do NOT have issues playing Amazon HD or otherwise from any other device.  I submitted diagnostics a few mins after the most recent occurrence.  Reference ID: 1049189223

I have a very odd issue with the behavior of a couple of Sonos one’s and a couple of Play:1 devices. When I look at the DHCP lease of the devices, I do not see their Mac address listed but rather the Mac address of the device that set them up last. This is causing a number of problems because I need to add a reservation but it fails because there is a different lease with the correct mac address but for another IP address that is not the one that shows up when I look at the devices connected to my wireless. Has anyone seen this behavior? 

I was given instructions yesterday on how to do a wireless setup since my bridge stopped working.  I followed the prompts on the app but when I entered the password for Netgear 53 it said it was not correct.  I know this is the correct password so I tried again.  The 3rd time I decided to change my Netgear password but it is still saying incorrect password.  Do I need to call Sonos?  I did yesterday and the rep was not knowledgeable at all.  Is there a trick to getting through to someone who can really help me?  They had great customer service when they were a new company.  Thank you.

Hi, I have a consistent issue when steaming music from Spotify to my Sonos play1 speakers. I set music to play and after a little while Spotify disconnects from the speaker so I can no longer pause the music or skip songs. The music continues play but I just can’t control it as Spotify reverts to listening on ‘This phone’. I can usually reselect the speaker as the device and it will pick up the song that is playing and allow me to control it again.   This is very frustrating, has anyone experienced the same issue and able to suggest a suitable resolution? 

Rear surrounds keep cutting out when watching tv  

So I have a Connect and a Play1.  I got help from support yesterday upgrading my Play1 to an S2 and my connect and Play1 were working too.  Today the Connect wont work with the S1 application.  I did a hard reset and tried to install it as a new system. It works well until I need to join the SONOS network.  At that point my iphone does join the SONOS network, but the app thinks it has not done it, so it says plug in an ethernet cable.  I do this but then the app says my device needs S2!!  This is bogus since it it a Connect and the Connect only supports S1.  So I am stuck.Sonos support is closed for 3 days until Tuesday and I am stuck with  dead system.  Any helpwould be welcome.  I am sure others must have been down this road before

Due to limited space on laptop, my music library is on a desktop that is always on (but not always plugged into a monitor).  I have a SONOS One (original no Alexa)I’m finding that playing songs from my library is really hit and miss.   Some days it will play ok, then others it says it can’t find my music library.  Even if I plug my DT into a monitor, it says it can’t find the music library and refuses to play.  If I decide to play from Amazon music, it plays OK.I’ve even tried to play from OneDrive, but SONOS doesn’t really like it.I’ve just done an update and it’s now decided it doesn’t want to play again and I’m getting really frustrated with this system that I’m thinking of getting rid and getting a speaker so I can play directly from iTunes.Does anybody have any ideas what I can do, before this speaker gets thrown out of the window! TIA

I noticed that my 2 plat ones in the bedroom were flashing last night at about 3.30am (mosquito kept  me up). This morning my surround setup of beam + 2 one SLs isn’t working. The beam is connected to the TV via HDMI and is OK, but the surrounds cannot even be seen by the app (Android & up to date). I have rebooted and reset everything - the app finds the surrounds with support>find missing products and adds them as a stereo pair, but when I try and add them as surround I get an error.What can I do? Everything was fine yesterday - there were no power outages and my network & WiFi all work fine with various devices.

Hi Guys,Long time Sonos user with little issues.I have an issue which is seeing one room constantly disappearing from the controller, and can only come back via a factory reset and reconnect. I’ve swapped the speakers from other rooms, and the speakers are fine, the issue is no matter which speaker goes in that room, it drops off.I was running via wifi, then disabled it and put a hard wire into the speaker. Same issue occurs.Any ideas what could be causing this? Thanks, Tim

This is not a new problem for me. I’ve been trying to rectify for over a year.When I use the playbar through an optical audio cable from my TV, it sounds rich and full. This is the case for all sources (antenna channels, streaming, and DVD/Blueray). However, when I stream music through the Sonos app, the sound is thin and gutless. This is the case from all sources too (Apple Music, Sonos Radio, and even Tidal “master” level high fidelity).I am beyond disappointed at this point. I want so badly to love this speaker but it has been a giant letdown. Does anyone have any new ideas since I last posted this problem a year ago? Thanks!

Hi all,after extensive reading in the board I learned a lot but still couldn’t solve my problem. After more than a month trying I failed very frustrating.  my set up: Fibre, apple time capsule (optional), Beam, One, 2x play:1, Apple TV i moved to a new home and only the built-in 5Ghz wifi of the router yields the right internet speed. So I am ok to cut out my ATC. i connected the One to the 5Ghz nut the beam does not want to move over. Even when plugging in via Ethernet, which I only can run temporary as the router sits in a storage room.  my questions:Is it possible to use the Beam as hub for the 2x play:1 which are intended to sit in a different room though? How to set up Beam correctly? would a Sonos Boost solve my 5Ghz problem? thank you in advance,Hannes

I’m like this close to returning all four speakers. I have had these speakers connected for 24 hours and nothing will play from iHeart Radio, Amazon Music, and Plex*. I had one song play from Plex. Now I’m stuck in a never-ending authorization loop for Plex.  I have discovered that turning my home mains electric off is much more efficient, but I have to ask why can’t the software restart stuck processes? Very disappointing, Sonos.

I upgraded my system to S2 App and Amp to the latest version  The Sub is connected to Amp and remains connected but I get NO sound at all from the AMP and then the Sub Drops out (?)  NO idea why Worked fine before I upgraded to the S2 App   

So I have moved house and have no direct internet connection all I have is a 4g hotspot.I havetwo gen 1 play 5original bridgeoriginal subIve been told there is no way to connect my gear now without hard wired internet is this true? 

getting my feet wet with 4x Sonos Symfonisks and …… I am really disappointed… Also blown away with the contrast of general positive reviews of people who own and use these (very expensive) systems and the incredibly poor UX this has been so far for me, a systems engineer. How on earth are people actually living with these systems? There was an endless loop trying to get the sonos app to remember that I was logged in… I had to reboot my (somewhat high-end Asus RT-AX92U) wireless router each time I wanted to set up a speaker. Two of the speakers needed factory reset… All I want to do is listen to the No Agenda show! I got it to play on one speaker, but then tried to play it on all 4 SYMFONISKs  (bedroom, den, living room (stereo right and left) and got some sort of connection error and problem adding the podcast to the queue? And now I’m in an endless re-authorization loop. Plex now has 6 instances of authorized Sonos connections… I had way higher expectations for Sonos coming into this.

I had similar problem as mentioned in: except that I was using an AMP instead of a Beam. I followed the steps to unplug both TV and AMP from power and disconnect HDMI cable at both ends. Next I reconnected HDMI cable to both again followed by powering up TV first then AMP, then retried the TV Setup function in the Sonos App for the Home Theater. This time it immediately found the ARC between the Samsung TV and the AMP.Problem resolved. I never determined why it lost the ARC connection as it had been working for at least a year...

I just added a Port to my Hifi system, streaming is working perfectly with great sound.i also added my turntable (Garrard 301 with MC Ortofon Red Quintet) with its preamp Atoll p200 that produce a good sound when plugged to my amp but the sound is horrible when going through the Port. Did you experience similar issue ? is there a specific way to set up the pre amp ? 

One of my speakers (play5) makes a shhh sound on the right side.  This speaker has rarely been used.  A few months ago I noticed it had this shhh sound on one side of the speaker.  The sound starts about 5 min into playing the music and stops about 5 min after the music stops.  I tried moving it around the house and it is the same at all locations.  None of the other identical speakers have this issue.  Do you know what is causing this issue and can it be corrected?

Hello,When I play from my device or from my music library after a minute or so the Sonos app shuts down, it works with radio and Spotify.I have tried rebooting router and reinstalling the app.I am using a Samsung S20. It works in other devices without issue.I have the latest updates for Sonos and my phone.Any help would be appreciated.

I’ve a pretty big sonos system divided into rooms:ARC, 2 play 1 and a sub gen 2 - Living RoomTwo Fives (prev gen) and a Gen 3 sub - Dining RoomMove - KitchenMove - Bedroom2 whatever the Ones with mics are called - Office The ARC is wired to the router. They are all running on Sonos Net A couple of weeks ago, my dining room dropped off and required a cold start (unplugging and waiting) before it was working again. It has just happened again. This is now concerning me as it’s the only products that consistently have issues. The are not the farthest product from the ARC. Seems to be trying to play Spotify that causes it. I have submitted a diagnostic: 820969651 I have Google wifi mesh as my router, with three nodes around the house.  I want to know what’s wrong with this product. Why are these the only speakers that just suddenly drop off?  

Hi I contacted  sonos a while back in lock down and was told I could get a replacement Sonos at a discount to replace my unit which just stopped working.I would prefer to get it repaired but was told they don't offer this service. My question is can anyone recommend an independent repair service for the unit.Stuart. 

The Move is directly next to the turntable, and the bluetooth indicator lights on both devices are flashing, but they are not pairing. I’ve tried numerous times with no success.Anyone else having this issue?

Long time Sonos user here and recently have been stuck on an 1101 update error that I can’t seem to get around. Have followed the instructions from Sonos, have rebooted all networking and Sonos devices, have tried updating from different iOS and PC controllers multiple times and over multiple days. Have turned off all IPS and firewalls and still no luck. Really quite frustrated. Any other suggestions? Everything plays fine, but there are some settings I would like to change that are grayed out (audio compression for example) and when I click on them it says an update is necessary, but it’s a vicious loop. Anybody, please?!