Components and Architectural

Regardless how we power off our Move,  when not in use, it fully discharges in a few days. 

Hi,I recently purchased the Sonos new amp to replace my old Sonos amp due to app issues. The setup is to power 2 x Bowers & Wilkins am1 outdoor speakers. The previous setup has been running fine for 3 years with no issues. On switch over of the amp the sound quality is appalling. Nothing in the setup has changed bar the amp switchover and the speakers almost sound like the music is being played through someone’s mobile phone. Any immediate advice? thanks  

I’m about to try one last thing - rebooting my phone but so far nothing has worked and I’ve tried everything else. My devices didn’t show up in Sonos either. I had to reboot one and then after that the others showed up magically!  I’ve reported problems like this before and Sonos customer support is hopeless. I’ve made due with the quirks but tonight my Sonos “system” learned a new trick! Airplay doesn’t work!  It worked earlier today but for some reason it stopped.  So I went to use AirPlay but it didn’t work.  My Sonos devices dropped weren’t showing up in the app so I figured they dropped off the network for some reason ( oh and for the record, they were still connected to the wifi and router  I could ping them)   Well now they are in the Sonos app but still can’t air play to them!  I’m going to reboot my phone but this is pretty annoying   Usually getting them back in the Sonos app fixes the problem… Anyone else having this problem? Oh and this website blows on a phone. Scrolling b

This week 3 of my 12 or so Sonos speakers have started disappearing. I have done the usual turn off, then on, then restart the router.Here’s the weird thing - when I am using the “find missing speakers” function on my app, and I restart the router, the app “finds” the speakers every time. HOWEVER, on our other devices (other iPhones, other iPads) the speakers are still missing. Even when I am actually playing music on these speakers, the other devices cannot find those same speakers. I have tried restarting the apps, restarting the devices, deleting the Sonos app and reinstalling it, and same result every time. If I run the “find missing speakers” function on another device, then that device will “find” the missing speakers, but then they will disappear from the device I previously used to “find” those same speakers. In other words, if I jump through the “restart speaker” and “restart router” hoops, only one device at a time will “find” these missing speakers. Also of note - the “missi

Diagnostic Id: 1640281761  

Hey all,I have a pair of sonos one’s that are connected to the boost’s network. I can verify this by seeing the WM: 0 status for both in the sonos app.I track wifi usage with my eeros set-up, however, and can still see both one’s actively downloading data from the wifi network when in use. I was under the impression they’d be off the wifi network and completely on the boost’s network. Is this normal behavior?

I have external Sonos speakers hooked up to my amp. My wifi is about 50ft away through multiple walls. There's an area of my yard that we frequent often where the wifi doesn't go to, so, once there, I often can't control the volume or the music through my phone because our WiFi doesn't extend that far, often disconnecting us and requiring reconnecting to Sonos.Knowing that, it would seem I DON'T need a Boost, but rather a wifi extender so I can control Sonos, BUT wifi extenders aren't compatible with Sonos.Would this solution work:* Wifi extender to extend regular WiFi* Boost so that the Sonos speakers still function on their own networkWith this setup would my phone be able to communicate AND would the speakers still function correctly?

I have Deezer HiFi for a year now..... Recently, songs have started dropping out or skipping two, then the next song plays...... Repeat.I have two Play 1s.....and a preorder roam.Both play 1s are hard wired, with static IPsInternet 150mbTried the delinking of Deezer, unplug sonos, restart router. No change. Any other suggestions?  Has anyone downgraded to Premium and solved this?   

Moved from US to Europe and Sonos hasn't worked in over a year living here (during COVID lockdown, so even more angry).  App won't connect to my system over wifi, and only connects to one speaker when hardwired to the router. Stops working as soon as Ethernet connection removed. One, Sonos is supposed to be a wireless system, two, I have more speakers than ports on my router, and 3, no way in hell am I running Ethernet cable all over my house for a multi-thousand dollar system.  Have factory reset the speakers, no change. VPN or no VPN, same issue.  Beyond frustrated with the many wasted hours spent trying so set up a system that is supposed to be nearly plug and play.  Internet is Belgian Proximus. Router is a b-box 3V+

Ok, in theory I love Sonos but in practice hate it. I am unable to connect to any of my products (two ports and three amps) on the app but when I open Apple Music I can select any of the rooms I have set up and successfully stream music. Why won’t the app recognize any of my hardware that it previously would show on the app?  I use a Yamaha receiver. 

Whenever I switch to a different channel, the sound is lost. I have to use the TV remote, not cable remote to go into sound settings and switch to external speaker. I have a Sony bravo TV and we use Verizon cable. I contacted Sonos support and they couldn’t fix it. Help!

Does anyone have suggestions on how to make my Sonos less patchy. I currently have the below setup. Office - Connect (network cable extension from router -> tp-link splitter)Around 11 feetHallway (in between office and living room) - Boost (network cable into router)Around 20 feetPlay:1 (living room) (wifi) Laptop -> Connect (line in) Currently set as Automatic Audio Compression, but have tried Compressed and Uncompressed myself. When using my laptop using the Connect line in, the Play:1 is so up and down it’s very annoying. Sometimes just stop, play via the app wakes it up, but sometimes it doesn’t. I do live in an apartment so there is other wifi noise, but using wifi detectors, my wifi is generally at least twice as powerful as neighbours wifi. I realise the Connect is not supported anymore, but I don’t really want to upgrade everything, if everything is the same patchiness. I’m currently trying to stay away from getting cables across my hallway to the living room but surely t

For setting up network: at stage“Sonos” wants to join Wi-fi Network “SONOS”? Cannot find any wifi network as “SONOS”. 

I am having a barbecue right now, so I cannot ask for online chat support, but I created a diagnostics file right after my Sonos skippedto the next song without me pressing next: 116502632 is the diagnostics number. this happens lately more often. It could be the ZigBee sensors I am using lately but I am uncertain why this happens and what to do about it. I changed the ZigBee channel of the Sonos to 6 to no avail so perhaps it is something else

Out of the blue, the S2 app stopped working on my iPhone. When I access it, their is a beige screen the says “Sonos” for about 10-15 seconds and then it closes. I can’t access any other info or play music. Thanks

This issue is frustrating me to no end. It’s happened intermittently over the last couple of years, but a router reset and jumping through the hoops on the app usually sticks for a couple of weeks. Lately though, after getting it reconnected it’ll be unable to connect again the same day or next day at best. It is a complete pain to have to reset the router at all, let alone daily. Especially since we have 2 adults working from home and have had intermittent school from home with our 3 girls…. seemingly never a time when something important isn’t happening that requires the wifi. The Playbar is the only sonos product I have and it is the main wireless speaker used for music and radio in our main living area. At the moment it’s completely useless as a 10-15 min process to put on music over a busy morning’s breakfast and school/work prep is just not feasible. Is there a way to fix this for real or is this just relegated to a tv only playbar now? 

I’ve been listening to Spotify since purchasing my Beam and OneSLs several months ago. Last week, Spotify started complaining that my wifi was unstable. All other services play fine. I’ve forwarded a diagnostic (200988785), and verified nothing is blocking between wifi hub and Sonos.

Our Connect has been dropping off the network intermittently, though more and more often.I decided it was worth a factory reset. Unplugged the Connect, made breakfast, came back and plugged it back in while holding play/pause. The light stays white - it never changes to alternating white/orange. I also notice that the light seems to be flickering slightly.Feels like a dying power supply. Any suggestions?

After upgrade to S2 radio statitions are lacking and regularly stops.  One Sonos 3 speaker in a stereo set up also disappears. Later it normally comes back by itself.Have reset router and speakers with no luck.  

I am going to try a WiFi 6 mesh router with extenders for my home.  I have consistently had audio issues  with my Sonos system in my very narrow, 3 story urban home.  The system works well enough that I don’t get too frustrated, but when I push it (playing music library on lots of speakers, for example, I often get dropouts or songs that just stop due to throughput issues. I would like get some sort of signal quality info on the system BEFORE I install the new mesh system and AFTER so I can see if the new system is an improvement. What do you suggest I do to test this? Thanks, John

Hi! My Plex Server is running from a NAS, I use it from Sonos app with an Android movile. My wife use it from an IPhone, but we both have the same problem while listen to music from Playing List: Most of the time it works fine, but sometimes music stops showing messeges like "plex conection lost" or "server unavailable".If i try to log out and log in again, may be the problem is fixed... or not.Sometimes I can listen to only 2 or 3 songs before the music stops again. Sometimes I just can't conect to the server, no matter how many times I try to.I have updated Plex Server and Sonos app versions but the problem continues.I am very dissapointed because this makes the system unusable.Any idea about what could be causing this or what can I do to solve this?Thanks in advance.

After restarting my Wi-Fi, my 2 Sonos controllers aren't working and don't seem to see the rest of the system (speakers).  Its all WiFi etc.  I've tried a factory restart on one but that hasn't worked.   Ive taken my Sonos Connect out of the system but that shouldn't matter?

I've got two Sonos devices, but now I can only play Spotify on both of them at the same time. Both devices show up on the Sonos app, but it always plays on both, calling them {name of Sonos 1} 1. I've tried reinstalling the two apps but nothing helos

I have a few Play 1s and a couple of Play 5s at home and havent had many issues up until recently.  A couple of months ago, music stopped playing midstream and checked Sonos App on iphone to get it to play again.  App said it could not connect to the system.  After some reading I tried unplugging all the speakers, resetting modem and speakers plugging back in.  Found them again on the network.  This lasted maybe an hour or two before not being able to be found again.  Multiple resets and still having the issue. A few months before problem started, I upgraded to ATT Fiber.  No problem with Sonos, but figured maybe its a connection/router issue.  I connected my old router to the Fiber modem/router and relaunched my old wifi router connection.  Setup Sonos new on that router and worked for about 5 minutes before being unable to connect again.  Also, I can see the Sonos speakers active on my network when I check for devices that are connected, so they are there and connected to the network