I have a Sonos 5 (wired) , Move and ZP90 (wired). All devices and apps are updated. I get dropouts listening to Amazon whether on any of the devices. When I do, the list starts over. I do NOT have issues playing Amazon HD or otherwise from any other device.
I submitted diagnostics a few mins after the most recent occurrence. Reference ID: 1049189223
Hi
I took a quick look at the diagnostic and it seems that the speakers aren’t getting enough data to maintain a buffer, which is causing playback to fail.
If this isn’t occurring on any other music services, then I’d recommend starting with a network reboot (Router, followed by Sonos), and then remove and re-add the Amazon Music service to the system.
Let us know how you get on :)
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