Hi, could someone check my diagnostics please. I have issues with songs cutting out even couple of seconds. I have fibre broadband top speed. 376079944.
Answer
Dropping out
Best answer by James L.
Hi
I’ve taken a look at your diagnostic, and it seems like something is causing the Beam to work a bit harder than it should, causing the audio dropouts. Please try unplugging the Beam from power for 30 seconds, plug it back in and try your music playback again. If the same issue occurs, please submit another diagnostic and get in touch with our customer care team.
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+17Hi
I’ve taken a look at your diagnostic, and it seems like something is causing the Beam to work a bit harder than it should, causing the audio dropouts. Please try unplugging the Beam from power for 30 seconds, plug it back in and try your music playback again. If the same issue occurs, please submit another diagnostic and get in touch with our customer care team.
Thanks James. I turned everything off including my router, left it for a few minutes and then restarted. Seemed to cure it. I've run another diog.... 1361417304.
Thanks.
+17Thanks James. I turned everything off including my router, left it for a few minutes and then restarted. Seemed to cure it. I've run another diog.... 1361417304.
Thanks.
Great, I’m glad everything seems to be resolved now. Don’t hesitate to get back in touch if it happens again 
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