Components and Architectural

Hello everyone!I currently own 2 sonos moves.I had the first Move for almost 1 year and it ALWAYS worked perfectly in WIFI (no disconnections). For about 2 months I bought the second MOVE to create the stereo pair.I live in Italy, in an apartment building with several neighbors' wifi networksThe two speakers work perfectly in stereo pairs for about 5/10/15 minutes but then, always one of the two always disconnects and you no longer hear audio (and you can only hear the music from one speaker).- I tried to factory reset the two speakers- I don't have wifi extender and the wifi connection is GREAT and very fast throughout the house (fiber)- I tried in the router to change channels 1/6/11 and rebooted- I tried to group the speakers (not in stereo pair)- I tried to contact the live chat several times, sending dozens of diagnostics (nothing)- I only have 2.4ghz wifi frequency (5 ghz off)- I tried to use different music sources (spotify, from iphone with airplay, from pc with mp3 folders ...

Hello, I’ve recently obtained a Sonos Amp and a Sonos Sub for my TV film setup.The issue I’ve encountered is the following :Setup of Sonos Amp works smoothly. Adding Sonos Sub looks seemingly ok , returns the message at the end of the setup that Sonos Sub has been successfully added but that sometimes the device doesnt show up and a power cycle is required. Sonos sub isn’t visible. After a powercycle of the Sonos Sub the Sub doesn’t show up. Both setup via wireless or wired result in device not popping up within the Sonos S2 app on my iPhone.Cable has been tested on other device to ensure cable is ok , cable is working perfectly on other devices.Repeated the setup process quite a few time , everytime resulting in the device not showing up.Verifying the network connectivity of all the Sonos devices on my router tells me the following :All existing Sonos S2 devices ( Sonos Amp ) and Sonos S1 devices mac addressess are shown on my router except the mac address of my Sonos Sub.Furthermore

Hi. One of my sonos amps stopped working.    I have a flashing white light.   I have tried to reboot, also disconnected for 5 mins, attempted to restore to default, have tried connecting it directly to my router, all of this was done with and without speakers connected to is.    it never stops flashing white unless it is disconnect from power.    has anyone seen this before?    thanks 

As discussed elsewhere the HD upgrade in Amazon Music broke existing Sonos playlists. Apparently the only workaround is to recreate your playlists from scratch. The least excruciating approach I have found so far is as follows:In the Sonos desktop controller open the broken playlist and attempt to play. Observe that the playlist appears in the Queue panel and for each song From the Queue panel (not the Music selection panel) select Info and Options from the song dropdown Select Album Info from the Info panel Now select View All Songs on Album From the album song list use the song drop down to add the original playlist’s song to a new play list. This will add the new version of the file to the new playlist. If you like display the new playlist on your mobile device so you can see the list grow as you add the songs It is still a mind numbing and tedious process but at least the layout of the desktop controller lets you stay organized.

Hi,I have an Xfinity Gateway that is locked to auto channel switching (grr). Because I can’t set a specific channel on the router, is there a preferred channel to set on SonosNet or is it just a crapshoot?Thanks!

HelloIt worked fine for 2 days, now it won't play either from TV or app unless I press physical play button on beam several times,  then it works fine. This happens everything is use it now.Anyone have this issue and know how to resolve, did the usual resets but problem persists.

Hi Sonos. My music stops playing. I think it might be tied to the speaker in my kitchen.  Can you see anything out of the ordinary?Diagnostic confirmation number:1168524756

I sometimes use multiple Apple Music playlists, curated by Apple, across my Sonos estate. I am having a problem with one in particular. It works perfectly well through Apple Music, and I have added it to ‘My Playlists’ but on my Sonos system, when I try to play it, I get the message “We’ve run into a problem. Try again”. Can anyone help please? I am using the main Sonos app (not S1) on iOS and the playlist is “A very Indie Christmas”. It used to work a couple of weeks ago-about the time I upgraded to S2 (not sure if that is a coincidence!) Thanks!

So all of a sudden I don’t get sound from my Amp except for the sound it makes when you turn up and down on the buttons on the amp.  The app shows music playing but no sound. I can even group it with another speaker and get Tv sound to the other speakers in the group but no sound from the Amp itself.  Since I can get the turn up sound I know it’s not the speaker connection. It has been working fine until now. 

Why is the intelligibility of speech so poor on Sonos? I use Spnos Play 1 and Sonos One and listen to BBC Radio 4.  intelligibility is noticeably  poorer than on Amazon Echo speakers. In fact, at times it is so poor that I cannot understand what is being spoken. Why is this and is there a way (apart from adjusting bass, treble or compression) which can improve this?

I fixed the amp with a reset and Ethernet cable connection - but the sub won’t play any sound and gives an error message when trying to connect it - yet after closing and opening the Sonos app it says it has been configured.Diagnosis 894402776

I am trying to set date and time on my Sonos Move and I am unable. From the android sonos app, I go into System > Date & Time.The Set Time from Internet toggle is off. If I change it to on, quit menu and come back, it is back to off. The Date button does nothing and the Time button closes the app.I suspect I have an issue connecting to a ntp server with my broadband provider which is Bell Canada using a HomeHub 3000. 

HELPWe are a small theater company that switched to using Sonos when the Bose BuiltInviable system went obsolete. We love the Sonos system because it works and sets up so easily, until it doesn't. Frustration sets in upon installing larger systems. SONOS says 32 devices is their recommended limit. We are experiencing multiple issues with our 33 device installation. *Rooms falling off the system Music just stops Just trying to get the devices on the system seams like a real struggle Its hard to believe that just one extra device is causing all this. Here is how we have set the system up. The entire system is hardwired except 1 or 2 subs and a Beam or two. The devices that are hardwired are connected to a mannaged switch with spanningtree enabled (sonos recommended). The system has one SONOS Boost attached. (I understand the boost acts as a traffic monitor and is supposed to help with the communication between devices. We didnt add the boost until latter in the setup and Im wondering if

We have problems with a Sonos port constantly dropping connection, happens several times a week, support diagnostic ID is 368309721. Network seems stable, ping is working etc. 

Not sure when this happened but I am not able to access all the music on my hard drive. It’s there, I can see it. It was buried way deep in a sub-directory so I moved it to a more accessible location. How do I tell Sonos where it is? I don’t really care why it got lost as long as I can get access to it again!!(I;m on an iMac running several Play1s and a Move.)ThanksMarc

Hello,Once i install Sonos Boost (RJ45 cable) my whole internet connection is very very slow (TV, laptop, ...).Any ideas how to fix it ?Thank you,Nicolas.

i have a lot of drop out from some speakers using Spotify with the errors “unable to play song - the connection to spotify was lost” and also unable to add titles to queue. THe first 15 seconds of the song will play and then stop. i also get an error saying the wifi is unstable but i am running on sonosnet with some hardired speakersWifi channel is set to 11 with sonos net set to channel 1. i have tried moving the speakers or swapping speakers between rooms but the error still exists. Up to a month ago i had no issues. I dont want to invest in a boost unless i know that it will solve the issue. As far as i can see hardwiring a speaker and having a boost should perform the same.i have submitted a diagnostics report 1607533454

Hi, I am having a real problem getting my playbase to work. I have tried resetting the playbase but I am unable to get passed chime step.  is there anyone who can help. 

Hello, Was after some technical help, if possible. I have a Play 5 Gen 1 that needs some TLC - the unit powers on fine, connects to the network, is able to play songs etc., but the volume through the speakers drops in and out, like a capacitor is constantly charging and discharging in the background, affecting the power signal to the speakers (i.e not a sudden drop, but a drawn out one). At times, the speakers never receive any power whatsoever, so nothing comes out. Any ideas where to start, what to look at etc.? Are there any schematics about? Am happy enough with a soldering iron and a box of components to take a look at fixing what's wrong, but any pointers would be great. Thanks in advance.

HelloI just bought an ARC bar to replace my playbar, I gave my playbar to my daughterShe has my playbar and a sonos moveThe playbar is connected to a tv samsung via the optical interfaceWe have set the remote tv to control the sound of the playbar, we did that using the mobile phone of my daughter (it is an Android)now the problem: his husband is watching tv, my daughter is at work and watching youtube, or tiktok and when my daughter increase or decrease the sound on her mobile phone, from the youtube ot tiktok application,  the sound on the playbar is changing also, but not on the movevery strange ?? I don’t see the problem, on my installation it is working finecalling sonos support, they don’t know, reinstall the application or send data to sonos…thanks for any helpRegards

Over the past few weeks I have had a number of issues appear with my Sonos system. I have tried resetting, reconnecting, moving, wiring in, and a # of other remedies hoping to fix these issues. (Please note these are all related to trying to play music, my soundbase connected directly to the TV never has issues). I have 3 Ones, a Play:5, and a SoundbaseAirplay is unable to connect to the Sonos (sometimes) - it just spins, and spins, and spins and then says it cannot connect Once I am connected to a speaker it is almost guaranteed it will drop connection in the first 5-10 minutes. If I am able to reconnect, it will not happen again Occasionally, if #1 or #2 happens, I can go straight into the Sonos app on my phone and see the speakers and play that way without issue. HOWEVER, sometimes I cannot even see my speakers through here, and it give me the “Lets fix it!” prompt like it wants a new network. If I do this, it finds all 5 of my speakers. I have done this multiple times, and nothing

I am able to play other services and local libraries just fine the problem is with Spotify alone. Everything has been rebooted and I have removed and re-added Spotify to the system. I have even reset the entire system to factory defaults and reconfigured it. Diagnostic: 1339432462

I have two annoying problems with my Sonos speakers since we have moved house.Setup:Room 1 Living Room: Sonos Beam + Sub + 2 One (5.1 setup) Room 2: Kitchen: Sonos They all work via WiFi and are directly connected to my router (so no Sonos AMP).Problem 1: TruePlayI used TruePlay in my former home and because we moved house I needed to setup TruePlay again for my Living Room 5.1 setup. I first disabled TruePlay and then tried to setup TruePlay again. The procedure goes fine until I try to finalize the setup and then I get an error and am unable to complete the procedure due to an error. I have tried resetting all Sonos speakers, reset my Router, changed the WiFi SSID, tried disconnecting Bluetooth devices from my iPhone, tried another iPhone. But nothing seems to work to get TruePlay working again.Any idea how I can solve this problem?Problem 2: Rooms keep re-arranging and 5.1 keeps disconnectingSince a week every day my speakers keep getting a new room assigned. So I have two rooms and

Brand new Sonos roam is fully charged and connected to my system. However it is now stuck on the white light and not responding to the power button ( or any other ) being pressed. Can anyone advise? 

HelloI have an issue: on my Mac (latest OS) the S1 Controller can't connect anymore to my Sonos Devices. I restarted router, switches, all Sonos devices one by one. I can control them from my Samsung Mobile and from an iPad. I reinstalled on my mac, connected the system but always get the following screen.Any Idea?