Components and Architectural

My Sonos system has stopped working.My WiFi is working properlyMy Sonos system is stating that there is no Sonos Sytem on my network.  I have reset the WiFi and tried connecting manually.  It has been working for years without problem before this.  

Hello there,recently I started having the issue that when I start playing a song or playlist on Spotify, all speakers will start (5 groups, 8 speakers), but after about a second, the song will only stay on one of the speakers and then gradually propagate to the other speakers.The speaker is stays on seems completely random, and it takes a good 20 seconds for it to be playing on all of the speakers again.This happens after automatic song advancement and manual skip. It also happens when skipping within a song.I haven’t changed the wifi router settings, not position, and there are no new devices causing interference (at least not in my apartment).Could you please take a look at diagnostic: 917604028 and see if there is anything I can do do fix these issues, as it’s very frustrating and jarring to the music experience.Many thanks,Nils

I thought I would share this solution in case others have this same problem.   I’ll admit I’m not an IT expert, but from my searching it seems like a lot of people are having problems with Sonos speakers dropping, not being found or not being able to mate as a stereo pair when connecting to networks that support both 5 Ghz and 2.4 Ghz connections.The issue with using my five Sonos One speakers with my Nokia BGW320-505 router from my AT&T provider seems to have been that some of the speakers connect to the 2.4Ghz channel while other speakers connect to the 5Ghz channel.   When that happens SOME of the speakers are invisible to the Sonos app and can’t play music, even though they are connected to the wifi.   I would reboot them and maybe get them connected and then they’d disappear a few minutes later or overnight.   Or I’d get them connected but be unable to form a stereo pair. Other times repeated rebooting wouldn’t help.  Very frustrating.What fixed it was to set up explicit filte

This topic has been discussed too many times to recount. Most (I dare say 99%) are negative. I’ve owned the Roam (two) as an early adopter during Sonos pre-order. My experience has been what I expected.Using the Roam outside in 90 degree heat will deplete the battery faster than when in the shade or a cool environment. I would think that most would understand that anyway. Note: I doubt very seriously I’ll be providing experiences encountered in extreme cold.The purpose of this post is to hopefully bring some closure regarding the Roam’s ability to retain battery life when not in use. To test the Roam’s battery retention I left my Roam’s unplugged and allowed them to go into sleep mode. 45 plus days (or so) later upon plugging them into power and adding them back to the Sonos App they registered 87% and 89% respectively.However, un-scientific you think my testing I’d say the Roam does not lose battery strength when in sleep mode to a great degree as has been suggested in other posts. Gr

I just got my Sonos amp w/ Sonance speakers from Best Buy and I am having the same no volume at 0-30%… really have to have it at 50% before you can hear the music. And at 100% I’m not exactly blown away by the volume either.  I’ve read thru all the other threads about this and never have found a solution.  Spec..14 gauge wire on a 10’ run, no volume limit.  Can anyone assist?   

Can't Get Xfinity Streaming while on Computer to connect to Sonos speaker Any suggestions?Thank you.

Hello folksI seem to have a horrific experience of keeping my 5 sonos devices visible to whatever UI I am using.  I’ll try and list out the situation here and see if any of you kind souls have any ideas.Devices: 3 x S1, 1 Playbar & Sub (not used with any of the S1’s)Home WIFI is dualband with seperate 2.4 and 5Gh networks SONOS is aware of the 2.4 GH network SONOSNET is active (I have 2 devices on ethernet, all devices show as WM:0) S1 on ethernet (Hall) S1 on ethernet (Bedroom) This is a powerline type solution rather than a single run of ethernet from LAN to room (so it is router to powerline - then over wiring to powerline receiver - then ethernet to speaker) S1 on sonosnet (Dining room) Playbar and Sub on sonosnet (Lounge) On Sonos Desktop App (windows) I can see Hall, Dining Room and Lounge.  I am currently playing on the Hall On Sonos Android App (2) On 2.4 network I can see devices depending on where I am in the house.  Standing in the middle of the house now - I

I just got a new Samsung television and decided to replace my old playbase with a new beam 2. My system includes two play ones for surrounds and a sub.  The Beam is connected via Ethernet, others wireless. Beam is connected to TV with eARC. Sound from Beam is fine and app shows Dolby Atmos input from Netflix. Steady white lights on surrounds and Sub but no sound out of them. App on my iPhone shows system correctly (Beam + 2 surrounds and Sub). Removing and reconnecting satellites with app asks me if I want to move one satellite from “Den2” to “Den” and the other from “Den3” to “Den” (I only have one den and the app only shows one room called den). I say yes to moving them but I get an error message about trouble connecting but app then shows satellites connected anyway. Same if I remove and re-add the Sub.  Not sure if I need to factory reset the satellites and Sub and start anew or what.  Thanks

Many employers put restrictions on your phone as part of device management.  Many (like mine) require a code to use airplay on a device which is fine for TV’s or other devices that have a screen (code typically pops up that you can enter on your phone).  Sonos now has airplay capabilities, but no screen or passcode thus a problem.  A suggestion would be to add a pop up on a computer from sonos.com when trying to connect to an airplay sonos device for the first time.  Would solve the problem.  Or a standard passcode like 12345 that would work for any sonos.

Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos 

I own two Sonos One speakers, one Sonos Move, and one Sonos Playbar. My diagnostic reference number is 1323800420. Our whole system will play for hours on end at times and then just start not working. We’ve reconnected it to the internet multiple times and ensured they’re all on the same network. It got better for a while but has started doing it again recently. 

My Sonos port regularly (every 10 to 20 minutes) drops out music stream for about 0.5s-1s. I especially noticed in with Tune-In, but I’m pretty sure it also happens with other sources. The port is connected to an Marantz AVR. I tried both digital coax as well as analog connection, the symptoms are the same. The Port is connected to network by Ethernet, WiFi is disabled. I don’t have drop-outs with the AVR on any other source, nor do I have drop-outs with my other Sonos components (Move, Play:3, Playbar).Has anyone else issues with drop outs on Sonos Port?If sonos support reads this: I uploaded diagnostic logs shortly after dropouts:16176981111993359435 

This product is garbage.  Unreliable.  I give up and have thrown it in to the trash.

Hi - I play music through my SONOS system via a PLEX media server that sits on a Synology NAS. I have a SONOS PORT, a PLAYBAR,  a PLAY3, and a BOOST. The BOOST is connected directly to my router via an ethernet cable. My problem is that Sonos is constantly disconnecting from PLEX which results in the music dropping out or songs on playlists being skipped over entirely . Even though I already have the BOOST connected directly to my router , if I were to also connect the PORT directly to my router would that eliminate these drop outs? Thanks for any help! 

My iphone se can no longer find my system but the ipad has no problem. I have not changed anything and re- installed the app

Hi,I’m streaming a movie from using the HDMI port from my MBP to one of my Sony Bravia’s inputs. The sound is coming out stereo, but I can’t seem to get surround to work. In Midi setup I have the config setup to surround and it works when testing the speakers, but not when streaming the movie. Any suggestions? Thanks!

I am planning to add Wifi 6 Mesh (probably Netgear Orbi) to my system, and am concerned about Sonos compatibility.  Will Sonos work as-is, or will I need to hard wire a Sonos component to the router?  If so, will a Sonos Bridge work?  Any other mods or tricks I need to know?  Thanks!

I have set up daily alarms that play apple music playlist. It's very flaky. I have noticed that the playlist works during the day. But the first alarm in the morning is failing consistently. It plays Chime instead of the playlist. I have to tap on the play button to stop the Chime. After that it works as expected starting with my next alarm till the end of the day. I have submitted diagnostic information via ticket 1574779059. Can you help?

My Playbase has ceased to connect to rest of the system over WiFi. The audio from the TV still comes through fine, and a wired connection works too. A permanent wired connection is not an option. After reviewing other topics, I have submitted diagnostics with confirmation number 1073629480. Can somebody please review and offer guidance?Thank you!

Hi all ok we’ve had this problem with our play 5 for a long time now (only speaker on on S1) the rest of the system is S2, anyways the play 5 randomly disconnects and stops the music for up to 30 seconds or so then carry’s on playing, it doesn’t disconnect as such but mutes the music but when it plays again it’s actually sounds like it’s been playing for that time period it was off (so as if the music is playing someones turned the volume down for a few seconds then turned it back up) we recently changed out WiFi router to a MeSH one and was hoping this would sort it out (like other issues) but it’s still the same. Could this be a network issue? All the speakers on the S2 app never seem to do this cheers

Hey PeepzHoping you can help - I am getting intermittent sound (and on other occasions drop out to one of my two Play 1s) whilst playing vinyl on Pro-Ject T1 B1 via port to my Play 1’s Sometimes it works but it comes in and out so often that it’s maddening! I am coming out of the line ports of the Pro-Ject T1 B1 to the ins of the port Am I doing something stupid - it has been known ;)All help gratefully recieved - thank you   

Hello, I have several Sonia products and have always worked just fine. Recently had a broadband issue resulting in change of password. All other WiFi de vices have updated including Sonos products, except Move and high is “missing”. I’ve. Even through the find missing products section many times and cannot get to connect.  any help would be appreciated. 

Hi, I have a Sonos beam and 2 Sonos ikea lamps, I have an issue where when using surround sound the surrounds keep cutting out briefly then coming back, I bought a boost to improve this and it did for a bit but now the issue has returned, I have removed the surrounds and readded and restarted the boost but this is still happening, does anyone know a fix for this? Thanks in advance🙂 Diagnositcs code 93151066

This is becoming a huge deal and it is really annoying. Just about every time I am playing music through Airplay to a Sonos speakers the music just stops being heard. The music is still playing in the app, but no sound from the speaker. I open the Airplay button, switch back to play on iPhone then pick the speaker again. It first tells me the speaker is unavailable then I pick it again and it plays from the speaker again. It might work for two songs or stop again. Very random. Anyone else having these issues. system is tens sonos speaker mix.   airplay played for IOS (Phone, Ipad).   I have disabled bluetooth.  Didn’t fix anything.   I followed apples recommendation to reboot (ha ha).  I use airplay other devices devices that are not sonos and have no problem, only occurs with sonos devices.

I’ve had  My Sonos since 2019. All of a sudden there is static and sounds like in and out on Radio.  Diagnostic :  1714425429