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adds21
Avid Contributor I
August 17, 2018

One speaker from stereo pair stops working

Hi,

I have a pair of Play:1's in my kitchen, configured as a stereo pair.

Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it).

I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired.

Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054.

Thanks.
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    176 replies

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    DianMu
    Lyricist I
    April 21, 2019
    I am having the same problem. Here is diagnostic # 388320624 Thanks.
    chewmull
    Lyricist II
    May 12, 2019
    Same issue here. Diagnostics sent, #947515115. Thanks
    Ken_Griffiths
    Ken_Griffiths
    May 12, 2019
    Same issue here. Diagnostics sent, #947515115. ThanksThe issues mentioned here were some weeks back. As it’s weekend and the forum is going to be offline for a while this week coming, you maybe best to contact Sonos Support direct via their 24/7 links ... see this link:

    Contact Sonos Customer Care
    Jeff S
    Jeff S
    Retired Sonos Staff
    May 13, 2019
    I have the same issue - two play 1's - the right hand side one often doesn't play. Diagnostic report 1256881205 - can you help? Thanks

    Hi there,

    I see some wireless communication errors between your Sonos components. This may explain the issue with your stereo pair. Please try changing the wireless channel your system is using and see if that helps.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Jeff S
    Jeff S
    Retired Sonos Staff
    May 13, 2019
    I am having the exact same issue. I have two Play 1 pairs (plus two singles) and both pairs keep separating. The fix above works, un-pair then re-pair but this is annoying to do each day.

    Diagnostics number is 1242515697.

    My problem only started with the latest system update.

    I have set fixed IP addresses and changed the wi fi channel, with no success.

    Thanks for the report. Your Sonos speakers are losing connection from time to time with your wireless network. This can make it hard for your stereo pair to stay in sync. Please try changing your router's wireless channel to 6 or 11 and test things out again.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Jeff S
    Jeff S
    Retired Sonos Staff
    May 13, 2019
    I am having the same problem. Here is diagnostic # 388320624 Thanks.

    In your report I see that there is some wireless interference making it hard for your Sonos speakers to keep in sync. This is probably due to your guest network, which is running on the same wireless channel as your main network, which can cause interference. Try changing your guest network's wireless channel to 6 or 11 and see if that helps.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Jeff S
    Jeff S
    Retired Sonos Staff
    May 13, 2019
    Same issue here. Diagnostics sent, #947515115. Thanks

    Thanks for the report. I don't see a stereo pair in your diagnostic, and overall your system looks pretty good. I think Ken's advice to give us a call is good. Our phone team can help troubleshoot this with you live.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    TroelsM
    Lyricist I
    June 10, 2019
    This issue happen multiple times a day to me.
    report id 1008932623
    Ken_Griffiths
    Ken_Griffiths
    June 10, 2019
    This issue happen multiple times a day to me.
    report id 1008932623
    Have you checked to see if this might be WiFi interference ... there are some useful things to try in these two links:

    WiFi Interference

    Network Stability
    djgw
    Lyricist I
    June 17, 2019
    Same problem here - happens regularly!
    Diagnostic report 1458810722
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