Avid Contributor I

One speaker from stereo pair stops working

176 replies
73562 views

Hi,

I have a pair of Play:1's in my kitchen, configured as a stereo pair.

Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it).

I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired.

Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054.

Thanks.

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Airgetlam

Most welcome 😉

Bruce

K

KelvinP

Lyricist III

Same issue here. I reported every details in a support Email and tried every suggestion the wrangler raised but none works.

ref:_00D1N2JMtd._5001NmLh2M:ref

I met this issue since I upgraded the latest version of the software. I think it's a new bug.

M

MattyBur

Contributor I

Hi, so I'm still having this issue, where the right speaker of the stereo pair sometimes fails, and I have to ungroup then regroup that room for it to come on again.

I keep being told about wi-fi problems on here, but I've already explained that the speakers are wired, the audio source is the TV and that it has nothing to do with wi-fi.

It seems that whatever the diagnostic log might say, Sonos will always tell you it's a problem with your wi-fi setup that is the problem (ie User Error) - not their speakers. Even when wi-fi isn't involved. Disappointing.

Ken_Griffiths

Hi, so I'm still having this issue, where the right speaker of the stereo pair sometimes fails, and I have to ungroup then regroup that room for it to come on again.

I keep being told about wi-fi problems on here, but I've already explained that the speakers are wired, the audio source is the TV and that it has nothing to do with wi-fi.

It seems that whatever the diagnostic log might say, Sonos will always tell you it's a problem with your wi-fi setup that is the problem (ie User Error) - not their speakers. Even when wi-fi isn't involved. Disappointing.Does swapping the speakers over, make any difference? I would try that at the very least and if the replacement speaker still drops out, then look at the actual connection and cable.

M

MattyBur

Contributor I

Yes, I tried that as an early idea, when it was still using the wireless connection. Whichever is the right speaker will drop out sometimes. It happens whether the connection is wireless or wired. Connection is fine though, as ungrouping the speakers in the app and grouping them again solves it, until the next time.

Ken_Griffiths

Yes, I tried that as an early idea, when it was still using the wireless connection. Whichever is the right speaker will drop out sometimes. It happens whether the connection is wireless or wired. Connection is fine though, as ungrouping the speakers in the app and grouping them again solves it, until the next time.I would have tried the swap first, as mentioned ...and because I have other devices around my home, I would have even tried a factory reset of both the speakers, just one at a time, particularly if I had no other speakers, so that I don’t lose my existing system (Household) setup.

I have numerous stereo pairs myself, so it’s not a problem to reset both in my case and then add them back via the 'Add Player or Sub' setting in the App. It only takes a few minutes to do these things.

So that would probably be my next step and then pair them again, setup trueplay etc. and try them wired (or even wireless) again.

Obviously though the decision to do the reset is yours and is at your own risk.

If you do try that then the factory reset procedure is shown in the link below, but make sure you know what you’re doing. Don’t want to see you lose your existing setup...

Factory resetting a Sonos product

M

MattyBur

Contributor I

Hi, yes, I tried all that!

Ken_Griffiths

Hi, yes, I tried all that!I see reading back through the thread you have turned off the WiFi on your speakers too. I assume you also removed your stored WiFi credentials in the Advanced Settings of the App when you initially cabled them.

There has been an update recently, so you may want to go back and try some of the things again. However...

I have numerous Sonos pairs around my home 'Play:1’s', 'Sonos ones' and Play 5’s and I’m definitely not suffering at all with this issue, so I don’t think this will turn out to be software related... it is likely to be hardware, network related, or your local environment ...that’s my guess.

The only other thing I can think of, is trying different router ports, or if you are using a switch anywhere on your network to perhaps try a different one, preferably unmanaged.

Obviously I would change the cables linked to the speakers aswell. It’s going to perhaps be a slow process of elimination by the sounds of it.

B

BJT

Lyricist I

Similar issues here since a few months. Nothing has really changed in the house or sonos setup. Right speaker stops playing music in a stereo setup.

Breaking up the stereo pair (play 1’s) and joining them up again as a stereo pair seems to fix the issue for a short while (after which the problem returns).

When the right speaker stops playing music (left continues), the right speaker can still be used to pause the music using the pause button.

Submitted diagnosis: 325690171

Paulw123

Virtuoso

I wonder if this is just a play1 stereo pair problem?
Has only ever happened to me twice, but only in last 3months or so.......

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