Avid Contributor I

One speaker from stereo pair stops working

176 replies
73563 views

Hi,

I have a pair of Play:1's in my kitchen, configured as a stereo pair.

Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it).

I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired.

Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054.

Thanks.

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Jeff S

Retired Sonos Staff

Similar issues here since a few months. Nothing has really changed in the house or sonos setup. Right speaker stops playing music in a stereo setup.

Breaking up the stereo pair (play 1’s) and joining them up again as a stereo pair seems to fix the issue for a short while (after which the problem returns).

When the right speaker stops playing music (left continues), the right speaker can still be used to pause the music using the pause button.

Submitted diagnosis: 325690171

Thanks for sending in the report. It looks like your speakers are connecting to different wireless access points which are running on different wireless channels. This can make it hard for your speakers to stay in sync. Please make sure all of your wireless access points are set to channel 11, and that your speakers aren't too far apart.

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M

Muggler

Lyricist I

I am having the exact same problem. Right speaker stops working but the button still controls the music coming out of the left speaker. Diagnostic confirmation number is: 1936647214

B

Bart Riemens

Lyricist I

I have the same problem since a couple of months. Two wired play:5's in stereo and the right one stops playing every other day. The buttons still work on the device, but no sound. I have to unplug and plug it to reset it. After a 5 minutes the speaker starts to work again. Must be a "recent" firmware change because I have my speakers for 4 years and never had this problem before.

Ken_Griffiths

Bart Riemens,

Albeit a while back now, I have encountered this issue in the past with my old Play 5's and I just broke apart the stereo pair and reset each one, one at a time so that I did not lose my setup ...and having set them up again as a pair, I have had no issues since. I also changed my wifi channel to one that was least-used in my locality, so that perhaps helped too.

Y

Yciine

Lyricist I

Hey Sonos staff,

I am answering to this thread as I do have a similar issue with Sonos Play:1 that I bought a couple of months ago. I do have the sound coming out of one speaker and not the other in a stereo pair. However, with the controller buttons (volume up/down, pauze/start) of both device I can control the sound coming of the only speaker working. Seems like they are connected to each other ?

My diagnostic report number is 1868022631.
Could you check what the rootcause is and what can be done to fix this ?

Kind regards,
Yciine

Jeff S

Retired Sonos Staff

Hey Sonos staff,

I am answering to this thread as I do have a similar issue with Sonos Play:1 that I bought a couple of months ago. I do have the sound coming out of one speaker and not the other in a stereo pair. However, with the controller buttons (volume up/down, pauze/start) of both device I can control the sound coming of the only speaker working. Seems like they are connected to each other ?

My diagnostic report number is 1868022631.
Could you check what the rootcause is and what can be done to fix this ?

Kind regards,
Yciine

Hi there,

Thanks for sending in the report. There are some wireless communication errors showing up between your speakers and network. I also see that there is a wireless network in close range to yours that is running on the same channel as your own. This could be causing interference, making it hard for your speakers to play in sync. Please try changing your router's wireless channel to 6, which is less crowded.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

JTmedia

Lyricist I

Hi, I have a new pair of sonos play 1 connect as stereo. Same as anyone else. Every now and then right speaker will just go "offline" no sound. Got to separate and pair them again. I have set both spk to statics after seeing advise given here. But before that I have send in my diagnostic report number 157275521. Pls take a look.Cheers

J

JTmedia

Lyricist I

Typo diagnose number should be 1572755521

K

kees de Graaf

Lyricist I

Same problem here. Diagnostic confirmation number: 1086432769

Stanley_4

Grand Maestro

Keep in mind this is mainly a user to user forum so if you want fast response from Sonos one of the direct to Sonos contact methods may be better, twitter is open 24x7 other options are on the contact page too.

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