The Community Corner

I am sure this must have been requested before BUT can you look to add a feature in the app where you can save your setting for watching TV and then for listening to music?  It’s frustration to have to keep changing it when you move from watching to listening and vice versa.

I have a beautiful new Arc with subchannels and subwoofer. It’s Amazing!! The only problem is that when I rent the house on AIrbnb and my renters click play, they are using my Spotify credentials. Which means I can’t play Spotify myself at the same time. I was literally out for a walk playing Spotify and fighting with a renter and didn’t realize it. Pretty please fix this for Airbnb hosts.

Ran across this article and thought it was an interesting topic of discussion.  https://www.musicradar.com/news/an-audio-engineer-explains-why-dolby-atmos-music-is-definitely-going-to-supersede-stereoDo others agree that atmos is going to supersede stereo?  I don’t, for a few different reasons.1 - We have decades of music recorded in stereo, music which is still highly consumed.  Attempts to modernize that music in to Atmos (Tidal) simply don’t sound right.  Of course, that doesn’t mean new music can’t be recorded in atmos, but unlike movies where you can upgrade to atmos and the audio comes out ‘right’, the same can’t be done for music.2 - Live music comes from a stage, not from all around you. I would argue that even when you can an original track in atmos, it doesn’t sound right to the brain since we instinctively know that music comes from a stage.  It always has throughout history.  Again, movies are different.3 - Keeping with the live music aspect, I don’t know that artists want

Cadillac has Bose, Lincon has Revel it would be nice to see SONOS in a luxury car brand, preferably American Luxury brand. I personally hope they could swip Lincon from Revel. lol Though Revel is okay as it is a Samsung own brand and connected to JBL, Harmon Kardon, AKG and etc.

Just a little light hearted bantercr200 What a great piece of kit. Why's it not on the list of items I own. Surely it should be in the hall of fame. I'll miss this when it finally gives up the ghost 👻 or Sonos finally pull the plug on it. As I'm sure they will.🔌

I have noted that Sonos removes posts and topics on subjects, products and policies it would rather not seen discussed. Are there any other forums that are not policed by the Sonos speech police?

It would be great if you could add a feature that allowed automatic grouping. If you ask for a song or radio station that is already playing on another speaker. It would make sense that Sonos would automatically group it so you didn’t get the echo effect.

I'm looking to order a speaker set consisting of the Arc, sub and 2 Ones. Sonos is showing out of stock. Does anybody know when the likelihood of these being available to order?.…Seems like either Sonos is hugely popular or their stock management is pretty non existent. After reading a few comments its not looking good. Appreciate the unprecedented times we're facing but you would think given the quality of the product its a shame the online ordering is not so good. 

Hello, I can’t find the email support address for support issues?

I have many many playlists and albums. Scrolling the long lists of alphabetical details is frustrating and time consuming. It would be very helpful if clicking on the letter of a section would collapse the lists to a list of alphabetical letters. This would speed up locating the correct section. Clicking on the desired letter would display the entries that started with that letter, This sure would make the application easier to use.

I know this probably falls under “silly” but hey a guy can ask. I really like the earned Badges. They are simple black and white (like Sonos speakers) but just have a cool aesthetic to them. Wondering if it would be possible to have Sonos either send these out as 2” or 3” circles as we earn them (we could even pay for shipping as it would be like less than a $1) or email us when we do with a hi-res file to print it as a sticker. Maybe expand the badge out and add in the Sonos logo underneath. As someone who decorates all kinds of stuff with various stickers (water bottles, laptop, etc.) it would be a really inexpensive marketing campaign to promote Sonos but also be a little bit of an insider thing as well. Thoughts?

Aujourd'hui je trouve ça dommage qu'une marque comme Sonos n'ai aucun autre moyen de communiquer si ce n'est que de parler l'anglais pour interagir avec ces clients.

Would love to see a cord with the flat, low profile type plug on it (the end that goes into the wall outlet)

So we all remember the debacle last year when we were told that our older devices wouldn’t be getting updates after a certain time, but we could brick them for recycling and get 30%.  According to Sonos I had several devices that would fall into this category, but everything else was good to go. Now I login and I’m told my Sound Bar and two of my Play:1 speakers aren’t compatible with S2, which I’ve downloaded and seems to be working great with them...but hey, according to Sonos I should upgrade them...but this time they’re only giving a 15% upgrade credit.Why do I feel like we’re getting bent over again?

So Sonos had their current quarter earnings call that exceeded the market’s expectations and more. This was after a few quarters of truly mediocre results. So what’s next for them? Just wanted to open it up to see what’s next for Sonos. 

I’ve never done this before, had a terrible experience and posted it. But this frustrated me and the lack of support was disgusting. If I wanted this type of quality I would have bought a Samsung or Sony box system for half the price. But no, we all bought Sonos because of the expected quality of the product. Here’s my experience, take from it what you want… For only two years I enjoyed the sound quality from my Sonos system only to find for absolutely no reason whatsoever last night, the Sub quit working... Strange right? it has been in the same place on the same settings since I bought it. All of a sudden, no lights, no power, nothing... Contacted support and ran through a bunch of troubleshooting options only to confirm, the sub power supply is dead. Wow, only after two years. I've never abused the system, the sub has always been in a well ventilated safe place - this must be a one off right? A faulty sub? Wrong!!! This is a very common problem, just search it in these message board

I have now owned my Arc for three weeks and for the first two days it worked great. Then gradually it started to experience sound cut-outs and although I have followed all of the recommendations on this site and Reddit, the issue persists. The culprit seems to be the built in Netflix App which we like to use because it has better scene search/skip options. My TV is a Bravia KD65XH9005 with the latest update from Sony (last week) and the Arc is also on the latest version. The Arc is connected to HDMI 3 and an Apple TV 4K to HDMI 4 (both are set to enhanced mode). There is also a Nintendo Switch on HDMI 1 (Standard) and an old Humax on HDMI 2 (Standard). Switching the TV audio from the Arc to TV speakers and then back again fixes it but it is now getting very irritating. 

Trying to view my Subscriptions gives a error.Probably related - no number is shown in my profile menu: 

Hello, I was thinking that it could be great to have a Sonos Web App for control a Sonos System. It will allow to have a Desktop controller app compatible with all OS (Linux, Max, Windows, etc).  And it would be an easy solution for people who cannot Install software, too. Kind regards, Ian

Well, about a year ago, I used a Sonos Speaker (don’t remember which one, I remember it was white and kinda round but also tall). I used it because it was set up in a lodge I rented for a few days to go skiing. So, I set up an account and linked my Spotify to it. Well, yesterday, someone, who probably rented the same lodge as I did, connected to the Sonos speaker, and my Spotify account started playing random songs on my phone. There is absolutely no way I can get to that speaker to reset it since it’s in the lodge. I tried to go unlink devices in the Sonos App, but all of the Settings are greyed out, is there anything I can do, because I don’t want to create a new Spotify account because of this. Thanks

I used to be able to play my own music from my iPhone music library but I have not been able to do so for a long time. My collection of 5 sonos speakers (multiple Play:1, Soundbar & sub) are just sitting in the rooms collecting dust while waiting for sonos to come up with a reasonable simple solution (via either an app update or a service to the app). Disappointingly, I don’t think this is going to happen after reading sonos’ responses to other users with the same problems. I will never buy any sonos product again because it’s not just a waste of money, it a bloody waste of time too!

Hi Sonos,I have been a loyal customer and strong supporter of your products for many years. Now you are telling me that a number of my products are incompatible with your Sonos S2 and needs to be replaced or moved to a separate system that no longer will be supported. This is a huge disappointment to me and causing me to lose my trust and appreciation of your brand. I’m not expecting you to change your strategy, and I will follow your recommendation and update my system (with a brand that I can trust and admire), but I will for sure NOT spend more money on Sonos and I will STOP promoting Sonos to my friends. thx….

Hi all,Hope everyone is safe and healthy!  I just got my Sonos arc and I am in market to buy a new TV. I understand not all TVs are compatible with Sonos to give the best experience. Can you please recommend a few tv models which work well with Sonos?There is no constraint on budget. I was thinking to get any TV with eArc, but seems like that alone also won’t solve the problem.

Problem:In a multiple family household, it’s possible for each member of the family to have their own own login to a particular service. However, you can’t associate that service to a particular Sonos within the house.I know in our household, I’ve setup the accounts on my controller, and now Apple Music is convinced that I’m really into Broadway showtunes, “Julie and the Phantoms”, and lullaby versions of popular songs. These are being played by my kid’s in their rooms, and they never remember to select their service/account to play from (especially because most of the time they are just telling Alexa to play something, so it just goes against the main account). Proposed Solution:Allow for a service/account to be associated to a particular player in the house. For example, if Amy had Sonos in her room, then we want to say always play Apple Music (or Spotify) on Amy’s Sonos from Amy’s accounts. 

I am enjoying the new Sonos radio, and having been listening to the Concert Hall station. it is reasonably well curated and I have heard some good an interesting recordings. However, it becomes almost unlistenable because the station usually plays only one movement from a piece of music. This is fine for background music, but makes it intolerable for serious music discovery. Very few companies take classical music streaming seriously, but Sonos is well positioned to be better. I hope that they up they make their service better for classical enthusiasts.