The Community Corner

Please introduce a delay compensation for Sonos Port connected traditional speakers. Whatever you connect to your Sonos Port will inevitably introduce additional delays - it’s just a question whether it’s audible.I have Dynaudio wireless speakers in the Living Room (who use a Port as their source) and a Sonos speaker in my open kitchen (which I keep on selling/re-buying because it’s an annoyance both ways). There is a slight echo effect between these speakers.Ideally delay compensation would be a feature of the app, where the mic of the phone can be used to bring a sonos port and sonos speakers in perfect sync.I have no issue with the artificially high pricing of the sonos port, but in return I do expect a well working product - and for the purpose a Port is used that delay compensation IMHO is a core feature that I simply expected to be present.

Since one keeps hearing over and over about Sonos not being a HiFi system - leave alone a audiophile one, whatever that means - I thought of starting a conversation on the subject. Perhaps there will no takers…but most of us are locked down, so let’s see:-).To start the ball rolling, for those that do NOT see the best of Sonos - a 5 pair + Sub - to be worthy of the HiFi label, can we hear from you specifying the cheapest system that you have found to be HiFi, playing in the same room and using the same source music files used for ruling out Sonos? It would help if you named the speakers, and also amp used if the speakers are passive ones, and its cost. And then say, what is it that, in your opinion, confers the HiFi label on that system. Note that there is no reason for something to be considered cheap just in comparison to Sonos price points; it should just be the cheapest System you know that does HiFi. Never mind if it costs less, same or more than the 5 pair+ Sub.

I deeply want to get rid of those terribly annoying ads that strongly affects my consideration for Sonos. I just can’t understand why Sonos tolerates such invasive behaviour from their partner. I pay for Spotify and YouTube music and I still get useless and untargeted stupid ads from TuneIn radio. I have no other choices to listen to my local radio. No comments among the numerous amount of post I read found THE solution to this real plague. 

DearsI was ripped off whilst I was selling 3 Play:1 second hand.I don’t have any contact details of the guy, but I have the serialnrs of the Play:1If I file a complaint at the local police, could Sonos disable these PLAY:1 as the are still listed in my system.  rgds Luc 

Its more of a suggestion Feedback. Would be great to have a EQ mode which voice enhances Podcast. I would imagine it to work very similar to the „voice enhancement“ button for the tv. Just for all the speaker, similar effect, as podcasts can lack that clarity sometime or are to bass heavy.

I am new to the Sonos community and product lines. I ordered an Arc and Gen 3 sub at the same time on 4/15/21 and was met with, what I would consider, a very long delivery timeframe. This seems par for the course these days and I accepted it given there isn't much of a different option to get them faster. Fast forward they both shipped on 4/30/21 for delivery on 5/7/21, this seems like forever in today’s shipping times but okay. So we planned a family movie night to show off the fancy new equipment. The FedEx delivery stated Out for Delivery all day causing a lot of anxiety that it wasn't going to actually deliver. Finally, at around 7:15 at night (not very family friendly time to start setting things up) a single package arrived. It was the sub only! This does no one any good to get the sub by itself first! The arc isn't coming until next Tuesday now. This is certainly first world problems I understand that but this gear is very expensive and this was a terrible introduction to the So

I would like to make the following request for the Windows Application. Would it be possible to have an additional Sort and Filtering options when Searching through Albumse.g.1) Search for Pearl Jam (Artist)2) Selecting Pearl Jam lists all their Albums.Note: Albums appear to be sorted by release date.Sort Request:Ability to Sort Album by Name / Release Date.Would also be nice when one could select the default sorting in settingsFilter Request:Ability to filter on Album Type (Album / Single / All )Note. I Think have also Seen ‘EP’ as under somewhere. Note Sorting and Album/Single is Shown hereAndrewAdditional Information:Screenshot is from the Windows App Searching though YouTube Onlne Library. 

Hi,I know a wifi connection is the preferred connection to configure your Sonos products, but I reckon we should have the ability to configure some, if not all of the settings for our Bluetooth-enabled Sonos products. I own a Sonos Roam and I do not have a constant internet connection due to an incompatible wifi network and every time I wish to configure my Sonos Roam, I have to look for a compatible wifi network. I know the Sonos Roam is still a wifi-first, bluetooth-second product but I don’t think the ability to adjust basic settings such as Alarms, EQ, etc. would be too much to ask for.Kind regards,CleffyHeft

Just got the Roam.  Was very excited to buy it.  Unfortunately it is not S1 compatible.  Setting up a split system with S1 and S2 seems unnecessarily complicated, take down S1, add S2, recreated S1, etc.  Alternatively I could just throw out my first generation S5 speakers and replace them at $500 a piece - oh wait, there is the 30% discount … seriously?The whole thing just turned into a very frustrating experience.  I have been a Sonos customer for a loooong time - will use my current system for the time being but done with Sonos.  Company does not stand behind it’s products and obviously doesn’t value long-time customers.

I’ve had an Arc now for about 2/3 months and I love the thing, I’m currently watching The Mandalorian as we speak, but I can’t help but think my room/trueplay isn’t getting the most out of the Atmos up-firing speakers.Trueplay does a pretty good job on the whole in terms of frequency response etc but I don’t think it’s all the way there yet with the level of the up-firing speakers. When I turn Trueplay off when watching Atmos content, and I know the upward speakers are in use, the level of them increases quite a bit, so all I ask is a setting in the app to control this, in exactly the same way as the surround speakers currently work. I’ve tried many different ways of measuring for Trueplay to try and rectify this but none of them seem to work, as obviously the algorithm thinks they must be too loud, and I disagree!    

I’m sure I’m not the only person who has a head like a sieve and forgets where I left things (and has a fear of small but high value items being stolen, too).  Apple recently announced that the Find My network now offers new third-party finding experiences. (See more here). I think it would be really great if the Roam (and other portable speakers) shipped with an option of having Find My built in. SONOS should apply to get into Apple’s MFi programme and start developing/manufacturing products with that the Find My feature built in.  Images source: Apple Inc. 

WHEN ARE WE ALL FINALLY GOING TO BAND TOGETHER AND FILE A CLASS ACTION SUIT AGAINST SONOS???  WE KNOW ALL THE ISSUES - SCAMMING PEOPLE WHO OWN SONOS AND HAVE OLDER MACS….ETC ETC….

How can I upgrade my bridge if I can’t connect it to my S2 system

how do i find my own posts?

To owners of 2020 Samsung QLED TV’s and Sonos Arc, has anyone noticed the black & white changing patterns that used to display on the screen before a source was selected are now gone!  My Samsung Qled was recently updated automatically and then I noticed the patterns were gone.  I unplugged everything and plugged in again but still no patterns.  The TV and Arc work well together but the patterns were nice when you’re just streaming music.  Any thoughts on this?

Sonos five. needs a rethink. Bought this speaker at Xmas  Big mistake for now.The crossover setup in my opinion is well off. Yes, good base. But music is not just about base!. . What is missing is the voices, way back in the background wearing a Facemask!. I want to hear what is in the music not just thumping base that drowns out voices and percussion.  This would be an exceptional speaker if they got the balance right.

I’d like to see Wireless Surround Headphones that provide the same immersive experience as my arc/fives/sub gen 3 provide.

Dear community, Dear support, I would love when we could receive some volume increasing functionality for the alarm clock. On the other hand it would also be nice to have a sleep mode with an volume decreasing function as well. Thank youYours faithfullyClaude Kieffer

Hi, I just received my Roam and I am quite happy so far. But running on my first charge, I do have 2 ideas for features.Charging status: while I do understand that people would not like to have an LED burning all the time if the Roam sits on a charging pad the whole day, I would like to see a configuration option to at least display a “fully charged” status on the speaker for users, who don't want to charge that thing all the time. Yes I know, battery status is displayed in the Sonos app. But I would like to request an integration of that status with the voice assistants. I asked Alexa for battery status and she answered, she is unable to get that status from the system.   

Has any on got a direct email or contact for Sonos as support and customer service is shocking

I recently received my Roam and I have a couple of items to bring up for v2 of the Roam.  We have Sonos products in all our family homes, from Grandparents houses to Kids rooms, and love the quality, so this comes from our personal setup and first days with Roam:Came uncharged from manufacturer - Strange but ok.  No charge me first sticker and perhaps I missed that note on setup via app.  Charge - It is hard to know if the charge lasted more than 4hrs but that was how long we played music on first use from 100% at 75% volume.  The device was dead the next day.  How do you know how much battery is on device?  Its not in quick setup or app and therefore you have to look in Sonos App and cant do it from speaker itself (kind of strange).  Power Button - This is my biggest issue.  The power button is very hard to depress and know when you are turning the Roam actually on and off.  It feels...cheap to press, like on a $6.99 radio.  Yes, there are the chimes and the tiny lights but I pressed

I pre-ordered Roam weeks ago then was emailed about 10 days ago that my card failed. I spent hours on the phone firstly with Sonos and then with my bank and their fraud department and established nothing was wrong with my card whatsoever there is more than enough money available and was told by the Sonos agent there had been ‘complaints with your site’ indicating a know problem- therefore last Thursday after another session on the phone you cancelled my original pre-order, placed a new order, ran my card whilst I was on the phone - it was authorised - I had the confirming email, and today I have an new email saying my payment is not authorised again. Clearly you are having problems, clearly they are not resolving. I’ve been buying your products for years and therefore a repeat customer and find this situation unbelievable. I can see other similar complaints but that Sonos have chosen to ‘close comments’ to the community posts they don’t like. 

Bought it, drove the 1.5 miles home, plugged the usb cable into Roam and power source, fired up the app on iphone, added the Roam, updated the Road software, played music - works like a charm, no issues.Connected to Bluetooth on IPAD, connected, played a book from my IPad Library - again, no issues.Eveything working as advertised in about 12 minutes, including the drive home!  Well done Sonos

I've various Sonos products spread out in 3 zones and subscribed YouTube music streaming service. Recently I replaced my wifi network with mesh zenwifi ax8. Since then i encountered many problems, such as intermittently fail to detect the devices, access to YouTube streaming service etc.Any advice on how to address this would be very much appreciated. 

The criticism was about ridiculous full screen Radio HD ads on the Sonos app