The Community Corner

I've had a Sonos system in my house for 10 years and there are lots of reasons why I will continue with it. But the Sonos app sucks and has always sucked for the past 10 years. Why is it so bad? Why won't anyone fix it?

Someone forgot to add the alarm function to the new Sonos App.. Bring it back.

I am aghast that the new Sonos App does not feature an alarm. The work around is to set the alarm using a laptop or computer. It is totally impractical in bed at night to set it up that way. I like waking up to music from my Sonos App, and I am going to miss it. I thought an upgrade was meant to be an improvement, but I wouldn’t have upgraded if I had known how bad it was going to be. I suggest you facilitate going back to previous App.

I’ve been using the latest update today, and I have to say it’s working the best I’ve yet experienced. They’ve actually got it working all quite well!!

I just had to highlight this seemingly bizarre and absurd response from the (equally bizarre and absurd) AMA.An app is never finished? This app seemed like it was never started properly.The way this is described, it sounds like the design team was slaving away for years on the new app and decided to just ship it. Yet when using the app (especially the iPad version), it feels like the design team only spent a few months on it at most.You need to stop spouting stuff like this to try to justify the intentional release of an incomplete product that you were fully aware had numerous issues but you decided to ship anyways.Just admit you messed up pushing the release and apologize. Be human about it. That’s the first and most important thing you can do for customers, so that you can start this relationship over…because for some people it is over.PS. You also might want to put one of your Community Managers (ie Keith) in charge of speaking to your customers in a human voice for you because you

The desktop app not being able to rename devices or pair to them is just silly in 2024. Could we get the same admin and setup features on the desktop app as the mobile app? At least if the computer is on WiFi then it should be able to function the same as the app this feel archaic currently.

I recall when Sonos 2 was introduced older products would be functional only under Sonos 1 and that Sonos 1 would not have updates.I have been using the two without a problem, is the update of Sonos app only for Sonos 2?Will the new Sonos update operate the functionality of both Sonos 1 and Sonos 2?Thanks in advanceTony McMillen 

Nouvelle app sonos🙄☹️ encore une fois les développeurs ont frappé, le changement pour le changement et le confort des utilisateurs passe au second plan et impossible de revenir à l’ancienne application . Il faut se révolter et faire pression sur Sonos pour nous laisser le libre choix de revenir vers l’ancienne app . Moderator Note - Translation by Google:New sonos app🙄☹️ once again the developers have struck, change for the sake of change and user comfort takes second place and it is impossible to return to the old application. We must revolt and put pressure on Sonos to give us the free choice to return to the old app.

Does anyone have the link to the ask me anything session today at 11am PT?

Arc and TV remote sync went bad. Lost volume control and could no longer mute. So I Factory reset the Ark but the Ark failed to register with my account. I tried several times with no success. I then noticed that my SonosID was not visible within the app so assumed the Ark didn’t know where to register. I logged out of the app and back in again and then tried the whole process of registering all over, this time it worked with no issues. 

I upgraded Sonos and it is not working it says it cannot access the music on my computer which I could access prior to this update. (I am on an Apple iMac)1. I was on hold for over 1h and 15 minutes before I got to speak to someone.  2. After spending more than another 30 minutes on the phone, the support person told me I needed to make sure my iMac was using SMBv2 or v3.  That will fix the problem.3.  I am now on the phone with Apple and they tell me there should be no problem that Apple Software is compatible with those versions based on the OS version I am running.   They are continuing to help, but it seems like this is a Sonos problem.4. Apple support tried to help but said this is not a Mac or OS issue it is a Sonos issue5. I do not want to waste another 2 hours wasting my time, so please tell me how to resolve the issue.

Since Sonos 16.1, I no longer have access to my own music base on a Mac Mini running under El Capitan. 

The new app is horrible. I wish I hadn’t had auto update turned on and could still use the old app. Anyone know how to revert back to the previous app? 

I must comment. A. I’ve been a religious Sonos customer for over 10 years. I give them to friends & family for holidays & special events. I believe in Sonos. I trust my need to have music in my life all the time to Sonos.  I do not like the latest app update. For several reasons, navigation is now overly complicated. It takes way too long to load. It drops my station while I’m listening. When I change stations I have to change 2 & 3 times before my target station replaces my last station. also, of the 4-5 stations I’m devoted to WBCD in Chicago has never been able to play, citing the signal isn’t correct. I actually called WBCD to inform them of this. My other stations don’t have this incompatibility issue.Last comment, when you changed your app, I wish you gave us the option to continue using the legacy app, at least until you guys work out the bugs.  im still listening. I still love SONOS. Fix this please! 

The new updated app   S U C K S !!!!!  Why do you people keep changing stuff. Everyone was pissed when you took away our “On this Mobile Device” option. It took me weeks to figure out how to play my stored music files. Now you have changed the app COMPLETELY !!!  I can’t find anything.                       I HATE IT!!!   Please give your customers (the people that spend THOUSANDS of dollars on your products) an option to update if they wish. So far, I have not read one positive review about the update. I want the previous version restored !!!! 

Your new Sonos app does not work properly I have made two phone calls and two online chats and getting nowhere 

OLD VERSION WORKED FINE, WHY DID YOU UPDATE  HARD TO NAVIGATE  PLAYS DIFFERENT ARTIST/ALBUM THAN WHAT YOU CHOOSE  CONSTANTLY GET “TRY AGAIN” DID ANYONE AT SONOS ACTUALLY USE THE NEW VERSION BEFORE RELEASING???????????????

Has anyone at Sonos stepped up and acknowledged the problem?  I have 5 ARC, 2 Beam, 4 Subs that I can’t use now.  Hello Sonos where are you????

Open AppClick the 'Settings' cogClick 'Manage' but quickly press the settings cog again (before the 'slide in' animation of the panel completes)Click anywhere - crash Testing in release, brave and couragous.

Please Sonos team rollback to the old version. It’s just horrible. Many bugs and lost functionnality. I always advise sonos to my friend, It’s just over. why dit you butcher your software like this seriously ???You never do a beta test campagn before release a new version ????Answer is to use windows version but If I have only a smartphone and tablet, how I suppose to do ?

Sonos just seems to get worse and worse lately.Constant issues with connecting to my (hard wired) speaker, and now they go and screw up the app!I open the app “Cant find your system”. I go to add my system (again!!) and then it finds it before that process starts. Put a song on - eventually.Then once the song goes on, the app goes dead and tells me it cant find a system on my network - again....and Repeat.I even have to go to the Sonos to turn it down if someone calls, or have to turn it off at the plug when I’m leaving the house in a hurry cos I cant connect quick enough to turn the music off. Totally defeats the purpose of it all.Now they’ve thrown this shanbles of an app out to us. And its even worse!!Worse connectivity.Cant access any songs saved on my phone.No more alarms, no timer function. Cant even set the alarm on the web version, although they say we can.So many other minor issues.Yet there’s no easy way to revert back to the old version??I’m just fed up with it now. I am goi

I get how the App Store works but you need to get on there and give us the old app back until you fix this hot mess.  I was smart enough to only upgrade on one of my devices, so I can resolve my system issues , but you shouldn’t have to have multiple devices to use your system.  This was a  huge failure and don’t gage by our responses, for every 1 response here there are 1000 users scratching their heads wondering what they are doing wrong.  It bricked my system and when I go to add my speakers back in  It puts me in an endless loop and it told me to call support.  I used the old app to put my system back together.  I can’t put the words together to explain what a dud this upgrade is and based on the new features, not worth the mess it created  

The latest software update for Sonos has left me extremely disappointed. In fact, I would go as far as to say that it's one of the worst updates I've seen in many years. Not only does it lack fundamental user-friendly features that were readily available in the previous version, but it's also completely unusable.It's hard to understand how Sonos could release such an incompetent update to the public. This type of negligence is unacceptable, and I hope that Sonos is taking note of all the negative feedback they're receiving from users worldwide.I'm not alone in my frustration, and I know that many others feel the same way. I hope that Sonos is paying attention to the community's feedback and working on rectifying the many flaws in this update. It's crucial that they do so as soon as possible, as the current software is causing significant inconvenience and frustration for their users.

Hi Sonos, now thay many users have had the chance to see how you've wilfully, and without notice, removed core usability functionality for most and seriously important accessibility functionality for many others (except Android users it seems currently?), is there any official communication on how you feel it's gone and a plan moving forward, including timescales?I'd bet the vast majority would just like the old App back while you fix the current mess and add in the functions you've removed.Comments?

Brilliant! A triumph of unnecessary software coding to update a perfectly useable platform. No access to music library, a bewildering and frankly unhelpful GUI ( graphic user interface) on the home page and a waste of time and effort on behalf of Sonos themselves.judging by the response the fix should be swift and complete. Don’t launch a half finished update and claim it’s the cure all!! You’ve ruined a perfectly good front end programme for what?I have six of your products, which are now not able to play my iTunes music library, the only reason I bought your product….sort it