The Community Corner

I don’t want the new app. I want the old app. Please tell me how I can get that.Otherwise, I will junk the thousands of dollars of equipment. I have purchased from Sonos and find something better.

I’m about over things. I just came here to vent. (All my products say they are up to date)I have a Boost and 3 playbars.  Since the app update Sonos consistently can’t find my system.  Maybe I can get it to work with a reboot my Boost. Sometimes just fiddling within the app reveals the system after a minute plus of hitting buttons….if I’m lucky.Sometimes I can finally get music playing, but then if I reopen the app, it’ll say no system found.  Now I have music playing in all my house, but Sonos can’t find any system!  So now I have to unplug the boost and wait for whatever cache to wear out before things stop.This is just ridiculous.  Never had a single issue with the S2 app.  Open things up, instantly finds the system, and zero lag when switching songs.  Now this thing works maybe 10% of the time. 

Wow - trying to find something positive for a week now with the updated app. It seems like Sonos took away all the features that made it easy to use. The a-z is gone in the artist list - so if I want to listen to my Led Zeppelin album - can’t jump to that - have to scroll and scroll. I load an album in the que- 1- can’t delete a song from que like I was easily able to before 2- can’t go to artists and add another album or song to que- again this was easy on old app. Used to just tap the star at bottom to access my saved playlists like Friday night or Christmas playlist - now it’s buried and have to go through several clicks / screens to find them. I could go on - but it looks like a lot of folks are not happy with the “easier” new updates. Frustrating to say the least. 

Whar is the timetable for fixing all the bugs on the new app?

Before the new Sonos App, I was able to skip around the stations by selecting them in my Favorites with one touch in less than a second. It was quick and convenient for when I was busy with other tasks. Now, I must wait for the station window to appear, press Play and wait again...the process takes up to 15 seconds and breaks my stride. Can this be fixed? Please bring back the classic method!

The new app seems all over the place. Very difficult to navigate. Not user friendly. For example if I want to play the next song on my playlist instead of playing on the existing speaker it starts to play in a different room on a different speaker. Each time I have to manually correct it with 2-3 steps to just get it to play the next song. I end up with 2-3 different speakers playing different songs on the same playlist. When I go into Sonos guide to the new app it’s a blank. Very frustrating. My Sonos is now a source of frustration not pleasure or relaxation with my favourite music. The team that designed the new app should be demoted. Either they do not know what they are doing or have never used the Sonos app before. Holding out to purchase any further Sonos products until they fix this new app. Sonos please fix it. 

Worst performing Sonos update ever. Wtf 

In light of the disaster that is the new app, I opened my desktop app to see if that was still functional. Surprise surprise, there is an update required. Considering what a mess Sonos have made of the app, I don't have the confidence to update my desktop app. The trouble is, important features like library settings, update library etc, are greyed out, I assume, forcing me to update the app.  Sonos also seems to want me to add a password to the app as part of the update, which I don't see any value in doing so I'm stuck with a partially functioning product again unless I chance it, update the app & agree to this password thing.Thoughts Sonos?

How can I change Pandora station modes from Discovery, crowd Favs, etc?

In the US, you can buy extended warranty for your sonos products, but not in GB, maybe even not in EU. Why not? Will this option ever be available in GB or EU or both?

I came to the forums looking for a solution as to why I’ve lost access to my music library to see others are asking the same.  WTF are you thinking or not testing?  What a spectacular own goal.  If this isn’t corrected in the coming days, not weeks, Sonos will be gone from my home; I’m actively seeking an alternative already.

Why is the new app so crap? Just awful!!! . So difficult to change rooms . Going to ditch Sonos 

Come on SONOS, I paid extra for these products because of the sound quality as well as ease of use (my family is not tech friendly at the least). This update has completely ruined this experience. My system turns into a brick when it doesn’t connect and I’m not home to reconnect it.

I went to turn on my system yesterday and noticed that 3 speakers and my Sonos amp were missing from my profile. I have around 10 speakers and one amp.  I tried to add them back but they were not found by the app. So I factory reseat them. The Beam added back but the Ray continued to have issues. Once I had them added back a few minutes past and they disappeared from my app again.   these are all store bought with no previous owners.  anyone see this before. 

Got some important stuff done this week, feeling good, its Friday, crank the Sonos on...[train wreck goes here]!!!!!leave it to corporate heedlessness to screw the pooch!they sure want to promote new products.maybe a “Meta” moment :/

Your 5/21 update has done nothing to address any of the issues we are truly concerned about. * Napster had the ability to queue! I’m sick of commenting. * yall!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Not impressed with the latest 16.2 app. How do I mute a device? All other previous versions…through speaker icon??? Should be intuitive UI basic function that isn’t imho arrrgh

Can anyone give me a reason to continue to hope for a solution, which now seems clear there will never be, until now no acceptable response or action from the company.I think it's really useless to continue wasting time, the Emperor stated in the Verge that the app is beautiful, he and all his subjects who have been using the app since December (?) find it simply fast, complete and perfect.(https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview)Who are we to allow ourselves to evaluate it negatively and demand that functions be reinserted if the emperor and his court are not interested in.I think I've already wasted too much of my life on something that won't lead to anything. However expensive (in the monetary sense) it may be, the sooner I get rid of everything that has now become junk, the sooner I will live better.Although honestly all this made me rediscover the much better audio of my old Play5 (gen1) and the functionality of the old S1.I wo

My iPad was already f***d up with the new terrible app, while I was able to refuse the update on my iPhone, it now got updated automatically. Sonos, what the hell are you doing? Haven’t you created enough disaster?Kindly ask, no actually demand, that you restore the v16 app.But do you even care? So many people complaining since weeks and still we got crap!Shame on you! Moderator Note: Modified in accordance with the Community Code of Conduct.

Now that all the features that I bought my sonos speakers for are no longer available will there be a refund process to send my speakers back via? I can no longer edit playlists, the app is unstable, no single speaker volume controls. I work from and used to use my sonos every day since the app update I haven't used my sonos at all its unusable (amazon alexa speakers are actually more reliable and a damn sight cheaper with now the same functionality as sonos) 

What the hell!!The whole point of Sonos for me was creating Playlists Since the new app……all gone can’t find them.Come on Sonos give us back our playlists 😡

When is enough, enough?Rating has dropped day by day..min rating is 1Sonos you need to provide a usable app immediately.May 2024 'brave' release is awful  

I just read an article in the Verge and the piece quoted Sonos patting themselves on the back and saying how “courageous” they were for taking “bold” new steps with their app update. Well, that is certainly a perspective, if not one based in reality. They also said customers who expected them to make the old app available would be disappointed. Wow. Just…wow. The amount of hubris it takes to respond to a failure of this proportions is shocking. Sonos in denial if it thinks it can let this app be their main app for the next year and not lose the goodwill of a majority of their customers in the meantime. This isnt some minor bug - this update renders many, many people’s systems entirely unusable. I can open the app and play a song about 25% of the time. The rest - I get foolish messages like “Ooops! Something went wrong!”  Basically Sonos are saying “If customers expect their systems to work in the next six months, they’re going to be disappointed.” I’ve never seen such blatant disregard

Terrible decision to change a great app. Wasn’t this tested at all before releasing it?

HelloOK…call me a Sonos Fanboy or whatever you like. I’ve got thick skin and I’m not worried about someone showing up on my doorstep to press a point. 😂That said I have one word of advice regarding the recent S2 refresh (80.00.08) and your valid concerns regarding missing features and that is to CHILL.I say that as I’m confident that the majority of your concerns will be addressed and/or resolved. You’ll notice that I said “the majority” which by statement means that some concerns will not. It would be nice if the final roll-out is 100% positive to everyone’s liking; but in reality that’s most likely not going to be the final outcome.With any software and/or OS change some attributes/features will improve, change or be removed. The ones that are removed are hopefully replaced by something better.It goes without saying that everyone in the Sonos-sphere has a cell phone or tablet…otherwise you wouldn’t be able to use Sonos. Take a moment to think/recall if the OS on those devices are th