The Community Corner

I must comment. A. I’ve been a religious Sonos customer for over 10 years. I give them to friends & family for holidays & special events. I believe in Sonos. I trust my need to have music in my life all the time to Sonos.  I do not like the latest app update. For several reasons, navigation is now overly complicated. It takes way too long to load. It drops my station while I’m listening. When I change stations I have to change 2 & 3 times before my target station replaces my last station. also, of the 4-5 stations I’m devoted to WBCD in Chicago has never been able to play, citing the signal isn’t correct. I actually called WBCD to inform them of this. My other stations don’t have this incompatibility issue.Last comment, when you changed your app, I wish you gave us the option to continue using the legacy app, at least until you guys work out the bugs.  im still listening. I still love SONOS. Fix this please! 

The new updated app   S U C K S !!!!!  Why do you people keep changing stuff. Everyone was pissed when you took away our “On this Mobile Device” option. It took me weeks to figure out how to play my stored music files. Now you have changed the app COMPLETELY !!!  I can’t find anything.                       I HATE IT!!!   Please give your customers (the people that spend THOUSANDS of dollars on your products) an option to update if they wish. So far, I have not read one positive review about the update. I want the previous version restored !!!! 

Your new Sonos app does not work properly I have made two phone calls and two online chats and getting nowhere 

OLD VERSION WORKED FINE, WHY DID YOU UPDATE  HARD TO NAVIGATE  PLAYS DIFFERENT ARTIST/ALBUM THAN WHAT YOU CHOOSE  CONSTANTLY GET “TRY AGAIN” DID ANYONE AT SONOS ACTUALLY USE THE NEW VERSION BEFORE RELEASING???????????????

Has anyone at Sonos stepped up and acknowledged the problem?  I have 5 ARC, 2 Beam, 4 Subs that I can’t use now.  Hello Sonos where are you????

Open AppClick the 'Settings' cogClick 'Manage' but quickly press the settings cog again (before the 'slide in' animation of the panel completes)Click anywhere - crash Testing in release, brave and couragous.

Please Sonos team rollback to the old version. It’s just horrible. Many bugs and lost functionnality. I always advise sonos to my friend, It’s just over. why dit you butcher your software like this seriously ???You never do a beta test campagn before release a new version ????Answer is to use windows version but If I have only a smartphone and tablet, how I suppose to do ?

Sonos just seems to get worse and worse lately.Constant issues with connecting to my (hard wired) speaker, and now they go and screw up the app!I open the app “Cant find your system”. I go to add my system (again!!) and then it finds it before that process starts. Put a song on - eventually.Then once the song goes on, the app goes dead and tells me it cant find a system on my network - again....and Repeat.I even have to go to the Sonos to turn it down if someone calls, or have to turn it off at the plug when I’m leaving the house in a hurry cos I cant connect quick enough to turn the music off. Totally defeats the purpose of it all.Now they’ve thrown this shanbles of an app out to us. And its even worse!!Worse connectivity.Cant access any songs saved on my phone.No more alarms, no timer function. Cant even set the alarm on the web version, although they say we can.So many other minor issues.Yet there’s no easy way to revert back to the old version??I’m just fed up with it now. I am goi

I get how the App Store works but you need to get on there and give us the old app back until you fix this hot mess.  I was smart enough to only upgrade on one of my devices, so I can resolve my system issues , but you shouldn’t have to have multiple devices to use your system.  This was a  huge failure and don’t gage by our responses, for every 1 response here there are 1000 users scratching their heads wondering what they are doing wrong.  It bricked my system and when I go to add my speakers back in  It puts me in an endless loop and it told me to call support.  I used the old app to put my system back together.  I can’t put the words together to explain what a dud this upgrade is and based on the new features, not worth the mess it created  

The latest software update for Sonos has left me extremely disappointed. In fact, I would go as far as to say that it's one of the worst updates I've seen in many years. Not only does it lack fundamental user-friendly features that were readily available in the previous version, but it's also completely unusable.It's hard to understand how Sonos could release such an incompetent update to the public. This type of negligence is unacceptable, and I hope that Sonos is taking note of all the negative feedback they're receiving from users worldwide.I'm not alone in my frustration, and I know that many others feel the same way. I hope that Sonos is paying attention to the community's feedback and working on rectifying the many flaws in this update. It's crucial that they do so as soon as possible, as the current software is causing significant inconvenience and frustration for their users.

Hi Sonos, now thay many users have had the chance to see how you've wilfully, and without notice, removed core usability functionality for most and seriously important accessibility functionality for many others (except Android users it seems currently?), is there any official communication on how you feel it's gone and a plan moving forward, including timescales?I'd bet the vast majority would just like the old App back while you fix the current mess and add in the functions you've removed.Comments?

Brilliant! A triumph of unnecessary software coding to update a perfectly useable platform. No access to music library, a bewildering and frankly unhelpful GUI ( graphic user interface) on the home page and a waste of time and effort on behalf of Sonos themselves.judging by the response the fix should be swift and complete. Don’t launch a half finished update and claim it’s the cure all!! You’ve ruined a perfectly good front end programme for what?I have six of your products, which are now not able to play my iTunes music library, the only reason I bought your product….sort it

I’ll like to use a old iPad running IOS 9.3.5  from around 2012Trie the web app, but doesn’t want to load on safari.And Chrome and firefox aren’t downloadable. So S1 or S2what can I do, except to change iPad 

Even though we use windows app, there is no radio search option to set up alarm music.

First,  the majority of posts on the new App where questions. Then, bug reports and complaints became the dominant topic. And meanwhile,  everyone just asks how to roll back.And Sonos? First, they post how great the new App is. Then, they say they "listen" to feedback. Meanwhile, they even have a schedule when missing features will be added again. No comments on the real bugs.My interpretation: Developers are far behind schedule and now just enforce everyone to be beta tester in order to get enough feedback in a short time. A voluntary beta tester would meanwhile have given up.

I encourage everyone upset with the disaster which is the new app to write to ceo@sonos.com This is being replied to by their marketing team.  Let them hear us!

We like to get the old app back. The new is bad. It is a frustration to Work with. 

Hello Mr. @Jamie A  You should be more understanding towards Sonos customers who are not satisfied with the latest update which completely ruined the experience. Instead of modifying and deleting our messages, you should use this time in a better way to:1.Offer an apology from Sonos.2. Create an official statement to explain the situation3. Explain what customers can do right now. A downgrade steps by steps for example. Respect goes both ways.

It is not only the new Sonos app that is a mess … the website for the community has a problem as well ... 

Would appreciate it if you would make it possible to revert to the previous version of the app.  The new app is terrible with many previously existing features missing.  I really regret having updated.

I think it would better to roll back to the S2 app, until the app has reached a acceptable level !!!!!The current app has way to many flaws for releasing it…...never should have done that.It takes months to get to the same level as the S2 app. Why no beta testers and communicate with forums?  

I have a massive Sonos collection and have loved it for years however since the app update half my system has disappeared.  I cannot reconnect it having tried factory resets etc so I thought I would contact customer service.  I’ve now been either trying to call or do the online chat for 4 hours without success have they gone out of business? if this is as I suspect an app update issue why don’t they revert to the old, easier to use app and if they must roll out this new trash make sure it works and have a customer service team to sort the issues out!if anyone at Sonos actually reads these conversations please get it sorted. You are not providing the service I have paid thousands of pounds to use as half my system now won’t work. Legal action may follow to get money back for the products

Click like if you want sonos to roll back the latest app release...we don't want to wait for your bug fixes we want function we had last week. Roll back, do better , then re-release.

Yesterday I saw an invitation (on the new app or somewhere - can’t remember where) but now I can’t see it.How can I register for this event? Maybe Sonos have locked it due to the furore. 

It's fun not being able to change the volume of specific speakers. I also really like how it's a struggle to get them even to play at the wrong volume in the first place.