The Community Corner

It's time to give the Connect a much deserved update. Hardware seriously outdated. I mean has it even been changed at all since 2005? Too big. Should be no bigger than a Chromecast. Too expensive. Should cost way less than a Play:1. Probably around €50. Digital/analog 3.5 output. USB powered. Exactly like a Chromecast Audio but for Sonos. Guys, it's almost 2019. This needs to happen.

I love listening to songs on crossfade, and every so often I'll find two songs that just line up/mix perfectly, have you guys discovered any with a pleasing/cool mix on crossfade?

Hello, I am tech challenged and I have 2 Sonos One speakers which I control with my phone and a tablet. Recently my phone broke and was replaced...I also changed wireless so have a new router and service. The problem is that I have lost all my playlists stored with my Sonos system and am unsure how to restore/find them. On my phone, I have a new Sonos App, and just set up my 2 Speakers by "factory resetting" them as instructed on a youtube video. They then were found and reattached as new speakers and are working again. Are the playlists stored IN the speakers? If so, have I lost them forever by resetting? I assumed that my tablet, which has not changed, was storing the playlists but find that it needed to search and find my "New"system and shows no playlists as well...:( My playlists were sourced primarily from my Amazon Prime Music account, but no personal stored music files. If lost, how can i prevent losing all these hours of creating playlists I have set up in the future?

2018 is starting to wrap up and we’re curious — what’s been your favorite sound experience on, with, around Sonos this year? Was it a movie? A podcast? An album? Who was with you? How did it make you feel? We want details! Share your tales here!

Hello everyone, I found this site through instagram with Sonos products at very low prices: [removed] Would you confirm it is a fake? Thank you

How many Sonos users out there have a music library that is greater than 65,000 tracks?

Hi, I have a faulty speaker which Sonos are replacing. They have provided me with a DHL RMA Label to return the defective unit to them but no instructions as to where i need to take it to get the return processed. The carrier is DHL. Can anyone advise what I need to do??

Was in BB the other day, checked the Bozo display. Noticed it had been completely updated, yet again. After three... three!!! generations of their miserable Soundtouch multi room system, they’re finally throwing in the towel. It must have been a very expensive mistake. The death is confirmed over on their forum. https://community.bose.com/t5/SoundTouch-Speakers/Deezer-HIF-on-Bose-amp-Bose-is-stopping-soundtouch/m-p/151902#M69961 😃

Stupidly I decided to get rid of the annoying update icon in the Sonos app. The result is a broken home theatre setup. After spending a whole day of reading support and trying every possible scenario to get my setup working again the only noise coming from my sonos is silence. Does sonos do buy backs? I would like to add my frustrations with the other community members here. Sonos have broken my trust after singing nothing but praise about the simplicity of the setup and quality. 31 October 2018 is my deadline for a software update, after that I am going to rubbish sonos in every shape and from known to the internet world.

Picked up a Homepod over the weekend. No comparison to my Sono's system...in fact it has made me fall in love with my Sonos all over again. Whoever said that the Homepod is a Play5 killer is on crack 🙂

Just got a beam and want to pair it or bond it. Can’t seem to find how to do so Any help would be appreciated

I don't see these unpaid forum stalwarts anymore and I miss their posts. In my early days here, and even later, I learnt a lot from their posts on various issues related to both Sonos and home audio in general. Users and posters of today don't know what they are missing obviously; suffice it to say that they are missing a lot. In places like these, people move on and one loses track of them; wherever they are, here's hoping they are well and thriving in their present pursuits.

Thank you for the latest UI update on Sonos Controler, looks better. One feature that I have been missing for a long time is a simple shortcut key for pause and play. For example F5 or Space. Now Spece/Enter do the trick IF you have the Play/Pause button activated, but if you have for example just adjusted the volume, Space/Enter do nothing. Also good UI design requires that all the functions that you have on the UI should be accessible without clicking with mouse.

What gives Sonos the right to come into my home and stop me using equipment that I paid for to play my musc from my server in my home? It is outrageous and unacceptable behaviour. It might have been acceptable if Sonos said you can’t upgrade until you confirm your email address, but to maliciously stop the system working Is despicable. A big red flag for future customers and raises big questions around privacy issues and Sonos real motivation for this. Trust has been lost. As an early adopter and until now admirer of Sonos, I’ll not be replacing my player when it reaches end of life, which I now expect will be artificially induced by Sonos.

I tried to use my sonos just now (I have guests over) and I had to jump through hoops just to make it work (was working fine last week) needed create new password, re-enter email, etc. I just want to play music!! Any more of this, and I think I will seek resolution via my local consumer affairs organisation. (I'm talking refunds due to the device not being fit for purpose).

I am unable to post responses. I logged in but can't post a response to any topic because it keeps telling me 'Unable to submit form. Please refresh the page and try again.' Trying to create a topic to see if that will work..

This is getting very interesting. With the addition of Alexa Cast, which IME works better than Chromecast, and certainly better than AirPlay, Amazon is building quite a system. Obviously they don’t have SonosNet, but with lots of mesh WiFi systems on the market now, they may not need it. https://www.cnbc.com/2018/09/17/amazon-planning-8-new-alexa-devices-microwave-amplifier.html

With the latest Verge interview with Sonos CEO. I am feeling that sonos will fail to deliver on Google integration let alone a google skill this year. https://www.msn.com/en-us/news/technology/highlights-from-the-vergecast-interview-with-sonos-ceo-patrick-spence/ar-AAyHq9k So I am considering getting right on my Sonos ones and going back to play 1. It is very disappointing that Sonos has miss the spring time promise. And after reading the interview. Maybe we will see it in 2019. I have lost faith that we will see it in 2018. And now you do not even see google assistance mention in the Beam or the One product page.

Hi, Can anyone advise me of how to get through to a Manger at Customer Services to make a complaint regarding an order. They just seem to ignore you. I have sent emails with an automatic reply of we will get back to you in 48 hours they don't. I have telephoned and spoke to an assistant who has told me that someone will get back to me straight away to get it sorted and they don't. Twice now I have phoned with the same result. Their products may be good but their customer service is shocking. I would not be buying anymore products from them, and as I am within the 100 days I am considering sending back the 3 products I purchased.

Soon on June 6th we will know what is the current SONOS understanding on accepting other codecs. Apple TV has just announced that it will have DOLBY Atmos, since, SONOS said that one of the reasons for them not pursuing DTS + Other codecs was that they weren’t available via streaming and there wasn’t high demand for them. Maybe now that might change. Keeping my hopes up for the event on Wednesday. https://www.theverge.com/circuitbreaker/2018/6/4/17413250/apple-tv-update-tvos-dolby-atmos-support-spectrum-wwdc-2018 Apple announced some new features for its Apple TV set-top box during WWDC today. The company is bringing live sports and news to the TV app, along with full Dolby Atmos support coming to the Apple TV 4K. Apple TV 4K is now the first (and only) streaming device to support both Dolby Atmos and Dolby Vision. iTunes Movies will start offering Dolby Atmos this fall, and just like when Apple started offering 4K videos, any movies you already own will get updated to Atmo

Hi everybody, I´m glad to be a part of this great forum I´m a lover of sonos products and the special sound of the speakers

why are there no streaming lyrics?

If I stream through Apple Music on my Sonos, does it count for streams? I want to make sure I'm supporting smaller artists and helping my favorite artists climb the charts.

have you any experience concerning the delivery? What means Shipment confirmed? Why i can't have a tracking number? I am in France i have ordered my Sonos Wednesday afternoon and i still don't have a tracking number.

No solamente las personas que hablan ingles son clientes de Sonos, tambien hay personas latinas que usan Sonos. Espero que en el futuro se tome en cuenta este comentario para que se integre a esta comunidad una seccion en español. Se que usan traductores como el de Google para poder resolver los problemas de algunas personas como Yo que publica en esta comunidad.