Talk Sonos Products

Hello I have Philips PUS8503, made in 2018. So far my experience have been amazing with ARC, but i have one tiny problem when it comes to turning TV ON. My arc is right in front of TV so it is covering TVs light that processes signal from remote. So my issue is: When i want to turn on TV with remote, it seems like that ARC doesnt get signal from remote, so it could pass it to TV. Everything else works amazing, i can turn volumes up and down, stop and play movies, and turn TV OFF with same button that turns it ON. So anyone have any ideas of how to fix it?Also doesn anyone have any idea why i cant get DOLBY DD+ ATMOS from netflix app? At first i thought that my TV doesnt support it, as spec info is different in different countries, but then turned on movie via USB and on TIDAL and sonos app showed ATMOS logo + i could hear a huge difference. I have the needed premium subscribtion and streaming quality is set always to HIGH + i have 500Mb/s optical internet. So yeah, havent found solutio

New in v.13 of the Sonos App:“When playing TV audio, the Sonos app now shows the current audio format on the Now Playing screen.” THANK YOU SONOS!!!!  

Hi,A week ago I completed the form to return my products under the 100 day return policy, I received a confirmation email immediately advising that I will be contacted with in one business day. A week later and after sending three email to request an update to the process of the return, I still have not got a reply to any email.After a quick look through the forum at the similar experience others have had with the return of products under the 100 day return process to be unsatisfactory and in serious need to address the current failure of communication from Sonos in regards to the process. I would like for an update one the return process of my case please. kind regardsBen 

We recently purchased an Arc and a 5 with the assumption that our existing Play 5 would pair with the new 5 for the surround rears. The app (s2) would only allow me to connect our old Play 1’s. Is it possible to use a Play 5 and 5 together or will I need to buy another 5?

Hi there,I have two Sonos One SLs that until now worked just fine. I just got a Beam to go with my TV and hopefully integrate into the system. When I try to setup the One SLs as surround sound it says they are connected, and the Beam works, but no sound comes from the One SLs. How do I fix that?! Also, just to be clear it looks like I have to use two as surrounds? I can’t use just one?  Samantha 

Hey Sonos Team: will you guys ever be adding subwoofer level controls to the main screen of the app. I find and I’m sure others find it takes a lot of steps just to adjust subwoofer if say watching a movie at home etc.  thank you,George

This has been bugging me for a while. The line in inputs on my (new) Amp is coloured red and white. There’s no indication of L and R but to my knowledge in all audio equipment Right is red and Left is white. Most,if not all, are marked that way.When i connect a CDP for example using Line in inputs (red to red and white to white) and play a audio test CD what should be coming out of the left speaker comes out the right. I have learned just to live with this by crossing the connections to my CDP. Has anyone else experienced this ?

Probably what to Move should have been. I wonder if these can be used as rear speakers for the soundbars.https://www.theverge.com/2021/3/4/22313451/sonos-roam-leak-features-specs-price-release-date  

Hi folks. Have appx 50 GB of digital (MP3) CD music currently using an old Apple Time Capsule as a NAS. I have an Orbi router with a free USB port connected to my cable modem. Can I copy my files onto a 256GB USB flash (thumb) drive and then have Sonos look for the music there? I have a Mac and the the USB drive does not show on my network (on the Mac) when it is plugged in to the Orbi. Should this work? And if so, what would the path be. I suspect the Apple Time Capsule is on borrowed time, and I turn off my computer and want Sonos to be able to see the music library even when computer is off. Thanks for help!

If I pre order an item will the payment be taken straight away or when the item is shipped ? 

Tried to preorder right after the announcement and it keeps telling me ‘sorry it doesn’t exist’ even though in multiple places it says, ‘preorder now’.  

I have installed a tp-link deco S4 mesh network  and have now lost connection to my three Sonos speakers. I’ve connected one of the speakers via Ethernet to the main S4 unit which is connected to the router. getting a wee bit vexed/stressed. Wifi is excellent throughout house now and was hoping for a simple reconnect for the Sonos speakers. Are there any not too techie ways of resolving this? I’ve seen a couple of threads which make some quantum leaps in assumed capabilities of the reader..

I am attempting to setup a Sonos Arc + Sub with a Samsung MU8000TV from 2017 (UN65MU8000FXZA).  I am running into issues at every turn, but I will start with the beginning:First off, I have an existing Sonos S1 setup in place all with old Amps (this will come into play with one of my issues).  I did setup a new Sonos S2 implementation, and was able to add the Sonos Arc and Sub into a new Room.  The Sonos Arc is connected to the HDMI4 input on the TV, which is labeled as HDMI ARC.  In the settings for the TV, I have configured HDMI Input Audio Format as Bitstream.  As soon as the Arc was added, the Sonos app attempts to perform the TV setup.  When I get to the “Test connection” part, it fails every time, with the error “ARC Mode not connected”.  That’s my first issue.  Any reason why this is not working?For now, I just exit out of the TV Setup in the Sonos app (but I would like to get that working!).  The next issue is actually getting sound out of the Sonos Arc when playing something f

Hi All,I can see that Sonos just pushed out version 13 of the S2 Sonos controller app.Does anyone know what the new features are of this major version upgrade? I looked at the Sonos change log and the last information posted was about v12.2.2 

Hi AllSince upgrading to S2 my devices keep falling off the wifi network. No idea what I need to do, I am a complete dunce when it comes to wifi configuration, dhcp, etc so I hope this is a relatively easy fix.My current and long served set up is as follows.Virginmedia Hub 3.0, Google Mesh wifi network with three hubs.Iphone 11promax iOS 14.4. I have ensured that Sonos is selected ON in the Local Network settings.S2 version 12.2.7Sonos Productsliving room: Sub, Beam, Two Play 1’s. connected to LG TV.Kitchen: Play5 newest generation.Music Room; I had a play5 first gen, it is powered off and I await (today) the delivery of a new Play5 having upgraded with the 30% discount. I do not have the S1 app on my phone or that legacy device connected, it is powered off.So before S2, I was running S1 and before that of course the sonos app. All was sweet, smooth and I had no connectivity issues that were apparent.Despite doing each of the items below OR a combination thereof the S2 app occasionally

I asked this question a while back and wanted to see if anyone has found a solution.  I have a sonos ARC and my media room is setup with 3 displays.  I would love to be able to use the ARC as the audio source for all displays.. all 3 displays have E-ARC is there an HDMI switch out there that i can use just to switch which display is feeding the Sonos ARC

Hello,A suggestion for the sonos APP: capability to browse folders.Currently, the APP (at least in Android), in the “Browse this device”, the available options are:Artists Albums Genres Songs Playlists PodcastsI suggset the addition of the option to browse folders. Why? Because not al files have the correct data to be identified, so if I look for a band (for example), not all songs are showing up. So, if I could browse to the folder containing all the files for the band (and the subfolders containing albums) and was able to play (recursively so to include any subfolder in the folder) from this folder, it would not matter whether the files have the correct data or not. Thanks!

Prior to the S2 app I had no problems.   Since that app upgrade I have routine connection issues.  I have called tech support multiple times and they say the speakers are connected to the system fine, so I’m convinced it’s comm between the phone and the system.  We have an EERO mesh system in the house for WiFi.   We have a lot of speakers.  On the order of 20. I am running a boost controller and we are using IPhone 11’s to communicate with the system.  This issue can be very sporadic.  This morning I was getting the cannot connect message and the 10 minutes later it connected fine.  Then 5 minutes later no connect.  Sometimes it only shows my move speakers and then later they all show up.  I’m running the latest IOS version on the phones and everything is up to date.  This I very frustrating after spending thousands to not be able to use the system.  Any help is much appreciated.  

Can’t see any difference for such a point release. Playlists still gone awol and strangely Tune In has to be reinstalled😳  Presuming this is the enabling release for tonight’s announcement of the new product.  Anyone spot anything new?

I have searched high and low for answers to my questions, but can never seem to find an article/video/review that has answers to my very specific questions.  I hope the folks here can provide details that I need to make my decision!First, I’ll give you my setup/situation:I live in a small townhome with a small living room and am interested in downsizing my (very) modest home theater, piece by piece.  It currently includes:TV:  Samsung UN50J6200AFXZA (HDMI STB, HDMI DVI, but no eARC/ARC HDMI) Primary source:  Apple TV 4K Blu Ray AV Receiver + 2.1 Polk speaker systemQUESTIONS Will a SONOS Arc work at all w/ a pre-eARC/ARC HDMI TV?  (If 1 is “YES”) How would a SONOS Arc best fit into my TV + Apple TV setup?  Is it possible to integrate a Blu Ray as an additional source here?Thanks to everyone!

I want to upgrade my multi-room generation 1 system but have different component needs now in my new home. Eg, I don’t need a 5 nor do I need a Connect:Amp. Can I use these to upgrade to different products?

I’m getting a turntable and want to connect it to my Sonos system. I have no idea what the best layout would be. The room is a 13’ square with the diagram below. I have a playbase in the TV corner (1), and two Play:1s at (2) and (3). What I would prefer is for the turntable to be on the cabinet (2), but it could be above TV at (1). To connect the turntable, I’d need to buy a Play:5 for (2) and move the Play:1, maybe to shelf (3). If I need to put it above the TV I could connect it via Amp, or maybe an optical switch to the playbase (will never have TV and turntable on at the same time). Any recommendations or alternatives I’m overlooking for best layout? Thanks for helping a noob out. 

Hi all!We are building a new house and I am in the midst of designing the sound stage of the different rooms. Regarding our kitchen, it is the place we will be the most in the enitre house and also there we will host the smaller parties etc. in the future, so the sound stage here is very important, both for everyday listening while cooking but also bigger events with family and friends. I am thinking 4 Sonos ONE in each corner placed approx. 230cm above floor level (total space from floor to ceiling is 255cm). Is it too much with 4 ONE’s? I could maybe mount 2 FIVES’s on one end instead and get even better sound instead of 4 ONES, but as I understand it Sonos FIVE does not have good selection on the mounting side of things? I have attached a drawing so you can see the size of our Kitchen, and marked my thoughts for placement with yellow marker.  

Is there a suggestion for a 2.1 set up? I was thinking of bypassing the soundbar for a cleaner more typical set up - not a huge fan of the “soundbar look.” I imagine the best way would be two play 1s or Play 3s, sub and Amp?  Thank you! Mark 

I live in a pretty small loft. Like 300 sq. Basically a box. Currently I have a beam (attached to 55” tv) and 2 ‘stereo’ play 1s that are behind the couch. I have great sound in my place. But I want a little more….umf. I’m considering getting a sub. I just need help getting the ultimate setup to be really immersed in sound. I don’t have a lot of funds to drop. But was also looking at the arc, or another pair of play 1s for the front? Any suggestions?