Talk Sonos Products

If I’m listening to music on Beam, but had speech enhancement and/or Night Sound turned ON the last time I was watching TV, do I have to use the Sonos app to switch from music to TV, then turn off speech enhancement, and then switch back to music?  Or, are speech enhancement and Night Sound automatically disabled when listening to music?

So.. My Sonos Move ran out of juice. A typical situation, no doubt. It showed in the Android App as offline. I tapped it a few times (don’t know why, I guess I was a bit trigger happy) and it disappeared from the list of devices. I put it to charger base. It didn’t reappear. I tried reset + add new device, for very 1/5th of a second it finds Sonos Move, but then that window goes away and the app keeps searching for a device. Hmm I wonder, reboot the phone, same continues. I can’t add it, I can’t reset & add it. I go look from the Windows Desktop app. Well - in there, I can see it. I can control it. I can’t control it via Alexa tho. Sent diagnostics reports, mobile n667243110, desktop n16643197. 

Assume I am buying a Pro-Ject T1 Phono SB Turntable and that I don't have any third party speakers, just a Sonos system with 8 speakers that include the soundbar and combination of original Sonos and Play One speakers and and Sonos sub.  Should I get the amp for the turntable and system or will a PLay Five be just as effective?

sound goes in and out when connected to sonos arc HDMI when I first turn on Samsung Frame tv.  I have to unplug the HDMI cable for a few minutes and then plug back in for it to work properly. only happens when I turn TV off and then later come back and turn TV on.

Hello Sonos and user! I have a Sonos Amp as home theatre system. It sound great in stereo but the voices are some time too low and sound effect too high. I need to adjust the volume to hear the dialog and to keep the sound effect on a bearable level. I have been playing around with the eq, dialogue enchantment button, night mode, max level, surround settings but it don’t solve the problem. The sound is really magnificent but I find the Voices are actual easier to hear from the tv speakers.  I have B&W cdm1 se as front speakers,  2xOne as surrounds and no Sub. The cdm1 are about 20 years old and are precursor to B&w 706 2s. I use Nexflix and Viaplay to streaming movies. Tv Samsung 49q7  Is it possible to raise the centre channel level to enhance the dialog? Or any thing else I can do? Change front speakers?  Or should  I lock else where for the tv sound? Sonos Arc?  /Johan 

Hello,I have built my sonos system over the years and loved that I could link the rooms, I have older 2 x ZP120, 1 x connect, 5 x play 1, 5 x connect amp…….. is it possible to run it all on the older software and older app and have on the same system, lately it keeps telling me items are incompatible and open S1 or open S2.  I’m not bothered if I have to run on the older version of the app but don’t want two systems really as I often use the line in to play vinyl music through the house.  

I guys,I can i play the music in my PC library in Sonos when my PC is turned off?I receive the message that Sonos can’t connect to my PC .Is there anyway to save the musics in Sonos app and don’t need to turn on my PC?Best regards 

Hello !After a lifetime of having average TVs and using internal speakers, this week I upgraded to an LG GX, Sonos Arc, 2 x Sonos Ones, and an Apple TV 4K.I have connected everything up and after watching one movie via Amazon Prime, which I don’t even think had Atmos, I was blown away with the experience.Having done a quick Google and also looked through the various settings within the LG and ATV menus, I assume that I won’t have the ‘optimal’ setup without making some adjustments. I know that my setup will be extremely common but I am struggling to find a thread setting out the optimal settings. Please could someone advise me on this, so I can make the most of my new setup?At the moment I am only using two HDMIs - the ATV is connected to HDMI1 and the Arc to HDMI2.Thanks in advance!

Is it possible to stream from a Bluetooth device, like a Turntable, to a Sonos Arc?The specs mention it having Bluetooth LE but, I’m not sure if that is just for apps on phones etc., to use. TIA

W/apologies beforehand for the obv question: I have successfully added the PORT to my existing network and connected my KEFs to it through RCA cables. This works.What is the advantage of connecting the PORT through its Digital Out to the KEF’s optical jack? I know I would have to buy a spdif coaxial to optical converter, which is not a big deal--I’m just wondering what benefits derive as a result of doing that?

Hi,Recently, Spotify has started the service in Korea. I also have became Spotify users a few weeks ago.However, I am not able to find Spotify in Sonos app yet. I wonder that when Sonos support Spotify in Sonos app so that Korean users can add to music service. I really want to use Spotify with Sonos. Please check out the time when Spotify will be added. Thanks.

Apologies if this has been asked before but I have a new Samsung tv the does not have an Optical out so I bought a converter box to convert HDMI to optical for my Sonos Playbar. I’ve been in this for days now with no luck. Can anyone help. I have used HDMI (arc) then HDMI 1 ???

According to support.sonos.com, in the ‘My Music’ tab of the Sonos app you can “Listen to all the music you already own and love, and browse over 30 million songs in the Apple Music catalog.” I am yet to figure out how you can ‘browse’ the Apple Music catalogue (short of downloading them all into your own library beforehand!). Does anybody know how this is possible? Thanks. 

Hi everyone, I would connect my Onkyo to Sonos Arc because the I’ve a Rega Apollo + Rega P1 but I tried in many ways without success. I connected the Onkyo to TV via HDMI and the Sonos is connected to HDMI Arc but there’s no way to receive the sound.So I don’t understand if I’m wrong something or if this scenario is not supported.The alternative is purchase the Sonos Amp but can be used with Sonos Arc? The connection is via wifi?thanks

Hello Sonos TeamI recently bought two move speakers to use as surrounds with a Beam for my covid friendly outdoor movie setup. I did this before reading or searching to see if it was possible. I assumed it was and ordered away. I now know it is not possible. Any chance this Moves will be able to sync with Beam/Arc in the future? Not to distant future. Maybe also something on the product page that says that this is not possible.Victor 

Hello, Opened my sonos controller app and Google play is no longer available.  Is this the case?I have playbar and play 3 speakers. 

Hi everyone,Currently I have in ceiling speakers connected to a Sonos amp, which i use mainly for music. I would like to wirelessly have my tv sound go through the in ceiling speakers. The amp is located in my mechanical room in my basement and my tv is located on my main floor. The in ceiling speakers’ wiring is all routed to the mechanical room. Currently I can watch something on my IPad and Appleplay only the sound to the speakers. I was hoping I could do something similar with my tv. Any ideas?

I have a Sonos beam and sub connected to my TV, plus a mix of One SLs and Symfonisks in other rooms.  I notice that when I group my kitchen speakers with the Beam and Sub for TV watching, the kitchen is delayed slightly, creating an very slight echo.  I have already reduced the latency on the system to 70ms.  I would love to be able to introduce a slight delay (30ms?) to the TV so that the Beam and Sub could be in perfect sync with the Kitchen speakers.  I understand that this would affect lip sync on the Beam with the TV, but I am willing to accept this.  I think it would be a great option.

Why are arc entertainment sets constantly out of stock ?, when ever I try to order one of the arc sub one SL sets it can never be bought and hasn’t notified me of it ever being in stock. come on SonoS do you want to sell these products or not?

Hi all!I currently have a Playbar, sub and two 1’s for surrounds. I was ready to use my trade in towards an ARC. Didn’t take long while doing a google search for a plethora of customer issues to appear. Especially seems to be the sound cuts out quite frequently. I have an LG OLED C9 series tv. If I understand correctly, most issues seem to stem from using the apps directly through the smart tv’s (a lot of different brands). Are these issues still present if you use a fire stick? Also, something seems to be up with the Nintendo Switch? I can’t quite understand what’s going on there.  I don’t NEED the ARC but i like toys and it seems like this has the potential to be pretty darn cool. Thanks in advance. Btw...idk if it matters but I use my current Sonos for 90% tv/movies and the rest for music 

Sorry if this has been asked before (I’m sure it has...)I’m wondering if it’s possible to use only the left and right One SL speakers from a Surround Set for music playback then continue to use the Beam + 2 x One SLs as a Surround Set for TV audio. Thanks!

Hi I’ve just inherited my late father’s old Sonos Zoneplayer S5.  I already have 2 Play 1s and a Play 3 on my system but note I have to use the old Sonos app to manage the Zoneplayer S5. Are there any plans to update the new app to manage the Zoneplayer S5 at all? Also is there any way to connect the Zoneplayer S5 to my Alexa system?  Many thanks   

Anyone know why, after I hide the “Recently Played” section in my app it will reappear a few days later? (Likewise, sometimes the My Sonos items get re-arranged). You’d think these settings would be stored to remain consistent and to be re-applied after any major app updated. Anyone else see this?Any ideas?

Was getting crackling sound while connecting my SONOS connect to the amplifier using RCA cables. Changed the cable to Optical wire, now no hissing or static sound. DIY solution!

I have a Connect:Amp being used to connect a turntable (Line In) to my living room. Currently it’s just a Beam but the plan is to add Ones or Symfonisks for 5 channel surround. My question is if I use the Sub Out from the C:A to connect to a third-party powered subwoofer, will it provide the missing .1 or would it just send out a generic low level signal? My assumption is the latter, since the Sonos app forces me to create a separate room for the Amp that I can only group with the Beam room. If this is the case, is it even worth it to go the third-party route or should I just save up for a Sonos Sub instead? Setup would be used equally for music and movies/TV.