Talk Sonos Products

here a copy of the email I sent to Sonos, Hi I went online to order a Sonos 1 (gen2) this morning at Sonos home sounds (UK) and found trade in deal for a Sonos connect but when i applied they said they had to suspend the deal for the time being, can you tell me if the deal is being offered by Sonos if not why are your authorized dealers still showing the very iffy salesmanship even misleading dishonest sales techniqueanyone else had this prolem with Sonos home sounds?

I’ve been using a Sonos Arc with a Sub and surrounds since July 20 connected to an LG 77” CX and the system has worked flawlessly. However, this morning when turning on the TV there was no sound. I restarted the TV, swapped the Arc HDMI cable but still no sound. I then took the power chord out of the Arc for 10 mins, plugged it back in again and the problem was resolved. However, a couple of hours later when turning on the TV, no sound from the Arc. All other Sonos devices in the house are working perfectly but not the Arc. I’ve rebooted the router but to no avail. Having worked flawlessly since July I’m now thinking the Arc may have now developed a fault as I haven’t a clue why this problem has suddenly manifested itself. Any helpful comments would be much appreciated, thank you.

Hi Everyone,This is giving me the s**ts and was wondering if someone can assist me. Even better if Sonos chimes in and tell me they are working on it!My setup is  Apple TV 4K → HD Fury Acana → Sonos Arc 5.1 (ARC + 2X Surrounds + Sub).When I tell the ATV4K to keep the default format (which includes Atmos), when I watch a 5.1 show which isn’t Atmos, it plays at Multichannel PCM 5.1. This is to be expected, but what isn’t expected is that the volume of the PCM appears much softer and less punchy than if I were to tell the ATV4K to use Dolby Digital 5.1. The sound quality between the two is negligible, so I can’t say “...well MPCM is lower volume, so although I have to turn it up higher, at least the sound quality is much better”.We are talking about very noticeable differences here. What is going on? I would actually expect the Multichannel PCM 5.1 to pull trumps here. This is super annoying because, with this issue, I have a tendency to have it overriding to DD 5.1 on the ATV4K, but when

Hello,I have a Bravia 4K UR2 from 2020 hooked up via optical audio cable to a PlayBar.  For one year, the Playbar has worked fine with the Bravia remote.  However, after the Bravia system update in March 2021, the playbar no longer recognized the remote.  The remote is still IR-enabled (I.e., Bluetooth is off), I replaced the batteries, and I’ve tried to go through the setup-a-new-remote flow on the S2 app a few times.  Any suggestions? Thank you.

Please, I have a system that I share with my family including children. I have some older android tablets do not support S2, and if one of my kids clicks ‘upgrade to S2’, those devices will no longer work. As others have asked, let me permanently turn off the prompt to check S2 compatibility. 

  Projectors in Home Theater are becoming very popular for those with enough wall space or retractable screen. Often questions appear in this community on how to best connect the following Sonos components: Playbar (Optical) Playbase (Optical) Beam (HDMI-ARC/Optical hybrid) Sonos Amp using 3rd party or Sonos Architectural Speakers by Sonance (HDMI-ARC/Optical hybrid) I’ve only come across one projector that claims to support HDMI-ARC; that being the BenQ W2700. Since I don’t own a BenQ W2700 I can’t vouch for its HDMI-ARC operational validity.  Digital-out (Optical) on a projector is typically not in the traditional output format as one might find on a TV.  Additionally, projectors are limited to one; maybe two AV sources. Households today (to name a few) may have one or more of the following AV sources: Cable Box Xbox PlayStation AppleTV Amazon Fire TV Stick Chromecast The good news is that all the above AV sources use HDMI as the primary output connection. TV’s with multiple HDMI por

I have two Play 5 speakers and both had the upgrade option. I used one to buy the Arc home theater set and I love it so much I thought I would order just an arc for my dad. When I go to upgrade my other Play 5 it no longer has the upgrade option. My first one says it has been used for the program but my second one just shows nothing but the speaker. Has Sonos changed their policy? Is it just one upgrade per household now? Thank you

Hi -- I have an S1 Sonos Connect that is connected to my Atmos compatible AV receiver.  Tidal has Atmos music but when I stream Tidal through the Sonos app, it doesn’t come through my sound system in Atmos.  Anything I can do?

I just joined the free trial of Sonos Radio HD, and I have a question. How can I listen to any of the exclusive Sonos Radio HD stations, like “Radio Chemical”, in my car via Apple CarPlay? If that is not possible, is there any other way like Bluetooth or AUX cable? Thanks!

Is the alignment of the speaker platform and the base of the Sonos stand fixed? i.e. can the platform be rotated perpendicularly or any other angle to the base? Thanks.

I thought I would post this because I finally managed to do something I have been wanting to do for three years. i'm not taking any credit because I managed to find all the information on the forum but not in one place.I wanted to convert my playlists on Sonos which were pointed at Napster to Apple Music playlists. this also works for other services although there is another step to get to Amazon Music. This is for iOS but I am sure there is something similar for android.Step 1: download an app called Phonos Plus. This will allow you to dump your track names from each playlist into a file readable by the web app below.Go to Soundliz.com. This will allow you to import your file and import it to Apple Music, Napster, Spotify etc. I'm not giving detailed instructions because both steps are fairly easy when you look around the apps.  you may lose a track or two on the way but you can see what they are and replace them directly. probably takes five minutes per playlist. 

Good Afternoon,I have Sonos Playbar, Sub, and 2 Sonos one’s as my rear channel speaker in my family room.  I have a optical connecting my TV to my playbar.  I am wondering if I can purchase an optical splitter and run an additional optical down to my NAD amp to power my 2 KEF bookshelf speakers with my Sonos system.Any help with this is appreciated!

Hi, I am thinking about mounting two Sonos one surround sound rear speakers. Do I have the option to mount them horizontally? They will be mounted about 8' up on the wall and mounting them horizontally will allow me to conceal the majority of the wall outlet they will be plugged into. I do not however want to detract from the surround sound quality.  I see that the Sonos One wall mount allows for horizontal mounting. Thank You,

I've just bought a Beam v and my TV has the choice of sending out Dolby Digital or Dolby Digital Plus (I know the beam won't do plus) On either setting the Sonos app is reporting Dolby DigItal 5:1 from the TV. My question is should I choose to output Dolby Digital or Dolby Digital Plus on the TV? Or will it make no difference? Thanks

I’ll try to explain it with as few words as possible. This is a new house and the speaker wiring wasn’t optimal and I’m looking for a solution.Room  1: Open Kitchen + Family room (Family room is an open floorplan with the kitchen.) There’s a TV above the fireplace w/ cat6 & amazon fire. Speakers: There are speakers in the kitchen ceiling that are connected to Room 2 (Main Home Theater room w/ AVR)What components / setup would I need to purchase such that I can play the sound from the TV in Room 1 (from the TV to the Kitchen) even though the speakers are wired into Room 2. I’m willing to do some attic work if I have to; however, does Sonos offer a setup that would solve my issue?  Example: Sonos Connect + Sonos Amp + Playbar? I honestly do not know and seeking this communities help for guidance.Thank you.

We purchased a Sonos Arc to connect to an Asus laptop. The plan is to project the pictures through a projector and play the sound through the Arc. When I connected them with an HDMI cable it didn’t work. I googled it and the problem seems to be that I need an HDMI Arc output (which the laptop doesn’t have). I phoned Sonos and they suggested that I should post the problem on here to see if anyone has found a solution. An option could be to get an HDMI to HDMI ARC adaptor but I’m not sure if this would work. Another option could be to return the Arc and replace it with a different product. Ideally we want something that can be wall mounted next to the projector rather than an amp and speakers.Any help would be greatly appreciated.Al

Can the Sonos Amp run dual mono mode with one 8ohm speaker on the right channel (Mariner 54) and two 8ohm speakers wired in parallel on the left channel (Sonance LS4T)? 

We have a Sonos One and Sonos SL paired on stereo, controlled by a Amazon Echo Dot 3rd gen. I notice quite often I have to increase the volume on the SL speaker, they sound great in stereo but constantly keep losing volume on the LH SL speaker. Is this normal or is the speaker faulty. Any advice appreciated 

Does the Pro-Ject T1 SB Turntable have a pre-amp connection? I want to connect the turntable to play it through my Arc - without having to buy more speakers like the Sonos5. Do I need the Port to do that?  The Pro-Ject T1 SB turntable says that ‘It has Outputs - RCA Phno/Line (switchable) - high quality Connect it E RCA Phono cable’  Do I need to physically connect my Arc to the Port (ie Turntable connected to the Port / Port Connected to the Arc - then I can play music?). My Arc is already connected to the back of my TV and the only added connection no the back of my Arc looks like a cable line modem connection.  Do I connect my Arc to the Port via the cable/line modem connection?Thanks - very confused!Kevin 

I painted one of my ZP90 Connects Black and it came out really nice.  I’ll be doing the same for my other three Connects and my old ZP120 AMP! 

So I have a Sonos Amp plugged into my LG CX and whenever I wake the system up with my Apple TV 4K i notice that the volume buttons on my ATV4K remote don’t change the volume on my Amp. If I go to the settings on my ATV4K and change them from IR back to HDMI control the Amp will light up green and recognize it. I have TV auto play set to on. Anyone know why the Amp would have trouble? It worked fine with my Beam every time.

First off, I am a novice when it comes to AV systems, etc. I just moved into a new house with a large wall mounted Samsung TV and a Sonos Playbar.  There are 2 wired speakers (currently not in use) in the ceiling in the back end of our TV viewing area.  There are also have 2 wired speakers outside.  I recently purchased a Yamaha RX-V6A Reciever, thinking I could run ALL of my speakers through it. I thought I could run the TV, Sonos Playbar and rear ceiling speakers on one Zone of the receiver, and my outdoor speakers on the other zone. I have recently been told that the Sonos Playbar will not work with this set up.  Is this true, and if so, is there a work around to make it all work?

I have a sonos arc connected to lg tv (55eg910t) and the sound keeps cutting out. Diagnostic : 498873873

I have a daily alarm set to play TuneIn BBC Radio 4 on my sonos system. Recently I got the warning on there that TuneIn is stopping the BBC programmes on 21st March 2021. So I changed my alarm to use Sonos BBC radio 4 channel.However it continued to play the tuneIn one. As a check, I changed it to Sonos Radio 3 for this morning. It didn’t play. I saw it showed it as playing though. Also it was showing up as an HD station.Anyway I’m concerned that after 21st March I won’t be able to set an alarm to play BBC radio 4. And will I need to pay a subscription to access Radio 3 as it’s showing as HD?I live in the UK. Access to these stations is an important part of my daily listening and how I use SONOS. It’s a bit of a deal breaker for my use of SONOS in future. I am on SONOS 2 although my devices are mainly older, I do expect them to last longer!

I tried to use my remote to change the volume level, but the remote volume control no longer works at the distance from my chair (10 ft).  If I move about 3 ft from the playbar, it works.  I changed the batteries twice, but still can not adjust the volume or mute unless I'm about 3 ft from the playbar.  Nothing changed (room, furniture. equipment etc).  The light on the playbar only flashes when I'm at a close range.  The TV (Samsung Smart TV) does show an icon when I press the volume control, but the playbar does not.  I then re-ran the remote control setup.  During the process  I needed to be close to the playbar in order for the app to recognize the buttons being pressed.  After running the remote setup, I still needed to be close to the playbar and could not use the remote from my chair. Please help.