Talk Sonos Products

Anyone else having this issue? My Sonos Arc (with 2 SL and sub) sometimes does not play dolby digital or Atmos with my Samsung TV. It happens randomly as a sudden drop in sound (no sound at all). When it does, I have to select the PCM mode if I have to hear any sound. Both the TV and the Soundbar system are updated with the latest software. Also, the Arc is connected to the HDMI eARC port of the TV using the HDMI cable which came with the Sonossystem 

I recently got the Sonos move in February 2021 but the battery drains really fast. After 6hrs of continuous use instead of the normal 11-14hrs. I’ve tried contacting customer service and after submitting a bunch of diagnostics, they haven’t responded back which is very disappointing and poor. Anyone with a suggestion to improve battery life? Is the unit defective?

Seven months after purchasing a Sonos ARC and two Symphonisk rear speakers, I was very annoyed by the impossibility of easily activating or deactivating the rear speakers as needed.We're not going to lie to each other, but :Touch the gear icon Go to System Choose Sonos Arc group Then Audio Surround Toggle On or Off Surrounds optionis not really what i call ergonomic.But with the iOS Soro application, what was very painful on a daily use, now becomes super simple.Thanks to the integration of these functions in iOs Shortcuts app, I can finally activate or deactivate my rear speakers with a simple tap when watching a movie or listening music .I just think it’s a shame that it is an external developer who offers this solution when Sonos should have already allowed it.

Cual sería la distancia ideal entre el escuchante sentado y la barra Arc What would be the ideal distance between the seated listener and the Arc bar?Mod Edit: Added Google Translation to English, as this is an English-language forum.

It looks like the Sonos Beam is now supporting Dolby Digital Plus or EAC3 now. Can any else confirm?

I’ve seen a few questions here about how to stream MLB audio from the At Bat app to Sonos.  I recall that a few years ago there used to be an Air Play icon right in the app that you could use to easily stream to Sonos.  But that no longer exists in the MLB app.  So here is how you can do it in 2021.Open the app on your phone and start playing audio for a game Swipe up on your iPhone, this brings up the Control Center The Control Center should show a section that displays the currently playing audio From this section you will see an Air Play icon Click on Air Play and you should see your Sonos as an option (as long as it is a somewhat modern Sonos that supports Air Play) 

I have 2 Sonos One SL speakers in different rooms, and the latest Apple TV. I have not previously had AppleTV sound through the speakers. The other day I was trying to set up Siri control for the speakers, without success. I was also trying to set up leave and return home routines as well as an alarm with the speakers. I’m now seeing a few weird things happen, all with Airplay listed as the source in the Sonos app.  I’m now getting brief “now playing” banners come up over the Apple TV screensaver based on music set directly through the app (I think; it may have been the return home routine that set the music). I paused the music yesterday and it started playing on its own a few minutes later. No alarms are set around this time. The last 2 mornings since setting up the return home routine and a 4:45 AM alarm, I’ve had the music change shortly before 7 AM to the station set for the return home routine.  Last night my son turned on a movie through Apple TV, and the sound was playing throu

I have a speaker in my shed that I set up to play and it may play a day or two and then it isn’t playing. So I’m wondering if Sonos shuts it down or is there a problem somewhere else like maybe my network.

HiJust checking to see if there are issues with reliabilityOver the years Ive built up a fair sonos system spending approx £2600 and then an additional £800+ on replacing faulty equipment.So the connect module fails once again this is the second time, the most annoying bit is its the least used of all the kit.So contact sonos and share my concern about yet again having to lay out money on a piece of kit hardly used and being replaced for third time.So I get an offer of 30% off, dont think so as I can get this already in trade up, then a 50%.After considering decided to decline and look at other manufacturers, its a shame as originally the sonos technology was great but then their disaster of a decision to stop supporting product, the failure of the connect and poor customer service was the final straw

Whos bright idea was it to introduce pin no’s to set up the amps What good does it do why is it printed in micro sized print on the underneath of the amp where you cannot see it, after it's been plugged in and placed on your rack shelf. 

I just bought a Sony A80J, and need some guidance with the audio settings. I’ve got the Beam connected through the ARC port. It works but I’m not sure if I’m using the optimal settings. I assume I should have eARC mode on. On digital audio out I’m not sure if I should use one of the two Auto settings or use PCM. I’m not sure if I should have Pass Through Mode on. Finally, Dolby Digital or Dolby Digital Plus? Any guidance would be appreciated. 

It’s all there in the title. Did 13.2 do anything for this issue? We just got the “bug fixes and improvements” rhetoric and because it was a big number update (.x) instead of a .x.x update maybe their would be something substantial. 

I currently have an Arc with gen 3 sub and two one SL surrounds. The only way I can setup the  room is with the couch against the wall. I have the surrounds mounted and turned inward, but I don’t get the true surround feeling. I’ve seen that you can’t add more surrounds, but is there a work around with another speaker or two to put behind the couch to get the surround feeling? Ideally the speaker would be running the surround audio and not main audio. 

Hi thereif you’re going to sell Sonos Ports to be used as line in only options for $600 you need to be able to turn it off on the list of rooms because it’s completely unnecessary and ruins the experience. Please make this a feature as it really is disappointing given how expensive it is to use the port as a line in option that the interface is not adjustable accordingly. Thank you alternatively sell a cheap line in option that won’t appear in the list of rooms and I’m sure you’ll have many many many many more happy customers.

I guys,I like to know if it possible to connect my Sonos Play 1 to my Smart TV and listen the sound of TV in Sonos Play 1? José Batista 

Hi. I’m having issues with Beam’s IR sensor where it will stop responding to Sky remote via IR. This issue was only fixed with a power cycle. It followed the same pattern. Would work perfectly and then just stop responding after a week or so. I’ve tried all usual fixes and just gave up. Today I’ve updated the firmware to 13.2 and it’s working again. Anyone know of this issue is included in the update? TIA

Is there a way to only allow the connected devices to access the sonos one rather than anyone with the wifi access? Its so annoying ...anyone in the same wifi can mess the now playing

From looking a various blogs, I don’t appear to be the only person experiencing this problem, but it doesn’t appear to be easily searchable in the support forums and those I have found have been closed.I’m operating an S1 system linked to a Napster account. I have a number of Sonos Playlists setup using a combination of my ‘owned’ songs linked from my external hard drive music library and tracks from Napster. I am periodically seeing some of the songs ‘linked’ via Napster not payable from the play list. It appears the Napster server link breaks and the track/song can’t be played.To resolve the issue requires having to re-search for the track/song on Napster and re-adding to the Sonos Playlist, deleting the original ‘broken’ link from the playlist. Very annoying! Particularly given that the song can still be found on Napster.Is this because Napster move the track/song between servers, hence breaking the link where Sonos would find the track? 

I am a custom AV installer, I am currently wiring a few houses and anticipate needing about 30 sonos amps in around 6 months. I think I know the answer to this, but is there any update on sonos amp supply? I see that they are currently not shipping until around November, do you anticipate having plenty by then or should I go ahead and order everything I need now? On ebay they are going for like $900-$1000, ughhh.

J’ai acheté le dernier Fleuron de Samsung , Une 75q950t . La télé comporte 8 hauts parleurs directionnel . Sonos est branché en optique  et le son de la télé ne fonctionne pas en même temps.Le son sort uniquement du systéme du sonos. Je suis déçu d avoir faire le choix de sonos qui est top et devoir acheter un matériel samsung pour utiliser le son de ma télé. Si quelqu ‘un a une solution ou sonos fait l effort de plancher dessus je suis preneur. LB

My main gripe is that 90% of the time I go to tap on the speaker icon to change the volume, the app opens unintentionally because the speaker is too small.So, I suggest to change the hotspot area so that anywhere in the green area will open the quick access volume control. Maybe this could also be extended so that only the blue area opens the app, pink are back/stop/ffwd and yellow is room selection. Tapping in the area outside any of these will just be a dead zone.Please see my crude illustration…  

So... I were recently at a Sonos reseller trying to decide between the Sonos amp and the new bluesound powernode (2021 model)) to power my triangle comete 40th anniversary edition speakers (sensitivity at 90).According to the salesman I should go for the new powernode (80W rms) as it's more powerful than the Sonos amp.I wonder if it's true. I thought that the amp is 125w rms but this isn't stated clearly in the product page. How does Sonos measure the amp's power?Who should I trust?

HiI just bought a beam soundbar and to ear correctly TV sound I need to raise volume to 60+ and the sound not very good. Then when I ear from an other source (DVD player, google assistant, …, this setting is much too highIs there a problem of configuration ?Note : the connection between Beam and TV is HDMI Arc. TV provider is OrangeThank you for help

When charging the Roam with the Sonos charging pad does it matter if it is horizontal or vertical? It seems like it should charge in any orientation.

I visited my parents home. I updated their system to OS2 to be compatible with my app/my OS back at my own home. Suddenly as I tried to play on their (newly updated) OS2 I had to be logged in to their app account. Once I signed out of my, the app defaulted - without the chance to change - their email. As I tried to sign into mine I get “The email and password you entered did not match out records. Please try again.”Yes - thank you Sonos. My email is not the email associated with this specific physical product in this home. But I have an account! Why must I log in to the account that “owns” my parents’ system and not access my own??Have to say Sonos is one of the less if that the least user friendly systems I’ve ever come across...