Talk Sonos Products

If you are lucky, it will last over a year (until the warranty expires) then die. Dead. When contacted, supports’ solution is to sell you another. If you refuse this option and are willing to spend over an hour proving that it is, indeed, dead and arguing that you will not accept anything other than replacement and being placed on hold (repeatedly), they will finally relent and agree to back their product.  You need to be made of tough stuff to buy a ROAM. If not, heed my advice and DO NOT BUY A ROAM

I currently have following setup:Playbase, Sub, 2x Play 3 for movie and music. All speakers combined to a surround set.I want to change the old play 3 with new 2 x Sonos Five for better sound for music. And I want to use these speaker as well as surround speakers in the rear of the room.That means all Speakers (Playbase, Sub and Sonos Five as Sourround Set.The Sonos Five can play Ultra HD streamed from Amazon.Does I will have also this quality when I use the Speaker together with the other speakers? Or need I separat the Sonos Five from the other to get the full resolution.    

Hi I play Spotify on my phone or laptop and stream this to the Sonos Beam (is also connected to hdmi arc connected to my Sony android tv). When I stream from Spotify directly to the Sonos setup everything is ok.But when I play audio from the Sony android tv and play the Android tv app from Spotify it only plays the beam. And not the obeying the Sonos beam + stereo Sonos one group setup.    Also the sound quality is also less on the beam only (android Spotify to Sonos beam).I want to display the current song on my Sony in my house. And Spotify online displays a tiny rectanglewhen I play and manage this from phone or laptop.Any suggestions? 

sorry for my poor english since end of september, tracks i have listened from youtube music on Sonos doesn’t appear in my Youtube history on other apparels ( PC or phone)any idea?KR   

I am designing a new home with a 37ft x 20ft great room / dining / kitchen area.  I would like to have music for casual listening, it never needs to be too loud and won’t need multiple zones in the space.  I would like to add 1 Sonos amp along with a Sonos One in order to have a voice assistant.  For ceiling speakers, would 4 be enough to run off the one amp or would 6 be necessary?   

I upgraded to a new TV that supports Dolby Atmos, eArc, etc. I often stream content through an Apple TV 4K which does a better job than the TV’s native apps or any of the Firestick products.Currently the set up is Playbar, Sub (gen 2) and two Play:1 surrounds. I ordered a Beam Gen 2 to replace the Playbar to take advantage of Atmos content. (Sorry, Arc, but your price and mounting system made you impractical for my setup.) Question 1: Playing music via my Apple TV seems to be the only way to get Atmos/Spatial music into the system. I’m fine with that for the moment. Right now when playing TV content it automatically goes to speech enhancement mode, something I absolutely want when watch video content. So this comes on automatically when playing music via Apple TV. Does this impact music audio and how? Will I have to remember to turn speech enhancement on and off manually to take best advantage? Question 2: Since I still love my Playbar, I’m thinking of putting it in a large room (no TV

Our old computer system (iMac G5 2014) was hosting our music library which was running two Sonos Play 5 (get 1) speakers without issues. Each speaker had a unique name, and I was able (via the controller) to turn each speaker on and off individually.That computer died a few months ago. I went to hook up this same system to a different mac (Mac Mini 2017 vintage), and after a few tries got the system working, but with only one of the two speakers. When I open the controller interface (I updated the software upon moving the system to the new computer), the option of adding/selecting each individual speaker no longer exists. Instead, the only addressable option is a group name I had given the two speakers.So, how do I reconnect the second speaker into the system?

I recently removed my Sonos Arc/Sub/One SL system from my TV Room and installed a Sony audio system on my Sony TV. I preferred the Sonos system so after a couple of days I removed the Sony audio system and I installed back the Sonos. But the problem now is that the Sonos sound is badly affected. Bass is boomy both from the Arc and the Sub and there are screeching, harsh sounds from the rear speakers.  Only other change I made is I installed EU plug to UK plug adapters on the end of the power cables. In Cyprus where I live power plugs/sockets are the same as in the UK but for some reason Sonos ships its products with EU plugs. Before I plugged the EU plugs (2 pin) in the 3 pin sockets but I thought it was better to use an adapter now. What can I do to fix this? I did the TV setup in the Sonos App but still no change. I thought of resetting the TV and the Sonos speakers too but I would like to hear from someone on this forum first.

How can I disable the Sonos iPhone app haptics (volume slider) without disabling haptics globally in the iPhone settings? If no control exists, please add it. 

14.16 is released, any luck in improvement? 

Hi - Has anyone successfully group a stereo pair of Play 1s in the same room as the Connect? I have a Connect set up and a stereo pair of Play 1s set up, but the S1 app won't let me have them be in the same room. If I select "Porch" for one of them and then attempt to set the same room for the other, "Porch 2" is then listed in the room choices and not just "Porch." Arrgggghhh!

I just replaced my Playbar with a Bean Gen 2 in my home theater. Everything is working great. Getting Dolby Atmos with spatial effect when listening to music via my Apple TV and Atmos video content. However, I can’t get the Apple TV remote to operate correctly. It turns the volume up and down for the Beam (plus connected sub and surrounds). But if I add other speaker groups in other rooms, only the volume of the Beam group changes.I also use a Logitech Harmony remote and that adjust the volume of all speakers as it should. When I had the Playbar the Apple TV remote also controlled all grouped speakers. I must be missing some setting somewhere but can’t figure it out. Help please!

On Jul 10th I placed an order on the sonos website for the “Immersive Set with Arc” package and a 2nd subwoofer. Neither appeared backorder and even now on their website they appear in stock. I did get expedited shipping.I did not create an account before the order and I used paypal to checkout.It has now been 5 business days, paypal shows the payment as complete, the  money came out of my account instantly and I have 0 communication from sonos about my order. ( Besides my account confirmation email)After the order was confirmed the website asked me to create an account, i did and the order does not show up under that accounts order history.I contacted support via the web chat and apparently they don’t have access to order information?!Do I rally need to call in to get this resolved or is there someone that can look into this for me? 10am-7pm is very inconvenient for me. For a product with such a premium price tag I had hoped for better support.

I’m dredging up what seems like an older topic, but one with conflicting answers out there--connecting Sonos to an iTunes database on a Sinology NAS.A few months ago, my Sonos system stopped connecting to my iTunes database, hosted on a Synology NAS with their latest DSM software. I'm not sure if the problem started with an update to the Synology’s DSM, or something else. I deleted and re-added the library, but to no avail. It’s odd, the library indexes, but whenever I try to play a song it says that the file cannot be found. I did some initial online research, and saw that there--at least previously--had been issues because Sonos would only work with SMB1. But then I saw other posts that suggested the problem had been solved.Fast forward a few months, and I finally had the time today to call Synology support. After two calls, nothing solved, second tech said they’d call me back in five minutes but never did.First tech had me change settings to permit SMB1 communications, despite dire

Hi Sonos / Community I have a Sonos Amp in my living room, with 2 Sonos Ones as surround speakers.The speakers i have connected to the Amp are “Full range” speakers. Meaning, they have 3 dedicated drivers, a drive for high, middle and low tones. The driver for low tones (Bass) is 12” Bass drivers.The speakers themselves sound GREAT with Sonos Amp. However, i wish i could tune the the Bass output from the surround speakers, and let my Front Speakers connect to the Amp handle all the Bass workload.I have read elsewhere, that if i were to connect a Sonos Sub (or a third party sub for that matter), that the system automatically does some crossover for all the speakers in the group so that eg. the surround speakers don’t produce low frequencies. However, as i already have sub “built-in” into my front speakers that are connected to the Amp, I would really wish there was a way for me to reduce the bass of the surround speakers, and let the big front speakers handle the Bass. Either by letting

Replaced our WiFi router with a new one. Same network name, same password. Google Nest reconnected fine. Not Sonos, tho. Sonos app showed the “Fix it” message. Tapped through, and started the “Update your system’s network settings” process. First time, the app just crashed midway through. Started it again, and it failed midway through. Third time now, and the app just hangs (going on 15 min) on the screen that says 2-3 minute process. 

Browsing ebay I ran across these Sub port protectors. Cheaper than the pre-made fabric protectors and less effort than making your own from speaker-cloth. If you have a plastic printer making your own might be fun.How they’d impact the sound I don’t know.https://www.ebay.com/itm/195315533156?hash=item2d79b68564:g:loIAAOSwFNdjDFlP&amdata=enc%3AAQAHAAAAkOOAuJTc6pjUNslRYX4TfBWcouHq%2Fh4JvvbOfKcFw%2FSQeaOGAQqWEMKM%2BwCdaxe42pJODEzoY6raNfX1jgnYa5RSFpADVpNwszlLjs1EB0xqxZfU7wJVtcLDrmgAViOtwZ9vOWkTOJ4dcR2ZKNV9UGNP7hP4QzVDz%2B4IJSuI5M%2F4e4LULXiRtuxpuxWyfQ3Ekg%3D%3D%7Ctkp%3ABk9SR4i00pP3YA

I've spent hours on the phone with tier 1 and 2 and no one knows anything about setting up a media server or how to troubleshoot the errors they generate. Even the email follow up link the last guy sent me generates a system error. Sonos is worse than Facebook. 

How can I play playlists that I created on Spotify on my Sonia system. I have already added Spotify as a service on my Sonia but I can’t find a way to reach my Spotify library playlists to play on Sonos

Good evening. I would like to setup up my sonos comprising of ARC SUB  and 2 SONOS ONE  aas a home theatre but would like to use sonosnet to free up my wireless. Is it possible to hard wire all of the speakers and hasve them set for home theatre with the ONE as surround ? 

I have devices in several rooms and control everything from my iPad. If I am listening, for example to music or a podcast, I have full screen display however if I change listening rooms the display invariably drops down to a narrow band at the bottom of my screen which I have to tap to restore full screen display. Although not a great problem, I do find it annoying particularly if I change rooms several times during listening.I contacted Sonos support and was told that this is the way the app is designed to operate!!! I replied simply , “Why as it’s very annoying?” “What is the reason for the app being designed to do this?” The only response I have received since are two customer satisfaction emails! Not very satisfactory to say the least.Anyone else find this frustrating?

Can anyone assist in adding the BBC Sounds to Sonos services. I've followed the usual process for adding the service but as soon as I return to Sonos app I get a message stating unable to add account? Any ideas out there?

Just ordered a Sonos mini sub. It would be used mainly for music  with my Sonos one’s in stereo What would be the best position. Never used a Sub before.Thank you

I was wondering if there are plans for a next generation Arc?

We’re setting up a small home theater in a relatively narrow room which necessitates putting the couch directly against the back wall.  I’m planned to get the Arc, 1-2 subs (thoughts/recommendations there?) and then deciding what to do for the surround to create either a 5.1.2 or 5.2.2 system.I know Dolby recommends the rears be above and slightly behind the listener but that’s not possible for us. I’m thinking to get an Amp and either two sonance ceiling or in wall speakers for the rear wall. Ceilings are about 8’ tall.  Any guidance on whether to use the rear wall or in ceiling and placement relative to the couch?Thanks!