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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2950 Topics

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Dav3dukAvid Contributor I
asked in Speakers

Google WiFi - Sonos App drops Speakers

Hi there,I have a Google WiFi Mesh with 4 nodes (one outside) in a fairly long house. The nodes are hardwired via managed switches. I have 14 Sonos devices across 6 rooms, including a Roam, Amp, Boost (wired via ethernet), and Arc (also wired via ethernet). I've made some changes to the system recently, changed password, and settings on the managed switches.My question:When my phone is connected to the primary node, and some of the other nodes, I see all Sonos devices in the Sonos App. When I move physically, and phone connects to another node, I only see half of my system: the system seems to be divided between the Arc (hardwired) and the Boost (hardwired).No matter which node I connect to, the support matrix looks great, mostly white/ green/ few yellow connections. I can always control all speakers via Google Home App. I get no drop outs. Today I've pinned all IP addresses, no improvement.I have 1 switch right after the primary node, and then 2 secondary switches after that. The Boos

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ratty
8 months ago
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zachpmayContributor I
asked in Speakers

Speakers randomly cut out and disappear in app

Our system is all the sudden cutting in and out.  Speakers show up, play, stop playing and disappear randomly.  I have 15 SONOS products and this is annoying.  Any ideas?  

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Stanley_4
4 months ago
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Henri HakkersContributor I
asked in Speakers

Sonos Five no right channel using line in

Hi,We have a turntable connected to a Five and noticed that we only get the left channel and no right channel. Using Spotify is fine and is complete stereo but Line-in just doesn't. I followed the signal, troubleshooting with different cables and the turntable works fine, cables are fine. I tried connecting my phone aux to it and got the same results. Even sending the signal via the Five to a stereo pair Sonos:1s has the same result: no right channel.Hopefully someone can help me with this.

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Airgetlam
7 months ago
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jlmartin102001Contributor I
asked in Speakers

how do wireless speakers get powered

Do all wireless speakers require a plug in to a wall outlet for power.    Are there any battery options and if so how do they perform

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Airgetlam
8 months ago
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DKoopContributor I
asked in Speakers

Sonos One Speakers Turn on By Themselves at 100% Volume

I have a pair on Sonos One speakers in my enclosed lanai and a few weeks ago they started turning on by themselves in the middle of the night (midnight, 2am 4am), almost every night, and at 100% volume.  I have checked everything I can’t figure out why they are turning on.  I now have to keep them unplugged when ever not in use.  Aggravating!

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Airgetlam
8 months ago
Andy_Watson
Andy_WatsonAvid Contributor I
asked in Speakers

Sonos 3 temporary network

Hi all, I have just recently switched provider and they have issued me with a new mesh statement , up till then all my Sonos system has been working fine. The only system that is having issues is the play 3.  I have tried on several occasions to set up the system and I keep getting the same message that it wants to connect to a temporary network. I seem to be going round in circles here, any ideas or comments would be greatly appreciated.  Thanks in advance Andy

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buzz
8 months ago
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iankvAvid Contributor I
asked in Speakers

Sound Drop-outs

I have had a Sonos set up since April 2017.  I have a pair of Sonos Ones in the kitchen set up as Stereo pair and a TV Soundbar plus Bass unit in the living room.  I have another Sonos one in a room my wife uses as a Studio.  To avoid overload on the house Wi-Fi network I have a separate Sonos Boost plugged into the router.  All of the units are at least five years old.All of this has all worked perfectly until recently when we have started to get ‘drop outs’ on the set up in the living room when playing music or internet radio.  The sound will continue in the kitchen and Studio but drop out for a few seconds in the living room before coming back in again.  Any ideas on what could be the cause?I have done some searching on a possible cause but the suggested answer is poor wi-fi and that I should move a offending unit closer to the source.  I struggle to accept this as for five years everything has worked perfectly and it has only recently started to misbehave.  In any event, the Boost

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N
6 months ago
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SteveBoscoContributor I
asked in Speakers

Connect my Sonos Arc to my new Deco PX50 mesh

Hi, I have read through all related posts and can’t seem to figure out how to get it working. I have just purchased a Deco Mesh PX50 which is a powerline mesh network. I can’t figure out how to get the arc connected to the network and I need this as it is how I stream my music. I also need the mesh as the wifi in the house was not adequate previously. Any help greatly appreciated. Thanks!

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ratty
8 months ago
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norm13Contributor II
asked in Speakers

every 15 mins audio drops for about 6 seconds

Recently ive been getting dropped audio during movies, spotify, xm radio, tunein. Prob others but thats all ive been listening to. Today i decided to start logging them. Turns out every 15 mins exactly for about 6 seconds each. 4:234:384:535:085:23 ... etcCpl weeks ago i shutoff the entire house to restart them all.  Still happening. Anyone else having this or know what it is / how to fix it?

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N
3 months ago
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Dean_HAvid Contributor III
posted in Speakers

Feature Request - Sonos IKEA "Invisible" Atmos Ceiling Light/Speaker

Right. I’m going to stop after this as brain is getting carried away.Any chance of there being an IKEA collaboration, similar to the Sympfonisk, to create a ceiling light with built in Sonos speakers to work as either dedicated down-firing Atmos speakers or “invisible” music speakers?Context: I’m a “tech-on-show minimalist” and would rather hide/ghost it all as much of it as possible. The Symfonisk lamp speakers are okay and all but better for surrounds or discrete ground level music (not a great fan of the look personally). Upfiring speakers in the Arc and Era 300s are great and all but definitely doesn't have the power/presence/directionality of a dedicated in-ceiling speaker. Given most rooms have a ceiling light via ceiling rose in the centre of the room, I would LOVE Sonos Atmos speakers built discretely into a ceiling light where either music or dedicated Atmos down firing speakers would live. That way, even if you don’t have any other speakers, you get the benefit of music in a

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melvimbe
8 months ago
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iankvAvid Contributor I
posted in Speakers

Using Boost and WiFi together

I  have a Sonos Boost powering my normal Sonos speaker set up.  However, for a party,  I want to set up a Sonos speaker in the garden outside the range of the Boost.I already have a powerful wifi range extender delivering a strong wifi signal to the whole garden.Can I have the in house speakers being fed from the Boost concurrent with the garden speaker being fed from the WiFi range extender?

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Airgetlam
10 months ago
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LouieDContributor I
asked in Speakers

placement of sonos gen 3 subwoofer when using with sonos arc SL

i purchased the sonos arc SL i am looking for suggestions on where to place the sonos gen 3 subwoofer.. my room is about 21x20. Would it do better behind the sofa or near the ARC itself? Or is it best to move it around? These may seem like dumb questions but i have never owned a subwoofer before or a quality speaker for that matter. So i thought i would ask people who might know.

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Stanley_4
7 months ago
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Ericetemilie6953Contributor I
asked in Speakers

Bbox and sonos

Hello,I've just changed operator (as I do every year) and I can't connect my play one to my bbox.I've separated the networks, switched to b/g but nothing works. However, this isn't the first time I've been with Bouygues.Do you have a solution?

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E
7 months ago
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mutzoContributor I
asked in Speakers

Sonos Play 5 gen1 to projector with HDMI Arc

HiI have two Play 5 gen 1 speakers and a projector with HDMI ARC.I connect the projector to the input of an adaptor. Then from the output on the adaptor I have mini jack going to my PLAY 5 Gen 1...but I do not get any sound.I am wondering if it is possible at all to connect my PLAY 5 GEN1 to a unit that has HDMI ARC... even though I convert from hdmi to mini jackKind regards Martin 

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M
7 months ago
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IshamContributor I
asked in Speakers

Create a system with Sonos one SL & play 5 1st gen

Hi,I bought 2 one SL and I would like to link them with my play 5 1st gen. I try to upgrade the play 5 and it was not possible. Do you know if it is possible ? I trry to downgrade the One SL and it was not possible. Do you know if it is possible ? Any idea on how to create one system ?  Thanks

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Stanley_4
8 months ago
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Crimson1949Contributor II
posted in Speakers

Sonos System Pushing Me to the Brink of Mental Collapse

Not sure where to begin. Moved recently to Mexico, but am armed services so have had my system work in many countries. 2 Moves, 4 Ones, 1 Five and 2 Threes. I ethernet wired a speaker to the modem/router (and this speaker I can’t connect for some reason). In the last few weeks, my system has been a constant maddening nightmare: every day a speaker or two drops, rejoining them takes multiple tries to connect, trying to connect a speaker a few feet from the modem says it can’t be found, etc. Not sure if it is relevant but have a few extenders throughout quarters and the signal is good throughout. On my S2 phone app, the system drops frequently. On my desktop app, the system can’t be found. I have one network. Not sure if this is relevant either but I originally set up the system my first day and since then had the modem replaced, although it has worked at times with this new modem. Do you good people recommend erasing the whole system and starting again? Not even sure how to do that. Or

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buzz
7 months ago
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PMusickContributor I
asked in Speakers

network connection issue

HelloOne of my two SL1 speakers will not connect to my home network via WiFi.Things I have tried.Disconnect Speaker from power 2+ minutes. Disconnect speaker and router then power router back up and then speaker back up  Disconnected all my Sonos products in the room as it was the whole room setup w/multiple other Sonos products Step 2 again but with all Sonos products included in the set up  Also did all this based on the app T.S. Instructions  In the app I removed said speakers from current set up and then tried adding them back  oh and did all this multiple times as well  Haaalp please and thank you!!!!

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P
8 months ago
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kwal66Contributor I
posted in Speakers

Era 100 Only Playing One Side of Stereo

I’m not sure I have the right vocabulary for this. I only have one Era speaker, not two.  So this isn’t a situation where one of a pair is cutting out. This is my sole speaker in the room seems to be playing only one side of stereo (either left or right).I’m listening to Revolver on a new Victrola Stream turntable as I write this and “She Said, She Said” sounds totally different (kind of cool actually). Does anyone know how to fix this short of buying another speaker?

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K
10 months ago
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WilliamAPContributor I
asked in Speakers

Play 1 speakers on S2 app

Sonos support is telling me I can't currently control my Play 1 speakers with the c2 app (which I need in order to add a new Sonos sub).  This totally contradicts their online compatibility list.  Can anyone confirm this or provide more info? 

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Corry P
7 months ago
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GPoeContributor I
asked in Speakers

playbar issue

I want to unpair my playbar from a Spectrum remote.  My app doesn’t have the remove playbar function.  The guy I talked with at Sonos said this couldn’t be done. And I should just unplug the IRcable.  This doesn’t solve my problem because I want to use my Sony remote on my playbar  any help would be appreciated Thanks george poe  

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Airgetlam
8 months ago
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JonK9Contributor I
asked in Speakers

Era 100

Why is it when you move the era 100 speakers to get a better sound experience its extremely difficult to get the speakers connected back with the Sonos App?  When i go inside my router I can clearly see my speakers connect back to the wifi. 

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Stanley_4
8 months ago
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Henrik0712Contributor I
asked in Speakers

Downgrade Ikea Symfonisk Bookshelf Gen 1

I have 3 Ikea speakers gen 1 (s2) and an Connect:Amp (s1). I would really love to use all in the s1 app. But I can’t downgrade the speakers. I’ve tried everything:resetting the speakersresetting/rebooting routerupdating aps, delering them, rebooting the phoneBut the downgrade fails again and again.Is it posibly at all? And if it is, what am I doing wrong?

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Ken_Griffiths
7 months ago
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holholhowContributor I
posted in Speakers

changing WFI on device to match phone

i need to change my wifi to match my phone but how do i do this if it wont connect to my app? 

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Ken_Griffiths
9 months ago
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twolongContributor I
asked in Speakers

Sonos is the worst

3 hours with Sonos tech support Daily reboot of router, daily unplug and power up all six Sonos speakers  Daily reinstall of Sonos app  Total hours per week dealing with Sonos  connectivity issues - 12 I’m about to sell off the whole system on Craigslist and go back to wired speakers. Too much of my time being spent with Sonos connectivity issues. System - 5 Sonos One speakers and one Sonos Roam. In an apartment building in NYC with 300 other apartments. Spectrum wifi. I’ve configured and reconfigured the modem. I’ve rebooted, restarted, factory resetted, deleted, reinstalled and all to no avail. The only way to make it work - 1. Unplug all speakers, uninstall and reinstall app, reboot router and then do it again later in the day when the system falls apart again. Anyone want to buy six Sonos speakers?  

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T
7 months ago
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Falcon54Contributor I
asked in Speakers

Sonos reset not remembered

I set up a Netgear mesh system around the home for better Wi-Fi coverage. I’ve spent almost 2 hours attempting to have my Sonos system run on the stronger, better coverage mesh system.  I’ve set all of my speakers, 8 in all, to the Netgear Wi-Fi, which has a different I.D than my main router. All my speakers showed up in my Sonos app, except my Move, and have played music through all speakers after changing the Wi-Fi to the Netgear mesh. Now when opening the Sonos app it doesn’t show any speakers set up in my system.  The app searches for my speakers but cannot find them after trying for about 15 minutes.  Do I need to do a hard reset?  I followed the instructions within the app to change my Wi-Fi.  At first it was successful.  Not so much now.  Any suggestions?  Thanks for any help.

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F
9 months ago
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