Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 2,914 Topics
  • 14,985 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2914 Topics

M
MiketheDContributor I
asked in Speakers

ERA 300 stereo - how to tell L from R after setup

Hi.  New to Sonos but love the speakers, the sub and the sound.  Had an ERA 300 and sub setup in one room and decided to add a second ERA 300 to have a stereo pair.  Did so and created stereo ppair in the app.  May be a dumb question, but can’t figure out how to tell left from right speakers now that they are both set up.  Any help appreciated.

6
M
22 days ago
D
DenendjessContributor I
asked in Speakers

One and Beam lost from Sonos App but Connect Amp still there

Help please 🤞I have a Connect Amp, which controls ceiling speakers, together with a Beam and One (both Gen 1).Had signal difficulties with the Connect Amp so switched it off/reset it and it’s now working perfectly however in the process I’ve lost any connection to the Beam and the One. They don’t even feature on the Sonos App, they’ve just disappeared.I took the One to the router and connected it via an Ethernet cable, it and the Beam then appeared back on the app but the Connect Amp disappeared. After I disconnected it, the One and the Beam disappeared and the Connect Amp reappeared. 🤬I know I’m being stupid somewhere but would be extremely grateful if someone could tell me where I’m going wrong.Previously the Connect Amp, Beam and One were all on the Sonos app and worked perfectly.Thank you in anticipation 

6
D
13 days ago
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tommy3556Contributor I
posted in Speakers

connecting to someone elses sonos

How do I connect to someone else’s Sonos system 

6
T
19 days ago
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AlaurenaContributor I
asked in Speakers

i moved and cant get my speaker to work

Hello, I moved and am trying to setup my SL, it will not connect and keeps showing an error message. I have already tried: resetting to factory mode, restarted my SONOS app, unplugged and plugged back in and turned my wifi off and on. 

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Ken_Griffiths
17 days ago
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BbertContributor I
posted in Speakers

pLAY:3

I’m very upset with SONOS. Can’t understand why they mistreat their customers that bought a PLAY:3… it no longer works, not even connected to a modem

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G
3 years ago
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WoodlandkContributor I
asked in Speakers

Speakers no longer connect wirelessly

My Sonos speakers have recently developed a frustrating behaviour, made worse after a Wi-Fi network change.  My Sonos app will no longer find my speakers wirelessly stating ‘unable to connect to Sonos’. So I follow the instructions to setup the wireless network - and all speakers show when I set up a wired connection. But following a successful wireless  setup, the speakers immediately drop off the app when I disconnect the wired connection. This is repeatable behaviour. I have also deleted the old Wi-Fi network from my system configuration.  I have 2 Play3 speakers, Soundbar and all updated software afaik. I’m running the latest Sonos app on up to date iOS.  Can anybody help please leaving a speaker by the router isn’t ideal. Thanks. 

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Corry P
3 years ago
J
jcouzyContributor I
asked in Speakers

Unable to add Play:1 to existing system

I tried to add the 2nd Play:1 speaker to an existing system with a Play:1 speaker. I did a factory reset on the 2nd Play:1 speaker I want to add, the wizard took me to the process and at the end I consistently get the message that the Play:1 might not be visible in the App and the I need to power cycle it.I submitted support diagnostics; the confirmation number is 734836827.What to do now….

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Ken_Griffiths
2 years ago
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MollymaggooContributor I
asked in Speakers

Resetting Play 3 speaker

I’ve experienced a lot of signal dropout this week. I’ve successfully rebooted the router, one Play3 and soundbar, and updated the app. But one Play 3 is stuck: Play/Pause button flashes green, if I press it I get an alert jingle, then flashing dark amber light, and the system doesn’t recognise the speaker. I’ve tried both rebooting and resetting - what do I try next? Many thanks for any advice

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Ken_Griffiths
4 years ago
E
eyalbisContributor I
asked in Speakers

Cant add play:5 gen 2 wirelessly

Hi,I have reseted the device in order to connect it to a new system setup. The s2 app recognize the device but is unable to join network. When I try to connect it using an Ethernet cable it works smoothly. I have 4 other devices in the same location that were connected wirelessly so it is not an app or router issue, I also restarted my router just in case. Does anyone has an idea?I've try to run diagnostic but the only thing I could do is submit diagnostic to the customer support. Thanks a lot,Eyal  

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Airgetlam
3 years ago
L
LeotrimContributor I
posted in Speakers

Sonos:Play 3 slow to respond

Hi,I have a Sonos Play 3 that i bought a few years ago. I have since i bought it had issues with both the Sonos app and via Spotify being slow to respond. It takes a lot of seconds until it responds. For example:If i increase or decrease the volume it takes near 5-6 seconds until something happens (this is for both the Sonos app and Spotify).  It has annoyed med a lot, but recently it has become so bad that it’s really frustrating and making me question the product. Would be great to get som assistance. Best regards,Leo

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J
3 years ago
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panhalContributor I
asked in Speakers

Sonos Play:5 disappeared from Sonos system and cannot get it back with Wireless Setup (password incorrect)

Hello, My Sonos play:5 device dissapeared overnight from my Sonos system. I also own a play:1 device which operates normally. I tried using an Ethernet cable and Play:5 has been brought back. However, with the Ethernet cable connected to the Play:5 I am unable to connect it to the Wifi as the error "Incorrect Password" keeps showing up. (System > Network > Wireless Setup > ‘chosing my home network verification fails with Password incorrect’)Just to note:I am definitely keying in the correct password. I never changed any settings on my router My router 802.11 mode is mixed 802.11b/g/nAlso tried:Changing my home network router password. Factory reset to my Play:5 as suggested in other topicsAny clues of what to do next?Thanks ​​​​​​​  

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Xander P
3 years ago
O
Omar82Contributor I
posted in Speakers

Mesh wifi connected player disappearing and reappearing

I've got 9 devices running happily on sonosnet (S1), and a single Play 5 Gen1 on WiFi in a distant room which sonosnet doesn't reach but which is strongly covered by mesh wifi (Asus AX Zenwifi mini). The WiFi connected device disappears and reappears from the list of devices randomly... it plays absolutely fine when it's there, and there's no problem with the WiFi connectivity on the mesh. The sonos is still shown as a WiFi connected device to the mesh node when it's disappeared. I can re add it each time to speed up the reappearance process, but it's obviously pretty tiresome doing that.Connection report below.... the troublesome device is the one called Storage, and it is about 2 metres away from the mesh node so definitely has a good signal.Any suggestions?Thanks  

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Corry P
3 years ago
A
andyjcContributor I
posted in Speakers

Can you play music through play 5’s that are set up as rears in a surround sound setup with a beam

Hiive set up a beam with 2 play 5’s as the rears in a surround sound set up in my living room.but if I want to just play music, is there  a way to just use the play 5’s ? thanks 

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Ken_Griffiths
3 years ago
J
Jeremy HobbsTrending Lyricist I
posted in Speakers

Stuck with Old Device in S2 App

Hello - wondering if someone on the forums could help me. I have been a Sonos customer since 2009 and have accumulated a number of devices that are incompatible with the S2 app. I have been happily continuing on with using the S1 app until I recently ordered a new Five and regrettably, failed to memorize the extensive list of caveats and gotchas associated with trying to buy a new Sonos product (otherwise I would have remembered not to buy any more Sonos products).Long story short, I reluctantly decided to split my Sonos system into two, removing my legacy products and settling on use of S2 for the newer stuff. Having removed them all from my system, I powered down my S5s while I attempted to sell them. Since that time, the S2 system has been working fine.Today I successfully sold the S5s and powered them up to perform a factory reset before handing them off to the buyer.When I got home, I went to fire up my S2 system and found to my surprise that those S5s are now listed in my S2 app

5
J
3 years ago
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BrantlbdContributor I
asked in Speakers

Play 5 Gen 2 starts playing twice a day

I have a play five that turns on with no external inout twice a day. Typically between 11:30am-12:00pm and 4:30pm-6:00pm. I have no alarms set and have disconnected all hubs (echo and wink) from the system and the issue persists. The only Sonos controllers are on my phone and my wife’s phone and neither of us are issuing the command to play. There is an extremely low possibility that someone else is inadvertently controlling my system because I have changed my Wifi password and the fact that it happens at the same times consistently every day. I have spoken to sonos support via phone with out much resolution. I have also done a factory reset on the speaker and added it back to a different room to rule out any routines turning it on mistakenly. I also don’t have any routines with any other smart items in my house scheduled for those time ranges. Any suggestions?

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Corry P
3 years ago
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drummershaneContributor I
asked in Speakers

Sonos not connecting to Google mesh WiFi

I’m sorry guys I’m new to Sonos and I have no networking experience.  I have a Google Wifi mesh network. but since it automatically assigns 2.4 or 5 GHz (i.e you can’t force the sonos devices to choose one or theother) I find that certain components either don’t connect at all or have a long delay before working.  For example, if I play music through “everywhere”, one of my SLs or my sub for example won’t play the music either at all or takes several minutes to get going.  I don’t know how to remedy this problem - I called support and they told me that I had to keep all Sonos devices on either 2.4 or 5, but as I’ve been told by Google their Wifi doesn’t allow being forced to one frequency over another.  I have 3 Ones, 1 Sub, and 1 Five.  The sub is connected to 1 of the Ones.   Please advise - any advice would be much appreciated!  

5
D
3 years ago
S
slaphappyContributor I
posted in Speakers

Play:5 (Gen 2) Network Dead?

I have a Play:5 (Gen 2) which does not connect via wifi or ethernet cable. Tried literally everything to connect and it is DOA.What are my options? I would switch it to line-in auto play but you have to have a network connection unless there is a way to “log” into it and set it?I’m assuming it is $500 trash brick, but thought I would ask. 

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A
3 years ago
UKMedia
UKMediaSenior Virtuoso
posted in Speakers

Tips & Tricks - Resolving random issues impacting Sonos devices..

Sometimes a Sonos system just starts to behave in a random inconsistent manner.  There can be many reasons for this but a common cause is duplicate IP addresses within your home network.  Other network devices that are not dependant upon inter-communication can be unaffected but the really frustrating thing is that there is no easy way to confirm that your network has this issue. I have written this post to try and explain what duplicate IP address actually means, how it is caused and how to stop it happening again. As a general comment, when trying to resolve Sonos issues and you feel the need to reboot the Router, it is ALWAYS advisable to reboot ALL connected devices within the home. (I know this is a pain but please read on) For those of you reading this that aren't totally clear on how this works, I’ll try and explain below: Each time a new device connects to your Wi-Fi or is plugged into an Ethernet cable, a device (normally your Router) allocates it a unique network (IP) add

5
H
3 years ago
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Wayne2101Contributor II
asked in Speakers

Play 3 and Play 5 Disconnects from WiFi

I have a Play Bar, Play 1s and Subwoofer in one room, a beam in another and a Play 3 and Play 5 in two other rooms.The issue is when I come to use the Play 3 and 5 they have to be reset (off and on) to connect to the wifi, whereas the beam maintains its wifi connection. The bar is literally always on (used with the TV).Any reason why I have to unplug the Play 3 and 5 before I can use them?Once restarted they work fine.

5
Corry P
3 years ago
S
SpewdogContributor II
asked in Speakers

Sonos Play:1 losing connection

All other speakers are fine, one speaker receives connection was lost to Spotify because wifi was unstable.  it is around 3 meters from wifi ap with strong signal, it’s about 4 m from 2 other Sonos, and the other Sonos all seem to connect via each other to a Sonos play one which is direct connected to network  diagnostics 703065622 

5
Corry P
3 years ago
D
donaaboContributor I
asked in Speakers

Resetting a full system

I’ve been having issues with my Sonos system acting up (speakers cutting in and out, Alexa working but not connecting to the music services, etc) and have decided to set the entire system up from scratch.  Is there a way to ‘reset the entire system’ or do I have to go speaker to speaker and factory reset each one? I imagine the proper procedure would be  unplug all speakers  disconnect all wireless devices  unplug router replug router factory restart each speaker  Build system back up one speaker at the time. We currently have 4 zones (living room, kitchen, patio and bedroom) with a total of 7 Sonos speakers (2 Sonos One, 4 play:1 and 1 older Sonos Amp.   

5
J
4 years ago
D
DelphineSContributor I
asked in Speakers

Play 3 light showing solid amber light

I recently moved my Play 3 to a different location. I can not connect it and the light shows a solid amber light or just white light but I can't connect. I tried everything that is recommended (rebooting, changing place, changing device to connect, etc). My husband,s phone can connect to it but my Ipad or Iphone can’t. My husband’s Iphone can’t connect to the other Sonos Play 1 we have (and which works perfectly for me). What shall I do?? Thank you. 

5
D
3 years ago
L
Lozzer304050Contributor I
posted in Speakers

Sonos 5 dropped out of WiFi group

My Sonos 5 has dropped out of network.  It’s not been moved or router changed.   All 3 other Sonos products still work I’ve tried all the trouble shooting.   It will work on the Ethernet but once unplugged stops not sure what else to do?? 

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Stanley_4
3 years ago
B
beckgirlContributor I
asked in Speakers

System won't update or connect and can't seem to connect to my network at all

I am at the end of my tether. I have wasted hours trying to get my system to work after one of my speakers (a Play 3) showed as needing to be updated. I tried this, it didn’t work (said it couldn’t update and couldn’t connect to Sonos). I did a reset of that speaker and things have only got worse. Now, none of my five speakers work. I have followed all the steps your Support pages suggest multiple times (turned off router, waited, turned off speakers and then turned them on again, etc, etc). I have tried to submit diagnostics but they can’t be sent either. Please, please can someone help. No changes to my router or settings. I’m so fed up with it all.

5
Airgetlam
2 years ago
D
DanH_57Contributor I
posted in Speakers

Play:5 not connecting -- wired or not

After having problems with my Sonos system, I was able to change the channel on the router (which had been set to auto) and put a different channel for the Sonos system. Since then my one speaker, Play:1 works fine, but I can’t get Play:5 to work. It is not visible in the app on wifi, and even when I connect it to the router, it doesn’t play and is not visible to the app. I have tried without success to do a hardware reset.  Would love some help! thanks! Dan

5
D
3 years ago
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