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Downgrade Ikea Symfonisk Bookshelf Gen 1

  • 17 September 2023
  • 6 replies
  • 253 views
H

I have 3 Ikea speakers gen 1 (s2) and an Connect:Amp (s1). I would really love to use all in the s1 app. But I can’t downgrade the speakers. I’ve tried everything:

resetting the speakers

resetting/rebooting router

updating aps, delering them, rebooting the phone

But the downgrade fails again and again.

Is it posibly at all? And if it is, what am I doing wrong?

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Best answer by Henrik0712 18 September 2023, 17:10

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6 replies

G
Userlevel 7

Did you follow the instructions in this article?

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

"Receive with simplicity everything that happens to you." - Rashi
H

Yes I did. At some point it began to downgrade, but eventually failed. But more often it just failed to begin with. 

Ken_Griffiths

Yes I did. At some point it began to downgrade, but eventually failed. But more often it just failed to begin with. 

I would maybe give it another go from ‘factory reset’ using a reset S2 App, as they are S1 compatible according to this link:

https://support.sonos.com/en-us/article/sonos-s2-compatibility

If no joy after that then it maybe best to submit a Sonos system diagnostic report from within the Sonos App and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can perhaps suggest to resolve the matter.

Mr. T
Userlevel 7

Connect the IKEA speaker to your router then try to downgrade it. If successful, repeat for the others.

H

SOLVED! 
 

After gerning in contact with support I got the issue solved.

My guide:

  1. I rebooted the router (don’t know if it is needed)
  2. I connected the speaker with cable.
  3. I deleted the S2-app and all data.
  4. Reinstalled the app.
  5. Resat the speaker (play/pause and + while power on).
  6. Opened the S2-app and chose to downgrade.
  7. Repeat for next speaker.

I found that there has to be a s1-Unit on the network too.

Ken_Griffiths

SOLVED! 
 

After gerning in contact with support I got the issue solved.

My guide:

  1. I rebooted the router (don’t know if it is needed)
  2. I connected the speaker with cable.
  3. I deleted the S2-app and all data.
  4. Reinstalled the app.
  5. Resat the speaker (play/pause and + while power on).
  6. Opened the S2-app and chose to downgrade.
  7. Repeat for next speaker.

I found that there has to be a s1-Unit on the network too.

Thanks for reporting back here - that’s really helpful and glad you have got everything sorted. 👍

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