Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 3,200 Topics
  • 15,842 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3200 Topics

D
DenisSContributor I
asked in Speakers

Era 100 cut power via remote wall outlet

Hi all,  To be more energy efficient I would like to use a remote wall outlet so I can cut the power with a Bluetooth remote.Can this repeatedly damage the Sonos speaker?There is no  is energy save option for this type of speaker. cheers, Denis 

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N
1 month ago
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BrianJEnthusiast I
asked in Speakers

So - why do Sonos speakers just disappear then?

Listening happily to Paradise on new Sonos 5.  Picked up phone to see who that last song was by and the speaker had gone (but still playing). Both speaker and phone in same room. Really can't bear the thought of yet another IT faff with all that rebooting business. Going next door to my trusty Quad / KEF setup. Why do these things just go? Everything else in the house fine.

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controlav
2 months ago
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MO92119Trending Lyricist I
asked in Speakers

Volume setting when playing something is not applied

I set my Era 100 to 30% Autoplay Volume. When I start my Chromebox at night, it connects automatically, and the volume is set to 30%.On the next morning, I want to listen to (quiet) music when I’m working. I select a station and select the speaker (SONOS Büro); the volume is still at 30% (picture 1).I change the volume to 2% and click on “Play” (picture 2).The speaker starts playing, but on 30% (picture 3)! This can only be a bug. Please look into this, thank you very much! Picture 1​​​Picture 2 Picture 3  

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M
2 months ago
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liverkingContributor I
asked in Speakers

Sonos EMF

On Sonos products does turning off the wifi turn off the wifi card? Trying to see if Sonos Arc and Sub gen 3 give off radiation and EMF’s when wifi is disabled. thanks

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jgatie
4 months ago
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Curious GeorgeContributor I
posted in Speakers

Sonos Play 1 component identification

I have a Sonos Play 1 which is missing resistor R526 from the main board (don’t ask!)  I need to know the value of his single resistor to restore the speaker to working condition, which I’d very  much like to do. Does anyone at Sonos have access to the schematics? (Someone must have!) If so, determining the correct value of this resistor should be an easy task, and would not violate any trade secrets.  Alternatively, does anyone have a main board on which they could use an ohm meter to actually measure the value in circuit? Any help with my mission would be greatly appreciated!!  Thank you!

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buzz
2 months ago
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Capt.MikeBContributor I
asked in Speakers

2nd hand Beam Gen2 can not get registered

Hey fellow Sonos fans!Got myself a 2nd gen Beam from someone on the web, was factory reset, connected it when home and started the process to add to my home system and it goes as far as adding it to a room but saying that it can't be used until it gets registered - which it continuously fails to do.Tried wifi, ethernet, no difference - actually no, there is a difference, when trying with ethernet, the chime with pin is not audible; when trying on wifi, it is but doesn't work. go figure - any help is appreciated as I'd hate to learn i got an expensive paper weight :(if this helps:Sonos OS: S2Version: 16.1.1 (build 78152020)Hardware Version: 1.35.1.6-2.1Series ID: A200Best,

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K
5 days ago
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paulfieldingContributor II
posted in Speakers

Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower.  Response time is horrendous.  I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar.  Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues.  I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on.  I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest.   I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

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C
18 days ago
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Jcoll21Contributor I
posted in Speakers

Era 300 front driver off in surround - topics being closed

Just wanting an update on this topic. I see requests for this are going on a year old and all topics relating to it are being closed for comments. Is this a feature that is being worked on? I recently bought 2 ERA 300’s and now debating returning them after finding this out. Like others have said I paid for 6 drivers and want to be able to use 6 drivers. Is there any updates on this concern that many customers seem to share?

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jgatie
27 days ago
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Opus1Contributor I
asked in Speakers

Hisense 90L5HD with 3x Era 300 and Sub (Gen 3)

Hello everyone,My 3 ERA 300s and the sub are connected to my Hisense 90L5HD via Bluetooth. It also works in principle. However, the sound output itself is pure horror. Flat and pale sound output. Is it possible to adjust and improve the sound output in the Sonos app or in any other way? Or do I need an additional soundbar for a good sound experience?Kind regards, Opus

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Airgetlam
18 days ago
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Alan MeadAvid Contributor III
asked in Speakers

Adding a Roam to a stereo pair of One SL's

I have a stereo pair of One SL’s that are on the mantle of our electric fireplace in a living area section of kitchen, dining and living room area. The entire space is probably around 400 sq feet. Anyway, in adding a Roam into the mix do I add it to the existing stereo pair? Or do I simply call the Roam by a different room name and link them together? Also, if I added two Roams would I link as two stereo pairs? I want to add the Roam to have a portable speaker for occasional travel and use on our patio.Thanks,Alan

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A
15 days ago
PageB80
PageB80Contributor I
asked in Speakers

Era 300 case vibrating

Hey everybody, I purchased the Era 300 a few days ago and I absolutely love it, except for one thing that is driving me nuts: I listen to bass heavy music and it seems the case is vibrating quite often when I’m playing music. This is one of my most hated things as it just ruins the sound, even though I found the sound from the Era 300 to be excellent. This one thing is ruining the speaker for me and I want to know if this is common with this speaker, or if something in the build quality might be off and I need a replacement. I have it sitting on a turntable stand if that helps at all. If I put my hand on top of the speaker, the vibrating stops so I know the speakers themselves are fine. Anybody have any solutions? I appreciate the help!

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PageB80
8 days ago
Jonski489
Jonski489Contributor I
asked in Speakers

sub mini losing connection

My sub mini runs with 2x one SL’s.  Problem is every day, sometimes 3 times a day, it asks me if I want to add it to a trusted network.  It is the same network everything else Sonos related is on.  This is driving me mad. Any ideas?

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Corry P
2 months ago
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MykisContributor I
asked in Speakers

Unable to link Sonos to the app

My Sony tv unable to play any sound on the sonos Beam. I have tried changing the HDMI cable, made sure that its connected to ARC. But the new app is not letting me link to the Bravia SYNC I have now reset my whole sonos system consist of 2 sonos one SL, a sub mini and a beam. But the new app is not letting me Link my sonos devices to the app each system gives different error as attached”There was a problem adding your Beam to your system. Try again later.”“Your Sonos One SL has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.”“Sign in as the System Owner The system owner must be logged in.Please log out and have the owner login.”i in-fact am the system owner and the product is registered on my account am i just supposed to wait until sonos fix its app to use my system ???? please help

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C
6 hours ago
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ObiobanContributor II
asked in Speakers

My 4 year old seems to be able to overide the 70% volume limit I put on here One SL-- why?

Whole house is done up in Sonos, including a One SL for my 4 year old daughter.  … which she likes to set the volume to max, and then put her face directly in front of the speaker. Not good.  I have attempted to set the volume limit in the app to 70% for her speaker, but when she uses the on speaker controls it seems to blow right past that limit. Is there any way to actually limit her to 70% max volume? Thanks!

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G
3 months ago
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ScanTheManContributor I
asked in Speakers

making a stereo pairing between my Play 1 & One SL

I have these two speakers on the same network but cannot seem to make a stereo pairing with them.... both are switched on. What's happening? 

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Schlumpf
2 months ago
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mikehuggContributor I
posted in Speakers

When on Vacation

When I take a long vacation, I leave my Sonos speakers plugged in.  Is that OK

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controlav
1 month ago
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fms95032Contributor I
asked in Speakers

Audio just randomly stops - interference?

This is an ongoing issue Sonos support ticket number ********. Two rooms, one with an Arc, base and surrounds, and another room with Beam, base and surrounds. The Arc and Beam are wired directly to the router. When playing music (Apple Music, Sonos app, Pandora, local files, etc.) the Arc stops playing, then the Beam, then the player shows it’s not playing.I’ve restarted, rebooted, changed wifi channels, wired as many wifi sources or turne them off as possible.Since the last incident of the music stopping - when switching the router to channel 11 - the system worked fine for 8 days (I thought this was solved as it was the longest issue-free run in since this started happening in early January 2024) - no! today, the music stopped same symptoms as before.I’m out of options to try that I know about.Ran diagnostics within a minute or two of the music stopping - 1663922707.Any suggestions on what else to check and/or try to resolve this issue? thanks,Fred Moderator Edit: Removed Case number

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F
3 months ago
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ha1292Contributor I
posted in Speakers

New app nightmare

So after getting the app update yesterday my Sonos system is now destroyed. The new app does not work - could not play anything, would not connect to my music library. Tried resetting the app - this did not work. Have just reset the entire system, reset teh speakers and now it is even worse as I cannot re-connect the speakers! Waht the f*** is going on?Please can you revert to the app that was working perfectrly well on Tuesday? I now have 2 speakers that I may as well throw in the bin.Can anyone recommend another decent speaker system as I fear Sonos has just shot itself in the foot...

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S
3 days ago
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tolberttContributor II
asked in Speakers

Internal Cable for Sub

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

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Stanley_4
9 days ago
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KaveTrending Lyricist I
asked in Speakers

About to leave sonos

We have been using Sonos for 8 years now. We started with Play 1 and Play 5. At the moment we have about 10 Sonos devices, Move and play one mostly. Last year has been awful, disconnects, app wont see all devices etc. For the last two months it seems updates fails and need to be tried three to four times before they applies. We have a solid Wifi with two Unifi APs. Three sonos play one are connected using ethernet, rest is wifi.Any idea before I replace it with something else?

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Stanley_4
2 months ago
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MissionspartaEnthusiast II
asked in Speakers

Every Update Gives Fail Error But Works

Anyone know why every single update I have to run twice we because of a a fail/try again error, and then the second time fails, shows a disconnected sub (using arc, sub and 300 surrounds), but then when checking the app, the latest update is there and appears everything is working. These are the screens I get for the first and second fail.  

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Dogdad
3 months ago
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Nico SenerContributor I
asked in Speakers

cant sign in to amazon when adding alexa

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

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A
6 hours ago
A
ArchgroupContributor I
posted in Speakers

Number of Speakers in a Room?

Do I need more than one speaker in a room for the best sound experience?

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buzz
3 months ago
C
ctifferContributor I
asked in Speakers

Sonos one won't connect.

I purchased two Sonos One speakers and like any relatively new Sonos product, they are an absolute nightmare. It took about 90 minutes to get the first one to connect. The original connection attempt failed. There is no way to reattempt a failed connection. The message on the App is that the speaker is already set up....but it is not.

6
F
4 years ago
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ryanrwatson100Contributor I
asked in Speakers

Sonos:1 stuck on white light, wont factory reset, not recognized by sonos app

I have 6 sonos:1 and a sonos:3. Suddenly one of the sonos:1's is no longer on my list as a speaker on desktop app or phone. Has a solid white light. When I unplug and wait 30 mins and plug back in, still solid white light. I tried the factory reset by holding the "play/pause" button while plugging in the speaker, but still just have a solid white light. What is the solution? Why wont it factory reset?

6
Ken_Griffiths
4 years ago
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