Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 3,188 Topics
  • 15,794 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3188 Topics

B
BBoochContributor I
posted in Speakers

hacked speaker - it was awful

My sonos speaker suddenly emitted the most terrible sound I can ever think of. It was SOO loud and in the middle of my very wonderful evening, I could not barely get it to stop. literally causes me some PTSD.  I'm not a wimp either.I realized my sono speaker was hacked. This happened on February 5th 2023 about 1:00 a.m. Why would someone do this and is this being addressed by sonos or whomever tech company's security hole this belongs to. Anyone have answers? This was not a small issue, it was terrible. 

6
Ken_Griffiths
8 months ago
T
thebobbydigitalAvid Contributor I
asked in Speakers

Play 5 can no longer connect to wifi

I’ve had a Play 5 gen 2 for 5+ years working without issue.  Last 2 months has been hell for me because it just suddenly stops working and no longer connected (and not seen by app).  I’ve tried factory reset a dozen times and I’m able to set it up, but then the app warns me I may have to restart the speaker if it’s not seen in app. I do that and it’s not resolved.  When network cable is unplugged:Play 5 no longer appears as available in the app ('System' page as well 'About My System') Play 5 no longer plays any music l when I press the play button Play 5 appears in the Airplay list on my iPhone, but actual Airplay connection appears to fail App function 'Find Missing Products' is unable to retrieve App function 'Manage Networks' brings mixed results, only once out of several attempts I managed to get connected to wifi (router lists IP address) ... but the device did not end up in the 'System' page and after restart it was no longer connectedI’m so frustrated! Can someone help? my diag

6
Airgetlam
1 year ago
G
GuduleContributor I
posted in Speakers

sonos move qui ne s allume plus

Bonjour la communautéJ ai une paire de sonos move qui ont à peut prêt 1 mois, une des deux à depuis hier le voyant assistance vocale allumé en fixe mais la sonos n est plus reconnue par l app et ne s éteint ou ne s allume plus..y en a marre:(

6
S
3 months ago
D
Dave76Contributor I
asked in Speakers

BBC Sounds on Play1

I have followed the procedure to get BBC Sounds listed as a music service for my Play1 but it never appears in the list. I have deleted the Sonos app, reloaded it, switched my phone off and on again, updated my Sonos via the app but there is still no sign of BBC Sounds!  I read that I need to ensure that everything is setup for the UK in my profile....can't find "my profile" anywhere in the app. Has anyone any idea or suggestions as to why I can't get hold of BBC Sounds?

6
R
1 year ago
L
ld2023Contributor I
asked in Speakers

sonos system

We have 50 play 5 speaker in 1 big villa how can we use in 1 system it is only 32 speaker for 1 system

6
controlav
1 year ago
L
loftii18Contributor I
asked in Speakers

Sonos One SL will not connect to the app

I recently bought 2 Sonos One SLs. I was able to set the system up and my phone was able to connect to them. However, every subsequent time I try to open the app it continues to load and then has me go through the whole setup process again. I am on the same WIFI network so do not understand why it does not connect automatically. It takes about 10 minutes to go through the connect process of finding the speakers, reentering the WIFI password, etc. I have deleted the app and then reinstalled it several times. I have gone through this process several times and it is making me rethink the purchase.My wife does not have the same issue and is able to connect automatically.  Given the price, it is extremely frustrating that these speakers do not connect automatically to the app when I open it. 

6
L
1 year ago
N
nicoprestoContributor I
asked in Speakers

Sonos Beam Gen 2 and Roam SL Won't Play Spotify Music

I own 3 Roam SL’s and 1 Beam gen 2. Setup went fine and I can play music on Spotify *most* of the time without problems. About 10% of the time, I am unable to connect to any of the speakers. I can see the Sonos speakers in Spotify but when I select them (in a group or separately) Spotify says "connecting" for a few minutes then fails. All devices are on the same wifi network. I've tried turning them on/off, resetting the router, rebooting my phone without success. Both apps and speaker firmware are updated. Looking at others posting about similar problems, none of the suggested steps seem to work. The only thing I can think of is a problem with the WiFi, but all other devices remain connected to the network when the Sonos speakers won’t connect.

6
N
1 year ago
Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Speakers

Stereo Drops

Todays issue. Left channel fine, right channel drops. Right channel is directly across room, direct line of sight, to router. Ten feet, max.Diagnostic 127574263.This happens pretty frequently.

6
Alonzo Mosley
1 year ago
J
JackInBrooklynTrending Lyricist I
asked in Speakers

Left Speaker Louder Than Right

I have a pair of Play 5 speakers (old version) set up as a stereo pair.  The left speaker is noticably louder than the right.  The balance is set to the center. I separated the pair and the left speaker still sounds louder. Any thoughts on how to resolve this? Thanks, John

6
bockersjv
1 year ago
C
cherry0Contributor I
asked in Speakers

SONOS 5 Gen 2 share with SONOS controller 2 and hard wired connect 1 jack plug

Hi - Can you share a Gen 2 SONOS 5 speaker with Gen 2 Controller (for general use) and Gen 1 controller connected *via the jack plug* for occasional use ? I want to use the Gen 1 controller and Gen 1 CONNECT hard wired and fitted to my turn table AND when that’s not in use use the Gen 2 controller on the SAME 5 Gen 2 speaker - without having to unplug the jack plug ?   Thanks in advance.       

6
C
1 year ago
T
the_bart123Contributor II
asked in Speakers

No Google Assistant in Sonos app

Hallo everyone, After DEEP searching internet I did not find any usable information with same problem as mine. So I live in UK so Google Assistant is supported. I have Sonos One Gen 2. EVERYTHING updated to latest possible date. I’ve managed to add Sonos Speaker in Google Assistant app on iPhone - and I even been asked for Sonos login and password. Sadly Sonos Tutorial does not work or even is messed up and confusing. Sonos failed at first point 1. From the Settings tab, tap Services & Voice > Add a Service under Voice. Choose Google Assistant and tap Add to Sonos.-------→ there is no such an option there - “Add Service” is ONLY under Music & Content and there is no such a thing as Google Assistant there - just Music stations - just under “Voice assistant” there is “Add a Voice assistant” and I have just Sonos Assistant only there.

6
T
1 year ago
A
agstony
posted in Speakers

trueplay problem with sonos 5 speakers

Hi I have just bought two new Sonos 5s and there’s a problem .I have paired them and trueplayed them.the left speaker sounds great and the right speakers sounds crap There’s a massive imbalance between the two speakerswhat do I do ?

6
T
1 year ago
A
amattasAvid Contributor I
posted in Speakers

Apple Music Atmos on ARC but not Era 300

So I think I’ve encountered a bug, and wanted to share in case anyone else sees this (or hopefully someone from Sonos engineering sees it).If I play Apple Music in Atmos on my Home Theater (ARC+Amp+Sub) I get a nice little Atmos icon in the app showing me I’m listening to spatial music. If I try to play the same Apple Music track on my Era 300’s (Era 300 Stereo Pair + Sub Mini) I don’t get the same icon. To troubleshoot I tried to drop the sub, and also unpair the stereo pair, and I still don't get the little icon. So the next thing I tried was comparing the same track played from another music service (Pandora in this case) to see if there is a noticeable difference. There seemingly was.So I believe this is a UI bug where the Atmos icon isn’t showing up for the Era 300s versus it being an issue of Atmos not working. 

6
T
1 year ago
H
HamiltodContributor I
asked in Speakers

sonos beam not connecting wirelessly

Sonos beam 1st gen suddenly stopped working wirelessly. Can’t locate on Sonos app and can’t discover on Spotify app thru AirPlay. I also noticed the light by microphone button doesn’t light on when pressed. Not sure if it’s related….I tried factory reset on beam and uninstall / clean install Sonos app on my iphone. Only way the damn thing works if it’s wired to router thru ethernet cable which is not feasible in the location i want to utilize. Haven’t changed any passwords etc. Please help! Thank you 

6
B
3 months ago
F
flashbulbContributor I
asked in Speakers

Stereo pairing Sonos Five with mixed orientation

I currently have my Fives paired (L & R ) in vertical orientation but would like to flip one to the horizontal to better fit a shelf.  Any concerns about having them in different orientations?  Yes, I should just try it, but I don’t want to start moving stuff around if it’s a bad idea.  TIA

6
K
10 months ago
R
RBlozContributor I
asked in Speakers

2022 75” Samsung TV - work with Play 1 & 3 speakers?

Hello,Is there a way to get my Samsung TV to work with Play 1 & 3 speakers wireless without adding a sound bar? I have no room for one.  Thank you  

6
Airgetlam
1 year ago
C
CLDeakinContributor I
posted in Speakers

Sonos bringing network down

Hello,In case anyone has a network problem, this is my story.My Sonos 4xSpeaker (1), connect:Amp, mini Sub, Sub and playbar all working fine.Go on holiday for 10 days return and home network down all of Sonos, Alexa, light bulbs, computers, iPhones and iPads.  Restart router, no change.  Ring broadband service provider and issue my side.  Disconnect all Ethernet cables from router and WiFi bursts into life.  Connect cable Wi-Fi network performance very poor and things not really working.  Over next few hours, swearing and shouting discover that if I disconnect all Sonos devices network good.  As soon as I add one it’s down.Factory reset one and add it to system home network stays up.  Several hours later having tested every Sonos device, with the exception of the playbar and mini-sub they all needed factory resetting. I have no idea as to the cause or reason but if someone else has a network problem try this.

6
C
1 year ago
C
closibleyContributor I
asked in Speakers

Set-up Play:1

“There was a problem linking your Play 1 to your account”.      I am incapable of progressing beyond this message in my attempt to set up my system.   Help please. 

6
C
1 year ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Speakers

Every Speaker Sporadically Comes and Goes...

...but especially the Play 3 on the right channel of a stereo pair.Connect, four Play 1’s, two Play 3’s. The Left Play 3 is wired.Sirius and TuneIn had been fine all week.Last night, Amazon music started dropping sporadically.Today, Amazon and Connect both drop sporadically all over the apartment.I have swapped red and white cables on every piece of equipment up to and including the Connect, so I presume the Right channel dropping while listening to Line In is NOT an input issue.I have spent the last 90 minutes rebooting my system.When I try changing channels, every wireless speaker disappears. So I have brought each one from its locations, brought them to the living room, wired them, rebooted, and slowly they’ve been re-recognized by the system. This has happened twice.Right now the Connect and the Left Play 3 are both wired, and the sporadic dropping continues. (Long term the only device that can remain wired is the Left Play 3.)Diagnostic tickets 138353271369349562I believe the firs

6
Alonzo Mosley
1 year ago
Z
Zekeydog731Contributor I
asked in Speakers

sonos one SL disappearing from app

I got a new sonos one and it connects to the app fine. Then all of the sudden when I exit out of the app then open it back up the sonos one is not listed in my system. It happens on everyone’s somos app in the house and I thought it was a product problem so I exchanged it. But it is still happening. I tried to turn off my router and then set up all systems again and it is still not working. So every time I want to use it which is a lot I have to factory reset it and set it up again.

6
D
3 months ago
R
RodgerJContributor II
asked in Speakers

S2 wants to connect to Play 5 Gen 1

I have a Sonos Arc and Play 1 connected to S2. I also have a Play 5 Gen 1 connected to S1. Both are connected to the same network When I connect to S2, it keeps suggesting that I connect connect the Play5 or open S1. This simply prevents me from listening to the Arc. How can I prevent this message from showing and thus blocking my listening. Disconnecting the Play 5 does work, but is not really practical.Sonos report number 1415913151 Moderator edit: combined posts

6
Corry P
1 year ago
F
FMTContributor II
posted in Speakers

conventional speaker

Is there some module or will there ever be some module that could connect to conventional speakers so that they too can be used wirelessly like all the Sonos products?

6
Corry P
1 year ago
M
Martin1970Contributor I
asked in Speakers

picture of buttom

I am Selling my Sonos one sl.buyer is asking for picture of the buttom. Does anybody knows why?

6
Airgetlam
1 year ago
D
davidarndtContributor I
asked in Speakers

multiple wifi networks

I have two wireless networks, one that connects to the internet and then google mesh that connects my house. I have NEVER set up my Sonos on the router that connects the internet to the house, only on my mesh system, so how and why are Sonos speakers and the amp connecting to a wireless signal they were never set up on?  After disconnecting these devices & removing that system from my acct, and reconnecting to the mesh signal, why are they reverting back to the removed account?

6
buzz
1 year ago
B
bimfi122Contributor I
asked in Speakers

Sonos Boost Not connecting

I have a SONOS system consisting of 4 Play:1 devices and a SONOS Boost device. These have all been working fine until I went from the typical WI-FI system on my modem, to a mesh system. I finally got the Play:1’s to work, but for some unknown reason, the boost will not connect. I have tried numerous times. After each attempt, It would say “Your mobile device couldn’t connect to your Boost. Make sure the Boost is connected to power”. I don’t know why it has to be so difficult! Everything is says to do is already being done!I have tried so much, that I don’t even think this Boost is necessary anymore. I thought I needed it to boost the wifi signal to each device, but not sure anymore

6
buzz
3 months ago
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