trueplay problem with sonos 5 speakers

6 replies
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Hi I have just bought two new Sonos 5s and there’s a problem .

I have paired them and trueplayed them.

the left speaker sounds great and the right speakers sounds crap

There’s a massive imbalance between the two speakers

what do I do ?

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nik9669a

Senior Virtuoso

How was it pre-Trueplay? Swap them over, run Trueplay again, and see if the problem stays with the same speaker. If it is, try generating a diagnostics and contact Sonos support.

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agstonyAuthor

Yes done all that lots of people having same problem as I have Sonos support no help whatsoever. Time to move on unfortunately

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nik9669a

Senior Virtuoso

Yes done all that lots of people having same problem as I have Sonos support no help whatsoever. Time to move on unfortunately

Why ask “what do I do?” in your first post? You seem to have already made your decision.

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nik9669a

Senior Virtuoso

I posted then found Sonos community forum after . If you haven’t anything constructive to add keep it shut

Based on your first post in these community forums, and the limited information you provided, my first response was constructive.

Good luck, whatever your decision to keep or return the speakers may be. I’ll not contribute further to your questions.

A

agstonyAuthor

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Tom.wallek

Lyricist II

Share your frustration, and it’s good to see a fix is in the works. Had the same issue on my stereo pair of Play:5 Gen2’s. Ridiculous that a problem like this is happening on speakers of this price point. Hopefully this fixes it. Let me know if it works for you!

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