Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 2,949 Topics
  • 15,147 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2949 Topics

V
VonbContributor I
asked in Speakers

Play1 S2 to S1 downgrade

I need to reset 2 of my Play1 units.These are 'seen' in my Sonos 2app.I have factory reset the units but when the app tries to rewind to S1 it states it cannot find them see pic.I have tried physically connecting via a ethernet cable still with no success 

7
Corry P
4 months ago
D
DenisSContributor I
asked in Speakers

Era 100 cut power via remote wall outlet

Hi all,  To be more energy efficient I would like to use a remote wall outlet so I can cut the power with a Bluetooth remote.Can this repeatedly damage the Sonos speaker?There is no  is energy save option for this type of speaker. cheers, Denis 

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N
1 month ago
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BrianJEnthusiast I
asked in Speakers

So - why do Sonos speakers just disappear then?

Listening happily to Paradise on new Sonos 5.  Picked up phone to see who that last song was by and the speaker had gone (but still playing). Both speaker and phone in same room. Really can't bear the thought of yet another IT faff with all that rebooting business. Going next door to my trusty Quad / KEF setup. Why do these things just go? Everything else in the house fine.

7
controlav
2 months ago
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MO92119Trending Lyricist I
asked in Speakers

Volume setting when playing something is not applied

I set my Era 100 to 30% Autoplay Volume. When I start my Chromebox at night, it connects automatically, and the volume is set to 30%.On the next morning, I want to listen to (quiet) music when I’m working. I select a station and select the speaker (SONOS Büro); the volume is still at 30% (picture 1).I change the volume to 2% and click on “Play” (picture 2).The speaker starts playing, but on 30% (picture 3)! This can only be a bug. Please look into this, thank you very much! Picture 1​​​Picture 2 Picture 3  

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M
1 month ago
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hapinsacks15Contributor I
asked in Speakers

Please help me understand how sonos fails so i can mitigate

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network.  Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: ​Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

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controlav
8 days ago
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liverkingContributor I
asked in Speakers

Sonos EMF

On Sonos products does turning off the wifi turn off the wifi card? Trying to see if Sonos Arc and Sub gen 3 give off radiation and EMF’s when wifi is disabled. thanks

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jgatie
3 months ago
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Curious GeorgeContributor I
posted in Speakers

Sonos Play 1 component identification

I have a Sonos Play 1 which is missing resistor R526 from the main board (don’t ask!)  I need to know the value of his single resistor to restore the speaker to working condition, which I’d very  much like to do. Does anyone at Sonos have access to the schematics? (Someone must have!) If so, determining the correct value of this resistor should be an easy task, and would not violate any trade secrets.  Alternatively, does anyone have a main board on which they could use an ohm meter to actually measure the value in circuit? Any help with my mission would be greatly appreciated!!  Thank you!

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buzz
2 months ago
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paulfieldingContributor II
posted in Speakers

Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower.  Response time is horrendous.  I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar.  Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues.  I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on.  I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest.   I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

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C
5 days ago
J
Jcoll21Contributor I
posted in Speakers

Era 300 front driver off in surround - topics being closed

Just wanting an update on this topic. I see requests for this are going on a year old and all topics relating to it are being closed for comments. Is this a feature that is being worked on? I recently bought 2 ERA 300’s and now debating returning them after finding this out. Like others have said I paid for 6 drivers and want to be able to use 6 drivers. Is there any updates on this concern that many customers seem to share?

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jgatie
14 days ago
O
Opus1Contributor I
asked in Speakers

Hisense 90L5HD with 3x Era 300 and Sub (Gen 3)

Hello everyone,My 3 ERA 300s and the sub are connected to my Hisense 90L5HD via Bluetooth. It also works in principle. However, the sound output itself is pure horror. Flat and pale sound output. Is it possible to adjust and improve the sound output in the Sonos app or in any other way? Or do I need an additional soundbar for a good sound experience?Kind regards, Opus

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Airgetlam
5 days ago
A
Alan MeadAvid Contributor III
asked in Speakers

Adding a Roam to a stereo pair of One SL's

I have a stereo pair of One SL’s that are on the mantle of our electric fireplace in a living area section of kitchen, dining and living room area. The entire space is probably around 400 sq feet. Anyway, in adding a Roam into the mix do I add it to the existing stereo pair? Or do I simply call the Roam by a different room name and link them together? Also, if I added two Roams would I link as two stereo pairs? I want to add the Roam to have a portable speaker for occasional travel and use on our patio.Thanks,Alan

7
A
2 days ago
Jonski489
Jonski489Contributor I
asked in Speakers

sub mini losing connection

My sub mini runs with 2x one SL’s.  Problem is every day, sometimes 3 times a day, it asks me if I want to add it to a trusted network.  It is the same network everything else Sonos related is on.  This is driving me mad. Any ideas?

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Corry P
2 months ago
O
ObiobanContributor II
asked in Speakers

My 4 year old seems to be able to overide the 70% volume limit I put on here One SL-- why?

Whole house is done up in Sonos, including a One SL for my 4 year old daughter.  … which she likes to set the volume to max, and then put her face directly in front of the speaker. Not good.  I have attempted to set the volume limit in the app to 70% for her speaker, but when she uses the on speaker controls it seems to blow right past that limit. Is there any way to actually limit her to 70% max volume? Thanks!

7
G
2 months ago
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ScanTheManContributor I
asked in Speakers

making a stereo pairing between my Play 1 & One SL

I have these two speakers on the same network but cannot seem to make a stereo pairing with them.... both are switched on. What's happening? 

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Schlumpf
2 months ago
M
mikehuggContributor I
posted in Speakers

When on Vacation

When I take a long vacation, I leave my Sonos speakers plugged in.  Is that OK

7
controlav
1 month ago
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fms95032Contributor I
asked in Speakers

Audio just randomly stops - interference?

This is an ongoing issue Sonos support ticket number ********. Two rooms, one with an Arc, base and surrounds, and another room with Beam, base and surrounds. The Arc and Beam are wired directly to the router. When playing music (Apple Music, Sonos app, Pandora, local files, etc.) the Arc stops playing, then the Beam, then the player shows it’s not playing.I’ve restarted, rebooted, changed wifi channels, wired as many wifi sources or turne them off as possible.Since the last incident of the music stopping - when switching the router to channel 11 - the system worked fine for 8 days (I thought this was solved as it was the longest issue-free run in since this started happening in early January 2024) - no! today, the music stopped same symptoms as before.I’m out of options to try that I know about.Ran diagnostics within a minute or two of the music stopping - 1663922707.Any suggestions on what else to check and/or try to resolve this issue? thanks,Fred Moderator Edit: Removed Case number

7
F
2 months ago
K
KaveTrending Lyricist I
asked in Speakers

About to leave sonos

We have been using Sonos for 8 years now. We started with Play 1 and Play 5. At the moment we have about 10 Sonos devices, Move and play one mostly. Last year has been awful, disconnects, app wont see all devices etc. For the last two months it seems updates fails and need to be tried three to four times before they applies. We have a solid Wifi with two Unifi APs. Three sonos play one are connected using ethernet, rest is wifi.Any idea before I replace it with something else?

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Stanley_4
1 month ago
A
anders_petersonContributor I
posted in Speakers

IKEA Symfonisk with Apple Airplay disconnects and then speaker unavailable

Hi,When I connect to my IKEA Symfonisk speaker via Airplay from my MacBook Air it only works for a few seconds (maybe minutes). After that the sound switches over to the computer’s internal speakers and the Symfonisk is totally “broken”. Can’t reconnect to it in anyway. The phone app also stopped working. The only thing I can do is to unplug the power and restart. If I try again, I get the same problem…I did find some old post with a similar problem description. There they discussed wifi channel interference/problems - really? How could a product like this (totally wifi dependent) be this sensitive to something like that. /Anders

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A
2 months ago
M
MissionspartaEnthusiast II
asked in Speakers

Every Update Gives Fail Error But Works

Anyone know why every single update I have to run twice we because of a a fail/try again error, and then the second time fails, shows a disconnected sub (using arc, sub and 300 surrounds), but then when checking the app, the latest update is there and appears everything is working. These are the screens I get for the first and second fail.  

7
Dogdad
2 months ago
A
AvisMContributor I
asked in Speakers

sony Bluetooth PS-LX310BT turntable no sound from

Diagnostics number 163658452is there any update yet on the progress of a fix for Era100 connecting to Sony BT turntable but no sound? I’m hoping there is good news very soon or my pair of Era100 will have to go & be replaced with another brand of speakers.

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Stanley_4
3 months ago
A
AmonxContributor I
posted in Speakers

upgrade 30% off

Hi, I bought at the same time a SONOS 3 and a SONOS 5 speaker. Both are well registered on my SONOS account. I need to change my Sonos 5 Gen 1 which is not compatible with the new SONOS system and I want to use he 30% discount upgrade program. For a bug reason that cannot be explained by SONOS for weeks, the offer is available on my account for the SONOS 3 and not for my SONOS 5. The Sales representative does not give any help to solve the problem. I am considering contacting a lawer to sue SONOS on the principle since I bought this speaker, ii is well registered and I am entitled to benefit  from this offer. I am incredibly surprised how SONOS treats its customers who want to be faithful to SONOS and buy a new product and I will protect my rights and those of the customers whatever it costs me.   

7
S
3 months ago
A
ArchgroupContributor I
posted in Speakers

Number of Speakers in a Room?

Do I need more than one speaker in a room for the best sound experience?

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buzz
3 months ago
C
ctifferContributor I
asked in Speakers

Sonos one won't connect.

I purchased two Sonos One speakers and like any relatively new Sonos product, they are an absolute nightmare. It took about 90 minutes to get the first one to connect. The original connection attempt failed. There is no way to reattempt a failed connection. The message on the App is that the speaker is already set up....but it is not.

6
F
4 years ago
R
ryanrwatson100Contributor I
asked in Speakers

Sonos:1 stuck on white light, wont factory reset, not recognized by sonos app

I have 6 sonos:1 and a sonos:3. Suddenly one of the sonos:1's is no longer on my list as a speaker on desktop app or phone. Has a solid white light. When I unplug and wait 30 mins and plug back in, still solid white light. I tried the factory reset by holding the "play/pause" button while plugging in the speaker, but still just have a solid white light. What is the solution? Why wont it factory reset?

6
Ken_Griffiths
4 years ago
Edward R
Edward RRetired Sonos Staff
published in Speakers

Factory Reset: What you need to knowF.A.Q.

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you should know first.    What a Factory Reset is Not:    A cure for skipping music. The majority of cases where music is cutting out or skipping are caused by interference in the WiFi environment (Even if everything else seems fine, and yes, even if you seem to have good bandwidth in that room). Sending music from room to room (or device to device), is rather demanding. Just because one device works fine, it doesn’t mean that all others will as well. Location, distance to router, devices nearby, there are many things that can influence a WiFi device and its ability to effortlessly send and receive information.    The solution for a room disappearing from the app.  Factory resetting your speaker to solve this problem is rarely (almost never) the answer. You would be better served by doing an evaluation of your network environment, to ensure there is no

201846
Edward R
4 years ago
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