Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2939 Topics

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Riz513caContributor I
asked in Speakers

How do I add my Play 5 to an existing “Room” but still be able to use seperately if I want?

Hey Folks,  Sonos Newbie here. I have my living room set up with an Arc, two 1s and a sub. I later bought a Play 5 and set it up to play separately on my patio.  So I currently have: Living Room & Deck Speaker displaying separately in the App.  I’d like to add the Play 5 to my Living Room to be able to play the same music simultaneously in the Living Room and on the patio but still be able to use the 5 by itself when I want.  Any direction would be appreciated. Thank you all in advance for your help 😊👊🏽

3
R
4 months ago
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MrPeebs76Contributor I
asked in Speakers

Pairing

Hi, I have a Beam & 2 new Fives, all work fine separately and the fives work as a pair fine, but when I group them with the Beam they don't seem to sync up correctly 🤷 any ideas?Update, it seems to be fine when I group them when playing Spotify just when I group them to watch the TV there's an issue.

7
J
4 months ago
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bopet002Contributor I
asked in Speakers

Station Favorites Folders

I have been trying to create folders for Favorited radio stations as most services have but cannot find it in Sonos.I have seen this question being asked for years and Sonos replying they will look into a solution for it. Any upates on this onging issue? It doesn’t seem that big of an ask.

1
Stanley_4
4 months ago
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AnthonyDrewContributor I
asked in Speakers

symfonisk not recognized by s1 app

i have 3 symfonisk speakers in my house and none will sync to app. the s1 app will not find them and the older app cant find my music library. is there a way to just start from scratch? like i just purchased all 3 speakers and are setting up new??

1
G
4 months ago
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bill144Contributor I
asked in Speakers

Sound Distortion with my Playbar and AppleTV

I watch tv through my Apple TV and sound through Sonos Playbar. Getting an echo sound from the Playbar in all modes (AppleTV, YouTubeTV, and other streaming services). Never had this issue before and nothing has changed in my settings. I’ve tried many things and even called Sonos Support as well as Apple. No resolution. 

4
buzz
4 months ago
stek
stekTrending Lyricist I
asked in Speakers

stereo pair between one gen2 with one sl and voice assistant

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

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Ken_Griffiths
4 months ago
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Walter ferroContributor I
posted in Speakers

no puedo emparejar dos sonos five en stereo

No puedo emparejar dos sonos five en modo stereo

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Airgetlam
4 months ago
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badum_tshhhContributor I
asked in Speakers

New router, 2 x play 3 and 1 x playbar don't work

Hi all.Hopefully someone who has been through this can help. BT router needed to be replaced so have a new SSID/password.Since then neither of the play 3s nor the playbar have worked wirelessly via the Sonos App.I managed to get 1 play3 working when hardwired but could not then get the other speakers connected. As soon as the cable was removed, it stopped working.The playbar works when connect to TV via optical, but no wireless streaming.I’ve been through the set up process multiple times, factory reset all speakers, followed the steps in the app etc. but I’ve got nowhere.I’m not unfamiliar to the world of tech but this has got me borderline raging. Can anyone help me? Where am I going wrong with all of this.I feel like the best thing would be for the system to be completely removed from my account, for the speakers to be factory reset and for it all to be done fresh. Is this possible?Ta

6
106rallye
4 months ago
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HuddoContributor I
asked in Speakers

One SL keeps removing itself from my system

I’ve got a One SL speaker that keeps removing itself from my system. This happens a lot! So every week I’m having to reconnect the speaker from the start, by setting it all back up in the app.  I’ve got a Beam with 2 One SLs as surround sound and those don’t have this problem, likewise the Move and Roam I have are also fine.  It’s just this single One SL that is in another room that has the problem.  Has anyone else experienced this and had it fixed?

3
Stanley_4
4 months ago
F
Fitzsi17Contributor I
asked in Speakers

connectivity

I recently added an Era 100 and an Era 300 to my system. It seems every day I need to reset them in order to see them on the app again. I have a port and 2 beams with no problems. Everything is on the 2.5GHz band other than the Era 300. It’s is on the 5G. Could this be a problem?

2
controlav
4 months ago
L
LoutechContributor I
asked in Speakers

Inability to Play Music Stored on My Phone on My Play 1 and One XL - I Feel Abandoned!

Dear Sonos,I am bitterly disappointed that you've taken away my ability to play music stored on my phone directly to my Sonos Play 1 and  Sonos SL One wireless speakers. The only reason I bought Sonos wireless speakers over any other speaker was to have that ability and now it’s no more. Sonos has decided to put relationships with 3rd party streaming apps like Spotify and Apple Music over an individuals’ ability to play music stored on their phone. I don’t want a streaming music subscription., I don’t want any 3rd party apps. I just want to stream my music which I’ve stored on my phone for decades. Besides, the music I love does not exist on these 3rd party streaming apps. There is no reason why Sonos cannot accommodate both preferences - play music stored on one’s phone and the streaming brigade. These two things are not mutually exclusive. Why sacrifice one for the other. I have decided thar I will return all my Sonos speakers for a refund, including the Play 1 speaker I bought in 20

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Ken_Griffiths
4 months ago
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SMDownesContributor I
asked in Speakers

Sonos SL S1 compatbility

The response that the SL speakers can be set up on a split system, if you have S1 compatible speakers as the rest of your system is unsatisfactory if we don’t want a split system.  We just bought an SL and it won’t play with the rest of our system.  We have two connect amps, one connect and one play 5 speaker.  We wanted a small speaker to add to the kitchen in the house but to run off the same system/controller.  Do you make any products that we can add to this system?  

13
Ken_Griffiths
4 months ago
X
XlandContributor I
asked in Speakers

Play 1 connection issue

HiI have a system that has Arc, sub and era 300 as surrounds 4 sonos 5’s a roam a playbar and a Boost the system uses sonosnet apart from the roam.Now my old Play 1’s were in a cupboard not been used and I have just built an outside cabin that I want to put them in and now for some reason they are connecting to WIFi and not sonosnet. I have factory reset them and they still will not use sonos net like the rest of my speakers. My wifi is not the best thats why I use sonos net

10
Stanley_4
4 months ago
M
MrRellim1970Contributor I
asked in Speakers

Volume Limit won't change

My volume limit is at 70%. When I use the slider to take it back up to 100% it immediately goes back to 70%.App (ios) and speakers are up to date. 

2
M
4 months ago
E
emonu35Contributor I
asked in Speakers

Sonos Beam gen 2 + Sub mini + 2x Sonos era 100 vs AVR setup for movies and music in small bedroom?

I’m planning to get a sound system for my 65” Samsung S90C TV. Torn between an AVR setup with Elac DBR62, Denon X2800H, P10-150-GEM Subwoofer from BK Electronics, and a Sonos Beam 2/Sub mini/Era 100s set.  My room is cubic 2.5x2.5m and 9 feet high. I did some research and found that the Denon X2800H has an integrated room correction feature so it can still sound good in my room. I listen mostly to DJ Sets on YouTube and EDM, Psytrance, Techno, so bass is important to me (without compromising on clarity). I’d also be using the speakers with my phone and TV. Can’t have rears due to the layout of my room. If I went with Sonos, I’d like to use the beam 2 and sub mini for movies, and era 100s with sub mini for music. Is there an easy way to switch between the two?I’d like some help deciding between the two sound systems. I’m also not an audiophile, but looking for the sound system that would deliver the best experience for the music I listen to.Thanks for reading.

1
Stanley_4
4 months ago
M
Mack49Contributor I
asked in Speakers

How to tune a pair of Era 100 speakers using Android?

I have a new pair of era 100 speakers. Using Android & Sonos 2, how do i tune these speakers ?

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Stanley_4
4 months ago
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MageriContributor I
asked in Speakers

Sonos Era wall mount

My Sonos Era 100 wall brackets cannot hold the speaker in place. If you turn the speaker to the side, it falls down as the bracket cannot hold it in place. Is there any solution to the problem?

1
G
4 months ago
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Nathan994Contributor I
asked in Speakers

buying era 100 in America and use in the Netherlands

Hi Sonos,I'm going on holiday in America soon and was planning to buy the era 100's there, so I can use them in the Netherlands. Because of the major price difference, its very tempting to buy them in America. Can I use the era 100's without any problems in the Netherlands? Or is there something I need to take in consideration? Kind regards, Nathan

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N
4 months ago
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JuriJuriAvid Contributor I
asked in Speakers

Unable to update Arc to version 15.11

 

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G
4 months ago
J
Jimcrooks800Contributor I
asked in Speakers

Play:5 reconnect to system

I was gifted a Roam and I wanted to add it to my Sonos system. It is incompatible with S1 - and most of my speakers are the same. In the process of trying to split the system, I disconnected a Play:5 from my system. I tried to reconnect it using the various instructions online. No joy! The reason is that when I go to my S1 Controller on my iPhone and +Add Product, it simply refers me to an Update requirement for my system - to S2. I simply cannot add a product to my existing S1 system. 

1
jgatie
4 months ago
S
sawdin59Contributor I
asked in Speakers

Play 1 won't connect to 2.4 GHZ with TP-Link Archer AX21 router

Cannot connect Play1 speakers to Wifi after upgrading internet service to Spectrum Wifi6. Have replaced Spectrum supplied SAX1V1S router.Can only connect via ethernet cable but router and speakers are used in different locations and I do not want to have one wired speaker. I already have wired speakers; Sonos are for different locations using Wifi.  They are worthless to me if they are not wireless. Have purchased 2 ERA 100’s but have not tried to connect those yet.Equipment:Modem: Spectrum DOCSIS 3.1:  Model E31T2V1Router: TP-Link Archer AX 21 V4.6Phone: Google Pixel 7 Pro Router Settings:Separate 2.4 and 5 GHz bands with separate SSID’sNon-Overlapping Channel 120 MHz802.11b/g/n mixedWPA2-PSKQoS offNot using VPN Have had 3 separate phone calls with Sonos, each over an hour. No resolution. Waiting for email from Sonos for “Level 3” tech support. Any suggestions?TIA!!Dino

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Corry P
4 months ago
K
KeithandrewowenTrending Lyricist I
asked in Speakers

Samsung S22 cannot find Sonos system, but Samsung tablet and Google Assistant can

Hi allI have a multiroom system consisting of;Family Room: Arc connected via ethernet to network and via HDMI to Samsung TV. Also 2 x Symfonisk connected via WiFi acting as rearsKitchen: 2 x Symfonisk connected via WiFi acting as stereo pairLiving Room: 2 x Symfonisk connected via WiFi acting as stereo pairAll of these speakers are linked to Google Assistant accessible via Nest Hubs & speakers. I do not have Google Assistant enabled on the Sonos Arc.The Family Room is exclusively used as surround sound for the Samsung TVI usually control the other rooms via Google voice control (eg, "Hey Google play my rock playing on Kitchen"). This works fine and I can easily skip tracks, pause, stop and control volume via voice commands. If I wish to search for something specific I can bring up the Sonos app on my phone (Samsung S22 Ultra) or tablet (Samsung Tab S5E), whichever is closest to hand.For the past few months, my S22 is unable to find my Sonos system, and it appears greyed out in the

28
K
4 months ago
F
Familyness8Contributor I
asked in Speakers

Sonos Speakers cutting in and out

I have two Play 3s and in recent months they have started to cut in and out more and more.  At times they work fine and then other times they are infuriating.  The music can play for literally 5 seconds and then stop for a few seconds or longer.  I lose the ability to control them from the app as the app says it can't find them or my wifi is unstable.  They end up having a mind of their ownI have no other issues with wifi and have been onto my provider and even had a new router but this has not improved anything.  It gets to the point I don’t want to use it! My son has a Play 1 which is newer and there seems to be no issue with this.  Give the age of the Play 3 do they just wear out or lose wifi capability? 

5
T
4 months ago
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statevariableContributor I
asked in Speakers

Play:1 connection issues

HelloI can’t progress past the orange & white flashing light stage of a factory reset of my Play:1. When I attempt to add the speaker, although the set up procedure finds the Play:1 lets me add it to the temporary Sonos network, I get no ‘audio pin chime’ from anywhere, so I can’t progress. Any advice?Kind regards

4
S
4 months ago
Y
Ynot_BContributor I
asked in Speakers

Soundbar connection to new TV

Recenly purchased a new Sony Bravia XR90L.My soundbar connects via an optical cable, but the TV requires a HDMI connection.Is there an adapter than can convert the connection from the optical to HDMI.Thank you

2
Stanley_4
4 months ago
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