Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2939 Topics

B
Beefeater9Contributor I
asked in Speakers

sub 5

Since the latest update my 4 sub five cannot update I spent 3 hours rebooting and factory resetting and it still doesn't work.  I suspect the Router/modem may not be big enough  Can someone recommend a proven Router with this product?

1
Airgetlam
4 months ago
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David16DAAvid Contributor I
asked in Speakers

Room Names

I have a Sonos one that I was using on my Sonos 1 app and recently purchased some new Sonos Equipment and now I am using Sonos 2 app.When I set up my new network I performed a factory reset on the Sonos 1 and named it kitchen but then decided to put it in my study and later on renamed it as Office.  This was ok but later on it renamed itself back to kitchen.  I have factory reset it a few times and it keeps on resorting back to kitchen which I replaced with an Sonos ERA 100.In the system menu on the app, I keep on getting two kitchen listings and I cannot find a way of renaming the Sonos One without it changing on its own accord. Does anyone have experience of this or able to offer assistance? Thank you in advance.

1
ratty
4 months ago
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RiNYCContributor I
asked in Speakers

Using Line-in on Era 100 and Stereo

Can you use the line in adapter on one of your Era 100s but play the music through grouped speakers (i.e,. stereo sound)?

2
Stanley_4
4 months ago
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Mako_ShelbyContributor II
asked in Speakers

Sonos play gen 1flashing white light and not resetting

HI GuysI have a Sonos play 5  Gen 1 speaker and haven’t had a days problem since the day i had it until now.It has disappeared from the product list and has a constant flashing white light.I also have a play 1 speaker that has ran with perfectly the whole time and currently still does.Ive been through the forums and tried every option including wired to the router. and as a last resort i tried the factory reset, wired and unwired but it wont rest either but the flashing white light still persists.Has anyone got any ideas?Thanks in advance guys

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Stanley_4
4 months ago
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stiTrending Lyricist I
asked in Speakers

Can start a stream only from one device, others won't start

I have an odd issue which keeps me going crazy for a few months now. I am using the following devices spread across our house:Play:1 Bathroom Play:1 Office (wired) Play:1 Kitchen Playbar Livingroom (wired) Sub Livingroom Initially I had only the Playbar wired, the rest connected through WiFi.As I kept loosing some Play:1 repeatedly, I changed to SonosNet completely. Hence I have removed any WiFi configuration, wired Play:1 in the office too. All devices show WM: 0 and I never lost any Play:1 anymore.Unfortunately I have the situation, that I can only start a stream (doesn’t matter if TuneIn Station or Spotify) from Play:1 in the office​​. On any other device I see the “Play Icon” changing for 1 second and going back to Stop immediately. What I have to do, start the stream in Play:1 office, group the other speakers into it, then remove the Play:1 in the office again. This way I can stream music in the other rooms. I already have reset all devices and reconfigured them, it didn’t help.Al

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S
4 months ago
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AlfistroelContributor I
asked in Speakers

Play 5 gen.1 en Samsung the frame

hoi, Ik heb een Samsung The Frame 55LS03B (2022) en 2 Sonos Play 5 gen.1.ik wil het geluid van de TV over de Sonos Play 5 gen.1 laten lopen maar we willen geen soundbar, is dit op 1 of andere manier mogelijk?

1
G
4 months ago
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deckard-djContributor II
asked in Speakers

Dialog is playing through left rear speaker

I have an issue that is driving me crazy. Through my Apple TV and certain media through different apps the center channel dialog will play through the left rear speaker. It occurs in Youtube TV and Plex both. I do not notice the issue with Apple streaming media. I have an Arc and Era 300s. Please help!!!

10
Airgetlam
4 months ago
N
NetAgreeableContributor II
posted in Speakers

Extra long power cable for sonos Era 100

I am trying to wall mount my pair of Sonos Era 100 speakers. I tried at least 2 electricians to install a power outlet near to one of them. Due to various reasons of the house, power outlet could not be installed. My nearest power outlet is at least 13 ft away. The longest available power cable from sonos is 12ft. I could run a 15 ft extension cord closer to the speaker and plug power cable but connector part is bulky and aesthetically it is not an ideal choice. Have any of you faced this problem? How did you solve it?

4
Stanley_4
4 months ago
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tdanceContributor I
asked in Speakers

Unable to connect. Please try again

All speakers visible and selectable, but I get the message, “unable to connect please try again later” for some speakers.  

3
Stanley_4
4 months ago
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BoubouContributor I
asked in Speakers

Using my Sonos without Ethernet cable

Can I use my sonos on Bluetooth, ie no Ethernet connection?

10
J
4 months ago
J
JordanMWContributor I
asked in Speakers

Era 100 wall mount won't hold in place

Picked up a pair of Sonos branded wall mounts, for my Era 100 speakers. The locking base / ball joint mechanism will not hold. After base is in locked position, the speaker drops down. This is happening with both mounts. Pretty disappointed, should of went with the cheaper Sanus one.

5
Airgetlam
2 months ago
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Wanda JContributor I
asked in Speakers

Sonos One (Gen 2) cuts out

I just got my Sonos and it cuts out after a minute of playing, is it a blue tooth wireless speaker or does it need an Ethernet cable?

3
Stanley_4
4 months ago
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Greg44Contributor I
posted in Speakers

ou faire reparer une enceinte Five

Bonjour pourriez vous m’indiquer où puis je faire réparer une sonos five?merci

1
Airgetlam
4 months ago
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Mattyg444Contributor I
asked in Speakers

Tried Factory Reset on Play1 and Play3. Both stop at Orange Flashing light and don't move to Green Flashing. Unable to connect while Orange light is on.

Hi Brains Trust.My Play1 and Play 3 will not reset to Flashing Green Light despite MANY times powering off and re-booting while holding the two buttons. Just stops at Orange Flashing light , which won’t allow connection.Any idea's please? Thanks

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Airgetlam
4 months ago
L
Laharrell27Contributor I
asked in Speakers

Bluetooth compatible

Greetings,I just bought a Sonos 5 Bluetooth Speaker and I am trying to connect my Audio-Technica (AT-LP60XBT) but they seem not to recognize each other.Are they compatible at all?Am I missing something?Additional info: I have no other pieces of equipment, just the two. I had a smaller Sony Bluetooth speaker that worked pretty well but I was hoping to increase my sound.

2
Stanley_4
4 months ago
T
Timbo90Contributor I
posted in Speakers

help needed!

Hi all, I've had a Sonos system with 3 Sonos One's working for years without any real issues. We recently switched to Fibre which meant having our router on an outside wall, thanks to a breeze block built house we then needed an Amazon Eero mesh system to get any signal outside of the kitchen! Now none of our Sonos speakers will connect and it's driving me insane! I've tried switching the router to Bridge mode, pausing the 5ghz signals and buying a boost to run them all on Sonos Net but every time when trying to add the speakers again I only get as far as "connecting to your Sonos One" then it says unable to connect. Tech support told me to ring my internet provider who told me about the pausing 5ghz signal thing but it's still not working. It's like there's a WiFi setting which is blocking it from adding the speakers

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Ken_Griffiths
4 months ago
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Stoney77Contributor I
asked in Speakers

taking my move on holiday

Can you take the move on a plane in your hand luggage?

2
S
4 months ago
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Giuseppe M.Contributor I
posted in Speakers

Stereofonia

Salve, ho 2 casse IKEA Symfonisk: la prima è stata acquistata 3 anni fa, la seconda 3 giorni fa.L'accoppiamento con la app è riuscito al primo colpo, e, poiché inserite nella stessa stanza, sono state configurato in modalità stereo.La prima, la più vecchia, funziona benissimo ed ha un volume ottimo, la seconda si sente appena. Tramite app non ho trovato una regolazione del bilanciamento. Come si deve fare per avere il corretto bilanciamento audio? Grazie. 

2
G
4 months ago
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HolymonkeyContributor I
asked in Speakers

Sonos One (2nd Gen) keeps disappearing from app

Current set up is a two 1st gen One speakers, a gen one sound bar and a 2nd gen One speaker. Of these speakers the soundbar and one of the 1st gen One speakers get used daily the other 1st gen and 2nd gen One speakers get occasional use. The problem I have is that more often than not when I fire up the app the 2nd gen speaker will be missing from the app and I’ll have to reboot the speaker and app, sometimes multiple times before it reappears. If it’s missing and I try and re-add it via the setup it will start the process but just time out. Once it is added it works absolutely fine for however long we use it. It’s left on permanently.  Wi-Fi setup does have range extenders however apart from warnings that this may cause playback issue when streaming through multiple speakers this has never caused any issues. Warning pops up but playback works perfectly across whatever speakers are selected so feels unlikely to be the issue. 

1
Ken_Griffiths
4 months ago
C
Cliff Jr.Contributor I
asked in Speakers

Sonos One keeps dropping out and then disappears from Sonos sources

Hello, I have noted for several months that our 2 Sonos One speakers suddenly stop playing, often after just a few mintues but sometimes after an hour or more of streaming.  Then I cannot find them in either the Sonos app or the Spotify App.  At that point, I unplug one of the speakers, and sometimes I turn the wifi off and back on, and in a few minutes I can see the speaker pair again in both apps.  But often they stop  again shortly after that. I do not have that issue with the other 3 Sonos Play speakers I have.  We do routinely turn our wifi off at night and back on in the morning - that may aggravate the problem.  The speakers are about 15-20 feet from our ATT router and I think the signal is strong in the kitchen.  Any thoughts or solutions?  Thank you for any ideas or next steps. 

1
Airgetlam
4 months ago
F
FungomasterContributor I
asked in Speakers

usb-c adapter

I just bought a pair of Era 100 speakers, which I plan to use in stereo. I bought 1 usb-c in-line adapter to play a portable CD player through the speakers. Will the adapter send a stereo signal to both speakers? Do I need a y-adapter to the second speaker? 

4
F
4 months ago
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Natalierichardson9Contributor I
asked in Speakers

connecting two sonos one to my existing system with two speakers

The app continues to tell my the two new Sonos one speakers I have set up (which are blinking green) that there is a wifi issue, but my other two Sonos one speakers connect just fine? (I have two already in my system, adding two more.)

2
Airgetlam
4 months ago
R
RamboneContributor I
asked in Speakers

Play 5 Gen 1 Return

Hello,I have a Play 5 Gen 1 that stopped working.  I called Sonos support and after diagnostics they sent me an RMA number for a return for a discount code.  All of my other Sonos components are Gen 1, so I would like to purchase another refurbished Play 5 Gen 1, but I don't see one offered on Sonos.com.  Any help would be much appreciated!Thanks,Randy

2
Stanley_4
4 months ago
K
Kay FlahertyContributor I
asked in Speakers

Unable to join the network "Sonos" after installing new wifi

This is driving me mad.  Why can’t I just join my new home wifi?  I’ve gone through all the steps, and it tells me I’m unable to join.  Please help anybody?  I don’t have BT as i have read in a previous thread, I have a new Virgin wifi package, and my old broadband was Virgin too...

4
Airgetlam
4 months ago
T
TauxContributor I
asked in Speakers

sonos play 1 inconsistant

I have 2 Sonos Play 1 wireless speakers. Sometimes they will work and sometimes not. Yesterday I was told by a sonos tech support that the problem is my 5g internet. Their remedy is to go back to 2.4 g internet. A chat line rep tells me it will work with 5g. Going back to 2.4 is not practical. Anyone have a similar issue.. Background, had for about 5years, started to have problems 1 1/2 years ago, upgraded to 5g ,worked well for over a year,now back to same issue. Sonos support not helpful.

8
T
4 months ago
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