Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 1,888 Topics
  • 9,676 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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1888 Topics

D
DevonianContributor I
asked in Speakers

Sonos Beam repeating every action of the remote control.

I pared my Samsung TV remote to my Sonos Beam, following the Sonos instructions exactly.  Ever since every time I use the remote to control the tv the actions are announced.  How do I stop this?  It is very annoying.

1
D
3 hours ago
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JasdeepContributor I
asked in Speakers

One SL vibrates when the stand is on the floor

Hello - I’m facing a very odd issue. I have 2 One SLs on the Sanus stand connected to beam and sub mini. One of the SL speaker is vibrating on specific high bass sounds. The thing is that the vibration is coming when the stand is on the floor. If I hold the stand in the air, the vibration doesn’t come on the same bass sound. Any help to resolve this would be appreciated. 

1
Ken_Griffiths
14 hours ago
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WestallmContributor I
asked in Speakers

bass reproduction when playing vinyl

I recently set up a Yamaha record player to play through a port and paired Era 100s.when streaming from Spotify the bass reproduction is reasonable however when I play any records there is a complete lack of bass. other than attaching a sub is there something I am missing?

4
W
57 minutes ago
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GamskContributor I
asked in Speakers

Arc Pop

I have a Arc, with 2x Play 1’s, and a Gen 3 Subwoofer for my Surround Sound system.  I have it connected to my Samsung TV, and I use Samsung’s native streaming apps to watch my media.  I can repeat an experience that occurs during Wheel of Time, Season 2, ep 5, about 10 min in,  A startling loud pop occurs, then the Center Channel drops off.    

4
B
17 hours ago
J
johnflorentzContributor I
asked in Speakers

missing sound

Why stops some of my units playing music sometimes and after a few seconds the music comes back

1
ratty
1 day ago
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LivadiContributor I
asked in Speakers

SONOS Five line stereo line routing

Does Sonos Five supports stereo mode while they are feeding through a stereo pre amplifier via their line inputs ?

1
ratty
1 day ago
Arron Small
Arron SmallContributor I
asked in Speakers

Sonos Beam Gen 2 + Samsung Oddessy Neo G7 2.1 HDMI + PS5

Has anyone successfully connected a Sonos Beam Gen 2 to a Samsung Oddessy Neo G7 monitor? That monitor doesn’t have built in speakers and I want to run my PS5 audio thru it with visuals coming thru the screen. The monitor accepts two HDMI 2.1 ports. Surely it’s plug and play similar to a EARC smart TV? 

10
buzz
23 hours ago
R
Romrom44Contributor I
asked in Speakers

surrounds

Bonsoir à tous,Depuis peu, mes one SL, utilisées en surrounds, fonctionnent mal avec à TV et décodeur orange, le son des dialogues est inaudible (sur la beam 2 c’est nickel). Quand j’essaye de mon portable avec Spotify cela fonctionne bien ainsi qu’avec l’application Apple TV via mon portable … Avez-vous eu ce genre de problème ? merci romain 

4
R
1 day ago
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espacio411Contributor I
asked in Speakers

altavoz sonos era 100 se para la musica

Hola tengo 3 altavoces sonos era 100 en diferentes tiendas (un altavoz por tienda) con la misma cuenta de sonos y la misma cuenta de spotyfive . La música se para a cada rato en las tres tiendas.Mi pregunta es si puede ser que al usar la misma cuenta falle.un saludo y gracias.

2
E
1 day ago
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bruno0701Contributor I
asked in Speakers

Trueplay don´t make difference when turned on and off

I have the sonos era 300 and when i do the trueplay in my room, after is done i turn off and on the trueplay and the sound don´t make any difference, i tried with my other wifi in my house, in other places of my home and still the same, my best friend has one era 300 too and in his case makes a HUGE difference when is turned on and off in music, when his speaker in on 20 of volume it gets very very loud and in my case the sound is very low in the same percentage of volume, his phone is an galaxy fold 5 and mine is an iphone 11 pro max. Please i need help!

13
B
2 days ago
1
12promisesContributor I
posted in Speakers

Era300 balance

Anyone else think the balance option is needed for there .

3
Ken_Griffiths
2 days ago
S
SebkaContributor I
asked in Speakers

play1 and play5 gen1

Hello, I received two play1 and play5 gen1 speakers from a friend and I am trying to listen to music but they do not support AirDrop and my question is whether I need to buy an additional device

2
Stanley_4
2 days ago
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BranstetContributor I
asked in Speakers

All Speakers cut out but only when playing simultaneously with sub and beam

All speakers cut out after about 1-5 minutes if playing simultaneously with sub and beam. I have three Sonos ones, a beam, a sub and one of the ikea speakers. I can play them all with no issues in any combination. However, if played with the beam and sub, the music cuts out. Ive tried every combo and it only happens with the beam and sub (and anything playing the same music at the same time). The beam and sub are typically connected to the TV but this issue only occurs while streaming music. The sub has an ethernet connection and the beam an HDMI. Everything else is wifi.  When the speakers cut out, first the sub and the beam stop first after about 1-5 minutes, then any other speakers that are also playing with usually cut out with a 30 sec to minute delay.  Any help would be most appreciated because the system sounds so much better with the sub (but it always cuts out)!

3
Airgetlam
2 days ago
H
higerbolerContributor I
posted in Speakers

Who to use Sonos Ray Indicator lights?

Why This light indicates that the speaker is powered on and functioning properly. How listen the music on speakers properly. Today indicates lights also represent Solid White Light.

3
H
2 days ago
D
daredinaContributor I
posted in Speakers

Shipping

Please FedEx Ground Economy does not protect these expensive speakers because you cannot pick them at a nearby location when you’re not available during delivery. These speakers are too expensive to be left on the porch when the owner is away. Kindly fix. Thanks

2
Stanley_4
3 days ago
P
patallanContributor I
asked in Speakers

Network/Wifi requirements for multiple S1 speakers

Hi all,I’ve been using an S1 Amp for a decade, it’s still going strong, but I’ve recently moved and have a lot more space where I live - having multiple speakers is now something I’m keen to do.But: my new place is large, and I have a vague memory that the speakers might need to talk via their own wifi network with each other, rather than using my home’s wifi network. If this is the case, I suspect I’m going to have a problem because brick walls and wifi aren’t good friends - I’ve had to put in multiple access points, but if S1 speakers don’t use the existing network, I might be out of luck with this plan.For what it’s worth: the room where the Amp is has an S1 Bridge with an ethernet connection to the rest of the network, but adding more Bridges in other rooms isn’t an option.So: do S1 speakers need to talk to each other directly (via their own mesh wifi), or can they communicate entirely through an existing wifi network?

1
ratty
4 days ago
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BJ PaynterContributor I
asked in Speakers

S1 & Play 5

My Play 5 keeps cutting out and it is the closest speaker to the router, there are no problems with the other two speakers I have further away.I went to update to S2 as the app said I need to update. I did this and it tells me my Play 5 is not compatible with S2 and when I try to add it back on to the old S1 system it forces me to update to S2 which is not compatible.I am completely stuck, anyone have any insight?

3
Stanley_4
3 days ago
J
jamsmattContributor I
asked in Speakers

Sonos Alarm Glitch

My sonos one alarm keeps glitching, it’s set to just the standard chime and when it plays it just intermittently cuts out whilst playing the alarm? I’ve turned the speaker on and off multiple times but it’s only been doing this very recently. No other issues with any functions at all.

1
Airgetlam
3 days ago
F
famchangortegaContributor I
asked in Speakers

YouTube Music Message "Playback paused because your account is being used in another location."

Error message shows on -apparently- random songs, system plays some songs and artist without problems but some others such as “sofia” from Alvaro Soler and “Build a Fire” from the Magician, Clew &Prov it pauses and shows the message. The songs plays well from the youtube music app and when I cast it to a google speaker. The system that I am currently using is a Sonos one

1
Airgetlam
5 days ago
J
JuhaFINContributor I
asked in Speakers

Multiple (100-200) users

Hello!  we are planning to install 4 speakers ( 2 stereo pairs ) to  private gym. There is going to be between 100 to 200 users and is possible to use system by their own sonos app without registering and if they wanna play all music from Spotify or Apple Music is this possible? 

8
A
4 days ago
I
idkmybffjillContributor II
asked in Speakers

Sonos One (1st gen) unable to connect to community Wi-Fi

So I’m posting this on behalf of a family member who is at an apartment complex and unable to get 2 1st gen Sonos Ones to connect to the “community Wi-Fi” they have. And by that, I mean it’s run by a company called Pavlov Media, and you have your login where you have to add your device‘s MAC addresses into their portal in order for the device to get working Wi-Fi.He used the MAC address under the unit / on the box, but neither Sonos One is able to connect to the Wi-Fi network. I then wondered if this MAC address is the wired connection MAC address? How can we find the Wi-Fi MAC address of the Sonos One if we can’t get the Sonos One to connect to Wi-Fi without it? (i.e. we need to be able to add the Wi-Fi MAC address into the Pavlov Wi-Fi device portal)I found a few other threads on Reddit of people who had trouble getting this Sonos speakers to connect to community Wi-Fi setups like this. No solution from what I can tell.

8
Stanley_4
5 days ago
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Henrik0712Contributor I
asked in Speakers

Downgrade Ikea Symfonisk Bookshelf Gen 1

I have 3 Ikea speakers gen 1 (s2) and an Connect:Amp (s1). I would really love to use all in the s1 app. But I can’t downgrade the speakers. I’ve tried everything:resetting the speakersresetting/rebooting routerupdating aps, delering them, rebooting the phoneBut the downgrade fails again and again.Is it posibly at all? And if it is, what am I doing wrong?

6
Ken_Griffiths
5 days ago
B
BrunoczechContributor I
posted in Speakers

Sonos One SL speakers drop from the network after few minutes

Hi guys,I’ve had One SL speakers for a while and working perfectly all the time.Few days back I bought a new router - TP-Link Archer Air R5 AX3000. I had to change the network - I kept the same name but the password is different. Since the installation the speakers keep dropping from the network - one moment they are visible in the Sonos App and they play anything from Spotify, next minute they stop and are no longer visible in the app. I am not able to add them back to the system anymore. When I get back in some time (does not matter how long), they are back in the app and they play just like before. And then everything repeats.The speakers are visible and connected in the router app - I can see them there all the time even when they are no longer visible in the Sonos system. So far I have tried:restarting router restarting speakers resetting speakers to the factory settings adding speakers again to the system wiring one speaker to the router and connecting the other one wirelessly re

7
Ken_Griffiths
6 days ago
gehan de koker
gehan de kokerContributor I
posted in Speakers

SONOS ridiculous minimum sound

Hi SONOS R&D,I didn’t understand why minimum music was so loud lately until I got to this forum and read what the actual problem seems to be. What I ‘d like to say about that is. Just fix it. Speakers simply get useless at the moment since that minimum is so loud. 

2
ratty
6 days ago
A
ameliaannContributor I
asked in Speakers

LAN connection - Undetected speakers

I have 5x Sonos Generation 1 (Play 5 & Play 3) and 2 Generation 2 play 5’s. That makes 7 - out of the 7 speakers, 5 are directly connected by LAN cables - the two that are wifi connected are the generation 2 play5’s - in the last week, my entire system is not detected, and I had rebooted my router, reinstalled the sonos app, and reset all 7 speakers one by one. a week later ( yesterday) my entire system has disappeared again. My question is - why is this happening - and why is buying and still using the 1st generation so difficult - it is an investment, each speaker - and when a new version comes up, the app does not support the old. How can a LAN connected speaker not be detected? This is very very frustrating and it says to me, that I cannot depend on Sonos to take care of me when I have been a loyal customer. Who can I turn to for troubleshooting?

3
J
6 days ago
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