Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2910 Topics

B
bgolbusContributor I
asked in Speakers

Roam Battery not charging!

My roam is connected to the wireless charger but shows no signs of life.

0
B
9 hours ago
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KdubuContributor I
asked in Speakers

play3 and roam on same system

can a play3 and a roam be used at the same time

2
106rallye
1 hour ago
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dextechContributor I
asked in Speakers

Beam2 & Era 100 Multi Use Zones

Hi, I have a family room which has a seating area around the TV with a Beam 2. Across the room a few metres I have a pair of Era 100’s. One Era is in the kitchen area and the other is in the dining area. Can I use the 3 speakers as 3 zones so split the Era 100’s into 2 zones and run them as mono? Therefore the kids could watch TV quietly using the Beam then I could listen to radio in the kitchen and have the dining room Era off. Then at a party turn on all 3 to have the party mode or use the Era as rears for the Beam when a film is on?. Is this possible? Thanks Sam

8
D
50 minutes ago
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ronguralContributor I
asked in Speakers

Play 3

This a question asking for suggestions: I oriiginally had the play 3 and 2 play 1s to play music in our dining room. A few years later, I invested in the Sonos Arc and am now using the 2 play 1s as rear speakers for our tv setup. So what’s the best use now for the play 3 - which is no longer involved with the Arc setup?

8
N
11 hours ago
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drjayyoContributor I
asked in Speakers

HELP WITH THE PORT!

hi everyone!i need some help/ advice on what is the best set up/arrnagements to use....i have my 65” tvtv, sonos beam 2 soundbar, sub and 2x one sl’s. recently added the sonos port through my pioneer mixing desk, for my technics sl1200mk 2’s turntables as i dont mind a bit of a mix with my vinyls..… whats annoying is that the tv has to be manually switched to the port setting on the app on my phone.., and voice control (morgan freemans annoying voice) wont respond poperly/consistently! i have my tv audio, and then line in/turntables. morgan and the app asks me everytime whether its ok the tv will be-muted when i play my decks (.. ergh,,duh.)  and then has 2 sound systems for the port and lounge!  why is this not simpler?? maybe im an idiot..but i just dropped 600 on the sonos port, just so i could  use the sonos speaker system but this is getting embarrassing with the constant sound tech fails, and i swear if morgan says ‘ im listening… again- its driving me %^& miss-daisy-crazy… w

2
buzz
17 hours ago
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PdxdavidbContributor I
asked in Speakers

Dead Speakers

Our system is 6 years old…and in the past month 3 speakers ( 2 Play 1’s and a Play 3) have completely died.  Anyone else have this kind of issue?  Each have gone out on separate occasions…so no power surge issue.  Not happy this is happening…

4
buzz
20 hours ago
D
Daddy RabbitContributor I
asked in Speakers

sonos era 300 - EQ

Just asking about using the eq. I surely hope the eq is more than just two lines ( bass and treble ) using slider to adjust. The reviews I read were really topping up EQ. They made it sound like you had infinite ways to adjust. Hope I’m wrong cause it may go back

3
D
3 hours ago
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BeachEstate 29Contributor I
asked in Speakers

my sonos speaker is connected but not playing 

my sonos speaker is connected but not playing

4
buzz
12 hours ago
C
cow in leithContributor I
posted in Speakers

Changing the name of your speaker

Many people seem to have had a problem with trying to change the name of a speaker, and finding that the name reverts to it's original. Most solutions offered suggest adjusting settings in Apple Home or HoimeKit. But I had this problem even though I don't use Apple Home. Sonos support werent able to help, but I think I've found a solution.You need to use a mac connected to your iphone or ipad. In finder, navigate to Library/Application Support/Sonos/jffs/cached_hh. You'll find a file named Sonos– followed by a long alphanumeric. Open this file in text edit and use Cmd-F to search for the original name of the speaker. Change the name to the one you want to use. Close the file.That should fix it. It worked for me.Good luck,Colin White

3
controlav
17 hours ago
A
AfteraffectContributor I
asked in Speakers

era300

I have a Pixel 8 pro and looking to buy 2 era300 speakers and subscribing to apple music.(Currently using Amazon music) I have a query if someone can answer. With the Sonos 2 app and apple music connected as a service in the the app.  Does the Dolby Atmos/spaital audio work if I select music directly via the Sonos app? I know this works on iPhone, but need clarification whether it works on pixel 8 pro. thanks  

5
A
2 days ago
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Matt3281Contributor I
asked in Speakers

Sonos Era 100 + Turntable question, switching between Apple Music and Turntable.

I'm new to Sonos speakers. I purchased an Era 100 and plugged my turntable into it through the Line In. Works great, sounds great. The problem I have is, if I play Apple Music on the speaker, and want to switch back to the turn table, it doesn't automatically switch like I'd like it to. Is there a way to make it automatically switch back to Line In? The "Autoplay" settings don't seem to do it if it has last been playing Apple Music. Or is there a "Hey Sonos" or "Alexa" voice command to make it switch? The only way I have found is through the app. thanks!

15
M
7 hours ago
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H0SK1NSContributor I
asked in Speakers

Sonos Amp and Sonos One very quiet

Hello there  I have a Sonos Amp and a number of Sonos Ones around the house. Whenever we play records in the house the volume on the Soho One is very quiet, relatively. By which I mean if you turn the volume way up it sounds fine, but then anything else played is super loud, and needs to be dialled back.  This happens across all speakers and there are no apparent issues with the setup, cables and connections are all fine. The record player is a Audi-technical and has never given me issues  Has anyone encountered this? Is this expected and just part of the setup, or is this something that with further investigations can be amended  Thanks in advance for any assistance  

1
G
2 days ago
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remmContributor I
asked in Speakers

Sonos Move and bluetooth

Is it posible to play music vía Bluetooth on 2 Sonos Move at the sane time? I don’t mean paires in stereo mode, but paired.

2
N
3 days ago
J
JonnyFitzContributor I
asked in Speakers

Mobile device cannot connect to beam

Hi,Apologies if this has been asked before. I am a sonos owner for over 10 years and fairly familiar with the software issues however I have just made some changes to my network (same router) but I cannot get my products to connect. Network is 2.4ghz...WPA2. Every time i go through the wizard I get the mobile device cannot connect to beam, although I am stood right next to it. Any suggestions….driving me crazy. I am unable to reset anything as this is greyed out on the app. Thanks

3
Airgetlam
3 days ago
C
cooltopContributor I
asked in Speakers

How to make all speakers play automatically when music starts

I am trying to figure how to make all speakers to play music through the complete house when I hit play on my phone.    I have then all in one group but only the 2 speakers in the room that is connected to by Bluetooth plays. I have to go around and hit the play button on each speaker to make it start playing

1
jgatie
4 days ago
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Phil MallettAvid Contributor I
asked in Speakers

Use a speaker at work

Hi I want to take an old Play 5 & use it from a similarly old iPad mini at work on a different network. Do I need 2 accounts? 1for home & another for work?

2
P
20 hours ago
S
SaigoContributor I
asked in Speakers

Sonos Era 100 not connecting to Sony PS-LX310BT Turntable via bluetooth

I recently bought two sonos era 100 speakers and no matter what I do neither one of them will connect to my sony PS-LX310BT turntable. I’ve had the turntable for awhile now and it has no problem connecting to other bluetooth speakers but they just won’t connect to my era 100 speakers.

5
S
3 days ago
B
Benno.Contributor I
posted in Speakers

Grouping 4x era 100's

Hello,.I have a larger shed area that I have mounted 4x ERA100s, 1 in each corner. Is there a way to set these up so they are always grouped together. Currently I can only set up 2 and then i have to add/group the other 2 every time I turn the system on. Thank you.

3
jgatie
5 days ago
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ZoeZoeContributor I
asked in Speakers

Tried to add speaker but says Incompatible Software Versions

I have had two Sonos One SL speakers for ages that work fine. Today I tried to connect a new third Sonos One SL speaker. I did the updates etc but it says this error for the new speaker: "Incompatible Software Versions. The version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled".Please can someone tell me a simple and quick fix for this please. Thank you

4
Z
5 days ago
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Joseph2124Contributor I
asked in Speakers

Paired speakers alternating sound

I have two Era 100 speakers that are paired. Music will often cut out in one of the speakers for a few seconds before coming back on. You can’t really hear it if you’re a distance from the speakers but you can really notice it if you’re facing them with one speaker on your left and right. It almost feels like the music is bouncing between both of the speakers. Any suggestions for how to fix this?

2
AjTrek1
6 days ago
J
jehbmwContributor I
posted in Speakers

Shipping labels for recycling

I have 5 return labels for items I am sending for recycling. One label shows a weight of 0.9lb, so I know that is for the Bridge. However 2 of them are for items that are 8.33lbs and 2 are for items with 3.1lbs on them. The Play 3 weighs just under 6lbs. I just want to make sure I have the correct shipping labels on the correct items.

2
J
5 days ago
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NotillocContributor I
asked in Speakers

When Speakers are grouped there's a long delay when adjusting volume and changing songs

Like the title says… When I am using just one of my sonos speakers everything works great and is snappy. When I group my speakers there’s a very long delay when playing a song, skipping a song, or turning up the volume. Everything is still synced, so I’m not having issues like I’ve seen other people have with delay issues. Everything just takes 5 to 10 or more seconds to respond. I have a sonos move and a sonos play 1. This all started when I added the older play 1 to the system. Individually they both work great. My internet is 1 gig and I have a nice modem and mesh network in my home. I restarted my modem and mesh network this morning, before that gets recommended haha. Also, I’m using Tidal. Thanks for any help.

4
Stanley_4
6 days ago
R
Roscar71Contributor I
asked in Speakers

Cambridge cnx v2 e Sonos Beam

Hi, Can I connect the streamer directly to the Sonos Beam to listen to music?

2
R
6 days ago
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Pz8675309Trending Lyricist I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

22
Corry P
15 hours ago
J
JeremojoContributor I
asked in Speakers

Era 300s automatically lower volume when bass kicks in?

I just got two Era 300s and a sub for my house, where I host a lot of dance parties. I was super excited by how rich and powerful the sound was when I put volume up all the way, but I noticed it suddenly cut the volume down to 15% on certain tracks when the bass kicked in. I’m curious if this is a safety feature to keep the speakers from damaging themselves, or if there’s something wrong?I’m worried it’ll do that in the middle of the parties, but also don’t wanna damage the speakers. Thoughts?

1
Airgetlam
7 days ago
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