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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4623 Topics
G
gainesjl
asked in Speakers
Can we silence the annoying flashing lights during updates in the middle of the night

I own multiple Sonos products. I have three in my  master bedroom. The updates are almost always pushed at 2am and I wake up to practically a disco in my room with flashing colored lights coming from multiple directions. PLEASE provide an option for users to permanently dim or turn off the Sonos flashing status light. I’m tempted to remove these devices from my room!

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P
1 year ago
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mvlasovContributor I
asked in Speakers
Sonos One can't connect to CommynityFiber Linksys router

I’ve changed my Internet provider and I can’t reconnect Sonos One to the new one. I am using Sonos app on my Android phone, it finds my device but when I enter my network password i shows me: ‘There was a problem connecting your Sonos One to “” ‘ and that’s it. My network is 2.4 GHz, I’ve split 5G and 2G band as recommended, using WPA2 personal mixed.The router model is Linksys WHW03 V2. I’ve managed to reconnect all other devices without any problem, the problem is only with Sonos One.

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K
1 month ago
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SebbbbbbiContributor I
posted in Speakers
Orange - impossible to register or update

I spent 2 x 2 hours with the hotline keeping on reseting and reinstalling.After struggling on my own given the poor skills fo the hotline staff, i dicovered that it was a 2 clicks solution:-go on your Orange “My Livebox”app,-go on you Wifi set up where you have the mapping of all your connected devices-and finally “authorize” the Sonos device which was blocked A baby fix that Sonos people are not able to identify...sad!

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Corry P
1 year ago
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fruitContributor I
asked in Speakers
SYMFONSK (gen2) not connecting via ethernet cable

Hi.I am having trouble trying to connect my 2x symfonsk gen 2 speakers via wired ethernet cables. On windows app it says use mobile app. I dont want to connect them to wifi. I dont want to configure setup via phone. What for is there an ethernet port and a windows app if it DOES NOT WORK.

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106rallye
1 year ago
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MarickContributor I
asked in Speakers
connection

My system is controlled with the Fire Cube. I just purchased the Gen2 / Sub Mini. When the system is turned on does the sub automatically turn on and connect also? 

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M
1 year ago
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P DiddyAvid Contributor I
posted in Speakers
AM Lossless Audio to Stereo Paired Play 5’s using iPhone connected via Line-In

Hi,I’m aware that you can listen to AM lossless via ATV but I’m wondering if you can also listen to lossless audio through line-in? I have my TV set up as beam with sub and surrounds but the majority of my music listening is via stereo paired play 5’s (considering whether to move sub to join them). I’d like to listen to AM lossless and wondering if iPhone connected to one of the play 5’s via line-in with ‘uncompressed’ selected in audio compression settings of Sonos app is the way to go? Thanks! 

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106rallye
1 year ago
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topguntom8Contributor I
asked in Speakers
Can't Connect to WiFi. The App will not give a "learn more" prompt

I have owned a Sonos system for 5 years.  Never had a problem before today. My speakers are not connecting to Wifi and the app, as far as I can tell, does not let me change network settings unless it “invites” me to do so.  I have tried 10 times and failed to trigger the “learn more” message.  I attempted to just treat it as a new system setup, but nope, that won’t do the trick either.  After not finding my speaker it keeps prompting to try again.  I am stuck in a loop. Yes I updated my app.  Yes I updated my app permissions.  Yes I have power cycled my speakers.  Yes I have power cycled my Wifi. Yes I have tried on each speaker.  Yes I have moved the speaker.Anybody have any ideas?

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T
1 year ago
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KorczuchContributor I
posted in Speakers
Symfonisk Table Lamp disconnects after a couple minutes of play

Hi all,I’ve started experiencing issue with my Sonos speaker. This is a new issue, I’ve first noticed it on Tuesday, and my own trouble shooting (Even resetting the device fully), and help from support hasn’t fixed this. The speaker will play for 2-10 minutes, after that it will stop playing music, not be available to connect to, and offline according to the sonos app. Sonos app still shows that the music is playing. The device also shows as still connected to my network (Checking through router). Sometimes (1 out of 5 times) the speaker will then start playing my music after an hour or so, and the only way to stop it is to press the play pause button on the speaker. I’m absolutely lost on what else to check, I’ve gone as far as to reset my router, checked all DNS settings I could think of, even hard wired the speaker… Nothing seems to fix it. I’ve played it from 3 different devices, asked my friends and family to play from their speakers, and tried using a different wifi in a separate

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Airgetlam
1 year ago
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DavidinhampContributor I
asked in Speakers
one sl as stereo pair and surround?

I just bought a pair of one sl to go along with my existing beam. The beam is already set up for the tv, and i would like to use the two sl’s as surrounds. But, my priority is music, and a really want to have stereo sound for music. is it possible to do both? Seems like that’s not an unusual situation. I’veread other articles here and it seems like you can’t. That would be extremely disappointing. Has anyone found a way to figure this out?please help thanks!

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G
1 year ago
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BothalboyContributor I
asked in Speakers
setting up 3 speakers

I recently bought a 2nd gen play 3 which is set up on the s2 app. I just today bought a 1st gen play 1 and play 3. They came with the little bridge item too. Is there a way i can connect all 3 of these items together and how. I’m struggling to even add the two 1st gen items to the s2 app setup I have with the 2nd gen play 3 right now!! Many thanks for any help 

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B
1 year ago
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PM_8e8Contributor I
posted in Speakers
Sonos SL rear speakers sound going in and out like waves

I have two Sonos One SLs in the back at equal distance and a Sonos Arc at the front connected via wifii and eHDMI. I bought the rear speakers last week. I’m watching a soccer game and the sound in the rear speakers literally sounds like waves. The sound of the crowd comes in and out over the voice of the commentators so noticeably it’s making me nauseous. I had to turn them off. I had a Samsung 5.1.2 surround system and it did not do this.It doesn’t happen only with games. It happens with shows and movies as well. The sound in certain scenes comes in and out in waves and I believe it’s when somebody is talking. Is this a bug? A malfunction? This is terrible quality so far.This is a video that I posted on Reddit and you can clearly hear it.  

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Corry P
1 year ago
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YergenContributor I
asked in Speakers
Sonos Amp not in the same system

I have an Amp since a year and have been able to run it without problems. Last week I got 2 Sonos One and a Sonos Move and tried to add them to the system. The problem is that the new speakers ended up in a new system and the amp is in it’s own. I cannot choose which of the systems that I control with the app. It seems though as it depends on which of my mesh devices my phone is connected to but not sure about it. I cannot add the missing devices in either system as they will not be discovered. I can see that my amp is connected to my network over the 2,4Ghz band and the other speakers are on the 5Ghz band. Although strange, it seems that this may be the cause of the problem.Does anyone know how to combine my devices into one system?

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Y
1 year ago
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FurballsContributor I
asked in Speakers
play 3 drops out

My play 3 keeps dropping out. It is near my router but drops out constantly. It does not disappear from the controller 

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Jamie A
1 year ago
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ChévereContributor I
asked in Speakers
Paired Sonos Play 1 x 2 - One Stopped

I have had two Sonos Play 1 speakers for maybe four years old in my office, synced and playing together for a long time. Today, all of the sudden one of the speakers was off-line and I cannot seem to get it to connect again - it is the strangest thing. I have pressed all the different reset button configurations, I have plugged it into the Ethernet, I have put it right next to the router, I have let it sit unplugged for three hours, I have restarted my phone, nothing seems to be working. Any ideas??

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Airgetlam
1 year ago
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SallyefContributor I
asked in Speakers
Do others have non stop issues with a multi PLAY 1 system. Mine is disappointing.

Drop songs non stop from various speakers.  I think the software for sonos is under performing.

1
Airgetlam
1 year ago
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lionmaskContributor I
asked in Speakers
Static/Whirring sound on Sonos One

I recently bought a Sonos One and Ive noticed that it has a static-like sound. It’s not very loud but noticeable when quiet, it is more noticeable when activating the speaker. The best way to describe the noise is almost like a hard drive sound.Is this considered normal or should the speaker be entirely silent at all times?

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Airgetlam
1 year ago
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jmbyb5Contributor I
posted in Speakers
Connect Sonos to Nest Doorbell (Battery)

Recently purchased a Nest Doorbell (Battery)One pitfall is not hearing a doorbell ring when someone is at the front door and the push notifications have proved to be unreliable and late notices. Would love to connect one of my Sonos products to the doorbell to have the ring come through the speakers. Is this possible?

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Airgetlam
1 year ago
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42HighLLCContributor I
asked in Speakers
Sub connections

I have 4 One SL's for music only and just got the Sub. Does the Sub only connect to one of the One SL's or can it be connected to all of them at the same time?When the Sub is connected to one of the SL’s, does it change the crossover of the speaker its connected to but not the other speakers playing or does it know to change the crossover for all that is connected?

1
Mr. T
1 year ago
K
KJGroove
asked in Speakers
sonos play 5 line in problem

My Play 5 line in is not working, under system settings it shows as connected. It plays through to my connect amp but not on the play 5 or my other speakers

1
jgatie
1 year ago
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BryanMcMContributor I
posted in Speakers
Not giving up yet!

First of all, thanks for the help that I received on here the other day.  Really appreciated it.  Also, a big hats-off to SONOS help desk the other day who resolved my biggest issue.Now, here is a thought; I have my old Play 5 working through the S1 app, and the rest of my system going through the S2 app.  I have a turntable that I use RCA cables to go into my Connect (which is S2 compatible).  Now I used to use this to play through the house including my Play 5 on the original S1 app until I upgraded to S2 due to now having a Roam SL.  To now make my turntable play through the house, I have to Bluetooth it to the Roam and play through the house.  Not the end of the World at all, but it renders the 5 all but redundant.But I’d quite like to keep using my 5 as perhaps a line-in speaker for the turntable.  So I thought I’d buy a cable that was the RCA to 3.5mm type and put it through the output of the Connect and then into the back of the 5 as a line-in.  But this hasn’t worked.  Do you t

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B
1 year ago
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Rich1234bAvid Contributor I
asked in Speakers
momentary sound dropping on BBC

Hihas anyone in the UK noticed the sound dropping out on BBC1 HD? Hear a lot on the football? Annoying as can’t tell if it’s the channel or sound bar. 

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Corry P
1 year ago
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silkysmoothContributor I
asked in Speakers
Best way to set up 4 speakers in one room?

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music.  I am new to Sonos, and I can’t seem to add all 4 to the same room.  Is it best to create 4 rooms for the 4 speakers, then group them?  Any advice will be greatly appreciated.

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Schlumpf
14 days ago
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chris blakeContributor I
asked in Speakers
Product Downgrade Issue

Attempting to downgrade my Play 3 to be s1 compatible.  Sonos is “finding” a product that I don't even have…...I only have a Play 3 speaker.

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Ken_Griffiths
1 year ago
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Billy CasperContributor I
asked in Speakers
Strange App Behavior

Hi Sonos world I have a Sonos one and a Sonos Beami don’t use the app very often, maybe to tweak the sound but usually I use Alexa on the “one” to access music.everything has been fine for years, until..several weeks ago I used the app to change a setting on the Beam and noticed it wasn’t showing in the app. I closed the app, re opened it and boom!there it is, except now the “one” isn’t showing in the app So I turned off both products and turned them back on and still only one shows on the app at anyone time. The app is upto date and trying to add a new product doesn’t work. ti get the ‘one” to appear I have to turn off the beam and reboot the appanyone had this or can offer a solution ? Thank you 

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B
1 year ago
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jishiHeadliner I
posted in Speakers
Does your Play:5 still work?

I have been troubleshooting dropouts on my Play:5s the whole day, and even hard-wired they still dropout playing Spotify. Support is now saying that “They have reached their capacity, please use the upgrade program to purchase new speakers” which is kind of ****. Is anyone else having similar problems? This problem only affects the P100 series speakers, not my newer ones (Play:3, Play:1 which are A100).Replacing my 3 Play:5s with 3 Fives would be like €2000. I wasn’t expecting Sonos to deal with such planned obsolence.  Moderator Note: Modified in accordance with the Community Code of Conduct.

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S
11 months ago
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