Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2914 Topics

X
xterContributor I
asked in Speakers

Constant audio dropouts

I'm having constant dropouts when playing music from Spotify or the Sonos app. It happens approximately once every 5 minutes, the music continues playing but the audio is cut for 10-15 sec. Tried everything but nothing can fix it.I have 2 Play: 5 gen 1 (one wireless and one wired) and 1 IKEA/Sonos Symfonisk (wired) connected to a TP-LINK Deco X60 mesh system.Diagnostics sent: ************ Moderator edit: removed & recorded diagnostic number

4
Stanley_4
19 days ago
poindexter5221
poindexter5221Contributor I
asked in Speakers

2019 Play:1 software update

I have two Play:1 speakers that I haven’t used since 2019. Is there a way to update the software/firmware for these speakers?

2
jgatie
19 days ago
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lalitbala76Contributor I
asked in Speakers

Connection to new router

Hi,I recently changed my wifi service from Shaw to Telus ( Vancouver BC) and after that I am unable to log in though the wifi is being detected by SONOS and after putting the password the system just does not connect. I have bought the same from IKEA - SYMFONISK speakers . and how do you a hard reset on this speaker?

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L
11 days ago
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DrPowellMD1Contributor I
posted in Speakers

Sonos Return

Mr. Spence,I tried Sonos for the first time and was excited to do so. My colleagues have told me about the Sonos brand for years and on their urging I purchased three Sonos Move (2) directly from Sonos.My order arrived and all three Sonos Move (2) had issues with not being packaged correctly and damage on all the units. I waited over an hour on hold and spoke to a Sonos customer service representative who assured me the issues will be investigated and I will receive an email. I had to call another four times and chat twice to receive a return label to return the three damaged units. When I tried using the return label for each unit, only one return label was valid and I paid for a box and sent all three units back with the one label.It has been over a month since the units were received and I still do not have my refund. The offshore customer service cannot transfer to a supervisor, does not understand issues and is a nightmare to speak with. I cannot believe my experience has been so

5
D
16 days ago
T
Tesfan24Contributor I
posted in Speakers

micro coupure sur la sonos five

Bonjour j'ai un problème avec ma sonos five quand je regarde la télévision le son fait des micro coupures ce qui est très gênant Mes autre produit sonos eux n'ont pas ce problème la il y a que la five pourriez-vous m'aidez à résoudre ce problème merci et bonne journée Moderator edit:Google Translate-Good morningI have a problem with my sonos five when I watch television the sound makes micro cuts which is very annoyingMy other sonos products don't have this problem, there's only the fivecould you help me to solve this problemThank you and good day

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Corry P
18 days ago
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willfarrellyContributor I
asked in Speakers

Sonos One - Cannot Connect

need some help with an unresolved connection problem with one of my Sonos One units.My set up in my UK home is as follows:Lounge - all working fine- Sonos Beam 2: purchased in UK in 2023, connected to Google wi-fi router via ethernet cable- Sonos One x2: purchased in US in 2020, connected to Beam via Sonos network channel 6Bedroom - not working- Sonos One x1: purchased in US in 2020 … the Sonos s2 app can “see” the device but it can’t connect - wireless doesn’t work (either Sonos or Google network) I reached out to Sonos support but have not yet resolved the problem despite sending them a diagnostic via the app (have also rebooted my modem and router, reinstalled the app, and rebooted the One - no joy) Can anybody help me solved this issue ? ... maybe it’s network or firmware related but i’m not an expert. Any help with this issue would be greatly appreciated - thank you ! Kind regards, Will PS: the Bedroom One used to work 100% fine in our USA apartment wi-fi …. both Lounge One units

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Airgetlam
19 days ago
T
TigerHawk13Contributor I
asked in Speakers

i have 4 Sonos OneSL that keep on disappearing

I have a Sonos Beam by my TV that always works and shows on the app. I have 4 Sonos One SLs that work but every few days they disappear from the app. I have tried unplugging, searching for the them when reconnecting. Restarting my router. I have followed all directions. it is now becoming so frustrating I want to throw them out. sometimes it will work and I will see “living Room, kitchen, bedroom, garage” appear so I can group together to play music. but every now and then they all disappear. Can anyone help? And yes I have tried unplugging them all together and doing individually. I have strong WiFi and never had an issue nor changed it.  

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T
20 days ago
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Raul fiveContributor I
posted in Speakers

sonos FIVE sonido tonos medios pobres

Buenas, he adquirido un sonos FIVE, y los sonidos tonos medios están como pobres, el sonido medio suena como enlatado, apagado alguna recomendación? Los graves y agudos muy bien, pero el sonido no es hifi ni por asomo, está muy lejos de ello Moderator edit:Google Translate-Hello, I have purchased a Sonos FIVE, and the mid-tone sounds are poor, the mid-range sound sounds like canned, off, any recommendations? The bass and treble are very good, but the sound is not hifi by any means, it is very far from it

1
Corry P
18 days ago
J
Jmaster911Contributor I
asked in Speakers

adding sound bar to play 5’s

I have a couple of Play 5’s in my media room.  I want to add a soundbar and send the sound from the TV to the sound bar through the HDMI Arc cable.    question, can the play 5’s be wirelessly grouped with the soundbar (such as the Arc) so sound will automatically come from all three speakers 

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controlav
21 days ago
T
tommy3556Contributor I
posted in Speakers

connecting to someone elses sonos

How do I connect to someone else’s Sonos system 

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T
20 days ago
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MMcCallContributor I
asked in Speakers

Play 5 Gen 1 Power Cable

Hi, does anybody know if it's possible to purchase a replacement power cable for a Gen 1 Play 5?   It appears that Sonos no longer supply them. Thanks 

2
M
22 days ago
F
Flemming HansenContributor I
posted in Speakers

Fabriksindstilling

Hvordan indstiller jeg mine SL højtalere til fabriksindstilling?

2
Airgetlam
21 days ago
M
mikehuggContributor I
posted in Speakers

When on Vacation

When I take a long vacation, I leave my Sonos speakers plugged in.  Is that OK

7
controlav
22 days ago
T
therealmattsContributor I
posted in Speakers

iPhone lock screen controls

I wrote to Sonos customer service and was told to start a thread because that was the only way to get a change implemented – getting the community to ask for it back. I was told that otherwise, nothing will change.Please bring back lock screen controls to iPhone.The sonos app is slow and has bad user experience, it requires way too many clicks for EVERY thing. Taking the ability to skip songs and change volume from my phone away makes this product a lot worse.Please upvote if you’re having the same issue, as that seems to be the only way someone MIGHT listen to the feedback.

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T
22 days ago
J
johnpsmythContributor I
asked in Speakers

Sonos and mobile on same network, error message

After having connection issues I decided to re connect my system. An article I read suggested installing with the router 5ghz temporarily disabled. Did this and all fine, enabled it and instantly get the message that Sonos and phone need to be on same network.Message fix suggests updating network, I just don’t that to cause problems, if it’s the only way to go then ok.Short of disabling permanently the 5ghz what can anyone suggest? Router is a Virgin Hub5, I’m sure their is a fairly simple answer to this, please!

1
Stanley_4
22 days ago
D
DenendjessContributor I
asked in Speakers

One and Beam lost from Sonos App but Connect Amp still there

Help please 🤞I have a Connect Amp, which controls ceiling speakers, together with a Beam and One (both Gen 1).Had signal difficulties with the Connect Amp so switched it off/reset it and it’s now working perfectly however in the process I’ve lost any connection to the Beam and the One. They don’t even feature on the Sonos App, they’ve just disappeared.I took the One to the router and connected it via an Ethernet cable, it and the Beam then appeared back on the app but the Connect Amp disappeared. After I disconnected it, the One and the Beam disappeared and the Connect Amp reappeared. 🤬I know I’m being stupid somewhere but would be extremely grateful if someone could tell me where I’m going wrong.Previously the Connect Amp, Beam and One were all on the Sonos app and worked perfectly.Thank you in anticipation 

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D
14 days ago
M
MiketheDContributor I
asked in Speakers

ERA 300 stereo - how to tell L from R after setup

Hi.  New to Sonos but love the speakers, the sub and the sound.  Had an ERA 300 and sub setup in one room and decided to add a second ERA 300 to have a stereo pair.  Did so and created stereo ppair in the app.  May be a dumb question, but can’t figure out how to tell left from right speakers now that they are both set up.  Any help appreciated.

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M
23 days ago
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Pedro ApContributor I
asked in Speakers

Sonos Room

Is it possible to connect Room and Mini SubWoofer?

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Airgetlam
23 days ago
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foxleybobAvid Contributor I
asked in Speakers

set up a previous factory reset Sonos 1

Hi.I have a Sonos  1 new about 4 years ago.It started playing up and i ended up doing a factory reset.But now I can’t seem =to set it up again.Can someone tell me where i might be going wrong please?

2
F
24 days ago
V
vcioriciContributor I
posted in Speakers

Please help me to check the warranty for Sonos One

I want to buy a second hand Sonos One Gen 2. Please help me to check the warranty for Sonos One with sn: ******************** Many thanks in advance Moderation Edit: Recorded and removed SN.

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Sotiris C.
24 days ago
V
vcioriciContributor I
asked in Speakers

Please help me to check the warranty for Sonos One

I want to buy a second hand Sonos One Gen 2. Please help me to check the warranty for Sonos One with sn: ********************* Many thanks in advance Moderator edit: serial number recorded and removed

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Corry P
13 days ago
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M-BeachContributor I
asked in Speakers

pair speakers to stereo

I have an IKEA Symfonisk Floor Lamp speaker and an IKEA Book shelf speaker. Can I pair these as stereo speakers? Both are new purchases in 2024.

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Airgetlam
24 days ago
T
theusualtomContributor I
asked in Speakers

Sonos Era 100 PlayStation 5

Can I connect my PS5 to the Sonos Era 100 using the Sonos in-line adapter and an adapter that plugs into the front of the PS5? I've seen people do it with other speakers.

5
Schlumpf
24 days ago
J
jimbob123Avid Contributor I
asked in Speakers

Multiple speakers in same room

HiI currently have a Sonos Amp powering a pair of non-Sonos ceiling speakers. I would like to put additional speakers at the far end of the room.For logistical reasons, running cables will be tricky, so I’m looking at the Era 100.My question: Could I have a pair of Era 100, working as a true pair, in the same room as the Amp, and have everything play nicely?Thanks Jim  

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J
24 days ago
T
Tom_zhContributor I
asked in Speakers

Only one speakers play in stereo pair

Good day, I have the following SONOS setup in my flat (65m2):2 Five, 1 Sub - Living room 2 One - Kitchen 2 Play:1 - Bedroom 1 Play:1 - BathroomConnected via Sonos Boost (Boost is connected directly to a UDM Pro Port, same default VLAN), all stereo pairs except in the bathroom. All updated to the latest version 16.1. Normally all speakers play together / all rooms are selected to play the same music.I have the following  issue:Very often (but not always), when I start playing music from the mobile app (android 14, tried on a Pixel, Samsung and Xiaomi device), only 1 speaker would start play in the stereo pairs (always the same speaker, the right one) when various rooms are selected to play. The other speaker in the stereo pair does not play music (no matter if streaming or local). In order to get the second speaker in the stereo pairs to play, in need to unselect all rooms (let only one room play), as soon as I unselect the rooms, the room that is remaining active for playing music cuts

3
Airgetlam
24 days ago
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