Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2938 Topics

P
PULContributor I
asked in Speakers

Era 300 stands on carpet

I would like to purchase the Sonos Era 300 stands but am concerned about their stability on carpet, given the speaker’s weight.  I know Sanus makes a version with carpet spikes but the speaker height is too low for my setup.  Does anyone have experience with using the Sonos stands on thick carpet? 

2
P
4 months ago
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The chefAvid Contributor I
asked in Speakers

Sonos Upgrade - speaker not available

Hi,I’ve used the Sonos upgrade program a number of times - without issue.  I’ve found an old Play:5 (gen1) of mine which definitely has not had the upgrade voucher used - it’s been unused and unplugged for years. I've downloaded the S1 app, specifically to create a new system for the Play:5 - logged in as my Sonos user.  The play:5 works fine and shows as a product on my ‘System’ on the Sonos website.  However, it doesn’t appear on the Upgrade list and interestingly, on the ‘system’ entry it displays - but where as all other eligible items state the upgrade status - this Play:5 doesn’t list this information at all.   any ideas how what could be wrong? And how I can initiate the upgrade credit if it’s not shown?   (I’ve tried the obvious - reinstalling the [s1] app, factory reset the play:5 etc…) thanks. 

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F
4 months ago
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Bat16taylorContributor I
posted in Speakers

rca to usb-c connection for era 100

I recently bought a Sony pslx310bt and I’m having the same unfortunate issues as everyone else getting them to pair via Bluetooth. The option I’m seeing is a hard connection via line in. I have a 3.5mm to usb-c adapter but the connection in the back of the turntable is male rca. How do I make the connection from that to the 3.5m? A female rca to 3.5mm? Does such a thing exist? I haven’t had any luck finding one locally. This is a Christmas gift so trying to figure this all out asap.  local Best Buy has a port but was trying to avoid the cost if possible. 

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B
4 months ago
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Ebk92Contributor I
posted in Speakers

Sonos Setup Recommendation & Placement

Any help with getting the ideal setup for my apartment tv room, dining room and living room? I have my planned setup below but I am open to any recommendations and advice.   

1
Stanley_4
4 months ago
G
grosas2Contributor I
posted in Speakers

Upated router from 1st generation eero to Pro 6e and cant connect sonos system

I updated my first generation eero router to the Erro Pro 6e. Now, I can’t connect my Sonos system to the new network. I’ve deleted the network from the latest Sonos app many times. Invariably I get the error that there is a problem connecting my device to the network.

6
Ken_Griffiths
4 months ago
C
CRueggerContributor I
asked in Speakers

Playback Stop and Start

We have used Sonos to support music listening in multiple rooms for 10+ years.  Most of the rooms have built-in speakers powered by Connect Amps, with each room having its own amp.  However, we do also have a Sonos Move and other products attached to the system.Over the past couple of months we’ve been having problems with our Kitchen speakers.  Music will stop every few minutes, then restart a minute or so later.  This has been occurring when we are playing music in the kitchen alone, or when the kitchen is grouped with other rooms.  Of note, this stopping and starting has not been an issue in any of the other rooms.I’m not sure where to start with diagnosing this issue, but would greatly appreciate assistance!thanks.

1
Airgetlam
4 months ago
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teddyaContributor I
posted in Speakers

I bought Starlink then an after market router for my Sonos--Only the Play 5 suddenly connected

Hi all!I bought a TP Link (AX21) Wireless Router. Initially, I could not find ANY of my speakers and every time it said it could not connect to the SONOS network when I tried to transfer over. Frustrated, I let it be overnight. This morning, I went to play music and saw that my PLAY 5 (brand new) had suddenly connected. I have no idea when that happened because last I saw, NOTHING had connected prior to me leaving it alone. I have factory reset my speakers, as this website told me to do, however I still cannot connect to my other, slight older, Play 5’s nor any of my Play 1’s or Move.When it comes to settings inside the route, I know how to get into the router to make changes, however, I really don’t know what any of it means. I’m hoping you smarties either know what I need to do with settings OR you’ve been through this issue and can walk me through fixing it. Thanks, Teddy

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T
4 months ago
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Rowdy1961Contributor I
posted in Speakers

google

How do the sonos speakers work with sonos. I am ised ro have foogke home speakers but want something better 

3
R
4 months ago
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HK2300Trending Lyricist I
asked in Speakers

ONE SL - Does not reconnect when TV turned back on

Hi All,I read all the posts here including “can’t connect again” and none of them are identical to my question or issue.  My pair of One SLs work fine in connection with my Play 1 and Sub, until …I turn my TV off (the two SL units always stay turned on as they are on separate electrical outlets/circuits in different parts of the room Whenever the TV is turned back on for any watching, the Playbar and Sub connect just fine but the One SLs never reconnect.  Never. The only way to resolve this is for me to completely unplug all devices, let the TV sit one minute without electrical power to it, the turn on the TV then the two One SL units right after.  A few minutes later all is synced up and works fine.One might argue that this is an IP address issue or network issue but it’s not.  It’s consistent every time.  I can sync up all the units just fine if all are unplugged and plugged back in.  But once the TV alone is turned off (only the TV), when it’s turned back on the One SLs will not res

29
ratty
3 months ago
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deehee47Contributor I
asked in Speakers

Sonos Arc sound problem

Why does my sonos arc go to low volume whenever I use another sonos speakers that is connected?

6
D
4 months ago
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HollufContributor I
asked in Speakers

Problem connecting Play:1 to new wifi

I have changed the wifi settings in my home, which means that the wifi has changed name.Now I am trying to connect my Play:1 to my new WiFi.I can complete all the steps in the Sonos-setup-guide. The Play1-loudspeaker starts to make a sound etc. In the next window in the setup guide the texts says something like:“Lets now connect Play:1 to your Wifi: [The name of my WIFI here]In the next window I enter the password to my WIFI.I am 100 percent certain, that I enter the correct password. But still I get the message: “An error occurred connecting to [The name of my WIFI here]Do you know, what might be going wrong? And how I can fix this problem?Thank you very much in advance.Best regardsJakob

4
Ken_Griffiths
4 months ago
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drdavedminContributor I
asked in Speakers

Persistent grouping of speakers -NOT surround - with Apple TV

How can I set up with Sonos app to pair Beam with Sonos one automatically on startup using airplay to Apple TV and - NOT have it be surround sound?  Every time I restart I have to use the Sonos app to re-pair the speakers. I have a  Beam and two Sonos One SL’s but want the same sound in all three.

2
D
4 months ago
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profcristianamoraContributor I
asked in Speakers

Can not connect Sonos One SL to Internet

We have a sonos SL one that we previously connected without any issue to our Huawei model B311-211 which uses SIM card for internet access. This router provides us wifi to our phones, computers, and worked with the sonos SL one without issue. A few months later, we got a new SIM card for internet with a new provider, and installed it into the exact same router. From that point, the sonos SL one stopped functioning, and when we attempt to connect it to the wifi network, it gives a "having trouble connecting to the internet" error. Can anyone help with us?

2
N
4 months ago
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HovdesContributor I
asked in Speakers

Philippines

I can’t connect my Play 1 to my Philippine wifi.  Is there a problem using the Play 1 in the Philippines or is it my wifi provider?

1
ratty
4 months ago
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rosemary girlContributor I
asked in Speakers

Sonos randomly drops out constantly

Hi,I know these are submitted a lot, but I figured I’d put my diagnostic number in and see if I could get some help.Diagnostic confirmation number: 1173542559My speakers constantly drop out, specifically my Move, Play:1, Connect, and Play:5.  This happens even if I’m doing streaming or from my turntable which is connected to one of the 5’s.We gave them their own IP addresses to stop them from being assigned new ones constantly and that worked for a bit but we are back to things dropping in and out.  We’ve rebooted, moved them around, tested with one directly hooked into the router, nothing worked. Thanks for any help you can provide!

3
Airgetlam
4 months ago
P
Pug5leyContributor I
posted in Speakers

sonos beam gen 2 wont show in app

I have just bought a Beam gen 2 and set it up. The setup process seemed to work fine but didn’t show in system. I have unplugged it and plugged back in as suggested by the setup wizard but still not there. I have left it all plugged in for 15 mins and still nothing. I have done factory reset 5 times now including connecting it via Ethernet. I have a Move on my system that connects perfectly (sound is awful on Bluetooth but that’s another story) so it’s not a problem with my network. Network is Vodafone super fast fibre router no separate Wi-Fi extenders and router is 12 feet away in the same room. Faulty Beam perhaps?

6
P
4 months ago
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ShamblesContributor I
asked in Speakers

Help with Home Theatre

I have a beamgen2 and 2 era speakers but cant get any sond from speakers while watching a film ?

6
S
4 months ago
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tlesContributor I
asked in Speakers

Moving a Play:1 to a new room

I currently have my Play:1 assigned to a specific room. I now want to assign that to a new, previously undefined room. There doesn’t seem to be any way to create a new room, or move the speaker that I want to move. The speaker remains stubbornly assigned to its original room.I have tried both the desktop app and the ipad/iphone apps.I have read various posts, but none of the suggestions there seem to work. I am currently using the S1 app as I have some devices which are not compatible with the S2 app.Is there a way to remove the speaker from the system so that I can make a fresh connection to my system, or is there a way to create a new room/move the existing speaker to a new room? 

2
T
4 months ago
K
Kaput73Contributor I
asked in Speakers

Line in

Can i stream in stereo from my single FIVE (source Turntable Line in) to my stereo coupled ONE´s  in the kitchen and get stereo audio on the ONE´s (right now i can´t ...)

3
K
4 months ago
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BrentDAvid Contributor I
asked in Speakers

Constant connection issues with two speakers

My system has started exhibiting near constant connection issues on two speakers in particular. A (I think) first gen Play:3 and first gen Playbar are the problems for the most part. Started about 6 months ago maybe. At night I play rain sounds from my music library on 3 different rooms in my home. A Play:1, a Play:3 (the problem one) and the Playbar that’s part of a surround setup with the Sub and two Play:1’s. The Play:3 will only function for a few nights before it starts cutting out again. If unplug it and restart the speaker it seems to fix it for a few more days.  Same with the Playbar, though it can also exhibit similar issues with TV programming. When I play this audio from my library, each room is playing it independently, mainly because playing grouping across multiple rooms usually gives me problems as well. So like I said, rebooting the guilty speaker seems to fix things for a few days. It’s almost as if they are encountering so many errors they freeze up or something.  My

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Corry P
4 months ago
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robbgreenContributor I
asked in Speakers

play 3

Can you hook external speakers to a Sonos Play 3?

1
Ken_Griffiths
4 months ago
AvaEmma
AvaEmmaContributor I
posted in Speakers

Compatibility, Tips, and Streaming Recommendations for Sonos 1st Generation

Hey, Just got my hands on a Sonos 1st generation speaker and curious about its compatibility with the latest streaming services and updates. Any Sonos veterans here who can share their experiences with the 1st gen model? Are there any specific limitations or tips for optimizing its performance in 2023? Also, seeking recommendations for the best music streaming platforms that seamlessly sync with this Sonos device. Any insights from the Sonos community would be higly appreciated!

2
Ken_Griffiths
4 months ago
M
misingerContributor I
asked in Speakers

Can Era 300s + TruePlay Tuning accommodate this odd layout?

Quick question. My wall/windows where the Sonos Era 300 speakers will be placed is at an angle (30 degree angle vs the 0 angle couch) so I would have the left rear channel closer to the corner of the couch and the right rear channel further away from the other corner of the couch. So essentially they would be the same height and length distance from the couch/listening spot but one rear speaker would be 3-4 feet behind the other one.Can true play tuning accommodate for this to create the proper surround sound bubble?Link to Floorplan  

1
N
4 months ago
T
TrekContributor I
asked in Speakers

sonos arc microphone won’t stay on

Arc microphone will not stay on. It always turns off after a period of time. Not sure how long. My Beam 2 did not have the same problem. The system includes a Sub Gen 2 and two One SLs. Obviously voice control will not work.

1
Ken_Griffiths
4 months ago
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Beefeater9Contributor I
asked in Speakers

sub 5

Since the latest update my 4 sub five cannot update I spent 3 hours rebooting and factory resetting and it still doesn't work.  I suspect the Router/modem may not be big enough  Can someone recommend a proven Router with this product?

1
Airgetlam
4 months ago
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