Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2934 Topics

M
MeganmaccContributor I
posted in Speakers

Era 300 or Play 5 to connect to sonos 1

We have 2 pairs of sonos 1 speakers that were purchased in the last year - 1 pair is Sonos SL and other is Sonos 1.  We are looking  to add either an  Era 300 or sonos play 5 with 2 goals:New speaker needs to direct connect to a turntable with a preamp new speaker needs to connect to the 4 sonos 1 speakers we already have to play turntable and any other music through wi-fi (since the they are not bluetooth capable)thank you

5
ratty
4 months ago
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AvrilContributor I
asked in Speakers

Sonos One SL no connecting

Hi, I have a Sonos One SL which has decided to stop working and is unable to connect to the WiFi. For the last 2 hours I gave gone through the  factory resetting, listening to it chime with no connection. Final messages vary from there is a router issue and is not compatible with 5G. I haven’t changed internet providers so not sure what has happened. Also error 1001 was displayed when clicking on options!  I have a Sonos Player 1 which works fine and I’ve checked the WiFi connection on Sonos and it says good!  Any ideas or what the problem is and how to solve it.  Thanks from a very frustrated user!!

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Airgetlam
3 months ago
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MrGlad8Contributor I
asked in Speakers

Question about how to use Sonos in a network

Heya! So I like the idea with a soundbar that is NOT a bluetooth-device. I’m looking for a sound-device that works like my Chromecast-device = everyone in my network should be able to quickly and easy cast whatever they want to the device. Is this how Sonos One works?I understand you need the app for the first setup, but when the device is connected to my network I guess the Sonos One will pop-up to anyone in my network as a Speaker? Is this how Sonos Work? Thank you!

5
buzz
4 months ago
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ZielwolfContributor I
asked in Speakers

Sonos USB-C Adapter Issues

I have a Sonos USB-C adapter for line in audio sources but when I plug it in only the “Line-In (L)” component connects. The “Line-In (R)” component never does. This happens after trying a number of different RCA leads with a number of different sources.The audio still comes through both speakers but presumably in monaural and the right speaker constantly drops out.I’ve tried rebooting the system, rebooting the app etc.Is my Sonos USB-C line adapter faulty? Is it something to do with the app?EDIT: So 1) I figured out that the “Line-In (L)/(R)” indicator probably refers to which speaker the adapter is physically plugged into, not whether the speakers are “virtually” connected to the Line input or not. 2) The issue seems to be with the Stereo pair not communicating properly, or an issue with the router causing dropouts and then the Right speaker to stop outputting sound altogether, not with the adapter. Probably best to totally reset the speakers when they start doing that...

2
Z
4 months ago
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jeppis1Contributor I
posted in Speakers

How to connect my zoneplayer s5 with any application?

How to connect my  zoneplayer s5 wia any application?Any help?Connecting via RJ45? Would appreciate any help. BrJeppis

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Airgetlam
4 months ago
S
Sonata5Contributor I
posted in Speakers

How to “group” two devices

People keep asking how to group two devices when the Sonos app only allows creation of groups of 3 or more.  If you only have 2 devices on a network, the “group” option is greyed out.  Some people suggest clicking “everywhere” but those of us with only 2 devices cannot see that option.  Every time someone suggests following the instructions for creating a group of 3 devices, it is chosen as best answer and the question is closed.  This was frustrating for me as a new user trying to pair my Beam with a new Roam portable speaker.  Beam is set up as Living Room and Roam as Portable.  My plan was to play music simultaneously upstairs and downstairs in my house, but could not figure out how to pair speakers within the Sonos app.  What I really wanted to know was how to play two devices simultaneously as though they are one group or room.  I was not worried about sound quality since the devices would be in separate areas of the house.  I had heard it was possible to sync Sonos devices so I w

21
106rallye
1 month ago
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jamie3215Contributor I
asked in Speakers

Sonos Ray: TV no optical output

Hello. I have a Sonos Ray but the TV I would like to connect it to has no optical audio output. The TV has a SPDIF output. Would the following converter work if I connect from the SPDIF TV output to the converter via a SPDIF cable, and then the optical output on the converter to the Ray via the optical cable? Thankshttps://amzn.eu/d/iL3UG1T

1
ratty
4 months ago
V
VintroneContributor I
posted in Speakers

unable to connect to verizon home internet

I switched my internet from frontier to Verizon home internet. I can only connect play 3 to the new service. Move and Roam cannot connect. It’s frustrating. I was on the Sonos tech support for over 1 hour and they suggested I ask Verizon to create a second WiFi but Verizon had no clue about that fix. I may go back to my old provider rather than buy other speakers.

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buzz
4 months ago
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Peter_254Trending Lyricist II
posted in Speakers

Reset play 1. Solution found.

This is just for info if you have problems resetting your Play 1.Had to reset my 2 X Play 1.According to Sonos' instructions, you had to press play/pause down when connecting the power cable. After that it started flashing white, then white and orange and then it should flash green after some time and then they should be reset.(They have previously been connected to wifi and part of my surround set) Mine would never flash green, they just flashed white and orange forever. Therefore, I could not connect them again. And believe me I've tried everything :) Found the solution on this page through a lot of searching. Connect your Play 1 with a network cable to your router, power on your Play 1 while holding down play/pause, wait until it flashes orange and then you can release.. After approx. 2min it flashed green. Now I removed the power cable and internet cable and placed it where I wanted.Connected my Play 1 to power, after 1min they flashed green and then could add them to my system via

4
R
1 month ago
C
cortylContributor I
posted in Speakers

How dismantling a Play:5 Gen1 speaker ?

My Play5:1 Gen1 speaker no longer works, no power supply. Also, does anyone know how to dismantle this speaker?

3
C
4 months ago
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MichaëlRenardContributor I
asked in Speakers

Sécurité WPA 3

Bonjour, je possède encore une enceint sonos play 1 mais depuis une mise à jour de mon routeur je n’ai plus que la protection Wifi WPA 3 personnel, es ce que mon enceinte play 1 peut-elle encore se connecter à mon réseau merci.

2
M
4 months ago
C
Charliecat5Contributor I
asked in Speakers

I am fed up

I am sick of Sonos and wish I hadn’t invested so much.  The speakers are fantastic, but the software interface is awful.  We are constantly losing connection to speakers.  Speakers not being found. Speakers are dropping out.  Volumes changing.   And before you start telling me it is the wifi connection - it isn’t.  That is stable, and we don’t have any problems with anything else.   I want proper help and don’t want to be given the runaround.   D

3
buzz
4 months ago
T
Tay.rContributor I
asked in Speakers

Sonos move won't connect to my phone after I connect it to the internet.

My Sonos move won't connect to my phone after I connect it to the internet. When I do search for device it won't show up. I can't access the system or do any updates because it won't show up through my internet. I would like to try and use the S1 app, but I can't downgrade my software on the Sonos move because I can't connect it to my phone. There was a time when I could at least use the Bluetooth setting, but even now I can't switch it to Bluetooth. I'm going to be honest. I have tried just about everything I could find on the internet to make this work and so far nothing has.

2
J
4 months ago
S
SmnitroContributor I
posted in Speakers

speakers

Room size 

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Airgetlam
4 months ago
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NavkaurContributor I
asked in Speakers

Where should the in-ceiling speakers be placed?

Hello Sonos Community!  I am pretty new to Sonos but I’m going to buy SONOS IN-CEILING SPEAKERS (PAIR).I wondered where to best place the speakers in the dining room and kitchen areas? There is no TV in this area and it is simply an open plan kitchen/ dining room so we’d like to play music! Also how many speakers would you go for?  Thanks in advance!      

1
G
4 months ago
J
jphughanContributor I
posted in Speakers

Era 300 line-in and stereo pair issues

Short version:Currently, it appears that when two Era 300 speakers are in a stereo pair, using the line-in for one of the speakers causes that speaker to play audio, while the other remains silent, even though the stereo pair operates as expected with other sources. Additional background:A few days ago I was helping a fellow Sonos owner with a setup she was trying to achieve. She has two Era 300s and a Sub, which she planned to use as a 2.1 unit. Her intended audio source was a third-party mixing board connected to the line-in of one of the Eras. In this setup, the Era physically receiving the line-in signal played audio as expected, while the other Era in the stereo pair remained silent. This was true even when the Sub was dropped from the equation. When testing other “regular” sources such as Spotify through the Sonos app, the 2.0 or 2.1 setup performed exactly as expected. All firmware was current as of 12/26.The workaround we found was to keep the Era 300s independent, pair the Sub

4
J
4 months ago
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chriskimberTrending Lyricist I
posted in Speakers

Sonos One being discontinued?

Looks like the Sonos One and One SL are not available on the Sonos.com UK shop. Wondering if this is a sign they are about to be discontinued, or just sold out after Christmas?i’m considering adding another One to make a stereo pair with an older Play 1, which might not be such a good idea if they are going to be discontinued soon…

15
D
3 months ago
O
OlahyltContributor I
asked in Speakers

problems connection

Hi! My Sonos one stopped working some time ago. When I am trying to reconnect it with my phone it is just blinking constantly. I have tried to connect it with the network cable and also reset it but it still just continuing blinking. Need help!

3
Stanley_4
4 months ago
M
mosstim1Contributor I
asked in Speakers

Sonos 1 app not working

My Sonos 1 app is saying 5 of my 7 Sonos products are incompatible. When I go through the menus and select continue using S1 nothing happens and they are still incompatible. Having spent significant money on older sonos product I can’t afford to change them to s2 products and am perfectly happy to continue with s1 but it doesn’t work now

2
Corry P
3 months ago
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DanielGDContributor I
posted in Speakers

Sonos used to be better

Honestly just disappointed with Sonos overall lately.  Used to be great audio and an easy system to interface with Spotify.  Now it just seems like constant disconnects, and delayed pickups, and Sonos wants to blame the router or Spotify, but it’s them.  The router is fine after numerous reboots and diagnostics, all other WiFi devices in the home are fine.  Doesn’t make sense and Sonos is the outlier. 

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Stanley_4
4 months ago
G
gacooganContributor I
asked in Speakers

Balance issue ERA 300 with Line In

Hello,  I have just received a second Sonos ERA 300 for Christmas and have added it to my first 300 with a sub mini. They work great together except when I used my turntable through Line In. Then just one of the speakers plays correctly and the other one at a greatly reduced volume. I’ve even swapped the speakers and the new one still plays about half volume even when it is the one with line in connected. Sonos support couldn’t help. Can you offer any guidance? Also balance isn’t an options at all in the app for this pair which seems odd. If I could adjust that I would think it would work.  Greg

3
Stanley_4
4 months ago
Z
ZuberatorContributor I
asked in Speakers

SONOS APP do not stream audio to another room

Hello,I have Sonos Ray connected to the TV by Optical Line and IKEA Symfonisk Picture Speaker in another part of the room. Symfonisk is grouped with Ray as another room. When I turn on the sound on TV, Ray is playing. Then I want to stream this audio to Symfonisk, so I opening a Sonos App, and checkbox the Symfonisk in playing now tab. And nothing happening, despite Sonos App is showing playing animation next to Symfonisk name. If I want to fix it, I have to go to network tab and manually connect SYMFONISK to router once again. When it finish connecting to router it automatically start playing. And I have to do this almost every time. AirPlay is working fine and it streaming to both speakers every time without problems, so i assuming Symfonisk is connected to the router all the time.Thanks for help. Zuberator

5
Z
3 months ago
A
Adam is new hereContributor I
asked in Speakers

Sonos Five connects to App or Sonos One, but not both

I have 2 Sonos One’s that I had been using. They worked great in stereo or in separate rooms. Everything worked great. I just received a Sonos Five (current gen) and hooked it up. Went through the installation process and now only the Ones show in the app. With some tinkering I got it so the Five showed up in the app but then the Ones weren’t. Now just the Ones are showing up again. I can airplay to all 3 with Apple Music but I can't do any configuration or grouping in my Sonos app without it showing up. Any thoughts?

2
ratty
4 months ago
M
Margaret1803Contributor I
asked in Speakers

Replacing Chargable Batteries

At the end of the three years expected life of the rechargeable batteries . Can the be replaced or do you just throw away your Move speaker?

1
jgatie
4 months ago
V
VonbContributor I
asked in Speakers

Play1 S2 to S1 downgrade

I need to reset 2 of my Play1 units.These are 'seen' in my Sonos 2app.I have factory reset the units but when the app tries to rewind to S1 it states it cannot find them see pic.I have tried physically connecting via a ethernet cable still with no success 

7
Corry P
3 months ago
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