Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 2,911 Topics
  • 14,969 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 19
  • 92
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 5
  • 6

2911 Topics

C
chuckhawksContributor I
posted in Speakers

Speakers (stereo paired) work on their own but don't show up in any instance of the app

I have many stereo pairs and surround groups in my Sonos system. A good number of times in the past, and recently I have issues where a room like “Kitchen” for instance, work to play music from voice prompts thru Alexa or Sonos voice control BUT the room doesn’t show up in the app (iOS, Mac or Windows.) I’m currently in that situation with several rooms. It’s baffling, frustrating, and paints a very negative image of the product and its ecosystem. And now there are valid competitors in this field.I can go in the kitchen and tell Alexa/Sonos to play music from any of my connected services, and it works. The daily alarm playlist (originally setup in Sonos app) starts at the set alarm time each day. So all seems well - thru voice commands and I supposed saved repetitive activities. But the room doesn’t show up in the app and the alarm and/or its playlist cannot be accessed/adjusted at all (no room, no playlist/alarm...)I’ve rebooted all speakers and the router to no avail. Many of my spea

4
Ken_Griffiths
3 months ago
P
PeteoAvid Contributor I
asked in Speakers

Sonos 3's surround pair drop after doing updates

Almost every time after doing a Sonos update my 3’s that are paired as surrounds fail and drop off. This has happened for the last 4 updates. What the heck is going on with Sonos QA??

3
Stanley_4
3 months ago
1
1234rororoContributor I
asked in Speakers

sonos turning on randomly

In the last month my Sonos system has turned on in the middle of the night both at my house and my condo (with nobody home). What the heck is happening. I don’t have Spotify I only use Apple Music. 

1
controlav
3 months ago
Fragments Of
Fragments OfAvid Contributor I
posted in Speakers

Era 100 - low volume on a speker

Hello Everyone,I have one question about a strange situation with my two Era 100.These one are in stereo mode with a fixed IP addresses on my home network. My Sonos configuration is in 5ghz.Sometimes not always I have a strange situation, the right one has a low volume that the left one, the right one works but with a volume lower. This situation is not permanent.Have you an idea about this situation ?Kind regards to you. 

11
Schlumpf
3 months ago
R
Roballan123Contributor I
asked in Speakers

how long does it take for a factory rest on play:3 ?

My Sonos play:3 is dropping the sound and I am having trouble getting it to play.  am trying to reset it to factory setting by unplugging it and plugging it back in while simultaneously holding the play/pause button.   Once I plug it it, it flashes white for a short period of time, then alternates flashing between white and amber, but never seems to turn green. how long should it tack to rest to factory settings ? I have a move, one and another play:3 and all work fine.

4
Airgetlam
2 months ago
P
ParsaContributor I
asked in Speakers

Ikea SYMFONISK won’t connect

Hi,I’ve had the Ikea SYMFONISK for a while now but recently we changed the wifi password and the lamp wont connect its speaker to my iphone. I’ve tried resetting the product with the app but it doesn’t seem to work. How do I fix this?

1
Stanley_4
3 months ago
C
CptbfhrtContributor I
asked in Speakers

unplugged sonos bridge, when plugged back in, app can’t detect system

System requires sonos bridge to be tethered to router. When it was unplugged & then plugged back, app can no longer detect my system (4 play 5s, sub, 2 connects for traditional systems). 

3
Stanley_4
3 months ago
H
harry smithAvid Contributor I
asked in Speakers

Vocals on Era 100 Sound Bad

I saw a topic of this name and am experiencing the same issue. I bought a Sonos Era 100 to replace a Sonos One SL in my system. But the sound produced by the Era 100 is worse than the One SL. Vocals and mids sound muffled. I have tried messing with the equalisation setting bass to min and treble to max but the sliders seem to have little effect on the voice comprehension. This is puzzling as most people seem to say the Era 100 is better. Perhaps there are bad batches. I am not sure now whether to keep the One SL. The one benefit for me of the Era 100 is the volume slider but the sound is annoying me, particularly as I mostly listen to speech radio. Is this something Sonos support can fix, for instance a replacement Era 100. Do others receive muffled voices from the Era 100.

2
Schlumpf
3 months ago
C
Caliarco1415Contributor I
asked in Speakers

Play:3 speakers connection issues

I am experiencing issues with my Play:3 speakers - they keep dropping out after they’ve been running/ connected for a few hours. The only solution seems to be to power cycle the speaker and it’s ok again for a while. My system includes 2 Play:1s, 4 Play:3s and 1 Sonos Playbase.I have tried everything (rebooting my router, factory resetting all my speakers, reserving (fixing) the IP addresses of all speakers, trying different music sources). Always the same result - the Play:3 speakers start dropping out intermittently at first and then permanently off. Until I switch them off and then on again (power cycle). Then they work ok again for a few hours. The Play:1s and the SoundBase don’t seem to be affected. It seems like it might be a memory issue (cache not emptying?) and it only started happening in the last couple of months - previously everything worked perfectly - so I’m wondering if a Sonos update has caused all this? My system is running Sonos S2 and has been perfect previously, so

1
Airgetlam
3 months ago
F
FranTMContributor I
asked in Speakers

Comcast router issues

I recently upgraded my Comcast router.  Sonos no longer works.  Sonos app says I need to split my router signal.  Question.  Is this need to split particular to older models or is it an issue for all products?  Also, does splitting my signal slow or weaken my WiFi, in general?

6
Stanley_4
3 months ago
V
Volume11Contributor I
asked in Speakers

Volume

Just now at 430am, the sonos speakers on the other side of the house turned their volume to max. The sonos speaker in my room did not. I was able to turned them down after fumbling around in a half sleep state. It's happened once before.  I only use TuneIn and Youtube Music on the sonos app, and those two were set to Tunein. And the speakers are all Sonos Ones. Is there anyway to stop this from occurring again?  Thank you for any suggestions.  

6
ratty
3 months ago
M
MarlenaContributor I
asked in Speakers

upgrade offer- disposal of old product

I recently took advantage of the upgrade offer. Do I need to return my old product to Sonos? The instructions were not clear on what to do w my old product. 

2
Stanley_4
3 months ago
S
SaintJamasonContributor I
posted in Speakers

spectrum Router

Admittedly I am new to the Sonos community. We just built a new house and I had a Sonos Arc installed along with amp and four overhead in-house speakers. Recently I was given a new Roam and the device connected but did not show in my system settings. When I called Sonos they told me that Spectrum had a known issue with the router and suggested that I do a wired connection which I cannot do to the homes layout. My question is can I change the router out and get my Roam to work and not affect the other speakers in the house? If so what router should I get?

4
Airgetlam
3 months ago
D
DavidJSAvid Contributor I
asked in Speakers

Era 100 as wired

I have just bought an Era100 and want to use it a the ethernet wired source to set up the “wired” network.  I have had issues with the standard wifi set up so this is a recommended path.I have done this but none of my other speakers are showing as WM:0.  They are all still showing as WM:1.Any ideas?thanks in advance

4
D
3 months ago
K
kwilson.homeContributor I
asked in Speakers

Weird issue with stereo Era 100s are grouped with stereo Play:1s in another room

Hey all,So for Christmas I invested in a Victrola Stream Onyx and a pair of Era 100s for my Dining Room. They look great and sound great, but whenever I attempt to add my Backyard Play:1s (stereo mode) in a group, it only plays audio out of the left channel Play:1 in the Backyard. To be honest, I have noticed it with other audio sources as well too, not just the Victrola record player. It works fine in other rooms grouped when I play it on my Arc (w/ surround Era 300s and Sub), my bedroom Beam, my Move and even my Era 300s in the Garage (in stereo mode).The only solution I have found is to take my Play:1s out of stereo mode and treat them as their own speakers in the Backyard and add them to a group individually, but that seems so counterintuitive. Any thoughts, solutions or help on this matter would be greatly appreciated. Thank you.

1
N
3 months ago
N
Nigel BradyContributor I
asked in Speakers

Upgrading from S1 to S2 with aged devices

hi there.I have a mixture of devices including older models of one, three and five.  Also a sound bar.  There are also some newer one’s.I have been avoiding upgrading as I am not sure all will continue to work as they do today.I get the pop up all the time, but ignore.BBC sounds has today stoped working and I am being told Must I upgrade and will my devices still work…any help appreciated, as they cost a lot of money and I don’t want to have to start to replace, when they are working perfectly.thanks in advance 

10
J
3 months ago
J
juliannemeth81Contributor III
asked in Speakers

Sonos 5 Stereo Pair for Turntables (Worth It?)

Hello! I'm considering buying a second Sonos 5 speaker so as to have a true "stereo" experience with my turntable. My question is whether this would be worth it. Does a second Sonos five, paired for stereo, make a major difference in terms of sound quality/audio separation? Or is pretty similar?   For context, right now I have Gen 2 Sonos 5 plugged into a Pro-Ject T1 turntable. Generally, the sound is great. The room isn't too big and I don't have complaints.  BUT...If there's a chance sound would be substantially improved, I might make the leap. The set up is such so that speakers would have to be laid out horizontally rather than vertically. I was also wondering about line in issues, as with a paired set, only one of the speakers would have the advantage of being directly "plugged in" into the speaker. Would this make left/right channel sound slightly different from each other?  If anyone has actually made the change from a turntable hooked into one sonos 5, and then added a second, 

1
G
3 months ago
E
EsaHContributor I
asked in Speakers

Changing wifi for Sonos system

Here is my issue: I have a Sonos system with 9 speakers. I have two active wifis: Wifi A and wifi B. The system/speakers are connected to wifi A but I would like to connect them to wifi B. How to do this? How to the change the wifi for all speakers / system?I managed to switch a few speakers to wifi B by going to the network settings in S2 app but it is not working for all speakers. There is a help: https://support.sonos.com/en/article/connect-sonos-to-a-new-router-or-wi-fi-network However this is not working because I am not getting the message: Unable to connect… because all my speakers are connect to some wifi.Also if I connect my Android phone to wifi B and try to add speakers to my system with S2 app, the app is not finding the speakers.

4
E
3 months ago
N
nashieAvid Contributor I
asked in Speakers

Sonos Play:1 poor wifi

Hi,I have a few Sonos devices in the house. Most work fine, but two Play:1 speakers upstairs have poor wifi.What are my options to improve it? Can I wire them into the network? Or will that cause issues for the rest of my Sonos setup?

2
N
3 months ago
Ct_Pirate
Ct_PirateContributor I
asked in Speakers

Speaker and Room naming

Hi everyone,  I have a massed a bunch of speakers mainly SL1’s and a few ARC’s and subs. My question is naming the speakers and rooms. I have a room say “Garage” and in it is 4 SL1’s one each corner of the room and a sub and a arc.  How would you go about naming them all and setting up the room? I’m just getting confused a bit on the differences of the hierarchy.Then the subs seem to disappear from the main app is that because it’s already added to the room? Thanks in advance for any guidance.

10
Ct_Pirate
3 months ago
W
WrhugheContributor I
posted in Speakers

Era 300 wall mounts

I’m wanting to mount my era 300’s to the wall and conceal the wires.  I know there is a solution for the sonos 1 but I can’t find one for the era 300.  Aside from running the power through the wall. Or installing an outlet near by and simply plugging it in, are there any products that support power and mount together?

6
Corry P
3 months ago
N
NDLContributor I
asked in Speakers

Beam 2.4 vs 5G WiFI connectivity

It seems all my SONOS equipment can connect to my router on the “5G” network, except for my Beam. It’s still looking for a 2.4G network.  I’ve done some band steering on my router to create the 2.4G network and it seems to be happy; however, I’d like to have everything on the same band if I can (no biggie if I can’t).  My equipment seems to be up-to-date with software - according to the app.  I’m using the T-Mobile 5G Gateway as my Router/WiFi system.  Also, how do I verify if I have a Gen 1 or 2 Beam?I have the following SONOS equipment:2x Move1Arc+2 SL One+SubBean+2x SL One+mini-Sub2x Ports Thanks,Nick. 

3
ratty
3 months ago
H
Hammer32Contributor I
asked in Speakers

Room with a Beam drops out of Group on it's own.

I’ve got two rooms with a single Sonos OneSL each.  The third room had two Sonos OneSLs in a stereo pair.  All the speakers are wired to ethernet.  Grouping the rooms worked flawlessly.I recently added a tv and a Beam to the third room.  The Beam is paired with the two Sonos OneSLs.  The beam was not initially wired to ethernet.  When this third room is put into a group, music will play throughout the building, but after some random amount of time the third room drops out of the group and will be listed in the Sonos app separately from the group.For the first week or two the Beam was not wired to ethernet, so I wired it up hoping to resolve this issue.  After about a month, the issue repeats each time I group the third room with another room.

2
S
3 months ago
P
PatrickschmidtContributor I
asked in Speakers

Play 5 only works with ethernet cable connected, remainder of system fine

I have a comprehensive Sonos system with around twenty components.  No issues with connectivity on any of them, except for one Play 5 which dropped from the system.  I reset (numerous times at this point) and could not get it to reconnect wirelessly (could not join the temporary Sonos network).  When I connect via ethernet it finds it right away and speaker can be set up.  I have even been able to disconnect the cable and have it remain functioning as long as I don’t unplug the speaker.  Once I unplug it to move it to its preferred location, it can no longer be found (wifi range is ample).  Sometimes when I unplug it it will immediately lose connection.  I submitted a diagnostic 251709449

2
P
3 months ago
U
UUmbachContributor I
asked in Speakers

Adding Sonos 5 speakers to existing Sonos system

I currently have a Sonos playbar and sub and want to add a set of Sonos 5 speakers to my system.Do the Sonos 5 need to be connected to my router or will the connect to my existing speakers wireless through the app?

2
Airgetlam
3 months ago
Terms & ConditionsCookie settings