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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4634 Topics
C
CatLadySueContributor I
asked in Speakers
Audible, YouTube

Does anyone else use there Sonos system to listen to books and podcasts from Audible? Just feeling like the music aspect of the system is the most important thing and any other type of listening is not a big deal. I love being able to go from room to room while listening to music or a book without interruption.What frustrates me most is not being able to find books by title or author in the Sonos system (even before the app change). Opening a book in the Audible library and sharing it with my Sonos speakers works. I wonder why it  The problem with this is that the book doesn't show up in the "recently played" list.At present, starting in the past few days, I can't do the share between apps because when I share, the volume on the speakers comes on at 100%. Starting this morning, 8/4/24, there is now no way of controlling the volume, that still comes on at 100%, because the app is not acknowledging that it is playing anything. 

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2 months ago
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NextstepContributor I
asked in Speakers
play 5 not playing any sound

My play 5 is not playing any sound on my tv

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R
2 months ago
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MayisaContributor I
asked in Speakers
connect to new wifi sígnal

Hi! Hoy do I Connect my Sonos SL to a new wifi signal?

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Airgetlam
2 months ago
M
Mike_ayuContributor I
asked in Speakers
S1 to S2 upgrade problems

Can’t get my system upgraded to Sonos 2 (finally decided to make the move after putting off the huge investment for this long).  I’ve removed all the incompatible devices,  The System Compatibility Check option in S1 is greyed out.   I have 2 Playbars with Subs and Sonos1’s I left in my system.  I could see them both in the S1 app, but when I go to the S2 app, it says nothing can be found.  Tried a factory reset on one of the playbars and then put it in pairing mode (I hear the tone but S2 still says no products found.). Both playbars are using wired connections.  I can still see the second Playbar in S1 (but the one I factory reset is no longer in S1).     Also, whenever I try to Check for Updates in the S1 app, is says my app needs to be updated and takes me to the App Store for the S2 app.  I’ve deleted and redownloaded the S1 app to make sure I have the latest.   Not sure where to go next.   I wanted to make sure these systems move to S2 before replacing all my other setup with S2

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Airgetlam
25 days ago
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nkmoschContributor I
posted in Speakers
problem with trueplay

Just got the Era 300 and I’m using latest ios on 15 pro max iPhone. When I start the advanced true play calibration it crashes after exactly 2 sec  iinto a message stating “there is something wrong …”. Is there a fix for this?

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Airgetlam
2 months ago
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Rich BorehamContributor I
posted in Speakers
my last tune is frozen on the app screen

I last played a deezer song a month ago and when I have returned to app today Its STILL there and I can not change or remove it from the screen.I have re installedappand its STILL there.This followed the original fault of not connecting at all to Deezer last month.I am at the end of my tether with Sonoa now  HELP appreciated cos quite frankly the speaker is currently USELESS to me 

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R
2 months ago
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mtborahContributor I
asked in Speakers
Adding Amazon Music Won't Proceed

Due to Sonos refusing to play my Amazon Music playlists appropriately I removed the service from Sonos and attempted to re-authorize.  However, as I follow the steps to add the service, it stalls on a screen with this message: “Authorizing Amazon Music Account...”   Below that it shows the Amazon Music logo and the spinning circle directly below that but refuses to proceed/complete.  I’ve updated everything and my accounts are all compatible (Unlimited).  Despite several attempts, the account refuses to proceed after as long as minutes.  Samsung Android telephone.  Please advise on how to move this forward and complete the authorization.  

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Airgetlam
2 months ago
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Didi_the_oneContributor I
asked in Speakers
Bluetooth and line in to multi room

If I stream sound to Era 100/300 over Bluetooth or over the line-in accessory cable, can I get that sound to be played in sync multi room over other Eras speakers in the same WiFi network?

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2 months ago
Morten72
Morten72Contributor I
asked in Speakers
turntable,sonos-amp,sonos play5

Two play 5’s setup as stereo,keeps falling out when playing thru turntable via pre-amp thats cabled to sonos Amp. at the same time, sonos app S2 is saying the wifi-connection is very good? any suggestions. The play5’s is in the next room 7mtr away, and never had this happening  

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Morten72
1 month ago
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James Bond XXContributor I
posted in Speakers
whats wrong with sonos?!

I’m a big fan of Sonos speaker and I bought two era 300, two ones, an arc, a sub mini and a roam, however, it’s been really lame when streaming Music on my Sonos. They either just stopped playing or skipping songs… if it’s just once a few days I might ignore it, but it’s been a while that I have to unplug the speaker to restart, some times I need to do it multiple times a day, and now I just don’t even bother and just use Bluetooth, and that only works with my era 300s and roam.  i called in the CS, they said it might be because of the new app update and Sonos is working on fixing it. Anyone else is having the same issue? When will Sonos speakers work properly? 

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R
2 months ago
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HansSchulzeContributor I
asked in Speakers
lost control of 5 amp/playbar/sub system

5 rooms full of reviously working sonos gear.Music is playing, neither sonos or spotify can see or control the audio flow.  Volume controls snap back, room joins fail, starting new music fails.Un-installed and reinstalled sonos on Android.  Rebooted.  Spotify can't connect to speakers, nor affect audio levels.  Once I was able, with one room disconnected, to start another song, but nothing snapped back to normal.  Worked fine yesterday.  Nothing on wifi / LAN changed.Events suspected to cause issue: samsung TV switched audio from sonos bar (mute, which caused all music to stop) to BT headphones. Umpaused sonos, music continued.  Timeline resumes above. Additionally, changing between 2 wifi systems at two locations, with same ssid and pw, confuses the app, takes 5 seconds to figure out where it is, and let me see the devices. 

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H
2 months ago
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MoynaContributor I
asked in Speakers
my Sonos app and 5 speakers are not working for several months

For several months my Sonos app went off and kept telling me it could not connect or could not find any Sonos products on my system! But I have 1 tv boombar and 4 Sonos 1 speakers….they weren’t cheap! And now nothing works or connect to my music services or my wifi

1
Airgetlam
2 months ago
B
BkesContributor I
asked in Speakers
move 2

Anyone else have a TON of trouble with this junk. Took it on vacation, keeps dropping off of Bluetooth and WiFi impossible. Absolutely terrible. 

2
buzz
2 months ago
1
110degreesContributor I
asked in Speakers
Era 100 direct connect to TV

Trying to assist someone with slight hearing issue to better hear TV dialog without turning up the Beam soundbar so loud. We added 2 Era 100 speakers to it, sitting one on each side of sofa, but they don’t play the voice / dialog. Is there a way to make them just mirror the soundbar? Or even just be the primary? Or…  so they just become a 2nd set of speakers. We don’t need 5.1 surround, and he doesn’t want to have to put on headphones. Would really appreciate any help

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1
2 months ago
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ejivalContributor I
asked in Speakers
Sound Drops in and out from Play:5 (Gen 1)

Audio drops in and out (lowering volume then back where it was at) after an hour or so of playing device.  Drops increasingly closer as time pases. First maybe every 5 minutes then seconds into each other.Submitted a diagnostics for this issue.  I dont know if this issue could be heat related (34c where Im at) or equipment showing its age.  Have not had this issue until a couple of days ago. thanks.*Moderator Note: Diagnostic number removed*

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Airgetlam
2 months ago
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Mynthon44Contributor I
posted in Speakers
This is the last time I will buy your products

I bought two move 2 speakers and one mini sub.  The seller didn't know how to tell you that these unfortunate systems don't work together.  I'm returning all the crappy gimmicks.  This is the last time I will buy your products.  I thought you were a quality brand.

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2 months ago
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rsheaContributor I
asked in Speakers
why does your software suck so bad?

Hi I have suffered for a decade with your software.  I have an almost 20 speaker investment and have wasted 100s of hours trying to get your product to work consistently as advertised.WHEN WILL YOU GET YOUR SOFTWARE STABLE!!!!!!

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G
2 months ago
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MowingmafiaContributor I
asked in Speakers
connection

I have a 13 speaker system. Switching songs is an issue with the speakers staying connected. They never come on all at once. They pop in and out of play. Its a long process to get them to come on all at once. What is my issue? 

3
buzz
2 months ago
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EthanA2924Contributor I
asked in Speakers
Two pairs of speakers to

I have a pair of sonance outdoor speakers connected to a Sonos amp.  I just added a second pair of the sonance speakers to the same amp.  When I play music, I only get sound from the new speakers I added.  I disconnected the new speakers and only have the original pair connected and they are no longer playing music.  Any ideas?

4
Stanley_4
2 months ago
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DJamesAvid Contributor I
asked in Speakers
Latest Update has Screwed up Line-in

My turntable is connected to an Era 100 via line-in. Since the latest update the autoplay function has stopped working, and my other speakers won’t play music from that source. I’ve spoken to customer support and they have no idea what the issue is.WTF is going on here? I though the latest update was supposed to improve things...  

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2 months ago
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ernmalleyTrending Lyricist I
posted in Speakers
Flogging a dead horse...

I’m not heavily invested in the Sonos ecosystem (owner of a single Roam), but I’m looking to extend my home audio setup and have been considering a couple of Era 100s.  The app debacle has me very worried though.  I even trialled an Apple Homepod for a week, but the experience with that was not good.  I don’t think Bose, Bluesound or other systems mentioned here are viable options either for a variety of reasons, so I’m still looking at the Eras.Anyway, my greatest concern is that Sonos is flogging a dead horse with the updates to its new app.  My biggest worry is its slowness, which absolutely destroys the user experience.  An app this slow at launch makes me think that the underlying software architecture is badly flawed.  I was a software developer for 40 years and occasionally heard an adage about developing systems: “first make it work, then make it fast”, which always riled me because the making it fast part never happens.  Speed and responsiveness have to be designed in on day z

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sigh
2 months ago
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NLaingContributor I
asked in Speakers
How do you fire the CEO that let this App issue happen?

Haven’t used the Sonos app since may. Just tried to redo everything on my app and still doesn’t work well. Thanks for the garbage.  I will be returning to Costco  

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T
14 days ago
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NeroesContributor I
asked in Speakers
Casting from Audible turns volume to Max

when i connect Audible to my sonos system it turns the volume of all affected speakers to max(100)i have only seen this behavior with audible, Tidal doesn’t seem to experience this issue

1
Airgetlam
2 months ago
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Sillyjilly99Contributor I
asked in Speakers
speaker disappeared from app

I have 3 speakers. A one and two plays. One of the plays has disappeared from the app. I’ve been on chat and was advised to perform factory reset. Which I’ve done and now I’m trying to add it again. It just says connecting. Has done for about 15 mins 

0
S
2 months ago
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Muneesh PContributor I
posted in Speakers
Has there been a new crap app update?

this morning my sonos app will not upload any of my services (apple music, soundcloud ect) Has there been a new update?   

1
Airgetlam
2 months ago
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