Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2899 Topics

T
treesdrAvid Contributor I
asked in Speakers

selective distortion

I now have four speakers in a room- two 100’s and two Ones. Sound is outstanding but with one major probl em. I listen to a lot of classical music, and on some orchestral recordings I get really bad distortion in in the mid-to-upper frequencies (strings). It doesn’t happen with solo piano recordings or older rock and jazz. Any advice is appreciated. Thanks

1
Airgetlam
3 months ago
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melanContributor I
asked in Speakers

Play:1 no longer works in stereo pair

Hello, I’ve got 2 SONOS Play 1’s. I’ve had them in stereo pairing mode for about 4 or so years now. The right speaker no longer plays music in pairing mode. When I unpair them, the both of them work just fine separately. However, as soon as I pair them back into stereo mode, the right speaker stops working.  When enabling/disabling the LED for the both of them in the SONOS controller, I can see that they’re both synchronised. Both devices have a static IP address. I’ve tried rebooting the router, but to no avail. Diagnostics number: 825482722Any ideas?

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M
3 months ago
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Rob_Avid Contributor I
posted in Speakers

connections to all sonos speakers dropping

Losing connections to all sonos products . Becoming a regular occurrence over the last 3 weeks . Seems to be every other morning when i realise the sonos radio alarm has not gone off . Got boost + 3 other sonos speakers . App cannot find any of them . Only fix seems to be to power off all equipment / rooter/ boost and at least on sonos speakers . Note no other wifi using equipment has an issue . Its becoming very frustrating and no longer trust the sonos as an alarm .    It seems to be the connection between boost and the speakers that drop . 

1
Airgetlam
3 months ago
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ZW3Contributor I
asked in Speakers

Cox Wifi connection

Cox modem WiFi 2.4 or 5 do not connect to Sonos unless hardwired.  Never had a problem and spent 2 hrs with Sonos team with zero luck.  what can I do to get back wireless connection?  

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Stanley_4
3 months ago
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AlexcordsContributor I
asked in Speakers

Will the sub mini sync with the Era 100 when you connect via the phono adapter

Before I buy the mini sub i need to know it will sync with my pair of era 100’s when i use my record player via the phono adapter on the era 100. Thanks

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A
3 months ago
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NCW65Contributor I
asked in Speakers

SONOS Connection to new WIFI Router from SKY

I cannot connect my SONOS products to my new WIFI Router from Sky, all of those SONOS products were working fine on my previous WIFI network, but simply will not connect to this new one.I have a Play 3 and 2 Play 1 speakers.I have done a factory reset on all speakers.I have done an app reset on my SONOS app on my phone.On the Sky Router I have tried to switch off 5Ghz network and function only on the 2.4Ghz version, and I’ve also tried to switch the security mode back to WPA2, nothing works, every time I get to the point of adding my WIFI password, it fails.Any thoughts?I’m almost at the point of dumping all this equipment.

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AjTrek1
2 months ago
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mirionContributor I
asked in Speakers

Problems with new Sonos system wifi connection

System installed by Best Buy Geek Squad 30 days ago.Arc Soundbar connected to eArc HDMI port on TV.Router is line of sight 9 feet to Sub and 20 feet to Era's. (See photo below)They had difficulty connecting the sub when initially installing the system and it did not stay connected very long after they left. I got it reconnected a few times but now it will not connect at all. Spoke to Geek Squad rep that installed it and she thought maybe it was a bad Sub and suggested she would bring a new one out when she comes here in a week. Instead I went to store and exchanged mine for a new one. Brought it home, hooked it up per manual and still nothing and now one of the Era 300's doesn't connect. I did get a message that a “Factory Reset” is required after hooking up the new sub but it also said that this should only be used for a change of ownership so I decided against it for fear of wiping something out. I have gone through the "Add New Component" several times now and it recognizes that the

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M
2 months ago
K
KalypsoContributor I
asked in Speakers

Sonos speaker/home automation/home-assistant

Hello, I would like to use a Sonos speaker to control my home automation with home assistant, without using Google home or Alexa. But being able to use these but not for my home automation, only for information, weather...I was directed by the Bard AI to the Sonos One 2nd generation, but it is no longer sold.Can you direct me to a reference that can:- control my Home-Assistant home automation- Be compatible with Google home and AlexaThanks for your help.

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Airgetlam
3 months ago
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IndyferretContributor I
asked in Speakers

static playing over music

The Sonos one plays static over everything I try to play through it. The actual music is very dull and the static is as loud as I would think the music should be. Is this a fixable thing?

2
N
3 months ago
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ReidsyContributor I
asked in Speakers

era 300 disconnecting from wifi.

I have read a couple of hours worth of info on ways to keep the Era 300 from disconnecting from Wi-Fi.  I bought it less than a week ago.  First 2-3 days I had no trouble.  Now all I have i do is connect, play music. Reconnect next time I want to play more music, and it’s a never ending circle.  I bought Sonos because I heard it was easiest to set up and easy to manage.  Yikes.  I have factory reset, factory reset while switching off my private Wi-Fi address.  I haven’t figured out how to put all speakers on the same channel.  Sonos recommends 1,6 and 11.  Don’t know what that means or how to do it.  It’s like reading Chinese to me.  Has anyone tried that, and does it work?

3
Corry P
3 months ago
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SpammojammoContributor I
posted in Speakers

Sonos still stucks

Sonos is still terrible. It is inconsistent, unreliable and extremely frustrating. It works for weeks and then doesn’t work at all. It requires multiple iterations of turning off routers and speakers and attempting to find reboot magic, which never happens. I’m finally kicking them out and going with Amazon suite of wireless speakers. After years of frustration, I can’t wait to get the new speakers and throw Sonos speakers away. Don’t get it! Not because the cost, which is too high, but because of the frustration factor! Most frustrating product I’ve EVER owned. Advice for anyone considering Sonos, don’t do that to yourself! Move on, go wireless with anything else. #sonossucks

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jgatie
3 months ago
D
dwschofContributor I
asked in Speakers

Difference between S1 and S2

I have the older generation Sonos speakers which run S!.  I am curious what you get with S2 that I don’t get with S1?  Also, is there a way to upgrade the components in me speakers to use S2 or must all new equipment be purchased.

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D
3 months ago
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Nicola 71Contributor I
posted in Speakers

Sonos Arc

How can I clean the speaker cover of the Sonos Arc - over Christmas someone got candle wax on the grill - and although the speaker still works perfectly, it looks awful. Any thoughts please?

4
N
2 months ago
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SimonHoldenContributor I
asked in Speakers

Sonos controller only sees speakers connected to same Orbi satellite

Weird new problem with an existing Sonos setup that has popped up this week after my ISP had a big outage this week. I have an Orbi RBRE960 Mesh network with 3 satellites. I have 4 Sonos One speakers, a Playbar and an Amp scattered around the house and connected across the diffferent satellites. Previously, the controller app on iPhone or my laptop could see them all wherever I was in the house. Since a couple of days ago (post the ISP outage - may be coincidence, maybe not!) the controller app on iPhone or laptop only sees the speakers connected to the same satellite.  Its definitely a Sonos thing as i can sit on the same laptop that cant see the speakers via the controller app and run a “ping” command to any of the speakers in the house and that command connects to them fine. I also have a printer hanging off one satellite and can print to that from anywhere in the house. Also,  If I move around the house with my phone and the Sonos app, as the phone connects to a different satellite

2
S
3 months ago
S
stormcast80Contributor I
posted in Speakers

IKEA SYMFONISK has been reset, etc and still wont connect

Hi guys, recenlty I unplugged my SYMFONISK speaker while I was sorting out my room. I then turned it back on and it wasn't connecting to Spotify. Then it stopped connecting to Sonos. I rebooted it and even had to factory reset it as per instructions. I reset my router and my phone even rest the app, and my speaker didn't work. I managed to get it to connect to my account however it still doesn't work as it needs registering but I can't register as it it's already in my account and therefore I can't actually use my speaker. What do I do?

2
S
3 months ago
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NideliusContributor I
asked in Speakers

play:5 gen 1 stopping randomly when playing spotify started from spotify

I have a Gen 1 play 5 that I pretty much only play from Spotify and have been having an issue with it intermittently going quiet. About every 5-10 minutes, it will go silent for like 5 seconds. The music continuous playing on other speakers in the group. Its only this one speaker that has the issue. This has been happening for quiet a while and happens on totally new wifi networks as well so I dont think its an issue with the network. Has anyone ever experienced this? Support diagnostics 187292451

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Ken_Griffiths
3 months ago
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Jules42Contributor I
asked in Speakers

audio cutting out

Audio cutting out every time used, sometimes for minutes at a time

2
J
3 months ago
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liverkingContributor I
asked in Speakers

Sonos EMF

On Sonos products does turning off the wifi turn off the wifi card? Trying to see if Sonos Arc and Sub gen 3 give off radiation and EMF’s when wifi is disabled. thanks

7
jgatie
3 months ago
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SarabContributor I
posted in Speakers

Adding to Arc and Sub Gen 3

I was gifted an Arc and Sub Gen and now want to add speakers.  I’m more interested in music than TV though having both is really nice.  I also am a bit old school and love the rich quality sound from tube amplifies and turntables of my past.  That said we are in a new era and I just want a really nice sound system.I am testing both the Era 100s and Era 300s and having trouble deciding which are better.  The 100s give really clear crisp treble and left and right channel sound, though it feels like something is missing when comparing to the 300s.  The 300s are broader and fuller but the sound takes a deeper and not quite as rich tone….almost sounding muffled?  Am I missing something in the configuration?In a previous post someone recommended connecting the 300s to the Sub Gen without the Arc? OR, how do I get better richer sound out of the 100s with the Arc and Sub Gen?the room is a rectangle - probably 25 x 13.  8’ ceiling with skylights and one side wall is glass with a patio door.  Ap

3
S
3 months ago
R
RidingjonesContributor I
posted in Speakers

Ideal but simple Wifi network setup

First time poster...in many years at least...and I have searched the forums and realize there is a lot of information here and probably the perfect post for me is there somewhere but have been unable to find it. I have been a SONOS user for more than 10 years and have 10 speakers in my home. Now obviously not all speakers are on at once all the time but the times when I do connect them all there are connectivity issues. This is an obvious network problem and there are very technical responses and details in these forums that well beyond by networking capabilities that would probably work but I am curious if there is a simple solution that should work in my case. I am just asking before I go out and purchase something that may not work (if its not the right solution). Here are some deets on my situation:Internet provider - Starlink (usually pretty good speed - I don’t think this is the problem) Network set up: Starlink wifi router network for non smart home devices, guests etc Google w

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Airgetlam
3 months ago
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NevenEnthusiast I
asked in Speakers

Official Sonos one wall mount stiffness

Hi all!Got the original sonos one wall mount. The product looks very good, but when I tried to pivot it (before mounting on a dry wall) it wont budge. Could it be that stiff? Anyone have it?Neven

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N
3 months ago
O
Olsonmom2Contributor I
asked in Speakers

Speaker with no bluetooth

Can you use the speaker without Bluetooth?

2
N
3 months ago
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crwestContributor I
asked in Speakers

Connection Problems - New Router

I have a new broadband router and supplier today, so all of my Sonos products have gone offline. I have tried to reconnect but none of the Sonos products will accept my WIFI password when it comes to the final connection.  I have connected 2 mobile phones, a Mac, a Laptop, a Remarkable and an iPad and the wifi password has worked on every one of them.  I ave tried and retried this same password on my Sonos products, I’ve put the password as visible so that I can check and double check it, but it simply will not connect to the network. WTF am I doing wrong?

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T
2 months ago
T
Tony23Contributor I
asked in Speakers

sonos plays music randomly

Brand new to Sonos. I have the arc sub and two ones as rears. Music starts playing randomly. Once waking us up at 4am.  2124883762 Here is the diagnostics code 

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Airgetlam
3 months ago
S
StylarTrending Lyricist I
posted in Speakers

Drop outs with Spectrum SAX2V1S! Router suggestions.

I’m still having issues where the system loses the network and I have to unplug all my speakers and search for the system. I’m looking at this router: WiFi Router 1200Mbps, WAVLINK Smart Router Dual Band 5Ghz+2.4Ghz. Will this be a good option?? Tired of the constant disconnects with the Spectrum router! 

1
G
3 months ago
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