Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 2,899 Topics
  • 14,913 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 19
  • 92
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 5
  • 6

2899 Topics

S
Scott1WContributor I
posted in Speakers

Era 300 mounted right side up or upside down?

I want to mount 1 Era 300 in the center of big open area as a main speaker for back ground listening. I have angled vaulted ceilings. In other words, the wall I'm mounting it on is about 12ft high and the wall directly across the room is 8ft tall. I plan on mounting it around 9ft  off thew floor… its my best option. My question is do I mount it right side up or upside down. I know Sonos says that you need at least 2ft clearance above the speaker. I will have 3 to 3.5 ft clearance above the speaker mounting it right side up. Which is best?  

4
D
9 months ago
C
Chris PatersonContributor I
asked in Speakers

Can’t update ERA 300

I constantly get error 30 when trying to update my ERA 300 - this is the first installation/setup, so I have been unable to use the speaker. Have followed all the SONOS support guidance, even replaced the speaker with vendor, but same issue

18
ratty
7 months ago
A
AndreasMorContributor I
asked in Speakers

How to group 4 Sonos One SL into one (not a group)

Hey there,I have ten speakers (Sonos One SL) in my company.They work really well and I am pleased with the sound quality.I do have one thing I cannot seem to find: I want to ‘group’ 4 speakers, located in our showroom, into one, so that I can change the volume for those speakers using just one slider, instead of using 4 sliders…I have already grouped them together into one group, but that doesn’t work.Is this possible?Screenshots to state the problem: https://imgur.com/a/sUkQWfC  (4 pictures) Thanks!!

9
106rallye
3 years ago
D
dsych007Contributor I
posted in Speakers

3.5 jack recommended for sonos 5

What brand of 3.5 jack recommended for sonos 5I put one of my cables in and it sticks out,  I don’t want to force it in any furtherWould you recommend these.https://www.amazon.ca/dp/B00NO73IN2?th=1&ref_=as_li_ss_tl&language=en_US&linkCode=gg2&linkId=38b5ee65db279c4324291d257c238485&tag=ehcables-20I search this topic but no answer to what is recommended or does the sight have any cables.I tried the bottom cable pretty generic only that much goes in the jackno difference between the two cables except the bottom one are male on both ends 

10
Stanley_4
1 year ago
J
Jonnydrama32Avid Contributor I
posted in Speakers

Nothing fixes intermittent cutting out

I read many threads on here about issues when various Sonos groups/speakers are played simultaneously. Everyone always says “it’s the network.” I had an older google mesh system putting out 100mb DL speeds and 10mb UL with a latency of about 25. Alas, because I listened to the people here, I bought a WiFi 6 eero mesh network thinking the community knew something I did not. The internet speeds went up to 250mb dl/10UL and 21 latency. But the problem didn’t go away. None of my other devices in the house have any glitching issues. I can stream UHD TV with no stuttering, but somehow my Playbar and two play:1s surrounds can’t keep a music signal going. I am at a loss and have spent so much money and time trying to fix this. I know people say to try unplugging the the Playbar, but yesterday the power in my house went out so all the Sonos devices automatically restarted.  What could possibly be left?

11
Jamie A
4 months ago
S
SpooterContributor I
asked in Speakers

How to setup Sonos systems for use in AirBnb and shop?

*Problem 1*So shop. It just disappeared so I have reset the Sonos system. I have put my email in. Then I try and add system. The Sonos comes up. It is a Sonos 1. 2 buttons on top (on/off & volume). I click connect. It then does the tuning. At the end it says about connecting it to what I assume is the internet. It asks for a password. I put the Internet password in and it fails and says use an Ethernet cable. *Problem 2 - AirBnB*We have 4 systems. I have connected one to my Sonos system. One is connected to a guests as they obviously must have done it first. One I haven’t tried and one which won’t connect at all but will on Bluetooth. How do I set this up? And then, once set up, how do people easily use this when they use the house. Baring in mind we could have 8 different sets of guest in a given month.  

6
buzz
11 months ago
C
chriskimberTrending Lyricist I
posted in Speakers

Era 300 much better than Play 3?

I have a Play 3 and am considering upgrading to an Era 300. Will the improvement be a significant one or barely noticeable? Worth the money to upgrade or not?thanks

4
J
4 months ago
R
RmerwinContributor I
asked in Speakers

Account, System, Services & Voice greyed out and Unable to find my Sonos System

I am using the Sonos App on and XR10 iPhone with all software up to date for both the phone and the app. I follow the initial directions to set up my move speaker, The speaker and the phone see each other and connect, the app then says lets connect to my WiFi network. It is the correct one and I confirm it is the same one my phone is logged into. It asks me for the password. I type it in. After that it takes a few minutes and then I see the message that the set up was successful but it may not show on my system menu (well considering my system menu is grey and I can’t get to it no great surprise)it tells me if I can’t see it to press the power button for 5 seconds, and then turn it back on. I do this and now I have messages in settings that say unable to find my sonos systemIf I go to my internet provider app and look at devices, it shows my speaker is in fact connected to my router. I also check groups as I set up a group specific for my Sonos devices called Sonos sound systemIf in th

6
Stanley_4
3 months ago
W
Will307Contributor I
posted in Speakers

Network duplicate MAC addresses?

I seem to be having network issues and it now seems to point to Sonos.  I have many zones in my house.  Several Sonos devices have the same MAC address (example below is 34-7e-5c-9f-8f-dc).  How is this possible? This can’t be good for my network and in fact I do get connectivity issues indicative of dups.  Interface: 192.168.1.141 --- 0xc  Internet Address      Physical Address      Type  192.168.1.1           34-98-b5-d5-b1-13     dynamic     192.168.1.10          48-a6-b8-e6-7a-a4     dynamic     192.168.1.11          5c-aa-fd-20-ed-aa     dynamic     192.168.1.21          e4-4c-6c-02-7e-a1     dynamic     192.168.1.53          e0-70-ea-e9-92-f0     dynamic     192.168.1.60          54-2a-1b-90-2b-20     dynamic     192.168.1.64          34-7e-5c-9f-8f-dc     dynamic     192.168.1.66          34-7e-5c-9f-8f-dc     dynamic     192.168.1.69          34-7e-5c-9f-8f-dc     dynamic     192.168.1.77          54-2a-1b-90-2b-20     dynamic     192.168.1.79          c0-d2-f3-51-f7-e6     dyn

18
W
1 year ago
M
Matthew Fox1Contributor I
asked in Speakers

how do i reduce bass sound

How do I lower the base on my sinus 5

4
Airgetlam
8 months ago
S
ShayEdContributor I
asked in Speakers

Connecting Sonos 5 to Denon AVR

I realize I am odd in that I do NOT enjoy using my I phone to control all functions of my two Sonos 5 speakers.  If I receive a phone call, just turning down volume is a pain. If the phone is locked, going through facial recognition or entering a password, then scrolling to find the app just to turn down the volume is ridiculous. I just purchased a Denon AVR.  I did not want the video part, but could not find just audio. My goal is to connect a CD player and use the receiver with my Sonos 5 speakers.  Do I need even more equipment or can I use an RCA and connect a Sonos 5 to one of the INPUT ports (like the one for a turntable) on the receiver?  Obviously none of the speaker ports work with Sonos.I am an old audiophile.  I love the sound of Sonos 5, but want a work around to using my I phone as the remote.

3
Corry P
1 year ago
T
TonyT82Contributor I
asked in Speakers

Unable to connect to SONOS every time I open app

I have 3 x SONOS Play 1. I’d gone off SONOS for about 18 months and not used it as I found it too glitchy and didn’t like that you couldn’t play many Podcasts through it.I was delighted when I realised it has been integrated with Audible and BBC Sounds so I decided to set it back up again. As I have recently moved I did a factory reset on all the Play 1s so I could do a fresh set up on a new router etc.After what seemed like an age and a real hassle I managed to get it set up on my and my wife’s phone with both our Audible, BBC and Spotify accounts, success……However, when I came to use it the net day I opened the app and got an “unable to connect to Sonos. Let’s fix it” message. After following the instructions, no I haven’t changed my network settings, un-plugging all the SONOS and my router it fails to get back on the system.I’ve re-tried setting it up again both with and without doing a factory reset, it seems like each time I get it set up then re-open the app I get the same messag

7
Airgetlam
7 months ago
R
RinemiContributor I
posted in Speakers

Speakers Don’t Stay Connected to System

I have to re-add all of my speakers to my system each time I want to use them, and most of the time, they don’t show up and won’t connect. I have spent hours on the phone with support over multiple calls, and no one has a resolution. This system is a waste of money, especially since the sound quality doesn’t come close to other systems.

4
controlav
1 year ago
J
JohanRContributor I
asked in Speakers

Era 100 not official adapter issue

Hi, I just received my era 100 and I purchased an adapter on amazon (usb c - jack male)  I didn’t want to buy the official because it’s a usb c - jack female so I will have to put an other cable jack male - jack male.  Unfortunately, it doesn’t work 😑Do you think it’s because it’s not an official cable or the issue come from other thing ?  thanks ✌️

4
J
1 year ago
S
serj218Contributor I
asked in Speakers

Symfonisk Bootkshelf Gen 2 S1 software

Hello,I currently have a Symfonisk Bookshelf Gen 1 along with 4 Gen 1 Connects, setup with the S1 controller. I recently purchased another Symfonisk Bookshelf which is the Gen 2. I tried to add it to my S1 controller but it states it needs downgrading.I tried to downgrade it as per the instructions using the S2 app but the S2 downgrade tool cannot seem to find the speaker even after factory resetting it multiple times. The S1 app can still find it and prompt me to downgrade. Is there anything that I’m doing wrong or is the Symfonisk Gen 2 not compatible with the S1 controller anymore?

2
controlav
1 year ago
K
Kangamum70Contributor I
asked in Speakers

Sonos One SL - any way to connect to S1 App?

Last year I researched that the Sonos One SL speaker was compatible with the S1 app - and requested one for Xmas so we could use it as an extension to our existing system. By the time I received the speaker & tried to set it up, it seems this situation has changed, and I have been unable to get it to work on our existing system. I have had to create a new registration and set it up on a the S2 app just to be able to get it to play. However, this means I am unable to play the same music on the One SL as the rest of the house, which is pretty annoying because this was the reason for purchasing it.Is there really no way to connect this to our old system? At first, I assumed I just needed to use the Downgrade option - but that would not work either.  

1
G
1 year ago
B
beckgirlContributor I
asked in Speakers

System won't update or connect and can't seem to connect to my network at all

I am at the end of my tether. I have wasted hours trying to get my system to work after one of my speakers (a Play 3) showed as needing to be updated. I tried this, it didn’t work (said it couldn’t update and couldn’t connect to Sonos). I did a reset of that speaker and things have only got worse. Now, none of my five speakers work. I have followed all the steps your Support pages suggest multiple times (turned off router, waited, turned off speakers and then turned them on again, etc, etc). I have tried to submit diagnostics but they can’t be sent either. Please, please can someone help. No changes to my router or settings. I’m so fed up with it all.

5
Airgetlam
2 years ago
I
IanhskiContributor I
asked in Speakers

Help! Added a Move and somehow my Play 1 is now 'incompatible' as sole S2 device

I already had:2 Connects (S1)1 Bridge - probably unnecessary?Play 5Play 1Happy enough with this set-up but for a big birthday, I was gifted a Move. Added the move and later in the day it transpired that the Play1 is now incompatible.No, I don’t want to trash and upgrade and why run a split system? I see no read benefits of S2Although music does come out of the Play 1, to say the least it has random control and I suspect it got updated to S2 and now stands alone so do I need to factory re-set it and re-add to my Sonos App? By the way, I mostly use an Android control app called Macronos because I found it added functions that Sonos didn’t bother with such as proper control of which devices fire up and at what volume when I create alarms and the ability to have home page short cuts such as Stop all and downstairs play Virgin Radio. It has served me well in the absence of a standalone controller which I would have liked in addition because I don’t want life dependency on my mobile phone! M

4
I
2 years ago
A
asuirishTrending Lyricist I
asked in Speakers

PS5 apps losing rear Speaker Sound

Noticed just recently on Peacock, YouTube and YoutubeTV that all of my sound is coming from the Arc Playbar and I get zero sound from my L and R Play 1. The PS5 menu and games, I'm still getting sound from all speakers but everything else is forced through the Arc. The app shows 5.1digital+. I haven't had an issue until yesterday and none of my settings have changed.  Just curious if this is new, have I just not noticed before...What gives?

6
A
11 months ago
T
TreefrogContributor I
asked in Speakers

Trueplay not working with Era 300's

I bought 2 Era 300’s to replace my One’s in a surround setup that has an Arc and two Subs, and Truplay no longer works. It gets to a point where you normally would be directed to turn the phone around, but instead it says “Trueplay Problem” and gives no details. If I remove the Era 300’s then Trueplay works fine. My S2 app is up to date, my IOS and phone are updated and supported. I updated drivers for my wireless network, unplugged it and reconnected, and all is fine with that. Rebooted my cable modem. I unplugged my Sonos equipment several times. Everything appears to be fine, and the Era 300’s work as expected, except no Trueplay.I have a Beam, 2 Ones and a sub in the other room and Trueplay works fine for them. Anyone have any ideas?

6
T
1 year ago
S
StigMortenNegardContributor I
asked in Speakers

Remove the a speaker from one account and connect it to other

We have two IKEA symphonic loudspeakers in our house. We have managed to connect both to my wife’s account. But one of them is in my office, and therefore I would like to have this registered on my account. I understand from other topics that I should do a factory reset, and connect it to my account.But, after I do a reset and install the sonos app, I only have the ability to set up a new system. When finding and connecting to my speaker, and I would like to log into my account in my app, it seems like the speaker is still connected to my wife’s account and I can only log into her account in my app.Is this because we are on the same wifi or that the factory reset is not enough to remove it from her account?

1
Sotiris C.
1 year ago
S
Samuel24Contributor I
asked in Speakers

Sonos Era 300 and Beam (2nd Gen) seem quieter

Hi all,  I recently switched out my old pair of Sonos 1 and Playbase for 2 x Era 300 and Beam (Gen 2). I have a sub which I kept. Sadly I didn’t have the width available in my space to buy the Arc.  I was going to use the Era’s as surrounds and they do sound amazing with films (Top Gun especially). However, similar to the other reviews, when listening to music it seemed to not get the full potential of the Eras (as the Beam played the lead speaker role).  I have since moved the Eras into the dining part of the open plan (about 2-3m away) and they sound great! For films I just group the living room and dining room. It’s not perfect but still sounds good and better than Beam alone.  My question is that I find that I have the Eras on far higher volume in the Sonos app to get to ambient sound levels than I did for the Playbase and 2 x Sonos 1. Usually atleast 30+ whereas it used to be 15ish. Then when I want to listen loudly I’m getting to 60+ whereas I don’t think I ever went above 45-50

1
Jamie A
11 months ago
B
bobuboyContributor I
asked in Speakers

Audio delay / Sonos Five / Airplay movies from a Macbook

I have two Sonos Five speakers set up as my Living Room. When watching movies (set up: MacBook Air connected to my TV via a HDMI cable / output selected as ‘Living Room’), I experience a delay in the audio, the audio being behind the video. I have been told by Sonos that there is nothing I can do about this unless I buy a soundbar and stream the audio through that, using my Sonos Fives as surround sound, but I find it hard to believe that there is no work around here.Strangely, if I watch Youtube videos with the same set up described above, there is no delay. When using VLC or Quicktime however, there is. Does anyone have a hack that can be used here? 

1
Jamie A
1 year ago
S
scott62Trending Lyricist I
asked in Speakers

Stereo pairing failure

I have 2 Play 5s (first generation) I can use each one separately, or grouped with my Playbar on the S1 app, but when I try to create a stereo pair i get past pressing the volume up button on the left speaker and then geta message saying “There was a problem creating the stereo pair. Please try again”Any ideas what the issue could be? I can’t figure it out as both units work independently and also when in a group, but if i try to group the two 5s together, it doesn’t work.

16
Mr. T
1 year ago
E
EdieContributor I
asked in Speakers

Sonos and DNS

I live outside the US, so I use a DNS masking device to get a US-based TV streaming services like Netflix and Hulu.  I would like to be able to also play my own music - not just Spotify’s playlists.  I have thousands of my own songs and music playlists that I have put together and spent hundreds of dollars on that are stuck in iTunes.  I don’t pay for Apple Music and don’t want to pay for more services.  But I can’t seem to be able to get my music to be able to play on Sonos speakers (Play 1 and Play 3).  I spent a few hours on the phone with the Sonos technicians who concluded that my DNS device was causing the music in my iTunes library not to be able to sync with their Sonos system.   The DNS device is not something that you can just turn on and off - it’s web based.  It’s a bit of a pain to turn off and reset every time I want to be able to want to listen to watch TV or listen to music.  I also contacted the DNS service to see what they could do but they told me that they only deal

1
controlav
3 years ago
Terms & ConditionsCookie settings