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Chris Paterson
Contributor I
June 9, 2023
Answered

Can’t update ERA 300

I constantly get error 30 when trying to update my ERA 300 - this is the first installation/setup, so I have been unable to use the speaker. Have followed all the SONOS support guidance, even replaced the speaker with vendor, but same issue

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    Chris PatersonAnswer
    Contributor I
    June 14, 2023

    Thank you Kaizos and Airgetlam for the various guidance and advice received.

    I used an old router of mine and the update went through fine; ERA 300 up and working.

    I’m still working with TP Link support to establish what is fundamentally wrong with my router settings, so I can continue to update the speaker as necessary in the future.

    But my immediate issue is resolved.

    Many thanks.

    View in thread

    18 replies

    Kaizos
    Collaborator II
    June 9, 2023

    Try factory reset the device, then setup the device after:
     

    1. Unplug the power cord.

    2. Depending on which product you have, press and hold the  Bluetooth button image.png (Era 100 / Era 300) while you reconnect the power cord.

    3. Continue holding the button until the light flashes orange and white.

    4. The light will flash green when the process is complete and the product is ready to be set up.

    Chris PatersonAuthor
    Contributor I
    June 9, 2023

    Thanks, Kaizos. Yes, I tried that approach a few times, but I get the same result unfortunately

    Airgetlam
    Airgetlam
    June 9, 2023

    What did Sonos Support suggest, when you called in?

    Bruce
    Chris PatersonAuthor
    Contributor I
    June 9, 2023

    Hi Airgetlam. Sonos support couldn’t find a problem with my setup; I gave the team full system access … we spent a good hour going through router settings etc but it was inconclusive. So I sent the speaker back and received a replacement. I have just bought a USB-C to Ethernet cable and will attempt to update the speaker via hardwire, rather than wireless … that’s the only thing the Sonos support info suggests, that I haven’t been able to check so far. A bit annoyed to have to spend another £40, but if it works …

     

    Kaizos
    Collaborator II
    June 9, 2023

    Thanks, Kaizos. Yes, I tried that approach a few times, but I get the same result unfortunately

    In that case, it is more likely that your network is blocking sonos app in updating your era 300, refer to your network provider in this issue.
    -also make sure that you are using only one version of sonos app, sonos icon with orange background.

     

      Kaizos
      Collaborator II
      June 9, 2023

      Thanks, Kaizos. Yes, I tried that approach a few times, but I get the same result unfortunately

      In that case, it is more likely that your network is blocking sonos app in updating your era 300, refer to your network provider in this issue.
      -also make sure that you are using only one version of sonos app, sonos icon with orange background.

       

      router's firewall/ parental control settings for any rules that could be blocking the player's connection.

      Airgetlam
      Airgetlam
      June 9, 2023

      And, if not firewall, there are other things that can block access, such as virus protection apps, VPNs, port blocking software, etc. 

      Bruce
      Chris PatersonAuthor
      Contributor I
      June 9, 2023

      Thanks again Kaizos. Yes, I went through all of the router settings with SONOS support and there were no obvious issues. Also, I haven’t had any problems updating any other hardware previously.

      I have deleted all SONOS apps on all devices and only have S2 (orange) installed

      Thank you for your suggestions

      Kaizos
      Collaborator II
      June 9, 2023

      Thanks again Kaizos. Yes, I went through all of the router settings with SONOS support and there were no obvious issues. Also, I haven’t had any problems updating any other hardware previously.

      I have deleted all SONOS apps on all devices and only have S2 (orange) installed

      Thank you for your suggestions

      since ERA 300 is a new device, please update this thread when your issues are resolved using hardwiring USB-C to Ethernet. i am intrigued

      Kaizos
      Collaborator II
      June 9, 2023

      have you tried turning off the device and turning on Again? unplug and plug. no factory reset needed

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