Update on the Sonos App from Patrick Spence

1 day ago

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Get help and assistance with your Sonos system
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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

4,094 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4094 Topics

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King-GContributor I

posted in Speakers

playbar wont connect or reset

Hi looking for some help with my playbar. All has been working fine for the whole time I’ve owned it, but this week I started to have problems. In my living room I have a playbar with two play1’s as surround speakers. They all stopped working and were not connecting to the app. The speakers in other rooms were not affected and continued to be useable. I managed to reset both the play1’s and add them back without a problem, but the playbar won’t reset or connect. The white light come on the playbar as soon as you plug it in, and then nothing else. I tried to contact the online help support, but they kept going around in circles saying hold the play/pause button when connecting power. I kept telling them I’ve done that 100 times and it won’t reset. I’ve looked at my router to see if it was connecting or has an ip address, but it was showing as not connected. I deleted it off the router incase it would sort out a ip problem and would connect again, but so far nothing. does anyone have any

6 months ago

DandogContributor II

asked in Speakers

Very Unreliable Connectivity

I have 3 Sonos products - Play 1, Move and Arc. My wifi speed is 300+mbps, with Linksys mesh system.When I launch the Sonos app on my iPhone it’s a lottery as to whether I get the “Unable to connect ...” or if I’m lucky, any permutation of one, two or all three of the above units. I then waste time rebooting my router and switching off and on the respective units with varying degrees of success until eventually it works.I’ve spent hours reading many topics here on this subject and like many other users I’m increasingly frustrated by having paid a small fortune for these units, (which are great when they work properly) the connectivity is very unreliable. My wifi doesn’t have any problem in connecting with any of the several other wireless devices in my house so to my albeit technically simple mind this must be a Sonos problem. Is there any proven solution and if not, why not since it’s been an issue for several years?

1 year ago

StigMortenNegardContributor I

asked in Speakers

Remove the a speaker from one account and connect it to other

We have two IKEA symphonic loudspeakers in our house. We have managed to connect both to my wife’s account. But one of them is in my office, and therefore I would like to have this registered on my account. I understand from other topics that I should do a factory reset, and connect it to my account.But, after I do a reset and install the sonos app, I only have the ability to set up a new system. When finding and connecting to my speaker, and I would like to log into my account in my app, it seems like the speaker is still connected to my wife’s account and I can only log into her account in my app.Is this because we are on the same wifi or that the factory reset is not enough to remove it from her account?

1 year ago

RemmiContributor I

asked in Speakers

Sonos Play 5 Gen 1 repairs

I have a Play 5 Gen 1, dead no Led’s. I have opened the the device and removed the PCB, the Bridge rectifier, fuse and 2 large cap all tested fine and the caps have an acceptable ESR which appears to be a common problem with other Play 5 posts I have read. I have no 12 or 24v supply and the SMPS is pulsing and I therefore believe that this my issue, I have also removed and tested both the Mosfet and the Dual Diode but both are fine but did found a direct short on Cap C27850 which I damaged when removing but the short across the pads remains so it not a shorted cap…..does anyone have the values of this cap as I can't measure it now and could you offer any advice regarding this fault?I have 326v at the two large caps C27866 & C27848A Pulsing voltage of 10 - 17v at the 100uf 25v cap C2754 At 2QS02GPin 7 Pulsing voltage od 0 - 6.4vPin 5 Pulsing Voltage of 4.3 - 4.4vRegardsDavid Moderation Edit: Combined two postsI’m attempting to repair my Play 5 Gen one and found the Mosfet TSC08N70

7 months ago

sallyinflContributor I

asked in Speakers

Can't get ERA 100 to turn on voice control

Using Sonos app on iOS. Everything is update. I have activated Amazon Alexa and can successfully play music from that source using the Sonos app. Sounds great, BTW.What’s not working is voice control of any kind. Microphone switch at lower rear is ON and showing green stripe. When I press the voice control button on the top of the speaker, the accompanying white LED blinks about five time and then turns off. Pressing voice services on the iOS app is non-responsive, which probably make sense since the speaker isn’t accepting input.Any thoughts? I've run through the usual reboot thing to no avail.Many thanks and best wishes for a great holiday.

7 months ago

CHOContributor I

asked in Speakers

Move Era 100 from one room to another

How do you move, for example, an ERA 100 from one room to another on S2 app. Must now be used as a surround speaker together with BEAM 2 and Mini Sub

1 year ago

Divya1987Contributor I

asked in Speakers

playbase not connecting to wifi

I tried every possible way which has been mentioned on Sonos Website. did reset quiet a few times. But playbase is just not ready to connect with wifi. it does work well with ethernet cable. However my router is in other room and tv is in living room. Very much frustated as its useless having such an expensive premium brand speaker but cant use wirh my tv. Diagnostics number is 1524607294

7 months ago

asuirishTrending Lyricist I

asked in Speakers

PS5 apps losing rear Speaker Sound

Noticed just recently on Peacock, YouTube and YoutubeTV that all of my sound is coming from the Arc Playbar and I get zero sound from my L and R Play 1. The PS5 menu and games, I'm still getting sound from all speakers but everything else is forced through the Arc. The app shows 5.1digital+. I haven't had an issue until yesterday and none of my settings have changed. Just curious if this is new, have I just not noticed before...What gives?

1 year ago

TryingReallyHardToAbideTrending Lyricist I

asked in Speakers

Sonos One SL won't connect to TP-link Archer AX5400 (AKA AX73) Wirelessly

I can’t get this thing to connect wirelessly to my Archer AX5400 (AX73). Is this a new compatibility issue based on firmware updates? I have had Arc and One SL connected to this same router in a different location less than 6 months ago. Now, trying to set up a new system, it fails after I enter the WiFi password.

1 year ago

MoonflyerusContributor I

asked in Speakers

Sonos Ray - unable to register device to my account

I have been using Sonos for several years. I have a play and a one SL. I just bought a Sonos Ray. I went to install it yesterday and the app prompted me to download an update. I did that and the Sonos is coming up in the Sonos app. But when I go through the steps to register it, it’s saying that it can’t register to my account I have, checked that it is on the same Wi-Fi account that my other devices are on and my other devices are still working. But I still can’t register the device. I gave it 24 hours and tried again and it won’t register. I have tried to call helpdesk, but it’s a 70 minute wait both times I’ve tried , does anyone know how to get it registered? I’ve rebooted and I’ve reset factory settings before and rebooted Wi-Fi. Also tried ethernet cable. Any help would be appreciated.

1 month ago

Stephen_107Contributor I

asked in Speakers

Lost all Sonos Speakers after installing a TP-Link Deco P9 Mesh system

HiThere’s a few other questions over mesh & router & password changes but not sure I really understand them or maybe don’t fully apply to my situation.I have: PlayBar with 2 Play1s, Play3, Play5, another Play1. Gen1 system (getting on for 10 yrs old now) with a Sonos Bridge.All was fine (mostly) using the existing WiFi via a PlusNet router (possible a HobOne?).As I live in an old stone house with 3ft thick walls all over the place I struggle with WiFi in the house so I’ve invested in a TP-Link Deco P9 system (these units use a Powerline method for connecting the various stations). The house coverage is now much more stable and even, which is good. BUT… I now can’t get any of the Sonos speakers to work on the new mesh system. I’ve tried all the app suggests, repowering first and then I connect a Play3 to the router as another option suggested. Nothing seems to find the speaker. Any ideas on how I can fix this please?The original WiFi is still up and running (at the moment but

6 months ago

KeashdocContributor I

asked in Speakers

Ikea Symfonisk doesn't connect

I bought the Ikea Symfonisk bookshelf speaker a year ago and have had nothing but problems. It has truly turned me off from buying any Sonos products in the future. It will connect sporadically to Wifi using the SONOS app. Once it connects, if the power happens to go off it will not reconnect to Wifi despite me resetting the entire unit and reinstalling and resetting the Sonos app. I have even tried connecting using Ethernet cable - no change. I always thought Sonos was a high-end reliable brand. How can they put these substandard products in the market? I have tried contacting Sonos support multiple times but they have been of zero help. Has anyone had the same issue with this product and successfully resolve it? Thanks

1 year ago

mflanzContributor I

asked in Speakers

Using two Sonos Era 100 speakers in different rooms without stereo pairing

How can I use two Era 100 speakers in two separate rooms (kitchen and family room) together but without stereo pairing ?

10 months ago

JohanRContributor I

asked in Speakers

Era 100 not official adapter issue

Hi, I just received my era 100 and I purchased an adapter on amazon (usb c - jack male) I didn’t want to buy the official because it’s a usb c - jack female so I will have to put an other cable jack male - jack male. Unfortunately, it doesn’t work 😑Do you think it’s because it’s not an official cable or the issue come from other thing ? thanks ✌️

1 year ago

Nigel BradyContributor I

asked in Speakers

Upgrading from S1 to S2 with aged devices

hi there.I have a mixture of devices including older models of one, three and five. Also a sound bar. There are also some newer one’s.I have been avoiding upgrading as I am not sure all will continue to work as they do today.I get the pop up all the time, but ignore.BBC sounds has today stoped working and I am being told Must I upgrade and will my devices still work…any help appreciated, as they cost a lot of money and I don’t want to have to start to replace, when they are working perfectly.thanks in advance

6 months ago

Will307Contributor I

posted in Speakers

Network duplicate MAC addresses?

I seem to be having network issues and it now seems to point to Sonos. I have many zones in my house. Several Sonos devices have the same MAC address (example below is 34-7e-5c-9f-8f-dc). How is this possible? This can’t be good for my network and in fact I do get connectivity issues indicative of dups. Interface: 192.168.1.141 --- 0xc Internet Address Physical Address Type 192.168.1.1 34-98-b5-d5-b1-13 dynamic 192.168.1.10 48-a6-b8-e6-7a-a4 dynamic 192.168.1.11 5c-aa-fd-20-ed-aa dynamic 192.168.1.21 e4-4c-6c-02-7e-a1 dynamic 192.168.1.53 e0-70-ea-e9-92-f0 dynamic 192.168.1.60 54-2a-1b-90-2b-20 dynamic 192.168.1.64 34-7e-5c-9f-8f-dc dynamic 192.168.1.66 34-7e-5c-9f-8f-dc dynamic 192.168.1.69 34-7e-5c-9f-8f-dc dynamic 192.168.1.77 54-2a-1b-90-2b-20 dynamic 192.168.1.79 c0-d2-f3-51-f7-e6 dyn

1 year ago

IamdaphContributor I

asked in Speakers

Sonos Amp to speaker compatibility

I am considering purchasing a Sonos amp to use as the amplifier for my turntable. The main reason I have chosen the Sonos Amp is because I want to be able to use my existing passive speakers in my record room, and also be able to send the turntable output to all of my other Sonos products throughout the house. My existing passive speakers are 8om 150/600W. The Sonos Amp is rated at 125W. Will there be an issue using the 125 W amp with my 150/600W speakers?

1 year ago

RW33Contributor I

asked in Speakers

Two Play:1 speakers: only one speaker is available on the app

Hello,I switched wifi network to which my two speakers were connected two in stereo. To transfer them to the new network, io performed factory reset to the Play:1 (not the wisest move, I know).I then connected them with a cable to the router and got them to the network. Issue now is that I can only see one on the app: if I’ll unplug one the other will be live on the up, and vice versa, but not both. I performed a full power cycle - router, speakers and app, but that didn’t solve. I can see they are on different sonosnet channels, although this is greyed out (but they are both on the wifi anyway?).What is going on? help please!

1 year ago

Harl3Contributor I

asked in Speakers

Speaker randomly disconnecting after buying Era 300

Hello,i’ve been using for the last year an Arc+Sub(gen3)+2 Ones setup in my living room and everything worked as expected. The Arc is connected via Ethernet so all the speaker show as WM0Last week i bought two Era 300s to replace my ones a surrounds.I removed the Ones as surrounds from the app, configured the Eras and again, everything went well.After like two days i decided to plug my old Ones in other rooms of the house (bath and bedroom) and the first thing i noticed was that they still showed up as WM0, shouldn’t they show up as WM1 and not use SonosNet?But most importantly, as soon as i turn on the two old Ones the whole setup starts to mess up and randomly i get disconnections from the sub, stuttering from the Eras, and random stops on the Ones.Did i do somehing wrong in this process? should i have factory reset the ones after removing as surrounds or something like this? I’ve already checked that there are no duplicate ips, no interference or anything like that (besides as i sai

1 year ago

garygiles63Contributor I

asked in Speakers

Connecting Mac to Beam Gen 2 via HDMI

HIIs it possible to connect my Mac to Beam Gen 2 via HDMI, if so what settings do I need. RegardsGary

1 year ago

Arron SmallContributor I

posted in Speakers

Sonos Beam Gen 2 + Samsung Oddessy Neo G7 2.1 HDMI + PS5

Has anyone successfully connected a Sonos Beam Gen 2 to a Samsung Oddessy Neo G7 monitor? That monitor doesn’t have built in speakers and I want to run my PS5 audio thru it with visuals coming thru the screen. The monitor accepts two HDMI 2.1 ports. Surely it’s plug and play similar to a EARC smart TV?

10 months ago

petesotmusicContributor I

posted in Speakers

Sonos Play 3 and Play 5 (gen 1) keeps dropping out

As described, Sonos Play 3 and Play 5 keep dropping out. Music is pausing throughout the day. We are connected over wifi and using a very stable internet connection. I’ve run and sent a diagnostic. Confirmation number: 1633682018 Any help would be greatly appreciated, it’s definitely killing the mood at our busy cafe when the music keeps cutting out. Pete

3 years ago

BruhzerContributor I

asked in Speakers

Help

Bonjour, alors voila j explique mon problème : J’ai une paire de Sonos One, mais je n’arrive pas à les connecter avec mon vidéo projecteur que j’ai eu récemment. Pour info le vidéo projecteur que j ai en ma possession est un Xiaomi Comptact smart projector 2 ( ce n’est pas le vidéo projecteur de compétition, mais pour une chambre c’est pas mal ) mais le bémol sur ce projecteur c’est que je n’ai qu’une prise Jack, une sortie USB A et également une sortie HDMI, mais aucun moyen de connecter par la prise optique. Je ne pense également pas que la sortie HDMI du vidéo projecteur soit compatible Arc.J ai de plus une Xbox série X donc est ce que je peux passer par l intermédiaire de celle ci ?En tout cas si vous avez des solutions c’est avec grand plaisir 😅 Moderator edit:Google Translate-Hello, so here I explain my problem: I have a pair of Sonos One, but I can't connect them with my video projector that I recently had. For information, the video projector that I have in my possession is a

1 year ago

Lenny91Contributor I

posted in Speakers

Apple TV 4k - Airplay Stops working

Dear Community,I have two Sonos 5 connected via Airplay to my Apple TV 4k. Initially everything worked. But now I noticed a very annoying Problem.Everytime I stream music via Apple Music or Spotify and stop it for some time (a few minutes or after Apple TV goes to sleep) and then press play again there is no music coming from the speakers. It seems like the Airplay connection goes to sleep and won’t wake up again. I have to reconnect the speakers.is this Problem known? And is there any solution for it?

2 years ago

PRPContributor I

asked in Speakers

How to turn off volume normalization when streaming from library.

When streaming lossless ripped CD’s from my NAS to my Play 5, the volume of quieter tracks is boosted. This is especially evident when listening to live performances where softer between song dialog is tracked separately. How do I get Sonos to stop adjusting the volume and just play the music as It was ripped? Thank you,

3 years ago

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