Speakers

Get help with your Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 831 Topics
  • 4,624 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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831 Topics

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diegsaiContributor I
posted in Speakers

speakers placement

Hello:I would like to upgrade my beam 2 by buying 2 one sl.The sofa is attached to the back wall and the right wall. There is no space between the sofa and the wall.With this placement, is it possible to add the two speakers? I understand that the speakers must be placed behind the sofa at a certain distance. Maybe it would be better to invest in a mini sub in front instead of the 2 one sl to improve the sound system?The room measures 4x3 metresthanks

3
D
30 days ago
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chris blakeContributor I
asked in Speakers

Product Downgrade Issue

Attempting to downgrade my Play 3 to be s1 compatible.  Sonos is “finding” a product that I don't even have…...I only have a Play 3 speaker.

4
Jamie A
1 month ago
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LouisJames88Contributor I
posted in Speakers

Sonos Connection Problems.

I have Sonos system throughout the house. Since March this year, one of my Play 5’s have decided not to work.Just today, it has started showing again in the app to connect. The app fails to connect to the temp network it provides. When adding through ethernet, Sonos plays setup music, then states it looses connection.This also happens with Sonos Boost.Please advise.

1
Simon B
2 years ago
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Gordonp53Contributor I
posted in Speakers

Sonos and FiiO M11s

Hi I have just bought a FiiO M11s and would like some advice. How compatible is it with Sonos Play5 second gen Via WiFi? It sort of works using Tidal via headphones and the sonos speakers. Can’t see a way to connect speakers using Apple music and Amazon music tries to connect but immediately drops connection.Any advice or pointers would be great. FiiO support not replied to my initial request for help 6 days ago.

7
Mr. T
12 days ago
M
ModarinContributor I
asked in Speakers

What Crap is Sonos Beam

Why is the Beam such a crappy speaker? After having it connected to my SONY Bravia I tired of it losing the connection. Connect, disconnect, connect. Over and over again and again. I finally moved it to the bedroom to use  as a stand alone speaker. Again with the same connection problem. Sometimes it plays. Other times it doesn't produce sound even though the app is showing the little dancing bars.Hell the Roam has outshined the Beam. It has been flawless for such a little speaker.I went through he whole wifi updating as recommended by Sonos and it working for a while but then it stopped playing when selected. It seems to like when it's selected via the iMac but not the iPad. Sometimes it likes the iPhone other times not.Totally frustrating to invest so much money on the Sonos products and experience this crap. Sonos get you act together. You have a real issue here.Anyone else suffering with this speaker? I am ready to invest in another company’s products, Hello Klipsch or Polk and hea

3
buzz
5 days ago
F
Footy_heroContributor I
posted in Speakers

Play 1 connection to Bridge & wifi

Hi,I’ve not used my original Play 1 & bridge for a while. Recently updated the S1 app, logged into my account. I’m unable to either connect to an existing setup or create a new system setup. Are my original products still compatible? Any help would be great, thanks 

3
ratty
2 years ago
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mandreasonContributor I
posted in Speakers

Router Issues - Discontinued Sonos Systems No Longer Working

I have loved my Sonos system.  I have an older system, Connect was used to manage my outdoor speaker system, with Play 5, and Play 1’s in the house. We recently had lightening issues, killed my router. Now that I have a new router nothing works..ahhhh please help. I have been using the new app, but even tried downloading the older S1 app and attempted connection. Does anyone have any ideas? Trying to avoid an entire new system. 

3
Airgetlam
6 months ago
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Vine2112Contributor I
asked in Speakers

Can I use my Play 1 as a soundbar?

Hi, I have seen a Samsung smart TV which I am about to buy (QE43Q65B) the speaker is poor as I understand it. To avoid additional expense of a soundbar and to improve sound quality I was hoping to connect to one of four Play 1 speakers I already own.Reading boards I can see this may not be as straightforward as hoped, I am happy to to buy the appropriate lead if required but what I don't want is this to become hard work. Just want to turn on the tv and volume work as normal from the remote. No pulling wires out, recalibration, adjusting settings etc.Any help would be most appreciated.

4
V
24 days ago
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ViperXL75Avid Contributor II
asked in Speakers

No trebble. Everything sounds like mid-level or bass

Guys.I am panicking over here.My old Sonos Play1 decided suddenly today to start playing only mid-range and low-range (bass) sounds.Everything I play will sound without trebble.I have tried PowerOFF/PowerON.Tried resetting by pulling power cable and plugging back in while holding Playbutton at the top. And then go through "Adding new product" setup.I even tried connecting it to cable instead of wifi. And also played multiple sources.... from internet and music on NAS.It didnt get hit or fell down.It was just standing on top of my clothing closet all the time. No sunlight or heat there.  What else can I do?Did it break down just like that?!? 

5
V
1 day ago
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GoneContributor I
posted in Speakers

Why would I want Sonos limitations?

This speaker requires you to fully commit every facet of it's use through the Sonos App. No sound can come from the speaker that does not go through Sonos web services first. No exceptions. If there is any network problem with you, your ISP, your cell provider or Sonos, the speaker will be unusable, as it all must pass through the Sonos App.Was excited to get the Sonos Beam 2 in the mail, hooked it up to my TV……then…..Sonos happened.I'm forced to install a Sonos app and give Sonos every permission available (location, full name, email, network access, microphone access, phone access, device history access?). It’s just a speaker! WTF?!Forced to use Sonos app to use a speaker I just paid $500 for? Can’t play any audio from my phone to the speaker, no music, no radio, no podcast, and no other devices can connect. All must pass through the one and only Sonos app on the one phone entity with no other connection options permitted.Can’t connect directly through the Wi-Fi and there is no Bluet

1
jgatie
1 month ago
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lysy201Contributor I
posted in Speakers

speaker after recent update + no internet = zero funcionality

Hi All, I use Play:1 for few years and Beam (gen2) for about year. Both are on same network connected via RJ45 with disabled wifi. Play:1 has internet access as I am using it for internet radio. For beam I have limited internet connection in router and enabled it only on occasion when there was update pending. Beam is only used for TV so internet access is not needed.So far all was working with no problems.After recent update I have noticed that Beam is showing as not connected in app. Usual router/ speaker reboot didn't solve it out.I have noticed that if I give internet access to Beam it will show in app again. So far internet access was required for online services and updates but I still was able to see speaker in app, change options, play music from local NAS. How is working now it means if we loose internet for any reason we not be able to play local music, change volume/settings, so system become useless. Why do i need internet to switch on night mode for example? Chat with Sono

5
J
1 month ago
A
ArielPeaceContributor I
asked in Speakers

Play 1 and App stopped working

I have 4 play 1 speakers. All do a sudden the app is not working. I’ve done everything I structure to fix it, Including connecting to the router. 

2
A
1 year ago
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Hunter22Contributor I
asked in Speakers

sonos one 2ndgen wont connect to account

My Sonos one will not connect to account when finalizing set-up it chimes turns the green and white light on top then states cannot connect to account, anybody else had this issue?

1
G
1 month ago
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Jimmi76Avid Contributor I
asked in Speakers

sound difference on play 5 2nd gen

Hi.I have a pair of play 5 2nd gen speakers and I seem to notice one speaker sounds more vocal than the other.The other sounds duller less treble.Im on Amazon music with ultra hd.Done all the trueplay etc.Is it normal? Atmos or something.Thanks

10
J
1 month ago
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MbaymadsenContributor I
asked in Speakers

Airplay sound drops on paired speakers.

Hi everyone,I have experienced issues with airplay from appleTV to Play:5 gen2 and a paired Playbar.When I airplay to the Play:5 the sound is constant but the paired Playbar drops out on/off with a 30sec or so interval. It is the same if I airplay from other devices. It seems to have appeared after the software update recently.Any ideas om how to fix it or why this has occured.?BR,Morten

5
Airgetlam
5 months ago
D
Digital SoundContributor I
posted in Speakers

Sonos Beam is Garbage. Won't Stay Connected + Delay in Sound

AppsSonos apps are confusing. There are so many on the Apple store, I don’t know which one to use. This is extremely confusing and frustrating.How difficult is it to have ONE APP that controls all devices? How hard can that be? Every other company can do it. But you can’t. It’s absolutely ridiculous you have multiple apps that I have to first google the answer to figure out which app is the right one for my Sonos product.Sonos Beam ProblemSonos Beam has been garbage since day 1 with it’s difficult setup and delay in sound so the lips are never quite in sync with what is being said. Now it has randomly disconnected from the network this morning and refuses to reconnect. Nothing changed overnight. No power outages. Rest of devices on network work perfectly.I’ve tried the gold app and the Sonos2 app, and the Sonos1+2 app, and the ‘Sonos’ app. None of them recognize the Sonos Beam on my network. The router has 3 other devices hooked up and they work flawlessly.I am connecting Sonos Beam wi

3
B
1 month ago
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kmgmooreContributor I
asked in Speakers

Pairing Sonos One with iphone

I’ve tried several times to get my Sonos One speaker (corded) to pair with my iPhone and I have not had any luck. Any suggestions? 

2
K
25 days ago
A
AlexxjamminContributor I
asked in Speakers

No sound Sonos Five and Pro-ject T1 phono sb turntable

I'm using a Sonos Five and Pro-ject T1 phono Sb turntable but when I go to use it no music will play unless I unplug the aux chord and turn the power off at the wall and then reconnect. Unplugging and plugging the chord back in doesn't work by itself. If I unplug the chord after every use still doesn't help. 

1
G
1 month ago
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pateldivyang84Contributor II
asked in Speakers

Sonos Amp and KEF Ci160qr. Distorted sound at high volume.

Hi. I am using a pair of KEF Ci160qr Ceiling Speaker on the Sonos Amp. At low volume the sound is good enough. But the sound gets highly distorted at high volume. I have just used the default settings on the Sonos Amp. Can anyone let me know, what the best settings for this combination. Thanks in advance.

5
Corry P
1 month ago
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Jason FrenzelContributor I
posted in Speakers

Can only register one speaker

I got a new router, so needed to reset my speakers (5 total, 2nd gen and Move). The methods online and in the app didn’t work. (spent 90 minutes trying, so let’s move on.) So I unplugged all my speakers with the intention of factory resetting them. I removed the app from my phone. Reinstalled the app with my account. I reset one speaker and linked it to my new wifi. This worked fine. When I attempted to reset and install another speaker it appeared to work correctly. Then it stated it had a connection error and I needed to re-login. Which worked. However, the original speaker and my linked music services were removed. I’ve tried this a few times with the same result. Starting with different speakers and using different speakers second. Any ideas on next things to try? Thanks, CJF

2
J
2 years ago
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Ferris IslanderContributor I
asked in Speakers

Sonos app not recognizing two separate Sonos Ones

Simple system: We have two Sonos Ones in separate rooms/zones, but the app will only recognize one at a time, not both simultaneously. It used to, just trying to get it back. Same router for both, same Sonos profile and app. Any tips appreciated, thanks. Ferris.  

3
Jamie A
1 month ago
T
theblevsContributor I
asked in Speakers

Sonos SL One would not update & will now not reset to factory settings

Our SL One was working perfectly until it showed up yesterday with a spanner symbol in the app and stated the speaker needed to be updated.  We went through all the options.  Unplugging.  Resetting the router.  Doing the update over and over.  With absolutely no joy.  I have just tried to set the speaker back to factory settings by switching off and holding the button at the back till the light flashes orange & white, but no green light and it has been in that state for about 15 mins.  When the update would not complete, we were receiving an error 1, but there is no such error specified on any of the forums. Any suggestions how we get this speaker back up and running in our system as it was on Wednesday night? 

1
Airgetlam
3 months ago
A
anywhereelseContributor I
asked in Speakers

"Unable to play Scala Radio - station not found"

I’m having an odd problem with the resume button not working. I mostly listen to Scala Radio on my Play:5. If I pause it, then after an interval of time (15mins or longer is my rough guess) then pressing the resume button on the speaker has no effect. Using either the desktop app or my phone’s app, hitting the ‘play’ triangle results in the error message "Unable to play Scala Radio - station not found"If i navigate through to “Sonos Favorites” then the same station starts up fine.I’ve tried resetting the speakers (ie turn off, remove from power, leave for 10 mins, plug back in) and removing Scala from my favourites - no difference.Other inputs (for example Spotify) seem to resume just fine. I mention Scala Radio in particular as they recently changed their delivery method from TuneIn to PlanetRadio - so I don’t know if that has a bearing.

2
A
6 months ago
E
ERENContributor I
asked in Speakers

PLAY 1 CONNECTION PROBLEM

Hi there, I have 2 play1, 1 playbar and 1 play 5 in my house. and last week I moved to another house so another internet connection. I configured my playbar and one of my play 1 but I couldnt connect my second play 1. When i tried with ethernet cable it works. but when i try with wifi it stopped to play.Realy i m tired of it. Help mee! :)

2
E
1 year ago
S
sparkyrobContributor I
posted in Speakers

Pocket Casts - not pulling back anything on Search

Hey there! I’ve set up Pocket Casts but no matter what I try, Sonos doesn’t return anything when I search on it. I’ve tried finding podcasts on the Pocket Casts mobile app, starring them, etc. and reauthorising Sonos… but nothing works. Am I missing something obvious?

2
A
1 year ago

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