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Hello,

i’ve been using for the last year an Arc+Sub(gen3)+2 Ones setup in my living room and everything worked as expected. The Arc is connected via Ethernet so all the speaker show as WM0

Last week i bought two Era 300s to replace my ones a surrounds.

I removed the Ones as surrounds from the app, configured the Eras and again, everything went well.

After like two days i decided to plug my old Ones in other rooms of the house (bath and bedroom) and the first thing i noticed was that they still showed up as WM0, shouldn’t they show up as WM1 and not use SonosNet?

But most importantly, as soon as i turn on the two old Ones the whole setup starts to mess up and randomly i get disconnections from the sub, stuttering from the Eras, and random stops on the Ones.

Did i do somehing wrong in this process? should i have factory reset the ones after removing as surrounds or something like this? 

I’ve already checked that there are no duplicate ips, no interference or anything like that (besides as i said before buying the eras everything worked wonders). Unfortunately i cannot Ethernet-wire the Ones.

As soon as i turn off the ones the setup in the living room works again as expected.

Do you guys have any suggestion?

Because the Arc is wired, the Ones will show WM: 0 because they are connected to SonosNet.

Try unplugging the Arc and Ones from power for a couple of minutes and reboot your router. If this doesn’t work, try swapping the Ones (bath speaker is now bedroom speaker, bedroom speaker is now bath speaker). You can also try a completely wireless setup by disconnecting the Arc from ethernet.


Thank you, i will try to do that this weekend and see if it makes any difference