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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2908 Topics

E
ellymooContributor I
asked in Speakers

Sonos and TP Link Wifi Extender

I have several Sonos speakers. Due to my house being small but having ridiculously thick walls I have to use a TP link extender. My set up is as follows:- Speaker 1 to my Plusnet router via ethernet- Speaker 2 attached to the TPLink by ethernet- speaker 3 connected to TP Link by Wifi- Speaker 4 connected to Plusnet via Wifi I have some issues when switching from the TP Link wifi to the Plusnet wifi and sometimes I lose a device. Should I remove all ethernet connections or just keep one speaker attached to the Plusnet router?I have set the TP Link to be the same name and password as the Plusnet wifi but I still seem to have to switch from one to the other.

2
E
6 months ago
Arron Small
Arron SmallContributor I
posted in Speakers

Sonos Beam Gen 2 + Samsung Oddessy Neo G7 2.1 HDMI + PS5

Has anyone successfully connected a Sonos Beam Gen 2 to a Samsung Oddessy Neo G7 monitor? That monitor doesn’t have built in speakers and I want to run my PS5 audio thru it with visuals coming thru the screen. The monitor accepts two HDMI 2.1 ports. Surely it’s plug and play similar to a EARC smart TV? 

10
buzz
6 months ago
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harry smithAvid Contributor I
asked in Speakers

sonos era 100 and move keep dropping out of everything group

I recently changed my router and now my era 100 and move speakers keep being dropped from the everything group. If the group is applied I get playback from all devices. But after stopping playback the era 100 and move disconnect after a while. This is a problem because I use these two to start and stop playback but pushing play does nothing when they are disconnected. The other speakers, two amps, one port, two fives plus sub work and always stay grouped. I notice in settings that both the era 100 and move list under the Products section the name of the wi-fi network and report it as Excellent connection. However, none of the speakers that work have this report. They apppear to be in two software generations. I have tried turning off and on all speakers and rebooting the router. Any idea how to stop the era 100 and move being dropped. They did not do this with the old router. The old router was wi-if 5 and the new is 6e.

6
H
2 months ago
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GillyboContributor I
posted in Speakers

era 300 loosing connection

I have the arc, sub, ones,and era 300s. The era 300s are always loosing their connection. Not even showing in the Sonos app. The little white light want even stay on. Because of the issue I bought the boost because support told me it would streamline the Wi-Fi connection through the boost. I am still losing connection. I unplug the era300s and plug them back in and sometimes unplug the boost and plug back in. After a frustrating amount of time they will finally show up in the app and start working again. Then after a day or so with me not using them  they just loose connection again. They are in within fifteen feet of the boost and router. 

4
Stanley_4
7 months ago
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Wireless805Contributor I
asked in Speakers

Play 5 gen2 stopped connecting to Airplay

I have a number of Sonos speakers including two play 5 speakers.  For some reason the play 5 speakers stopped working with Apple Airplay.  They still work with the Sonos app.  They show up in the Airplay list but none of our Apple devices can connect to the play 5s via Airplay.  The other Sonos speakers still work with Airplay.   How can I get the play 5s to start working on Airplay again?

1
Ken_Griffiths
9 months ago
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CraftBeerCFOContributor I
asked in Speakers

One SLs Won’t Stay Connected to the System

My total system consist of a Five in a bedroom, an Arc sound bar and sub in the living room, a One SL in the kitchen, and a One SL in the office. Both the One SLs will not stay connected.  It’s not a signal strength issue because I’ve tried moving the One SLs to the same room as the main router and they still don’t resolve.  This is very frustrating to say the least.  Any tips would be greatly appreciated!  Thank you in advance! 🍻

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E
1 year ago
M
MMNam
asked in Speakers

Speakers losing connection and not reconnecting w/o reboot

Hi there,I’ve been a Sonos user for 10 years now (maybe longer) and have amassed quite the collection.  My hub is a Sonos Boost (about my system below) that is hardwired.Every day for the past week I’ve been waking up to random speakers disconnected from my network.  One is 4ft away from the Boost, and the others are a bit further.  I’ve lived in this house for 2 years now and all the Sonos’ are in the same location.I’ve unplugged, waited 1 minute, and powered back on the Boost.  The missing speakers don’t reconnect (even after hours).Historically I feel like if there was an issue with a speaker, it would eventually reconnect.  The speakers that are disconnecting are all older gen: 3 Play 1s and an OG Playbar.My office Sonos is a Play 1 and is a few feet away from the boost with no electronics or metal in-between.  We don’t use the microwave and we don’t have cordless phones.  When it’s in the disconnected state, I can see it in the Android App as “Not Connected” (but cannot see it in

9
ratty
5 months ago
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eatzayloveCollaborator I
asked in Speakers

Any way to use only up-firing speakers? (for calibration/testing/placement)

I would lovee to be able to test only the up firing atmos speakers on my arc and new era 300s, and even better toggle between each speaker to test alignment. I’m not aware of any way to do this, but curious if anybody might know? Or is this something sonos would need to develop for it to work?   Curious if I could somehow mix a track that would only play through the atmos oriented portion of the speakers, even if just like rain or test sounds.

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Corry P
1 year ago
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drozContributor I
asked in Speakers

SONY BRAVIA & PLAY:5

I have just purchased a Sony Bravia 2022 model. Upgraded from an LG. I was able to hook up to my Sonos Play:5 on the LG. Now, I cannot for the life of me work out how to get it to work with the new television. Help!!! 

6
D
1 year ago
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sleevelContributor I
posted in Speakers

Vinyl Line-In to Era 100 - Poor Quality except when Left or Right is Disconnected

Hello internet people, So I recently bought the Era 100 hoping that in addition to steaming WiFi music (which I have no problem with) I could use this speaker to play and stream my vinyl (to the other Era 100 I bought for another room).  Before you ask, yes I have a dedicated phono preamp which sounds great with my amplifier to tower speaker setup I’ve used for years. The turntable and preamp (from my audiophile days) are a ClearAudio Concept and Graham Slee Era Gold phono preamp. From the preamp, this connects with RCA cables to an RCA to 3.5mm splitter to the Sonos proprietary 3.5mm aux to USB-C cable.  The sound is ghost-like, for lack of a better word. It’s barely audible (but can be heard). At extremely high volumes, the power line buzz is overwhelming and audio is still whispers of music. I’ve troubleshooted this with Sonos (which was a waste of everyone’s time), consulted numerous forums, tried numerous different preamps, tried increasing the source level. Nothing worked. Then I

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buzz
1 month ago
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slein81Contributor I
asked in Speakers

Problem Sonos One - no audio&status light - visible on network&app

Hi all,I have a problem with one of my sonos One speakers. All of a sudden it seems to stop working. The speaker is connected via WiFi to my local network (confirmed in router) I can see the speaker in the sonos App, but when playing music, there is no sound. The app shows that the speaker is playing music The status light on the speaker is off, but configures in the app as turned on The status page of the speaker (when accessing via ip-address of the speaker) is accessible. My other speakers are all working fine.Does anyone have an idea what could be the issue with the speaker and whether I can resolve it via some way. Thanks!

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S
1 year ago
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topguntom8Contributor I
asked in Speakers

Can't Connect to WiFi. The App will not give a "learn more" prompt

I have owned a Sonos system for 5 years.  Never had a problem before today. My speakers are not connecting to Wifi and the app, as far as I can tell, does not let me change network settings unless it “invites” me to do so.  I have tried 10 times and failed to trigger the “learn more” message.  I attempted to just treat it as a new system setup, but nope, that won’t do the trick either.  After not finding my speaker it keeps prompting to try again.  I am stuck in a loop. Yes I updated my app.  Yes I updated my app permissions.  Yes I have power cycled my speakers.  Yes I have power cycled my Wifi. Yes I have tried on each speaker.  Yes I have moved the speaker.Anybody have any ideas?

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T
1 year ago
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TNPAPAContributor I
asked in Speakers

Wifi interference question

I am about to purchase an ARC and subwoofer but want to be sure of something.  I currently use a soundbar system from Samsung that connects to the subwoofer and rears on Samsung created 5.8ghz WiFi channel 165.    This worked great for a few years until we moved to a new house with many other homes saturating the upper WiFi channels of 161 and higher, causing the subwoofer and rears to cut out or make noise.If I am reading the SONOS info correctly, as long as I don't connect the ARC by ethernet to my home network the ARC and the subwoofer will connect to my existing home WiFi network and send the sound through that. If I use the ethernet, then it will turn on SonosNet and create its own WiFi which could run into the same interference as the Samsung system I own.  Am I understanding this correctly? I have an ASUS mesh WiFi network with ethernet backhaul. Signal in my home is rock solid in all areas. 

11
ratty
8 months ago
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JoffyTrending Lyricist I
asked in Speakers

Spatial Music via Era 300s

Just been playing an Apple Music Spatial Audio playlist of  new pop hits to get an idea of Atmos sound.  Two things stood out:  a sort of reverb effect with sound alternating sort of in and out, volume sometimes increasing quite a lot and then receding back? Is this typical?  Not sure what to make of it.  When I change to stereo music I prefer the sound.

3
G
11 months ago
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KeithandrewowenTrending Lyricist I
asked in Speakers

Samsung S22 cannot find Sonos system, but Samsung tablet and Google Assistant can

Hi allI have a multiroom system consisting of;Family Room: Arc connected via ethernet to network and via HDMI to Samsung TV. Also 2 x Symfonisk connected via WiFi acting as rearsKitchen: 2 x Symfonisk connected via WiFi acting as stereo pairLiving Room: 2 x Symfonisk connected via WiFi acting as stereo pairAll of these speakers are linked to Google Assistant accessible via Nest Hubs & speakers. I do not have Google Assistant enabled on the Sonos Arc.The Family Room is exclusively used as surround sound for the Samsung TVI usually control the other rooms via Google voice control (eg, "Hey Google play my rock playing on Kitchen"). This works fine and I can easily skip tracks, pause, stop and control volume via voice commands. If I wish to search for something specific I can bring up the Sonos app on my phone (Samsung S22 Ultra) or tablet (Samsung Tab S5E), whichever is closest to hand.For the past few months, my S22 is unable to find my Sonos system, and it appears greyed out in the

28
K
4 months ago
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PBL770Contributor I
asked in Speakers

Sonos Beam volume goes to 0 if not active for a bit

My Sonos Beam Gen1 is connected to my TV by HDMI and to my PC and when I'm not showing / playing anything for a few min the volume turns to the lowest and requires my to manually raise it back up. I did disconnect the Sonos and the issue is gone. Any suggestions? Moderator edit - changed all instances of One/1 to Beam Gen 1

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Corry P
1 year ago
A
abbyyoContributor I
posted in Speakers

connecting both a projector and tv to the Beam

Hi, I have bought a Sonos beam and I am confused on how to connect it both to my projector and TV at the same time (I use the TV in the day and the projector at night) at present I have an nvidia shield going to a hdmi splitter with 2 outputs, 1 to the projector and one going to the tv I have bought a sonos beam gen2 and i’m wondering how I should get the signal to it - should I add another splitter directly after the nvidia shield and connect that via hdmi to the sonos beam?

3
A
10 months ago
J
jan1e-gbContributor I
asked in Speakers

Sonos S2 iphone app not finding my system

I have had a Sonos Play 3 speaker for a while now and control it using the S2 app on my iPhone X using the latest ios 16 software. The app has always been slow to start;  now however, with the speaker on and working normally and playing music from a internet radio station, when I launch the S2 app, it comes back with the message “unable to connect to Sonos - let’s fix it”.  It then takes me through a routine which involves re-booting my router and then it finds it. However, if I then put the iPhone down and it goes into standby, the app again fails to find the system; so back to square 1.I have found that, if instead, I launch the S1 app it finds my Play:3 OK but says “incompatible”, but if I follow the link “open Sonos S2 app” then the S2 app starts to work ! Still no good, because if I come back to the S2 app later - it’s failed again.There’s a solution on this community web site which says turning off “Private wifi address” in ios 14 is the solution, but this does not work for me.My

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Corry P
20 days ago
J
JBSooonooosContributor I
asked in Speakers

Sonos & Bluetooth Simultaneously?

I am streaming a Spotify playlist to my grouped Play 1 & 3 inside my house. I would also like to stream to a non-Sonos Bluetooth speaker outside my house simultaneously. Can the same music be directed to the Sonos speakers and the non-Sonos Bluetooth speaker simultaneously?For different music going to the Sonos and non-Sonos Bluetooth, I can use Spotify for the Sonos, and Amazon Music for the Bluetooth. Thanks. 

2
J
10 months ago
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Mart the FartAvid Contributor I
asked in Speakers

Sonos Era300 installation

Hi Folks, could someone kindly assist please? First and foremost I’m not a ‘guru’ with Sonos although I know my way reasonably around the appi have purchased a pair of Era300’s to replace my now aging pair of play 1s as rears. Regarding the swop over will there be a software upgrade on release date? What I really need please is a STEP BY STEP procedure and in LAYMANS TERMS how to remove the play 1s and add the Era300’s. What may seem second nature to yourselves may not appear that way to myself 😢 and I don’t want to screw it up. I am fully aware of what to do once they are installed 🙂Thank you very muchMartin  

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Ken_Griffiths
1 year ago
J
JW-AdelaideContributor I
posted in Speakers

Sonos One Gen 1 vs Gen 2 - AirPlay connection issue when in mixed pairs

Hi!  Wondering if anyone else has encountered this issue, which has only just cropped up for me.By way of background, we have a total of 14 x Sonos speakers in our home, which for the past 18+ months have been running just fine.  They are a mix of Gen 1 and Gen 2, and include 1 x Sub-Mini and 1 x Sub (Gen 3).Connection is via 3 x hardwired Ubiquiti U6-Mesh access points running off a UDM Pro / 24 port Switch Pro.  Speakers are all on the 2.4GHz network, locked to their nearest access point.  The broadcast channels are auto-optimised nightly by the network to avoid interference, and all speakers have excellent signal strength.  Speakers are paired in most rooms, except two rooms which have a single Sonos One.  We mostly stream music wirelessly from our iPhones / iPads, using Airplay, and everything has been working without a hitch … until within the last week or so.  I note that very recently there has been both a Sonos system update, plus at least one iOS update.The Problem ...Suddenly

2
J
1 year ago
B
Bill-NMContributor II
posted in Speakers

"Press and release buttons simultaneously..." AND THEN WHAT?

Super duper frustrated with Sonos. Based on ads and some and reviews over many years it seemed like I was buying into a high-quality system “that just worked”.NOTHING COULD BE FURTHER FROM THE TRUTH.After trying for a couple hours to add a second Play 5 (gen 1) to my system (after a few months ago having lots of issues with that first Play 5), and getting it (mysteriously) to work (for about an hour), the Android app LOST ALL MY ACCOUNT INFORMATION.  My Youtube Music and Spotify disappeared, listen history disappeared. And the original Play 5 disappeared.  WTF?  And yes, I’m sure I am signed into my account.Good grief.So now I am trying to add back YouTube Music, Spotify, and the original Play 5 (gen 1), and I get to that page that says “press and release buttons simultaneously”...I do that, hear the chimes, and then NOTHING.Sure would be nice if that page in the app told you what to expect next.  Another tone?  The light to flash a different way?  A subsequent page/instructions in the

7
jgatie
10 months ago
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michelenicolisContributor III
asked in Speakers

Pro-Ject Phono (no Sonos) with line in ERA 300

Hi all,I bought a pro-ject Phono (no Sonos) and I would like to listen through the ERA 300, but but I can’t! I called the support and they told me that I need to buy or a pro-ject phone T1 (Sonos) or a pre-amplifier phono. I need to discuss with the Sonos community to understand what is the best solution.many thanks!Michele

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SRVila
5 months ago
J
jakesilvContributor I
asked in Speakers

Era 300 stereo pair with sub sound dropping out

Hi all- I have two era 300 speakers paired with a gen 3 sub for music playback via iPhone. The set up will not trueplay tune, seems like the right speaker isn’t sending out tones as it should be, and when the process fails the right speaker continues to tone as if it is delayed. When playing back music the right speaker often drops out entirely. Both speakers are on the same network. I’ve tried restarting my router and resetting and re-adding both era 300’s. Can’t seem to resolve the issue. Any ideas?

2
J
8 months ago
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n1ckbarnesContributor I
asked in Speakers

Sonos stops when Apple TV is switched on

I have 2 Play:1’s linked to my S2 app. Each Sonos has it’s own Alexa Echo Dot connected to it. Both Sonos speakers work fine normally (a few dropouts/buffering but nothing major).As soon as my Apple TV 4K box is switched on, the audio that is being played on the Sonos speaker stops. If I close the Sonos app and restart it, either the speaker that I was listening to is missing from the Sonos app or the app can’t connect to my Sonos system at all. As soon as Apple TV is switched off, then after a short while, the Sonos app shows the 2 speakers again.I’ve checked the ip addresses of everything connected to my router and they are all unique. I’ve tried making the 3 ip addresses (Sonos and Apple tv) static and rebooting the router but it’s made no difference. Anyone any ideas please?   

12
Corry P
2 years ago
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