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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

2,941 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2941 Topics

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Recently active Most replies Newest first

brizzyContributor I

asked in Speakers

Play TV audio on entire system

Hello everyone.It's New Year's Eve 2022 here in the UK and we're enjoying music videos on the YouTube app on our Samsung Smart TV with the audio playing through our brand-new, and really excellent, Sonos Beam.It's raining heavily outside, but we're drinking red wine indoors and waiting for Chinese food to arrive.Our plan is to roll-out Sonos speakers in every room soon, so we'd like to know if we'll be able to enjoy the audio from YouTube (and other TV apps) on all those speakers - when we have them. We subscribe to YouTube Premium, if that's relevant at all. But we think, generally, it would be quite cool to do this. Perhaps to still hear the movie audio in the kitchen when we pop to the fridge for a drink - or to the loo! Or to still hear the YouTube music videos playing on the TV in the living room, while taking a bath in the bathroom. Some advice on this from Sonos experts would be greatly appreciated!Thanks, in advance, and we hope you have a wonderful 2023!Brett & Izzy

1 year ago

Steve251Avid Contributor III

asked in Speakers

Finding Dolby Atmos music on Amazon Music Unlimited

From other forums I have learnt that I am not the only one Here is my post from the others I am new to Sonos and Dolby Atmos music.My Era300 arrived yesterday and I signed up for a 3-month trial of Amazon Music Unlimited which includes Spatial SoundThe problem is finding it via the Sonos App.It appears that you cannot tell if it is an DA album until you start playing it and then a little badge appears.I downloaded the desktop version of AMU and tried searching for Dolby Atmos stuff through there. I notice they have quality badgesHDUltra HDDolby AtmosEven the ones that were listed as Dolby Atmos albums only had the Ultra HD badge and not the DA badge. Now that might be because AMU is too clever and knows that my PC is not set up for DA.So, finally, my question isHow can I locate Dolby Atmos music albums on the Sonos S2 app without having to press play on every album?taps AMU Amazon Music UnlimitedDA Dolby Atmos

1 year ago

BrendaLCAvid Contributor I

asked in Speakers

Ongoing Persistent Issues System - never resolved

I’ve had my system for several years. When it works, love it. But it is very high maintenance and always has been. I can never just open it up and start playing something. When it’s not error messages due to path to music folder that breaks for no known reason, it just won’t play w/o resetting the controller, every single time. I can’t just play music, it gets really old to go through this monkey dance every single time I want to turn it on - which is daily since I use it to help keep some of our rescue dogs calm. Why am I forced to reset my controller every single day in order to use the app? I tried support chat but just looping in unhelpful AI responses. No thank you.

1 year ago

James M2023Contributor I

asked in Speakers

how reverse an S2 to S1 downgrade without losing account settings

My system is built around the original BRIDGE controller and the Play 5 Gen 1 and has since added Play 1’s, Play 3’s, and a Playbar - all before S2 but upgradable. In 2020, I added a Move and downgraded it to be S1 compatible. I don’t use voice command stuff and basically use the system for music. It’s worked great I recently bought 3 more MOVES for outdoor use. Before I downgrade them all to be S1 compatible to use with my current system I want to confirm I can upgrade them back to S2 if/when my Play 5 dies or no longer functions.

8 months ago

PRPContributor I

asked in Speakers

How to turn off volume normalization when streaming from library.

When streaming lossless ripped CD’s from my NAS to my Play 5, the volume of quieter tracks is boosted. This is especially evident when listening to live performances where softer between song dialog is tracked separately. How do I get Sonos to stop adjusting the volume and just play the music as It was ripped? Thank you,

3 years ago

Piotr_6Contributor II

asked in Speakers

Problems with grouping rooms (single speaker goes silent, rooms out of sync)

Hello all,Over the last weeks I started having problems with my Sonos system.I have 3 separate rooms defined:[a] Play:1 stereo pair [b] Play:1 stereo pair [c] Play:3 stereo pair + Sub + PlaybarEvery room by itself seems to work fine. But when I start to group rooms, for example [a] + [b], two problems occur:One of the speakers in one of the pairs goes mute/silent (this one is pretty consistent). When I ungroup, it goes back to work perfectly fine in stereo with the other speaker in the pair. The rooms go out of sync between each other by fraction of a second (this one seems random for now, or it goes out of sync in time).All components are fully updated, all components are on S2. I have a very stable and fast network connection and each speaker is not further than 7m away from the wifi router. I haven’t seen any such problems at any time in my 8+ years with Sonos…Any ideas? Is it a known issue(s)?BTW, is there any kind of “factory reset” for Sonos units, especially the ones I own?Thank

1 year ago

tim_opeContributor I

asked in Speakers

Best set up without soundbar

I just got a frame TV installed for my mom on tile, and she absolutely loves the look of it without a soundbar. I bought a sub and 2 era 300s for her, and I’m trying to figure out the best setup.I’m not able to connect these devices to the TV. What product would I need to make this happen. I saw a few people saying I would need an amp, is that the case? If so, just the sonos amp? What does the amp do? Will it be possible to get output from both the TV and the sonos products (era 300s, sub)?Thanks ahead of time!

8 months ago

RmerwinContributor I

asked in Speakers

Account, System, Services & Voice greyed out and Unable to find my Sonos System

I am using the Sonos App on and XR10 iPhone with all software up to date for both the phone and the app. I follow the initial directions to set up my move speaker, The speaker and the phone see each other and connect, the app then says lets connect to my WiFi network. It is the correct one and I confirm it is the same one my phone is logged into. It asks me for the password. I type it in. After that it takes a few minutes and then I see the message that the set up was successful but it may not show on my system menu (well considering my system menu is grey and I can’t get to it no great surprise)it tells me if I can’t see it to press the power button for 5 seconds, and then turn it back on. I do this and now I have messages in settings that say unable to find my sonos systemIf I go to my internet provider app and look at devices, it shows my speaker is in fact connected to my router. I also check groups as I set up a group specific for my Sonos devices called Sonos sound systemIf in th

3 months ago

nisargaContributor II

asked in Speakers

play 1 stand vs era stand

I Hv sonos home theatre with sub, playbase and two play 1. I am thinking of upgrading my play 1 with two era 100. Will I be able to use my existing floor stands for Play 1 for Era 100 or I will need to buy floor stands for era 100?

1 year ago

Peteinvicta1Contributor I

asked in Speakers

Duplicate Room Names

I’ve got several Sonos systems in my house and have used the products since they first came out so a big Sonos fan but have an issue that has me stumped. One of the systems consists of a 2 Play 1’s and a Sub (gen 2) that I was using with a Beam for the TV surround set up. I swapped out an old Bridge for one of the new Ports and got a new little sub to go with two Ones and all good but then I went to watch TV and the Play 1/Sub/Beam wasn’t working and in fact only played the Beam. After trying a few things with no luck, I decided to do a factory reset on the surround set up and start from scratch. I’ve tried it 4 or 5 times now (no luck but the same problem occurs every time) so figured it’s time to get some expert advice. The issue appears to be the Beam not being able to exist on the same network as the other devices. It creates a separate room (TV Room 2 instead of TV Room) every time I do a reset and walk through the different connection steps. I used the TV Room as an example but b

1 year ago

Harl3Contributor I

asked in Speakers

Nick 14Contributor I

asked in Speakers

trouble connecting era 100

Hi I have had sonus beam sound bar for a year or so decided to get Era 100 speaker today to create a bit of surround sound trying to connect the Era 100 through the app with little success the beam is working fine but the Era 100 will not connect I’ve tried resetting router and all the other quick fixes but still nothing works has anyone else had these issues thanks

5 months ago

jTemplarCollaborator II

asked in Speakers

Airplay unable to connect to Play:5

Hi, My Play:5 keeps getting the error message ‘Unable to connect to "Living Room”’. I have:Restarted all devices and tried to AirPlay again Switched-off Bluetooth and tried with BT on Turned off Cellular Data on iPhone but same on non-cellular iPad I am not connected to any Bluetooth devices I am connected to the same WiFi Reset my network settings on my iDevices Reset Network Settings Disabled ‘Private Address’ in the iOS Network connection Disabled WiFi calling I am on latest iOS, Sonos app and speaker firmware/software Tried both hard wire (CAT 5) and Wi-Fi Rebooted the router and all Sonos speakers Disabled VPN software on the sending deviceI have even reset the Play:5 to factory settings and reinstalled on system which does work and I can use AirPlay for a day or two then back to ‘Unable to connect to "Living Room”’.I can AirPlay to Apple HomePod no problem. I can use Spotify connect to Play:5 no problem. My submitted diagnostic confirmation number is 1692353740.Any help grat

7 months ago

IBO32Contributor I

asked in Speakers

Unable to play Amazon Music on ERA 300 by voice when using Alexa

When using Alexa as my voice service for ERA 300 I am unable to play Amazon Music with any voice command. Alexa responds to me with “Hmmm.. to do that first enable the skill for your Sonos ERA 300 in the Alexa app then ask me to discover devices”. I never had to do this with my Sonos Arc. When I go to the Amazon Alexa app on my phone I only see 1 available Sonos skill and it is already enabled. I tried removing all music services and voice services from the Sonos app and then re-added just Alexa as voice service and just Amazon Music as music service but that did not work. If I use Sonos Voice it is able to play from Amazon Music but is unable to recognize any of my Amazon Music playlist. This is really annoying since a big part of my decision to buy ERA 300 over Sonos 5 is its voice service integration!

11 months ago

RasputinTJSContributor I

asked in Speakers

Can two Sonos One's (each paired with their own sub mini) be added to a group?

I’m filling an open floor plan with distributed Sonos Ones for smooth coverage. About 1,500 sqft. I have several Ones spread out (not in stereo) and grouped but want more bass.The Sub Gen 3 would obviously do well, but my purpose is background/entertainment music while guests are over. I’m wondering if two Sub Mini’s would give me a better consistency of bass and offer some flexibility as I continue to kit out my place with all Sonos.I’m aware, you can’t pair Sub Minis. Not yet anyway (maybe firmware in future?), but my thought is: If I paired one Sub Mini to one One speaker as a room, then another Sub Mini to a separate One speaker as another room, could you group the rooms and essentially get both Sub Mini’s to play?Again, not trying to put two mini’s on a stereo or home theater setup, wanting to spread the sound out consistently.

1 year ago

DjburnsContributor I

asked in Speakers

play 5 gen 1 on S1 app

I only own play 5 gen 1 speakers but now I can’t use them on the S1 app as it keeps asking for S2 to be downloaded and you can’t skip past it. Does this mean that all my speakers are now scrap? If this is the case this is the last I buy any of yourequipment it you treat customers this way. I have red all the articles about a split system but if you can’t close the update screen it’s pointless just like my £1000’s worth of equipment I now have.

2 years ago

JuanfdoContributor I

asked in Speakers

Era 100 bluetooth connection to LG tv

Hi , I tried to connect Era 100 speaker to a LG TV webOS 5.50.15 without results. Both TVs ( I tried in two different ones) recognize it as a Bluetooth device and connect with it, but no sound results are in the speaker when I select the Sonos. In the Sonos app I tried to figure out and it recognized the TV connection . Every forum chat is about ARC and HDMI or optical connections. Not my case . I tried to test the Sonos Bluetooth connection with my telephone and worked. I get sound Thanks for your help !

4 months ago

DandogContributor II

asked in Speakers

Very Unreliable Connectivity

I have 3 Sonos products - Play 1, Move and Arc. My wifi speed is 300+mbps, with Linksys mesh system.When I launch the Sonos app on my iPhone it’s a lottery as to whether I get the “Unable to connect ...” or if I’m lucky, any permutation of one, two or all three of the above units. I then waste time rebooting my router and switching off and on the respective units with varying degrees of success until eventually it works.I’ve spent hours reading many topics here on this subject and like many other users I’m increasingly frustrated by having paid a small fortune for these units, (which are great when they work properly) the connectivity is very unreliable. My wifi doesn’t have any problem in connecting with any of the several other wireless devices in my house so to my albeit technically simple mind this must be a Sonos problem. Is there any proven solution and if not, why not since it’s been an issue for several years?

1 year ago

Mr SquirrelContributor I

asked in Speakers

Surround sound and stereo pair

Can i ask is it possible to have sonos set up for tv surround sound and also stereo pair for playing music?

1 year ago

dsych007Contributor I

posted in Speakers

3.5 jack recommended for sonos 5

What brand of 3.5 jack recommended for sonos 5I put one of my cables in and it sticks out, I don’t want to force it in any furtherWould you recommend these.https://www.amazon.ca/dp/B00NO73IN2?th=1&ref_=as_li_ss_tl&language=en_US&linkCode=gg2&linkId=38b5ee65db279c4324291d257c238485&tag=ehcables-20I search this topic but no answer to what is recommended or does the sight have any cables.I tried the bottom cable pretty generic only that much goes in the jackno difference between the two cables except the bottom one are male on both ends

1 year ago

chriskimberTrending Lyricist I

posted in Speakers

Era 300 much better than Play 3?

I have a Play 3 and am considering upgrading to an Era 300. Will the improvement be a significant one or barely noticeable? Worth the money to upgrade or not?thanks

4 months ago

claubscherContributor I

asked in Speakers

Era 300 or Sonos Sub Mini (paired with existing 2x Sonos One)

I predominantly listen to music on Sonos and have an existing 2x Sonos One (Gen2). Considering that Sonos Sub Mini and Era300 are priced similar. Should I rather add the Sonos Sub Mini to my existing setup or get Era 300. It is for my small to mid sized lounge. Which should give me the best music experience?Thanks

1 year ago

pcryan5Contributor II

asked in Speakers

Turn off media server

How can one turn the media server my SONOS Beams apparently has? It’s turned off in SONOS settings. Thoughts? Thanks!

1 year ago

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