Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 3,289 Topics
  • 16,073 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 19
  • 98
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 5
  • 6

3289 Topics

D
dmattContributor I
asked in Speakers

New App issues (IOS)- Failure to add New Product

I have 5 speakers currently up and running, 4 directly connected to Mikrotik switches (STP works fine) and 1 connected to wifi (Ubiquiti).  I have no issues with any of these speakers or the network they are on.  I am trying to configure a new speaker using the new app, and I get nowhere (whether it is plugged in or not.)  The device shows up as a new product, I click Add (like I did with all the previous devices) and it says “Getting your <device> ready...” then fails and says the device lost connection, if it is wifi, the app says “Lets try this another way,” and has me connect to its wifi which works and I get to the next section where it plays the tone, then I get failures until it asks me to enter the pin, which it immediately fails.  I can see the mac address of the device on the router, it is pingable, and I can connect to http://<device>:1400/status/ifconfig and it displays the ath0, eth0, br0, and ra0 information fine...so the device is getting an IP address when p

1
D
1 day ago
M
Mallard248Contributor I
asked in Speakers

Cant use speaker because im “not the owner”

Trying to set up my Play:1 again. Signed into my account which has the Play:1 registered to it in the Sonos app. Can’t do anything now because the system owner has to sign in. I’ve used this speaker before but not in a few months. Sonos setup never goes smoothly. 

0
M
2 days ago
J
JimboIVContributor I
asked in Speakers

New app does not find my existing system

Please help me get the new app to connect to my existing system 

3
J
2 days ago
G
Gyzmo74Contributor I
posted in Speakers

comment sonoriser ma piece ?

 Bonjour a tous j'ai besoin de vos conseils pour sonoriser ma pièce. Je précise que je ne souhaite que écouter de la musique , pas de tvJe possède 2 era 300, que j'ai placé sur le buffet au centre de la pièce (flèches vertes sur le plan) Je souhaiterais avoir un son sympa dans toute la pièce, qui regroupe le salon, la salle à manger, et la cuisine. Je pensais ajouter des era 100 à chaque angle, soit :Une en haut à gauche (salle à manger)Une en bas à gauche (salon) Et plus tard Une en haut à droite (cuisine)Une en bas à droite (salon) Afin de couvrir toute la pièce, et avoir un son sympa partout où je me trouve Ma solution est elle la bonne ? Ou avez vous d'autres idées ?  Je souhaiterais avoir votre avis s'il vous plaît  Merci d'avanceCedric  Moderator Note: Google TranslateHello everyone,I need your advice to add sound to my room. I specify that I only want to listen to music, not TVI have 2 era 300, which I placed on the sideboard in the center of the room (green arrows on the map)I

2
G
2 months ago
G
GillianinPSContributor I
posted in Speakers

One SL

I cannot get my One SL to show in the app. I’ve followed the instructions a few times but after it joins my network I get a message saying it may not show in system and to unplug and finish set in the app. But I am not getting anywhere with this. Anyone got any tips? 

3
Dogdad
5 months ago
C
Chris_296Contributor I
asked in Speakers

Added Beam, not cant see Roam

Hi, I’ve got a Sonos roam that was all working fine. Yesterday I set up new tv and Beam (which is great!) but the Beam set up seems to have taken over the app. Now I can’t add the roam to the app.  it never finds the roam when I click to add product.  any ideas on how to fix it please?thanks. 

1
Stanley_4
5 months ago
S
StrattoContributor II
asked in Speakers

new sl1 keeps asking to be setup

i setup a sl1 system on my ipad using s2 app and when i go to set it up on my phone it asks me to go through the setup again which screws up the ipad setup

1
Ken_Griffiths
1 year ago
S
Stone101Contributor I
asked in Speakers

Move 2 network settings

Just got a Move 2 and a Roam.I have 2.4ghz and 5ghz  networks but both these portable units have connected to the 2.4ghz and I can't see any option to select the 5ghz. There is not UPDATE NETWORK button in the settings on the app. I have a Playbar, Sub, 4x S1's and a Beam. The Playbar and the Beam are ethernet connected.All work well I just want to move the Roam and Move 2 to the 5ghz and can't understand what I am missing?(Got a Boost in a drawer that I've never used so would I be better off setting that up and connecting the portables to that?) Thanks Mark

0
S
5 days ago
W
WhityawabootContributor I
asked in Speakers

Connection issues

Failing to connect to my WiFi hub Era 100 

1
106rallye
9 months ago
M
Musiclover26Contributor I
asked in Speakers

Sonos problems

I have about five Sonos one speakers in my home and routinely a couple of them never pop up on my system list . I don’t know why these speakers aren’t recognized even though they’re on the network/Wifi. Do I need to stop sharing them with Alexa?

1
Ken_Griffiths
9 months ago
I
IndyferretContributor I
asked in Speakers

static playing over music

The Sonos one plays static over everything I try to play through it. The actual music is very dull and the static is as loud as I would think the music should be. Is this a fixable thing?

2
N
4 months ago
R
Roscar71Contributor I
asked in Speakers

Cambridge cnx v2 e Sonos Beam

Hi, Can I connect the streamer directly to the Sonos Beam to listen to music?

2
R
1 month ago
J
Joseph2124Contributor I
asked in Speakers

Paired speakers alternating sound

I have two Era 100 speakers that are paired. Music will often cut out in one of the speakers for a few seconds before coming back on. You can’t really hear it if you’re a distance from the speakers but you can really notice it if you’re facing them with one speaker on your left and right. It almost feels like the music is bouncing between both of the speakers. Any suggestions for how to fix this?

2
AjTrek1
1 month ago
R
rtvw16Contributor I
asked in Speakers

system skipping

My S1 system not only skips songs mid way through it also rotates which speakers are playing. My system has 6 speakers and it randomly plays on different speakers. My system is up to date. 

1
G
1 year ago
B
BobitsContributor I
asked in Speakers

play1

Can I play tv station on iphone on play1

1
Airgetlam
9 months ago
P
Porsche99Contributor I
asked in Speakers

Dual subs with a stereo pair

When are we going to finally be able to have a stereo pair plus dual subs ?  , I'm delaying Sonos purchases until then. Please get this done.

1
AjTrek1
10 months ago
K
kimludContributor I
asked in Speakers

Roli keyboard

When I connect my Roli keyboard through the NOISE app on my iPad to the Era100 via Bluetooth, there is a latency about 300 ms, which disturbs me. In order to reduce the latency, I bought a C-USB cable which I can connect the iPad to the Era100 loudspeaker.How do I make sure the signal runs over the cable and will this reduce the latency?

2
melvimbe
10 months ago
M
MMcCallContributor I
asked in Speakers

Play 5 Gen 1 Power Cable

Hi, does anybody know if it's possible to purchase a replacement power cable for a Gen 1 Play 5?   It appears that Sonos no longer supply them. Thanks 

2
M
1 month ago
T
Tesfan24Contributor I
posted in Speakers

micro coupure sur la sonos five

Bonjour j'ai un problème avec ma sonos five quand je regarde la télévision le son fait des micro coupures ce qui est très gênant Mes autre produit sonos eux n'ont pas ce problème la il y a que la five pourriez-vous m'aidez à résoudre ce problème merci et bonne journée Moderator edit:Google Translate-Good morningI have a problem with my sonos five when I watch television the sound makes micro cuts which is very annoyingMy other sonos products don't have this problem, there's only the fivecould you help me to solve this problemThank you and good day

3
Corry P
1 month ago
H
humboltbobyContributor I
posted in Speakers

Sonos stops playing when new video plays

I have a paired Sonos one setup and the problem is as follows: sound source: a Mac connected via Airplay on the same wifi + Sonos app installed  on the mac (if it matters)Explainer: Sonos plays a video (sound) perfectly. I select a new video, the video starts but Sonos does not play the sound anymore. To solve the problem I have to change output device on the mac to something else, then select the Sonos again and it starts to play perfectly.  This also happens if I switch applications when e.g. a youtube video ends, I use an other app, i revisit youtube in the browser and i have to do the “switch output device” again.  I tried with different browsers already. It has been happening since I have Curious if it happens with others or what is going on. 

1
Corry P
9 months ago
L
LynnieTheGoonerContributor I
asked in Speakers

Bluetooth with Roam SL

I have one Sonos One SL, and one Sonos One speaker. I recently got a bluetooth enabled turntable. Clearly, I would love to use these speakers but they are wifi speakers and not compatible with the turntable. I am looking at the Roam SL. I do see it is bluetooth compatible. I do see I can group it with my other speakers. I understand they would all have to be on the same wifi. But would the Roam SL allow my One SL speakers to play the bluetooth from my turntable? 

1
Airgetlam
5 months ago
O
Ole71louise68Contributor I
asked in Speakers

Sonos One have no connection to the internet/router

My sonos one have suddently stopped Ihave tried to disconnect it, wait 10 seconds and after one minut try again.Doesnot lsolve my problem

1
G
6 months ago
R
RichardJohn621Contributor I
asked in Speakers

losing products

Having issues with products droppingmy computer when connected to  wifi picks up the Move and Roam pairs but none others.When connected to ethernet they pick up all but the Move and Roam.My iphone will only pick up the MoveI have 11 pieces of Sonos equipment and feeling like this game of trying to get them to connect more than its worth.Hate to think this has been a waste of money. 

2
ratty
9 months ago
I
ilh23mxAvid Contributor II
asked in Speakers

Sonos P5 G2 not working thru wifi only wired

A couple of days ago, my P5 G2 stopped working thru wifi, I’ve made a lot of system resets but not working. The only way to get it works is thru wire. If I remove wire, disappears from app. Of course wifi is enable in the speaker.Please see diagnostics number.P5 Connected to boost thru wire: 1876273936P5 Disconnected: 1761056606

1
James L.
3 years ago
H
hammond177Contributor I
posted in Speakers

play 1 drop out

Can you please help my play 1 has dropped out when I try and contact it goes to lounge 2i have all my other speakers in lounge 1 so I try to add it in Fix surround it will not let me put it with the other speakers can any one please 🙏 help 

2
X
1 year ago
Terms & ConditionsCookie settings