Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 3,233 Topics
  • 15,892 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3233 Topics

C
Captain GoadContributor I
asked in Speakers

latest app update

Installed the latest update more nothing works. Wasted hours on this. Any ideas?

1
Bumper
9 days ago
R
ryandesign22Contributor I
asked in Speakers

Google Fiber router dropping Sonos devices

I recently switched to Google Fiber and my Sonos devices are frequently dropping off the Wifi network. As a result, I need to reboot the router every time. Anyone know of a solution for this? Any help would be greatly appreciated.

2
R
1 day ago
M
MMcCallContributor I
asked in Speakers

Play 5 Gen 1 Power Cable

Hi, does anybody know if it's possible to purchase a replacement power cable for a Gen 1 Play 5?   It appears that Sonos no longer supply them. Thanks 

2
M
1 month ago
T
TT88Contributor I
asked in Speakers

can I add a Era 100 to a Port Streamer on top of my analogue speakers?

Hi,I want to buy a Sonos Port Streamer to plug my own analogue speakers and my turntable. But can I add my Era 100 box too (on top of the analogue speaker) to add an extra (3rd) speaker, or is that not possible?

2
106rallye
2 months ago
C
cjames11abcContributor I
asked in Speakers

connection

HELP?!  i’m getting zero help from sonos support and on hold for hours when i call. suddenly after the new app, i can’t use my system at all.  i’ve unplugged all speakers, rebooted router --multiple times. all the tips i’ve read in posts, etc.  nothing is working.  i’m really sad and frustrated.what do you suggest?  thank you!

2
C
7 days ago
H
Happy124Contributor I
posted in Speakers

does sonos sub generation 1 work with sonos 5 speakers

does sonos sub generation 1 work with sonos 5 speakers

2
ratty
9 months ago
M
Matt1973Contributor I
posted in Speakers

yet another roam problem

I’m on my second Sonos roam, after sonos changed the first as it just refused to connect even after all of the diagnostics done. Now the second one worked out of the box but a few months later now dosent connect again. I love the Sonos sound but how can a company produce a speaker that is so complicated to connect. I have many other Bluetooth speakers which are so much cheaper and connect every time it just makes no sense. This is me frustrated again having taken my speaker on holiday for it not to work. I will just go and buy a 50 euro JBL that works so easy

1
Ken_Griffiths
1 year ago
L
LorandaoContributor I
asked in Speakers

one+one sl

Bonjour.Peut-on associer une sonos one et une sonos one SL pour faire une paire stéréo ?Merci d'avance.

1
G
11 months ago
J
JStormContributor I
asked in Speakers

Sonos connectivity with new app

One of the best features about Sonos is the ability to connect and play multiple speakers at once. So what am I supposed to do if the speakers won't even connect to each other anymore?? If I try music through one speaker and connect, pressing pause and play on another speaker only transfers the music to the new speaker instead of playing from both. I've already reset the speakers, plug and unplug, and I'm out of options. This only started happening with the new update. I have an android, 3 Sonos symfonisks, and 1 sonos roam sl. Can anyone help? The sonos app only says unable to connect, try again later

0
J
2 days ago
1
1028reyesContributor I
asked in Speakers

sonos play 5

How can I connect my play 1 speakers  to a play 5 ? It's not compatible or what ?

2
N
5 months ago
J
JohnRok3219Contributor I
asked in Speakers

trouble getting oneSL to register to system

I can see and start setup on my two One SLs, but the will not register to system. I have rebooted everything and cannot get the registration to complete… help

1
C
5 days ago
M
M-BeachContributor I
asked in Speakers

pair speakers to stereo

I have an IKEA Symfonisk Floor Lamp speaker and an IKEA Book shelf speaker. Can I pair these as stereo speakers? Both are new purchases in 2024.

1
Airgetlam
1 month ago
K
Kurt BøgeContributor I
asked in Speakers

Two stereo coupled play 5:2 giving some kind of interference

Every morning (!) my two sonos play: 5 (2) sounds like someone shouting in an empty oil barrel. I need to remove the stereo coupling - and afterwards create it again. Then everything is OK - untill next morning.I’ve removed the automatic updating, but that didn’t solve the issue. 

1
Airgetlam
2 years ago
U
UrprodctFailedContributor I
asked in Speakers

SonosOneSL will not connect

Returning these to Costco and buying another product but this time Bluetooth. Sprt NG

1
Stanley_4
1 year ago
O
OppyContributor I
asked in Speakers

Sonos one

Is my Sonos one compatible with an Amazon dot?

1
Airgetlam
1 year ago
P
P4V1XContributor I
asked in Speakers

connection issues

My speakers keep getting disconnected and unreachable from the app. It's an issue both me (Android)  and my wife (iphone) have all the time. I need to unplug the speakers between every playlist change. I'd be able to play whatever is on the playlist by pressing play button on the speaker, but unable to connect to it by the app. After unplugging and plugging back in, things would work, but after an hour or so... and we want to change the playlist, speaker would be unreachable again.

2
P
6 days ago
C
CityContributor I
asked in Speakers

Rebooting from the app.

Does anyone else have to reboot their systems multiple times during the month? I use my products for the sole purpose of listening to music throughout the whole house while doing chores or working out. Every few days, multiple speakers cut in and out, requiring me to go to each speaker and unplug and plug it back in. If this is the future, help me get back to the past. This is the most monotonous way of enjoying music and the least enjoyable experience for a whole-house music system. I've reached the point where I've reverted back to using my phone and earbuds to have the listening experience I thought I was investing in with Sonos. Just fix the problem or make it possible to reboot the system from the app.

2
C
5 days ago
S
sfareContributor I
asked in Speakers

just bought new 5 speakers and cannot set up, stuck in update loop

i have just purchased two new 5 speakers and cannot get them to set up. app keeps asking me to update app and then when I try it puts me in a loop asking me to sign in as the system owner. I am the system owner. Does not matter if I try over wifi or directly to router. Have rebooted router, reinstalled app, done anything I can think of. Seems there is no fix that I know of. Is there a fix? I have seen folks mention an app you can download to the mac desktop, but I cannot find that in the app store…. Is there a fix? Or do I box them up and send them back?

1
P
16 hours ago
J
JohnG666Enthusiast II
posted in Speakers

Sonos playing when not asked to

I’ve noticed a couple of times in my lounge where the One speakers have beeped and said something like “I don’t understand that” when I’ve not even said hey Sonos and not even spoken - although it may have picked something up from the television, I’ve never known anyone say Hey Sonos on anything I’ve ever watched!Now this morning I was unpacking shopping in the kitchen and said to myself “8th of May” whilst reading a use by date and the One speakers beeped as if responding to a request and started playing Planet Rock Radio which was the last thing that had been played on there a week or so ago.Is anyone else experiencing these issues? 

2
J
1 year ago
M
MTMCGContributor I
posted in Speakers

ONE SPEAKERS

What is the didderence between the One and One SL

2
Airgetlam
1 year ago
N
NorthernbearContributor I
posted in Speakers

Mounting Sonos Play 5

We are installing four Play 5 inside our restaurant and 2 outside under good cover.Is there any hardware available  for inside wall mounts up high and does anyone have a relatively cheap solution to keep the outside ones from being stolen?We will have power in the ceiling for the four inside and close power for the outside ones.Thanks for any ideas.

2
N
1 year ago
M
Mark HoganContributor I
asked in Speakers

Wall mounting a play bar

Hi peeps, does anyone know if the current Arc wall mount that Sonos sells is suitable for an earlier model Play Bar??

2
M
10 months ago
B
Bob ChallengeContributor I
posted in Speakers

Itunes

How can I play my itunes playlists on Sonos One’s?

2
Stanley_4
6 months ago
D
DC58Contributor I
asked in Speakers

Play 5 not connecting to ipod

I recently had a new router installed.  The Sonos S1 app (on iPod touch) now can’t find my2 x play 5s, when I try to connect to existing system.Do I try to connect both 5s at the same time, or should I connect one then the second one.All my music is on the iPod so I don’t want to have to buy a new device and upload it all. Has anyone had this issue and if so, how did they resolve it.Any help appreciated, otherwise I’m back to playing cds 😩

3
Airgetlam
9 months ago
W
WhiteTreeContributor I
asked in Speakers

Play 1 and Play 3 stereo issues

Hello community,  I've got a play 1 and play 3 and I'm having issues connecting it as a stereo pair. They are under the same Wi-Fi and also up to date with the latest software and app. Any assistance or tips you have?

1
Sotiris C.
9 months ago
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