Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 3,231 Topics
  • 15,890 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 19
  • 98
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 5
  • 6

3231 Topics

C
Cheeky chippieContributor I
asked in Speakers

crackling sonos ray

Hi, I recently purchased the Sony Ray and on occasions we get breaks in sound and crackling for two or three seconds on our Sonos ray and connected Sonos 1.  We have checked optical lead connections and seem to be ok. Any suggestions would greatly appreciated  

1
N
3 months ago
D
dan_bolton1993Contributor I
asked in Speakers

Sonos cannot connect to Wifi network after factory reset

Hello Sonos Community - please help! :) I had 1 Play 5 Gen 2 and 2 Play 1s (Gen 1) connected to my Virgin Media WiFi for 3 years no problem. I came back from holiday and it wasn’t connecting on my phone, and forgetting i had a VPN on, factory reset the Sonos. I realised afterwards it was because i had the VPN on my phone. The VPN is now deleted. But I cannot get it to connect again, despite hours of resetting everything on the phone with Sonos Support. From some chat rooms I think it might be because IP addresses have been given out to different devices and this can confuse it.. The temporary network does connect but then it gets stuck, so it seems like maybe my phone cannot connect the temporary WiFi network?It’s the same wifi as before no changed settingsany ideas pleaseee?thanks!  

1
Stanley_4
3 months ago
M
Marion2LyonContributor I
asked in Speakers

difficulties setting up a second Play:1 speaker

Hi, After a factory reset, I have successfully installed a Sonos Play:1 in wireless mode using the Sonos app 2 (I had initially tried with the Sonos app1 and it said my Sonos speaker version wasn’t supported). When I tried to install the second (also after factory reset), I couldn’t do it. I had to connect it to the Ethernet cable, and even though I was successful at connecting it to the network, I could not then get it registered. I looked into the settings details and the first speaker shows as WN1 and the second one shows as WN0. I have tried going into « manage my networks » to switch my second speaker to a wireless network but it won’t even let me click on the tab because apparently this version of the app doesn’t support my Sonos product. Any suggestions would be much appreciated. 

1
Corry P
3 months ago
U
UdenContributor I
asked in Speakers

Ikea symfonisk floor lamp disconnected and wont reconnect

My IKEA Floor lamp disconnected and won’t reconnect. I’ve tried restarting it and my router as well. The symfonisk speaker frame connects but the floor lamp won’t anymore. Seems frustrating because it worked just fine few weeks ago

1
Ken_Griffiths
3 months ago
F
FroglegsContributor I
asked in Speakers

Malfunctioning play 3’s during set up

2 of my play 3’s are showing a red light. What do I do?

1
Ken_Griffiths
3 months ago
S
SteakMan11Contributor I
asked in Speakers

Xbox One

Bonjours, j’ai ensemble de sonos one SL chez moi et j’aimerai savoir si il y avait un un file pour connecter les sonos à la sortie audio de la console car ma Xbox ne prend pas les sortie audio en wifi … j’ai regarder sur internet et il dise d’acheter un câble TOSLink mais si je regarde sur ma paie de speaker il y a une seule prise et c’est une prise internet . Donc comment faire car j’ai mes speaker depuis des année et je ne peux pas les utiliser sans prise

1
Airgetlam
3 months ago
D
davidindublinContributor I
asked in Speakers

IKEA Symfonisk Not Working

All of a sudden my IKEA Symnofisk no longer works - I cannot use AIRPLAY to hear music thru the speaker.It worked fine for several months before this.  I have tried unplugging, forgetting the device on network, reconfiguring it.Whats wrong? 

1
Airgetlam
3 months ago
V
VelContributor I
asked in Speakers

Sonos Era 100 line-in with pc issues

Hey all, I have a new Sonos era 100 that I am trying to use as a pc speaker via line in. I purchased the sonos usb-c to 3.5mm line in adapter and a 3.5mm cables to my pc’s line out port. The pc does recognize the port, the sonos era has been set to line in and fully updated, however no sound just a buzzing sound. I have tried another audio cable but same result. Any clue what could be wrong? Defective unit? Bluetooth works fine tho!

1
Airgetlam
3 months ago
A
Amd26Contributor I
posted in Speakers

sonos losing connection, mesh solution?

I had problem with my Sonos app losing connection with all speakers every few days. Had to go through the reconnection including switching off router multiple times to find them again. I have a playbar , subwoofer, play 3 and play 1.  I had a Google mesh with Virgin router in modem mode but changed to TP-Link Deco 6e thinking it would improve but it got worse.i tried all solutions on the forum, turned off guest network, turned off 5g , wired playbar direct to the primary router and spent 2.5 hours on the phone with support. These led only to brief connections. I then moved my primary Deco6e router 4 metres away  from the playbar and have now had no lost connections for 4 weeks. I would suggest trying this simple solution before the other more technical answers. Seems that interference was the main issue.  

1
Sotiris C.
3 months ago
G
GreenbeerContributor I
asked in Speakers

Inline Era 100s with a passive subwoofer

I am a complete Sonos novice, so I don’t even know if this question makes sense.  My current old school setup is a Yamaha stereo receiver connected to a Bose accoustimas subwoofer, with two Bose 301 connected to the subwoofer.  The 301s need to be retired.  Can I connect 100s to my receiver using the inline adaptor connected to the cd out on my Yamaha receiver, but still keep the Bose subwoofer connected to the receiver to get more bass or would the 100s and the Bose subwoofer be out of synch? Just trying to avoid getting the Sonos mini subwoofer right away.  My primary use will be to listen to vinyl through my Fluance turntable that is connected to my Yamaha receiver.  I’ll grow my Sonos system over time.

1
G
3 months ago
R
RossunitedContributor I
asked in Speakers

Two turntables, playing at the same time, on different Sonos speakers. Can it be done?

I have a turntable, line in on a Play 5. I have another turntable, line in, on an Era 300. However, when I play on, it kills the sound on the other. How can I get around this? I also have a Sonos Connect as well. Moderator edit: Changed Sonos Bridge to Sonos Connect (the Connect’s room is called Bridge, but a Sonos Bridge is another device entirely)

1
Schlumpf
3 months ago
P
Phil TContributor I
posted in Speakers

Sonos Roam not turning on

I have a Sonos Roam.Its been on charge (both wireless Sonos charging base & direct Sonos USB cord) & the red light is continually showing as its charging. As soon as I disconnect from power the red light goes off and it won’t turn on. I’ve tried all suggestions from Sonos & this Community to no avail… The unit is not that old and certainly hasn't had a lot of use…Any suggestions would be welcomed.

1
Airgetlam
3 months ago
J
JoanLContributor I
asked in Speakers

Delete system from account

I want to give away my old Playbar. So, I want to delete it from my account.

1
G
3 months ago
L
Lynda72Contributor I
asked in Speakers

Can you sync Sonos 300 and Sonos 100 to play the same music?

I have Sonos 300 in the living room and Sonos 100 in the kitchen and want to be able to sync/pair them to play the same music simultaneously, how do I do that?

1
jgatie
3 months ago
Z
Zw1009Contributor I
asked in Speakers

sub makes popping sound

Hi,I am getting a popping noise in my sub when playing tv through my beam + sub combo.  Diagnostic code is 1973409053. Please assist, thanks!

1
Airgetlam
3 months ago
G
GjjmjContributor I
asked in Speakers

5 of my speakers roam, (2) play1, play5, sub ,have not been responding for 2 days

We have a few speakers in our home and 5 of them have not been working for the last 2 days. The show they are updating. We have tried restarting all of them, resetting the modem, and some times they do not show up in the app and then they load but continue to update. 

1
Airgetlam
3 months ago
B
BradderstunesContributor I
asked in Speakers

Sonos system drop out

For the last three days my Sonos system has been randomly dropping out and stating that I need to unplug all speakers, restart the router, plug them back in again. Broadband is fine, so I do not understand what is going on. I am playing Spotify through my speakers

1
B
3 months ago
N
NewmanmusicContributor I
asked in Speakers

Bluetooth connected - Sonos Era 100 Stereo

Hey there!I have a pair of Sonos era 100 since a few weeks - everything worked perfect so far…I use them as a Stereo Pair (L+R) - sound is amazing…Most times i connected my iPhone or iPad with bluetooth because with Wifi are sometimes few seconds where the speakers set off… so that’s why i mostly use bluetooth…I always was connected to the right one with Bluetooth cause its just necessary to connect to one of them to have the stereo sound… since a few days I connect as usually but you don’t hear a sound…but I didn’t change anything… today I tried to connect with the Left one with bluetooth and it works like before… so my question is: what happened with the right one? Is there a damage?

1
Ken_Griffiths
3 months ago
U
User871761Contributor I
asked in Speakers

Dual Subs with Stereo Pair (Please!)

Feature Request:  I am a huge Sonos fan - with multiple rooms, Stereo Era 300, Stereo Era 100, Stereo 5’s, and an arc 5.1 home theater and even a Sonos connect to drive my hot tub system.  I would very, very much like to add a second sub to my stereo 5 setup (yes, it's a lot of base), but the room and music are asking for more.  I am contemplating leaving Sonos speakers and using a Sonos Amp and non-Sonos speakers and subs to do it, but I would prefer just to add a second SUB.  It's just software and an extension of what you can do on the home theater please enable this.Thank you for considering it - if someone knows a way to do this I would value that as well.  -jamieA separate note is very interesting how the Era 300 pair and the 5’ pair sound so different in different rooms.  The Era 300 pair do not work well in a bedroom with a lot of soft fabric and surfaces.  The 5’s sound amazing in that room.  The Era 300 pair sounds magnificent in the kitchen with hard surfaces, whereas the 5’

1
Corry P
3 months ago
C
CDSTContributor I
asked in Speakers

Connecting each Sonos 1 speakers directly to individual ORBI satellites, still lose connection every day, sometimes two times a day.

I have ORBI 6. I was having so many problems with Sonos 1 WiFi speakers that I decided to connect the speaker via Cat Cable to its own ORBI Satellite.  It still doesn’t work.  So the only solution is to figure out how to give each speaker its own address.  What a pain.

1
Stanley_4
3 months ago
S
SharksfinnContributor I
asked in Speakers

Era

I have purchased the Era 300 but sonos won't let me set it up up due to an update required on the system. It says my play 5 is incompatible I think it's missed some updates as I have had it switched off for six months. I can't remove update the play five I get error 30. I have tried updating with network cable still not working I'm stuch help would be much appreciated. 

1
controlav
3 months ago
E
Electric Dog KCContributor I
asked in Speakers

volume control

Can you separately control volume of each speaker in same room.?Arc → eras → sub

1
Airgetlam
3 months ago
T
tecu81Contributor I
asked in Speakers

Google Wi-Fi and Sonos Era 100 doesn’t work. Streaming music keep cutting off.

I currently utilize a Google Wifi mesh network with three hardwired nodes strategically placed throughout my house. Working remotely with my wife, the Wi-Fi coverage in our home has been consistently reliable without any previous internet-related issues.Recently, I acquired a set of Sonos Era 100 speakers and configured them in Stereo mode within my living room. However, I've encountered poor Airplay quality. The music streaming keeps cutting off and sometimes just one of the speakers works.I'm reaching out because I have confidence in Sonos products, and I'm curious if there might be a compatibility issue between Google Wifi and Sonos Airplay for music streaming.Prior to seeking assistance here, I exhaustively explored potential issues with my Wi-Fi network, including placing both speakers in close proximity to the Wi-Fi access point. I can confirm that the Wi-Fi connection throughout the house is impeccable, boasting a robust signal strength. Additionally, I use an iPhone 15 with the

1
Corry P
3 months ago
M
mianvimeContributor I
asked in Speakers

Remove sonos One from Sonos App

HiI just sold my 3 Sonos One SL and want to remove them from the Sonos application.What can I do?Thank in advance 

1
Mr. T
3 months ago
P
Peter V71Contributor I
asked in Speakers

Unknown Alarm Source

My beam has an alarm with a radio station playing every weekday at 6am. I’m sure that I set up the alarm using my iphone a long time ago but I’m unable to determine which app or platform I set it up with and so I can’t turn it off. I’ve checked the Sonos app, google assistant, Alexa, Siri, the radio station app and I’ve turned off every alarm I could find on my iphone but it still plays the same radio station every weekday at 6am.I don’t think it’s an issue with Sonos but I’m wondering if it’s possible to determine the source of the alarm through a diagnostic or by other means.  

1
Airgetlam
3 months ago
Terms & ConditionsCookie settings