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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2947 Topics

M
MicksologyContributor I
posted in Speakers

Era 100s as Pair with Sub mini. Sound stage slowly moves from left to right and back again?

Hi, so I have the following set up in a small office. Pair of Era 100s with Sub mini.I first noticed this sound stage issue when watching a film where the sound stage between the Era 100 pair was ‘moving’ from left to right, slowly and then back again. Its almost as if the stereo pair is trying to find the ‘centre’. If that doesn’t make sense imagine slowly sliding the ‘balance’ toggle from left to right and back again. Both speakers are outputting sound but the focal central point is moving.Sound stage slowly moves from left to right and back again with music also. This odd behaviour doesn’t happen all the time and there doesn’t seem to be a consistency to it.I must stress that it is subtle but noticeable.Has anyone else experienced this?

1
ratty
1 month ago
W
WardP186Contributor I
asked in Speakers

Single five (for music) located behind me

I have a pair of TruePlay-adjusted stereo-paired Ones in my 12x10 home office on a built-in corner L desk setup in front of me and a little off to the sides about 6 feet apart and three feet away from me on the sides.  I’ve felt the sound was lacking a bit in mids and bass, as expected from units of this size.I considered adding a mini-sub or replacing the Ones with a pair of Fives in the bookshelf about 10 feet behind me.  I don’t think I have the room for a pair of fives there, so I decided to try one of the Fives horizontally behind me (center of the wall, ear level). Because it is behind me over my shoulder, I’m obviously not getting the full advantage of the sound from it.  I’ve found that adding/grouping my existing stereo pair of Ones on the desk at a lower relative volume adds desired depth and front-sound stage, but a slight yet noticeable echo delay between the two sets.I put the other five in the family room for music down there.  Would I be better off taking the office five

1
melvimbe
1 month ago
B
BrufieContributor I
asked in Speakers

hidden Play:1 in Sonos App

Hi, I was having trouble setting up a pair of play 1s as surround with my Beam gen 1 so I hide the p1s now I can not see how to un-hide them, please help?

1
Schlumpf
1 month ago
Alain Willaert
Alain WillaertContributor I
asked in Speakers

remove a device from my sonos account

I have replaced a device in my system (which I have recycled). How do I remove it from my sonos account?So I can no longer reset the device ! Moderator edit; combined posts

1
106rallye
1 month ago
S
SierraOS777Contributor I
posted in Speakers

MoGo 2 Projector Audio Output via 3.5 mm cable not working with Era 100

Hi there,I have installed my XGIMI MoGo 2 in my apartment and tried to connect it to my two new Sonos Era 100s (stereo mode) via 3.5mm cable and the official Sonos Line-In adapter.In the Sonos app, the line-in is being shown as connected, however when trying to select the audio output on the projector the only two options are internal speaker or HDMI-ARC.Has anyone successfully connected their projector with Era 100s or knows what could be the reason that it won't work for me?In the Sonos app, I could change the source level from 1 to 10 but don't know whether this would change anything?Appreciate any feedback and support!Cheers from Austria

1
Airgetlam
1 month ago
G
GOFITContributor I
posted in Speakers

Configuration Micro + ERA 300 (coach fitness)

Bonjour, J’ai actuellement une salle de fitness dans laquelle se trouve une salle de courts collectifs.Cette salle est sonorisée avec deux ERA300 mais il nous faudrait pouvoir brancher un micro pour les cours avec coach et voix (RPM par exemple)Est-ce que vous avez pu tester une configuration avec l’adaptateur USB-C - Jack et un câble Jack relié à un micro ?D’après le support technique ce n’est pas “supporté” mais possiblement compatible.Du coup je voulais voir avec la communauté si ça avait déjà été testé. Merci. GOFIT

1
Ken_Griffiths
1 month ago
R
rteskaContributor I
asked in Speakers

Can't connect sonos beam to xfinity gateway

I recently upgraded from xfinity blast (had no issue for years) to gateway for more bandwidth and now I can’t connect any of my Sonos speakers to my network. When I troubleshot through the Sonos app it says that Sonos only supports Open, WPA and WPA2 security. I found that the gateway was set to wpa3. I changed it to WPA2, reset everything and tried again with no change. After connecting to my beam through the Sonos app and hitting the button on the back it asks me to put in my wifi password, after doing this it gives me the error that there was a problem connecting to the network. Any suggestions ? 

1
Airgetlam
1 month ago
L
Lou4GailContributor I
asked in Speakers

Optical receptor/converter to Sonos arc

I require a female optical receptor/converter to the HDMI/Arc input on my sonos soundbar.  Is such a device available?

1
jgatie
1 month ago
A
ArdithDContributor I
asked in Speakers

Connecting a second Sonos 1 speaker using wireless network.

I recently changed internet providers. I have 2 speakers and I can only get one of them to connect. How do I get the other one to connect. When I plug it in, the light just keeps flashing orange.

1
Airgetlam
1 month ago
E
EricGagneContributor I
posted in Speakers

Link volume controls on groups (Feature Request)

Hello,I love my Sonos speakers, I own six of them and I plan on adding more.   Whenever I listen to some music or TuneIn radio station it is always on the Everywhere group.   I love how the synchronization is just perfect and that I can move from room to room without ever losing a single note.There is however one thing that I find a little annoying.  Since there is no normalization of volume there is often cases where I need to increase of lower it.  It’s unpleasant to have to pull out the phone, unlock it, launch the sonos app and change the volume level.What would be perfect is have an option to “link the volume controls” on the “Everywhere” group an all other group that we create.   With such a feature enabled I could increase/decrease the volume with the buttons or voice control on any of the speakers in the group and it would be adjusted on all of them just like it does with the volume slider in the app.    

1
Corry P
1 month ago
M
M-BeachContributor I
asked in Speakers

pair speakers to stereo

I have an IKEA Symfonisk Floor Lamp speaker and an IKEA Book shelf speaker. Can I pair these as stereo speakers? Both are new purchases in 2024.

1
Airgetlam
1 month ago
V
vcioriciContributor I
posted in Speakers

Please help me to check the warranty for Sonos One

I want to buy a second hand Sonos One Gen 2. Please help me to check the warranty for Sonos One with sn: ******************** Many thanks in advance Moderation Edit: Recorded and removed SN.

1
Sotiris C.
1 month ago
P
Pedro ApContributor I
asked in Speakers

Sonos Room

Is it possible to connect Room and Mini SubWoofer?

1
Airgetlam
1 month ago
O
OldFWContributor I
posted in Speakers

connection

My Sonos drops the connection every hour or two. I have spent three to four hours on the phone with Sonos support changing my router and network without any improvement, 

1
Airgetlam
1 month ago
P
Philip.SContributor I
posted in Speakers

Propagating and synchronizing playlists between S1 &S2 Sonos systems

To update a preexisting topic (because it is now closed to comments). There is an excellent utility program available which allows the synchronization of playlists between S1 & S2 Sonos systems...  I have just installed this and for the first time in many years I have synchronicity! I am happy to recommend this very useful and quite intuitive to use little program. It does only run on PC's (not android) however.

1
Airgetlam
1 month ago
J
johnpsmythContributor I
asked in Speakers

Sonos and mobile on same network, error message

After having connection issues I decided to re connect my system. An article I read suggested installing with the router 5ghz temporarily disabled. Did this and all fine, enabled it and instantly get the message that Sonos and phone need to be on same network.Message fix suggests updating network, I just don’t that to cause problems, if it’s the only way to go then ok.Short of disabling permanently the 5ghz what can anyone suggest? Router is a Virgin Hub5, I’m sure their is a fairly simple answer to this, please!

1
Stanley_4
1 month ago
L
Luca BaldassarContributor I
asked in Speakers

Configuration Play 1 in wifi Vodafone FWA

Good morning, I can’t synchronize my Play 1 with the wifi Vodafone station in Italy, in the last time don’t finds the wifi, how can I to risolve this problem? thank you very much in advance. Best regards Luca B.

1
Sotiris C.
1 month ago
M
Mike456Contributor I
asked in Speakers

Do outdoor speakers by Sonos and Sonance have Wifi?

Hi, I’m interested in the outdoor speakers by Sonos and Sonance. I assumed they would have wifi connectivity like all other Sonos speakers I have. It seems from reviews the Sonos/Sonance outdoor speakers are connected to the Sonos amp with speaker wire. Can I connect the outdoor speakers to power and stream music using wifi and avoid buying the Sonos amp? Mike

1
Airgetlam
1 month ago
B
Brandon WebbContributor I
asked in Speakers

Adding a sub mini to a separate rooom on the same system

I currently have a the large Gen 1 sub, a set sound bar, and a set of surrounds. I also have several bookshelf speaker though my home. I do have at least 1 Gen 3 product, the Era 100. I am wanting to add a sub mini to my system to place in another room. I know that you can add a second sub to a home theatre set up. That is not my goal. I just want more bass in another area of my home when I play something on all of speakers. Is this possible? Further more if I one day add another theater set up to my bedroom will I be all to the second sub for that?

1
N
1 month ago
P
PurrjsContributor I
asked in Speakers

I have to continually reset my connect and speakers to pull in missing rooms

I have to continually reset my connect and various speakers to pull them back into the App.   This just recently became a problem,  I feel ever time I open the App different speakers are missing.   Re-adding the missing speakers to the app is not easy,  in some cases it takes several tries.   I’ve been a SONOS customer for 10+yrs with the same equipment, and I never had this issue until recently (past 12 months).   Wifi in the house is solid, when the speakers are connected I never have an issue with the music cutting out.  All other Wifi devices in the home is working as expected.  

1
Airgetlam
2 months ago
C
Chris122116Contributor I
posted in Speakers

Sonos Arc and Customer Service

Bought a Sonos Arc, Sounded great but started cutting in and out shortly after setting up. It would make loud popping noises then it started blaring an  alarm sound similar to fire alarm at full volume. Contacted support, they ran a diagnostic, escalated to the engineering department, and was told I’d receive an email. No email. So I sent one. No response. Called again three weeks later, put on hold several times to be told the owner of my claim couldn’t be reached, and I’d have to call again. So I have $900 useless bar, under warranty, and can’t get help from customer support. Who do I talk to that can give me answers?

1
Corry P
1 month ago
L
LarryBassettContributor I
asked in Speakers

how do I change the setting for my system?

I have new access for my Wi-Fi and need to change how Sonos finds it

1
Airgetlam
1 month ago
B
Bernard Jean PhilippeContributor I
posted in Speakers

sous tention

Bonjour, mon sonos plat 5 génération 1, ne ce met pas pus tension le câble et ok et Je n’arrive pas à le réinitialiser. Que dois-je faire

1
Ken_Griffiths
1 month ago
J
julienr38Contributor I
posted in Speakers

Lien bluetooth Sonos Five

Bonjour,  suite à un changement d’opérateur wifi (bouygues => Free), nous avons reconfiguré notre réseau google mesh interne. Depuis, notre Sonos 5 ne se connecte plus via le réseau interne et le bluetooth. L’appareil n’apparait plus sur l’application sonos, ni sur les appareils listés sur google home. Merci par avanceCordialement,

1
Ken_Griffiths
1 month ago
U
User111899Contributor I
asked in Speakers

tranferring products to S2 controller

how do I transfer my move and Play1 speakers to a S2 controller  

1
jgatie
1 month ago
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