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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

2,947 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2947 Topics

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duke6Avid Contributor I

asked in Speakers

Using Sonos One As Wirless PC Speakers on Windows 10?

Is there a way to connect my Windows 10 PC to my Sonos One speakers wirelessley so that I can use them as PC speakers? I’ve just switched over from Amazon Music to Spotify today and found that the Spotify PC app connects to the Sonos One speakers wirelessley, whereas the Amazon PC app wouldn’t even recognise the Sonos One speakers. I’ll be getting a soundbar soon, but in the meantime I’d like to use my Sonos One’s as PC speakers. Moderator note: We updated this article in October 2023 with new information below.For more information on how to use Sonos speakers as PC speakers please have a look at this tutorial on our community.

3 years ago

Dale1980Contributor I

asked in Speakers

Speakers won’t configure

Setup is 2x play:5 Gen2’s and a Sub Gen2. System is named “living room” and used to stream music from Spotify. Since updating to the new S2 app, when I went directly into Spotify app as normal the living room was missing from devices to play through. So I went into the sonos app to find the right speaker was showing “not configured”. I tried following the app in find missing devices but it wouldn’t sort the issue. Tried rebooting the full system, also the WiFi rooter but still not working. I have now done a full factory reset on both play:5’s and the sub. When I set the first speaker up there is no problem, when I go to set the second speaker up I had a problem trying to get it to stereo pair, it eventually did but then immediately says it’s not configured. The sub says not configured but I’m presuming that’s because I don’t have a stereo pair? I’m loosing the will, any help would be appreciated. Regards Dale

3 years ago

ElvisJonesContributor I

asked in Speakers

Play:3 Upgraded to S2 and it's all broken :-(

I was using the S1 app up until two days ago. I have upgraded to S2 app and initially it worked after a few teething problems connecting. As of this evening I cannot connect at all. The Play:3 will not connect to the router nor can I see the elusive ‘Sonos has created a wifi network for you to connect to’. I have literally tried everything and have resorted to completely resetting the Play:3 as if I were selling it nd still it will not connect. I can see all the devices connected using the router portal and have reset the portal also. I’m kicking myself for upgrading TBH. I wish I’d have just stayed on the S1 as this worked without issue. I’m about half a bottle of wine away from listing it on eBay and buying another Alexa Studio! I’ve followed every guide on the Sonos site, every google result and every router help forum. I’m done. BTW, I am tech savvy and work in the network industry. Can anyone help?

3 years ago

mertoncmContributor I

asked in Speakers

Sonos One downgrade

Accidentally upgraded to S2. Need to downgrade my Sonos ones to be compatible with S1 controller. Reset and they are at flashing green, but S1 controller add device option is greyed out. So mad! Need help!

12 days ago

meld51Contributor I

asked in Speakers

PRPContributor I

asked in Speakers

How to turn off volume normalization when streaming from library.

When streaming lossless ripped CD’s from my NAS to my Play 5, the volume of quieter tracks is boosted. This is especially evident when listening to live performances where softer between song dialog is tracked separately. How do I get Sonos to stop adjusting the volume and just play the music as It was ripped? Thank you,

3 years ago

HKMContributor I

asked in Speakers

Changed Wifi password, sonos can't connect

I changed my wifi password, simple enough, this happens all the time so you would think that Sonos would make ti easy to reconnect, but nope. 2 hours of my life I will never get back because your system is a failure for connect after a simple change. I have tried everything. I have tried to turn everything off and back on. Tried to plug in with an Ether net cord. Followed every set up step, read on here to try other things, and NOTHING. It just won’t connect. I really don’t know what else to do at this point. Please help. Why won’t it find sonos?! I have connect to the temp wifi and still nothing. And as soon as I unplug form the ethernet it goes away.

4 years ago

PhilNaldrettContributor I

asked in Speakers

Microphone button does not work on new Sonos One

Hiya I have just bought a new Sonos one to join the other two. The microphone light does not come on when I push the button. I have tried Rebooting and Factory Reset, but theydid not help. Any ideas, or is it justva defective unit? Best regards Phil

3 years ago

N4M3ZContributor I

asked in Speakers

Sonos One showing up as media server on TV

Reopening https://en.community.sonos.com/topic/show?tid=6794715&fid=228999, as that was closed but not resolved. Same issue as was reported on LG C7 is still relevant for 2019 models (e.g. C9). Frankly, the correct solution should be that the Sonos app allows us to turn off UPnP. The feature has security implications and using separate subnets for your home network is a fairly advanced approach.

3 years ago

donaaboContributor I

asked in Speakers

Resetting a full system

I’ve been having issues with my Sonos system acting up (speakers cutting in and out, Alexa working but not connecting to the music services, etc) and have decided to set the entire system up from scratch. Is there a way to ‘reset the entire system’ or do I have to go speaker to speaker and factory reset each one? I imagine the proper procedure would be unplug all speakers disconnect all wireless devices unplug router replug router factory restart each speaker Build system back up one speaker at the time. We currently have 4 zones (living room, kitchen, patio and bedroom) with a total of 7 Sonos speakers (2 Sonos One, 4 play:1 and 1 older Sonos Amp.

4 years ago

Edward RRetired Sonos Staff

published in Speakers

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with the assumption that you already have one or more Sonos products and are simply adding onto that system. If your setup is brand new and this is your first device, please see this article instead: Setting up your Sonos system.If you haven’t run into any problems with the setup but are just unsure how to go about it, see this help article: Add a new Sonos product to an existing system.If you have followed the usual steps with no success, read on… We have assembled a short list of quick tips to try to get your device added in as quickly as possible. Let’s try some of these things first. Restart the device that has the Sonos app installed on it (we call this the controller device): This can help for many reasons. For example, sometimes, an application running in the background can interfere with devices on your home WiFi network. Unplug your router fo

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4 years ago

Edward RRetired Sonos Staff

published in Speakers

Factory Reset: What you need to knowF.A.Q.

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you should know first. What a Factory Reset is Not: A cure for skipping music. The majority of cases where music is cutting out or skipping are caused by interference in the WiFi environment (Even if everything else seems fine, and yes, even if you seem to have good bandwidth in that room). Sending music from room to room (or device to device), is rather demanding. Just because one device works fine, it doesn’t mean that all others will as well. Location, distance to router, devices nearby, there are many things that can influence a WiFi device and its ability to effortlessly send and receive information. The solution for a room disappearing from the app. Factory resetting your speaker to solve this problem is rarely (almost never) the answer. You would be better served by doing an evaluation of your network environment, to ensure there is no

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4 years ago

LIONMOMContributor I

asked in Speakers

How to connect old sonos speaker?

Hi, I have an old Sonos Speaker Play:5. It was manufactured in 2011. I want to connect to my cellphone and my computer. But i cannot connect to the speaker. Please tell me how to set up connection with the speaker. Thanks,

4 years ago

maziContributor I

asked in Speakers

Symfonisk shelf keeps loosing connection with wifi

Hi all My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea? Thanks for support. mazi

4 years ago

MollymaggooContributor I

asked in Speakers

Resetting Play 3 speaker

I’ve experienced a lot of signal dropout this week. I’ve successfully rebooted the router, one Play3 and soundbar, and updated the app. But one Play 3 is stuck: Play/Pause button flashes green, if I press it I get an alert jingle, then flashing dark amber light, and the system doesn’t recognise the speaker. I’ve tried both rebooting and resetting - what do I try next? Many thanks for any advice

4 years ago

ScottH8754Contributor I

asked in Speakers

One of my Sonos speakers is constantly disconnecting

I recently purchased two Sonos One speakers. They are both in the same in the same group in my family room. At first they both worked fine. After about a day, one of the speakers disconnected and Alexa said "I'm having trouble understanding right now". In the Sonos app under room settings, I saw "Family Room (L+?)". I unplugged both speakers and plugged them back in and they both worked fine again. Some more time passed and the same speaker disconnected again. This time I rebooted my router and unplugged the speakers. Afterwards, all was good for a couple days. However, I've gone through this same cycle several times now and continue to have a problem with the speaker disconnecting. Does anyone have any thoughts on what the problem may be?

4 years ago

ctifferContributor I

asked in Speakers

Sonos one won't connect.

I purchased two Sonos One speakers and like any relatively new Sonos product, they are an absolute nightmare. It took about 90 minutes to get the first one to connect. The original connection attempt failed. There is no way to reattempt a failed connection. The message on the App is that the speaker is already set up....but it is not.

4 years ago

slong8810Contributor I

posted in Speakers

Music playing but no sound

My Sonos Controller app says that the music is playing but there is no music coming out of the speakers? What should I do? 644535398

4 years ago

trekker25Contributor I

asked in Speakers

music stops for few seconds just after starting

my Sonos has some troubles lately. 3x Sonos 1 and 1 Sonos 5. Music takes some time to load, plays for 2-3 seconds and that waiting for about 5 seconds and then continues. WiFi in my network seems ok, 3 UniFi access points throught the house all wired to the router. What could be the problem? I sent in a diagnosis to Sonos: number 947289968 Anyone have suggestions?

5 years ago

DenbojContributor I

posted in Speakers

Speakers won’t re register to Sonos account after factory reset

Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t find any speakers registered to my Sonos account. When I attempt to register them, after a long while of trying to link it displays a message saying “Setup problem”, asking me to check my internet connection (which is fine) and that my speakers are plugged in (which they are). It also says to check the system settings on my controller device (iPhone) to check the time and date settings are correct (which they are - just the automatic iPhone time and date). Have checked my Sonos account on the Sonos website and it’s showing that the 2 speakers are both registered to my account (albeit showing the date of registration as the date I originally registered prior to the factory reset). Can anyone explain to me why my speakers aren’t registering now, and how I can go about fixing the p

3 years ago

User584043Contributor III

posted in Speakers

Speakers Out of Sync

Hi, I have 9 speakers throughout my house, but I primarily listen to three of them grouped together in one open area of the house. It is a PlayBar, Play:5 and a Play:3. The last week or two I have noticed them getting out of sync...it seems to be primarily between the Play:5 and the Play:3. I have made sure everything is updated. If I break up the group and then regroup them, it solves the problem. But within an hour or two, it seems to happen again. I submitted a disagnostic this morning just a few minutes after it happened: No. 1605026303 Thanks in advance!

5 years ago

Sdolan7Contributor I

asked in Speakers

Two Sonos accounts in one household

Hi, I’m currently living in a houseshare. I have a Sonos one and my housemate has also bought a one. We’re having an issue with two Sonos accounts on one WiFi network. My app has automatically signed into his account and it’s trying to add my speaker to his account. Is it possible to have two separate Sonos accounts on the same network?

5 years ago

Laurence5Contributor I

asked in Speakers

Sonos Play 5 Gen:2 will not connect to WiFi

I forgot to add the diagnostic information, its #1488866377

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4 months ago

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