Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3061 Topics

J
JfelafelContributor I
asked in Speakers

sonos play 3 wont connect to iphone 12

My Play 3 is constantly getting disconnected and a challenge every few weeks to make it work again. Now, it won’t be found at all using my iPhone 12. I plugged it into the modem and it would work, but as soon as I removed it from the modem, it will not connect and cannot be found. Appreciate any tips. 

1
Airgetlam
3 years ago
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Vector23Contributor I
asked in Speakers

Sonos play 1 does stops playback

I changed my router so I reinstalled my two Play 1s. That was all fine, but now both devices  stops playback after about 2-3 minutes from Spotify and after that the Sonos devices cannot be detected from any app including the Sonis app. I can unplug and plug them back and then play some minutes again before playback stops. This happens from iphone/Android/Ipads/computer.  I have installed my Sonos devices on a 2.4 Ghz that is set up to be compatible with the, now, old, Sonos devices. 

1
Airgetlam
3 years ago
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elverdiblancoContributor I
posted in Speakers

Why does my Play3 say my network speed is insufficient?

I have a Play3 in the home office with a very good wifi signal. However when I try to stream anything from Qobuz the streams break up and it tells me my network speed is insufficient to support playback.That is nonsense because I can stream Qobuz in 24 bit hi res flawlessly to my phone and desktop computer in the same room with all of the devices connected to the same wifi access point.What I’ve ended up doing is installing BubbleUPnP server on my NAS and creating OpenHome renderers  for my Sonos products. I can then use the BubbleUPnP Android control app to stream Qobuz to the OpenHome renderer i.e. the Play3 and that configuration works perfectly using the same Qobuz stream and wifi access point.So why does the native Sonos app not work but the OpenHome renderer solution does? If wifi or internet speeds were a problem the OpenHome solution wouldn’t work either.Prior to the OpenHome renderer solution I went through a full Sonos system factory reset but that made no difference.

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J
3 years ago
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skinnylatteContributor I
asked in Speakers

Play 1 with red white flashing LED

HI!One of my Play1 speakers, part of pair with a Beam, just suddenly started flashing red / white.Steps taken so far:Reset Plugged into router via ethernet Factory RestsNo luck so far. From what I’ve read so far this seems to be a failed update (?).The Sonos App tries to add the speaker to the system - finds it, makes it chime, indicates that it’s been added, but doesn’t appear on the system. So the speaker seems to have some level of functionality, but seems bricked on the software side of things??? Is there any way to get the update to start again and un-brick the device?Thanks!

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Corry P
3 years ago
I
ilh23mxAvid Contributor II
asked in Speakers

Sonos P5 G2 not working thru wifi only wired

A couple of days ago, my P5 G2 stopped working thru wifi, I’ve made a lot of system resets but not working. The only way to get it works is thru wire. If I remove wire, disappears from app. Of course wifi is enable in the speaker.Please see diagnostics number.P5 Connected to boost thru wire: 1876273936P5 Disconnected: 1761056606

1
James L.
3 years ago
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ethanh100Contributor I
asked in Speakers

Speaker in group stops playing at the end of a song?

Hi,I have a gen 1 play 5 and gen 1 play 1 in my apartment. Ive noticed that a a couple times when my speakers are grouped, suddenly my play 5 will just stop playing audio, but I hear my play 1 in the other room still going. This has only happened a few times and every time its just the last 10 seconds or so of the song. Then it will start playing the next song like nothing happened. Anyone else have this happen at all? Any potential fix?

1
Stanley_4
3 years ago
T
Tobias JohanssonContributor I
asked in Speakers

play 3 wont connect or reset

It wont connect, tryed to reset but it never stopp flashing orange/white, tryed both wireless and with cable, any clue what to do?

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Airgetlam
3 years ago
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BbertContributor I
posted in Speakers

pLAY:3

I’m very upset with SONOS. Can’t understand why they mistreat their customers that bought a PLAY:3… it no longer works, not even connected to a modem

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G
3 years ago
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Arend420Contributor I
asked in Speakers

sonos: 5 gen 2 doesnt connect

I took my Sonos 5 gen 2 to another house for a about a week and when I returned to my own house and tried to connect it to my Sonos system it wouldn’t work. I have been trying a lot of things since then but nothing works.I have resetted the speaker and also unplugged my router and tried it all again but it still didn’t work.when I try to connect it it shows up but then I have to press the button on the back. But when I press the button on the back nothing happens, I hear the chime but the app doesn’t tell me it is connecting and nothing is happening. I have also tried pluggin it directly into the router and connect it but it didn’t work. anyone got any ideas on what I can try to do?

1
Airgetlam
3 years ago
M
MarsuveesContributor I
asked in Speakers

Sonos Pro-Ject Turntable SB

Got a Pro-Ject T1 turntable and Port and trying to connect this set-up to my existing Sonos speakers. I have the Line-In selected and it’s playing through the speakers, but the volume is barely audible at max level.  Loudness is on, volume limit if off, line-out level is variable and the sound doesn’t get any louder than ~5%.  I’ve paired it with a Sonos One SL by itself to remove and surround sound issues from the threads and I’ve also paired it will ‘all’ speakers.  Not sure how to get the sound from the Sonos turntable to utilize my Sonos speakers.  Please help!  

1
Xander P
3 years ago
pwt
pwtVirtuoso
posted in Speakers

Play:5 erroneously switches to Line In (solved)

I’ll post this just in case it helps others.I was having a repeatable problem with a Play:5 which has a turntable connected to its Line In input, with AutoPlay enabled.When starting playback from another source (e.g., a streaming service), the stream would start momentarily, then the speaker would flip to its Line In input, even though the turntable was completely powered down.The solution: the line in cable was too close to the power cable. As the P:5 amp powers up, there’s a burst of noise on the power cable, seemingly enough to create a signal voltage on the Line In cable. Making sure the cables are well separated solved the issue. Using a better shielded Line In cable would probably also be a solution.

1
James L.
3 years ago
D
dpmcContributor I
posted in Speakers

Can't connect Play:1 speaker to wifi

We got a new router, and have followed ALL instructions (connected by ethernet and got them working) but they refuse to setup wirelessly - My phone tries to connect to the temp SONOS wifi, but next step fails - they can’t be seen on it… and there are no clear instructions anywhere for what to do.  Before I sell them and never use Sonos again, would really appreciate some help, thanks in advance

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106rallye
3 years ago
C
CasperBContributor I
asked in Speakers

How to debug suspected defective Play:1?

Hi all,I suspect that one of my Play:1 devices is (and always has been) defective but I am struggling to find a way to confirm or debug this. The device is always visible on the IP:1400/support/review network matrix table and all devices are green. But in the S2 app the device regularly goes missing for minutes or days.It was initially part of a stereo pair with another Play:1 in the living room and caused regular problems during playback. It just dropped off and then some time later came back on again, or not at all. I have reset the device many times and removed and added it to the Sonos system many times. No effect.So recently I swapped it with another Play:1 in the kitchen. Now the drop out problem is in the kitchen. When grouping the Kitchen and Living together in S2, playing from the Spotify app is nearly impossible (also in the old configuration btw). The group Living+Kitchen seems to get messed up if one device drops.I think this is a defective Play:1. But I have run out of opt

1
106rallye
3 years ago
Corry P
Corry PSonos Staff
published in Speakers

Troubleshooting Sonos on WiFiF.A.Q.

Hi Folks, I’ll share some general advice about how Sonos products connect to your network, and the kind of network problems that can result in dropping rooms, to help you understand and solve some challenges with your Sonos system.Updated 19/4/24 2.4 & 5GHz bands (and WiFi 6)A few older Sonos devices will only connect to the 2.4GHz band, whereas most will connect to the 5GHz band broadcasted from your router. A full list of which devices will connect to 5GHz can be found here on our Supported WiFi modes and security standards for Sonos products page, under “Products that can connect to 5GHz WiFi networks”. Era 100 and Era 300 will connect to 802.11ax (WiFi 6) or 802.11ac (WiFi 5).Home Theatre products will not connect to 5GHz, as the 5GHz radio is reserved for talking to the surrounds and Sub(s).Sonos will perform best on 5GHz as it is faster, has lower latency and has less congestion. 2.4GHz still has it’s advantages, however, as physics dictates that it has a better range and a s

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14 hours ago
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Brian TorkelsonContributor I
posted in Speakers

Constant problems with a Play 1

I’ve been using Sonos for 10+ years. However the product has gone downhill lately. Currently, I’m having problems with a specific Play 1. It constantly keeps having an issue and then causing music to stop in all the zones. When I try to restart the music or even remove the Kitchen from the group, the controller says “Unable to connect to Sonos product”Any idea what is causing this?No updates recentlyNo changes to system setupTried rebooting but it keeps happeningUsually comes back online after 5 minutes or so  

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B
3 years ago
K
KlementinoContributor II
posted in Speakers

Rear speakers sometimes crackle or cut out

Hi,I’ve had several different speakers as rearspeakers for my Playbase (which is wired). It started out with Play:1’s, followed by Symfonisk bookshelf speakers. I havent had any issues with these.For the past couple of months I’ve used a set of Play:5 gen2’s as rears. Lately they have been crackling from time to time and sometimes cut out. The cutting out is very rare, but a bit of a crackle here and here is more common. I’ve sent a diagnostic within a minute from it occurring. It actually occurred when sending diagnosis as wel. The number is 254768390. Any idea what could be wrong?

4
Corry P
3 years ago
P
Pietje PukTrending Lyricist I
posted in Speakers

Fix for Sonos Play:5 with very low volume

Hello Forum,I just fixed a play 5 which was having very low sound at max volume settings. Scanning through the forum I see many other posts but no fix. The issue is not the amp but the fact that the 24V for the amp stage is not triggered when you select "play". There is a mosfet (Q27621) switching the 24V power to the amp stage. This mosfet could be dead or, like in my case, the signal feeding the gate of this mosfet not getting applied. There is a small circuitry near the mosfet, tracing this back leads to the large CPU board  connector. Just before reaching the connector there is a 10kOhm resistor (R27835) which was dead in my case. I replaced it by an "old fashion" one which can take some more power. I hope this will help some folks to give their Play 5 a 2nd life. Good luck! 

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S
2 years ago
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Smack DaddyContributor I
asked in Speakers

Sonos play 5 does not work at all

Just a heads up, I am already annoyed/extremely frustrated with this product so please don’t hit me with any canned responses or weak-sauce answers! I purchased the Sonos play 5 (I think it’s a gen 2) a while back and attempted to connect it to my existing sonos beam and other sonos speaker (can’t remember if it’s a play 1 or play 3) and my sonos bridge, I am told that my Play 5 is incompatible with my existing products:I have tired both the G1 and the G2 app.I tired ethernet direct connection.I tried a line in connnection directly to my PCI have even tried a line in connection from one speaker (which still functions) to my Play 5Nothing is working. I would honestly like to know how can you sell a product for $500 when it is functionally broken straight out of the box??Please help me with either direct answers and help, your phone lines are closed on the weekend!

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G
3 years ago
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ss1234Contributor I
posted in Speakers

Audio cutting out on Play 3

Recently, my Kitchen Sonos Play 3 has been breaking up whilst playing music. The other day, it was grouped with my Living Room Connect. They were both playing music working perfectly, and then the Kitchen speaker started to stutter and the audio cut off completely. About 30 seconds later it began playing again, in sync with the Living Room speaker. Just now, the Kitchen speaker started to break up again. I have submitted a diagnostic report 963986265. Please note the speaker has been operating perfectly normally in this location for years. Please advise on how to fix this. Thank you

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S
3 years ago
K
KalamdiContributor I
asked in Speakers

play 5 gen 1 not working w/ s1 nor s2 apps

Hello, I’m not able to use my somos play 5 gen 1 after completing all updates of apps and system. S1 can find it as its wired to router but prompts using s2 app. And s2 app not able to see the system. S1 iOS app is v11.2.5S2 iOS app is v12.2.7both iOS apps can see the play 5 gen 1, but each one highlights the other app to use it but none can supervise it. My other Sonos play3 and One working fine with S2. 

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Ken_Griffiths
2 years ago
R
runemaagensenContributor I
asked in Speakers

Kan ikke tilføje Play 1 til S1 appen

Min 2 play1 skulle opdatere med kunne ikke finde ud af det.Sonos S1 app'en beder om at blive opdateret, men der er ikke nogen nyere opdatering i Play Butik.Nu har jeg 1 Play1 som ikke kan tilføjes til app'en fordi S1 beder om en opdatering som ikke eksisterer, før man blot kan forsøge at tilføje højtaleren.

1
Ken_Griffiths
3 years ago
K
KeithusContributor I
asked in Speakers

WiFi password not recognised

Hi community, I have a Sonos play 5 2nd gen and a Sonos play 1. I changed my wifi provider and password and now it won’t connect unless connected to the router with Ethernet. Has anyone found the solution to this as I see it’s a common problem, if not, can someone sent me the European number to contact Sonos? thanks.

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Xander P
3 years ago
E
edmacdonaldAvid Contributor I
posted in Speakers

Play:5 clicking sound when grouped

I have 3 play 5’s. When grouped, I hear a clicking/static/bubbling sound.  The volume of the clicking is unaffected by the volume of the music.  It only happens when grouped, and it doesn’t matter which ones or how many are grouped.   When streaming cbc radio, the sound cycles 5 seconds on, 5 seconds off, like a clock.  When streaming Spotify, it seems to be constant. When streaming RadioParadise’s 128kb channel the sound is constant, when I switch to RP-Flac the sound gets louder and takes on a different pattern.  If I change the rooms in the group, the sound gets louder and steady for a few seconds, then fast pulse for a few, and finally gets a little quieter and steady.I haven’t found any source that does not make the sound when grouped.  I haven’t found any source that makes the sound when not grouped.I saw one post from several years ago by @kithas that seems like the same thing but there was no resolution.It seems likely that this is somehow related to data buffering and synchron

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E
3 years ago
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slaphappyContributor I
posted in Speakers

Play:5 (Gen 2) Network Dead?

I have a Play:5 (Gen 2) which does not connect via wifi or ethernet cable. Tried literally everything to connect and it is DOA.What are my options? I would switch it to line-in auto play but you have to have a network connection unless there is a way to “log” into it and set it?I’m assuming it is $500 trash brick, but thought I would ask. 

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A
3 years ago
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BobblejContributor I
asked in Speakers

Play 3 stopped working

Last weekend I lost my play 3 off of my Sonos device list. Tried rebooting, turning it off and on, have now connected it by Ethernet cable to the router still nothing. The app will recognise it, it chimes and I press the play button and then it fails…...help? 

1
G
3 years ago
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